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A
Rating: 4 out of 5
Easy to use, allows for very targeted searches.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 081 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
No particular problem except for not having received an invoice with my order.
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Response from Wesco
Hello and thank you for your feedback. In order to limit our environmental footprint, we are reducing our paper consumption. You can now receive your invoice directly from your order tracking on the site by clicking the 'Request your invoice' button. You will receive it by email within the day.
A
Rating: 3 out of 5
For the order, everything went well
Delivery scheduled between the 29th and the 31st - I waited (3 days, without going out) NOTHING
I had to call to learn that my package had gone in the opposite direction - to the south instead of the west - so: moderately happy $$$$
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Delivery scheduled between the 29th and the 31st - I waited (3 days, without going out) NOTHING
I had to call to learn that my package had gone in the opposite direction - to the south instead of the west - so: moderately happy $$$$
Response from Wesco
Hello and thank you for your feedback. Although we pay particular attention to the preparation of your orders, delivery is not always up to our expectations. Your comment allows us to improve by passing on the information. We hope you are satisfied with your order and wish to see you again soon on our site.
A
Rating: 3 out of 5
I give three stars just because I am sure that for such a small order it would be possible to find a more suitable box and think about recycling!!!
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A
Rating: 3 out of 5
Unfriendly customer service
Impossible to have delivery to an address other than the billing address via the website....
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Impossible to have delivery to an address other than the billing address via the website....
A
Rating: 3 out of 5
I still had problems with the delivery of my order. Out of a batch of 12 spoons, I received 1.
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Response from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the preparation of your packages, it happens that the transport does not meet our expectations. We hope you now appreciate the spoons received and that you will not hold it against us.
A
Rating: 4 out of 5
Very fast delivery for individual orders unlike professional orders...
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Response from Wesco
Hello and thank you for your feedback. We prepare your orders in the order they arrive. Therefore, whether you are an individual or a professional, you will receive your orders as soon as possible.
A
Rating: 4 out of 5
compliant
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A
Rating: 4 out of 5
Very easy to use
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Easy to use
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A
Rating: 4 out of 5
Very competent, but sometimes lacks explanation (for example, spring scissors)
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A
Rating: 3 out of 5
The deadlines are a bit long especially since I did not receive the correct product (I am still waiting to receive it). The item that was not the one ordered was easily returned so that's already something (the carrier who made the delivery came back to pick up the package).
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A
Rating: 3 out of 5
a few small issues when requesting quotes. site accessible to 'beginners'!!!
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Response from Wesco
Hello and thank you for your feedback. We have indeed made sure that the site is as user-friendly as possible.
A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
very good a bit expensive
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A
Rating: 3 out of 5
Packaging needs improvement. The plastic bag was torn and dirty. The items were not damaged but dirty due to the deteriorated packaging.
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A
Rating: 4 out of 5
Very good site
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A
Rating: 4 out of 5
Not a bad site
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A
Rating: 4 out of 5
I would have appreciated a sorting by size of the rugs. Otherwise, quite a pleasant site.
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A
Rating: 4 out of 5
original quality products and reliable delivery
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A
Rating: 4 out of 5
Hello, we are happy with the product, but in our packages, there were missing hinges and screws, fortunately, we had some left from our previous order. Is it normal that the gate moves a lot?
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A
Rating: 4 out of 5
Satisfied
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A
Rating: 4 out of 5
Fast shipping, it's great
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A
Rating: 3 out of 5
Difficulty in quickly finding all the items. You need to know what you are looking for to find easily
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A
Rating: 4 out of 5
customer service should be without costs on my part
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A
Rating: 3 out of 5
The site needs improvement: the search is not very pleasant and natural
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A
Rating: 4 out of 5
Very clear. The products are well detailed.
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A
Rating: 4 out of 5
easy to use site
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Rating: 4 out of 5
An error in the delivery but quick phone responsiveness. Let's wait for the follow-up on our complaint.
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A
Rating: 4 out of 5
simple and fast
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A
Rating: 4 out of 5
Nothing to report...
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A
Rating: 4 out of 5
Very good commercial contact. Ms. Rambeault was extremely responsive following my order and did everything possible to ensure I was delivered on time.
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A
Rating: 3 out of 5
Order received well but I am surprised to see that the gloves, towels, and mattress protectors were delivered without plastic protection, just placed in the box! Otherwise, good product overall.
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Response from Wesco
Hello and thank you for your feedback. We are happy that you are satisfied with the received material. Regarding the packaging, we have chosen to limit our consumption of single-use plastic as much as possible. We pay real attention to environmental protection and with this gesture, we contribute to this mission.
A
Rating: 4 out of 5
GOOD
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A
Rating: 4 out of 5
Good site with fast delivery times.
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A
Rating: 4 out of 5
Website offering great products.
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A
Rating: 4 out of 5
I was disappointed to have to wait 2 months for the delivery of this toy due to a restocking issue. However, after contacting your services, I received it in time for my granddaughter's birthday. Thank you.
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A
Rating: 3 out of 5
not always easy to find a product quickly
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A
Rating: 3 out of 5
I have requested the invoice several times since Friday, I still haven't received it.
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