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A
Rating: 4 out of 5
Nothing to report!
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Very good, fast delivery.
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Rating: 3 out of 5
Disappointment, the product arrived damaged although the packaging was not damaged
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Response from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from mishandling or rough transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
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Rating: 3 out of 5
One and a half months delay for part of the order and no information given, really a shame because the rest is very good.
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Rating: 3 out of 5
I gave 3 stars because of the delivery. For the first delivery, I was not informed of the delivery day. I was at home but the delivery person did not come to ring. 2nd delivery: time slot: 'we will pass during the day...' when calling in the morning, they tell me they will pass in the afternoon and they came at 3 PM. It is really not practical to have to block the whole day. Disappointed with this delivery which is not adapted to the schedule of a private individual.
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Rating: 4 out of 5
Satisfied with the delivery time, however not being delivered in Martinique, I had to have it delivered to an acquaintance in France
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Rating: 4 out of 5
You have to order a lot (€250) to get free shipping. Moreover, the ordered product arrived damaged at one of the handles. I will make a complaint.
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Rating: 4 out of 5
Nothing
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Rating: 4 out of 5
Very nice and comfortable sleeping bags but unfortunately I did not receive the requested color. I will write to customer service and I am convinced they will make a commercial gesture because they have always been attentive.
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Rating: 3 out of 5
The friezes are of very good quality. However, there are some connection issues (a lack of precision) between the A3 sheets to recompose the frieze: photos and texts cut off (which creates a shift, a break between the sheets).
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Rating: 4 out of 5
Received before the date, perfect, the only downside was the state of the package. The tape was half removed, several holes in the cardboard. But fortunately my package was complete.
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Rating: 4 out of 5
Very good site, too bad they did not communicate our request for delivery on a specific date to the delivery person when we can do it at the time of the order. I had requested to be delivered in August, the delivery person showed up 5 days before the scheduled date. I was absent (hence my request for a delivery date) so I received it about ten days later than what I had requested... Catherine, it's a shame because it's a good quality site.
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Rating: 4 out of 5
Great finds but sometimes a bit difficult to navigate.
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Rating: 3 out of 5
Navigation on the site is very simple, however products were delivered late (even though they were marked in stock) and without informing me, I had to contact customer service twice to find out where my order was.
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Rating: 3 out of 5
Everything went well. I noticed that Chronopost gave overly broad deadlines that would require staying stuck at home all day. In the end, the packages always arrive for me at the post office.
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Rating: 4 out of 5
It works well.
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Rating: 4 out of 5
No problem with the order or its tracking. The items meet my expectations as well as their description. The delivery, however... could be improved.
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Rating: 3 out of 5
I regret that what we agreed upon as a delivery time at the time of the order in July was not respected in August. This required a significant reorganization effort for reception, fortunately without consequences for our activities!
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Rating: 4 out of 5
Delay on the order.
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Rating: 3 out of 5
Good navigation on the site and fairly quick delivery.
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Rating: 3 out of 5
Very poor delivery, a lot of delays, very poorly packaged, so a few small marks.. too bad.
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Response from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Indeed, the delivery note proves that you are missing a package. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
A
Rating: 4 out of 5
Difficult to access all the references I was looking for something in mobility but I found it in one category. I think several references can be in multiple categories.
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Rating: 4 out of 5
Standard
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Rating: 4 out of 5
Fast delivery.
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Rating: 3 out of 5
Navigating the site is not always very smooth and clear however I still managed to find the desired products. The delivery was fast but the boxes arrived completely ripped open
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Rating: 4 out of 5
Order in line with expectations.
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Rating: 4 out of 5
Fast delivery and easy to place an order
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Rating: 4 out of 5
In line with the order.
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Rating: 4 out of 5
Good site just I did not receive my order on the estimated day and was informed that it would be 2 days later
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Rating: 4 out of 5
Satisfied with the product but shipping cost too high for this plastic glass
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Rating: 4 out of 5
Perfect compliant
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Rating: 4 out of 5
Very good
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Rating: 3 out of 5
Average satisfaction because the delivery was long. I had to call several times, first wesco then directly the carrier who directed me to the final carrier! Finally my item arrived, in very dirty plastic. It's a shame that the mat was folded in half, after a week of use there is still a mark in the middle. I hope it will go away.
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Response from Wesco
Thank you for your feedback. We attach great importance to the quality of our services whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
A
Rating: 3 out of 5
I did not receive my complete order, I am missing items: a pack of 10 gloves so I had to send a complaint and my file will not be processed for 2 weeks. Too bad otherwise the wesco site respects our requests regarding deliveries.
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Rating: 4 out of 5
easy access
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Very good
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Rating: 3 out of 5
Incomplete delivery and boxes arrived torn
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Response from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, mistakes can sometimes happen. We hope you will not hold this against us and that you are now satisfied with your purchases.
A
Rating: 3 out of 5
Good quality, very professional customer service but rather expensive overall
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Rating: 3 out of 5
No excessive packaging of the product. The box of the magnetic cart was open because there were no tapes or wires to keep it closed. The delivery person made sure that the box did not open until delivery at home. She taped it up. We checked together with the instructions and all the parts were there. The diapers were in packaging and well protected.
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Response from Wesco
Hello,
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.