Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 08/03/2020 à 21h09 following a purchase from 24/02/2020

Fast shipping, thank you

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Acheteur Vérifié

Published on 08/03/2020 à 13h58 following a purchase from 11/02/2020

The site is very good as well as what is offered, but I am very disappointed with the delivery time which is way too long. I received my order 2 days late even though I had ordered it 2 and a half weeks ago.

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Acheteur Vérifié

Published on 07/03/2020 à 07h08 following a purchase from 12/01/2020

Fan of this brand. I have never been disappointed with the product. However, disappointed with customer service as there was more than a week and a half delay. I never received an email.

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Acheteur Vérifié

Published on 07/03/2020 à 01h58 following a purchase from 11/01/2020

Delivery times are incredibly loooooooooong!!! Items received 6 weeks after the order.

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Response from Wesco Published on 13/03/2020

Hello and thank you for your feedback. We apologize for the delivery delay longer than announced. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. However, we hope that your order brings you complete satisfaction today.

Acheteur Vérifié

Published on 05/03/2020 à 18h15 following a purchase from 29/01/2020

My order was counted twice;

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Acheteur Vérifié

Published on 04/03/2020 à 11h19 following a purchase from 25/02/2020

Material conforms to the order and deadline maintained with one day in advance.

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Acheteur Vérifié

Published on 03/03/2020 à 15h52 following a purchase from 25/02/2020

Quality material.

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Acheteur Vérifié

Published on 03/03/2020 à 14h30 following a purchase from 18/02/2020

Very good but as a childminder, I find it a bit expensive.

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Acheteur Vérifié

Published on 03/03/2020 à 14h09 following a purchase from 26/02/2020

Good diverse products and good quality.

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Acheteur Vérifié

Published on 02/03/2020 à 13h30 following a purchase from 24/02/2020

Fast delivery time; Disadvantage: invoices are not downloadable by email. Need to go through a request by email.

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Acheteur Vérifié

Published on 02/03/2020 à 10h36 following a purchase from 11/02/2020

Slight delay in delivery. Customer service is very competent and responsive.

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Acheteur Vérifié

Published on 01/03/2020 à 16h51 following a purchase from 23/02/2020

You have to search a little for what you want but you can find everything!

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Acheteur Vérifié

Published on 01/03/2020 à 01h46 following a purchase from 20/02/2020

Good product, conforms to the description

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Acheteur Vérifié

Published on 29/02/2020 à 16h34 following a purchase from 09/02/2020

Satisfied with my order because I love Wesco as a childcare assistant, the products are of quality but I will no longer rely on the site's recommendations for doll clothes. I am disappointed with size 1 which is supposed to fit dolls from 32 to 38 cm... I find it too small and too hard to put on for children...

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Acheteur Vérifié

Published on 29/02/2020 à 14h38 following a purchase from 11/02/2020

No news and information, confirmation by email Yes, 2 days before the product arrives

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Acheteur Vérifié

Published on 29/02/2020 à 13h34 following a purchase from 20/02/2020

Too many suggestions when searching by keywords

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Acheteur Vérifié

Published on 29/02/2020 à 12h50 following a purchase from 08/02/2020

Delivery well within the time frame in 3 parts. However, one of the locker boards was very damaged when we took it out of the packaging and Wesco has still not responded to my complaint. For the price we paid, I find this very unfortunate.

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Response from Wesco Published on 10/03/2020

Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.

Acheteur Vérifié

Published on 28/02/2020 à 09h18 following a purchase from 13/02/2020

Very satisfied with Wesco's services.

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Acheteur Vérifié

Published on 28/02/2020 à 08h50 following a purchase from 13/02/2020

Very good site. Fast delivery. Satisfied

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Acheteur Vérifié

Published on 26/02/2020 à 13h42 following a purchase from 30/01/2020

Delivery and customer service are satisfactory. I would just note a downside on the site where I don't always manage to find what I want and therefore, I take the references from the paper catalog to get there.

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Acheteur Vérifié

Published on 26/02/2020 à 13h23 following a purchase from 16/02/2020

Meets my expectations well

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Acheteur Vérifié

Published on 26/02/2020 à 10h57 following a purchase from 12/02/2020

Damaged package but no problem with the contents... no issues with the site...

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Acheteur Vérifié

Published on 25/02/2020 à 21h46 following a purchase from 18/02/2020

Good

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Acheteur Vérifié

Published on 25/02/2020 à 15h42 following a purchase from 11/02/2020

easy and simple access to the site

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Acheteur Vérifié

Published on 25/02/2020 à 11h23 following a purchase from 17/02/2020

Very good site but lacks some explanations about the products

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Acheteur Vérifié

Published on 25/02/2020 à 07h54 following a purchase from 12/02/2020

Very fast

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Acheteur Vérifié

Published on 24/02/2020 à 14h43 following a purchase from 31/01/2020

very practical

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Acheteur Vérifié

Published on 24/02/2020 à 10h35 following a purchase from 06/01/2020

site adapted for nurseries. Deliveries sometimes too long

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Acheteur Vérifié

Published on 23/02/2020 à 20h47 following a purchase from 08/02/2020

kindness on the phone

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Acheteur Vérifié

Published on 23/02/2020 à 13h48 following a purchase from 16/02/2020

An order received in 4 days by Colissimo, I am satisfied

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Acheteur Vérifié

Published on 22/02/2020 à 14h20 following a purchase from 13/02/2020

A bit complicated to find the products I wanted. I did not find the science corner for preschoolers

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Acheteur Vérifié

Published on 22/02/2020 à 09h42 following a purchase from 11/02/2020

Good

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Acheteur Vérifié

Published on 18/02/2020 à 21h02 following a purchase from 11/02/2020

Fast delivery time. However, it is not clear when you want to cancel an order on the site (2 different buttons, one of which does not work, and no cancellation confirmation email) but customer service is attentive, available, and pleasant.

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Acheteur Vérifié

Published on 18/02/2020 à 09h48 following a purchase from 23/01/2020

I placed my order on January 23, 2020, and I only received my delivery on February 13, I find that a bit long, the carrier took more than 7 days to deliver to me;

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Acheteur Vérifié

Published on 17/02/2020 à 18h27 following a purchase from 08/02/2020

Good site, too bad that professional childcare assistants in early childhood do not have a professional discount

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Response from Wesco Published on 24/02/2020

Thank you for your feedback. We attach great importance to the full satisfaction of our customers. That's why we have just launched our advantage clubs. Thanks to your membership, you will benefit from points and exclusive advantages, rewarding your loyalty and commitment. Discover more information at https://www.wesco.fr/clubs-avantages-wesco.html

Acheteur Vérifié

Published on 17/02/2020 à 17h33 following a purchase from 07/02/2020

Quick service

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Acheteur Vérifié

Published on 17/02/2020 à 15h28 following a purchase from 07/02/2020

Delivery time respected

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Acheteur Vérifié

Published on 17/02/2020 à 15h25 following a purchase from 04/02/2020

Fast delivery

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Acheteur Vérifié

Published on 17/02/2020 à 13h18 following a purchase from 19/12/2019

Childcare assistant delivery time too long due to lack of stock

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Acheteur Vérifié

Published on 17/02/2020 à 12h19 following a purchase from 10/02/2020

I find the site very good but when searching by age group it doesn't work very well

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