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A
Rating: 4 out of 5
Good quality but high prices.
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 080 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Fortunately, I knew the product, because the search was not easily fruitful...
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A
Rating: 4 out of 5
Practical site.
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A
Rating: 4 out of 5
well done
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A
Rating: 3 out of 5
I question the packaging when sending the items.
The changing mat was just wrapped in a transparent plastic protection that was very dirty (from being dragged around in the delivery truck). No reinforced packaging to properly protect the item and... this is a recurring problem with Wesco (I have already received broken items due to careless packaging).
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The changing mat was just wrapped in a transparent plastic protection that was very dirty (from being dragged around in the delivery truck). No reinforced packaging to properly protect the item and... this is a recurring problem with Wesco (I have already received broken items due to careless packaging).
Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Foam items are packaged in plastic sheaths to protect them from dust. No additional cardboard packaging is necessary, as the product is sufficiently durable.
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
practical
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A
Rating: 4 out of 5
I find it a bit expensive.
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A
Rating: 4 out of 5
satisfied for a first order
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A
Rating: 4 out of 5
Order received in two parts. And in the second one, I was sent a notebook with small squares instead of a book on harassment. The customer service did not doubt my good faith and proceeded to send the ordered book again.
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A
Rating: 3 out of 5
There was an error on a product I ordered in natural color that I received multicolor from the service. I was very surprised to see that the return shipping costs are at my expense?
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Response from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our customer service is at your complete disposal at 05 49 80 01 66 to find an adequate solution.
A
Rating: 4 out of 5
Very good quality products, but speed and tracking of delivery need improvement.
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A
Rating: 3 out of 5
Too bad that as a childminder we have to pay for shipping costs.
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A
Rating: 3 out of 5
Very good except for the choice of delivery date on the small calendar which was not respected
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A
Rating: 4 out of 5
VERY EASY TO USE
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A
Rating: 4 out of 5
Easy to access
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A
Rating: 4 out of 5
The site is clear. However, I was told about a promotion on the cots and I had a hard time being sure that it was indeed that.
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A
Rating: 4 out of 5
Fast shipping, reasonable shipping costs.
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A
Rating: 3 out of 5
When you don't know the site, it's a bit difficult to find what you're looking for
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A
Rating: 4 out of 5
Very good site
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A
Rating: 4 out of 5
Satisfied with the speed of delivery
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A
Rating: 4 out of 5
Delivery in accordance with the order
item received with a torn box
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item received with a torn box
A
Rating: 4 out of 5
Satisfactory site.
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A
Rating: 4 out of 5
Very serious, product arrived before the date, well packaged, I recommend this site to families and professionals.
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A
Rating: 3 out of 5
The site is very good but my delivery has still not arrived, it is June 21.
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A
Rating: 3 out of 5
Happy with the product and the delivery time but my order was left in front of the door while I was at home but no one rang the bell! Luckily it was still there when I went outside!!
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 3 out of 5
I didn't quite understand. I received my order in 3 boxes. 1 on one day and the other two the next day.
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A
Rating: 4 out of 5
However, I had taken a Chronopost to get it quickly... and it arrived a week later!!
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A
Rating: 3 out of 5
Nothing to report...
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A
Rating: 4 out of 5
Fast and efficient.
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A
Rating: 4 out of 5
Very clear!
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A
Rating: 4 out of 5
Beautiful presentation. Clear
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A
Rating: 3 out of 5
Too messy
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A
Rating: 4 out of 5
Very good site with good products
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A
Rating: 4 out of 5
Apart from the product which is very expensive for what it is (there has been a noticeable decline in quality over time, I also have the old version), the transaction was carried out quite correctly.
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Response from Wesco
Hello and thank you for your feedback. We put our heart into designing and manufacturing equipment of impeccable quality. The safety of children is our priority. To this end, we have created an internal quality testing laboratory that initially validates our creations. These are then tested in an external laboratory to definitively validate them. Each product we sell meets the strictest standards, this is our trademark. We hope you will appreciate the durability of your purchase.
A
Rating: 3 out of 5
The delivery person gave me one package out of two. Upon noticing that one was missing, I quickly called back and he explained that it happens and he only had one. Three-quarters of an hour later he returned apologizing that the package was hidden under another. Luckily he wasn't far to bring it back to me. I found it average. They are too rushed and never check with the customers on site.. Otherwise, the bed was already assembled, which is nice. Good quality at first glance, we'll see over time. Satisfied. Regarding the site, known for its quality, without special promotions I wouldn't buy (quality/price).
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Response from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
A
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
Good, but I expected better quality products, given the prices paid
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A
Rating: 4 out of 5
very comprehensive, a lot of references but navigation can be a bit difficult (the play mats are in many different 'chapters', hard to compare them all at a glance for example)
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A
Rating: 4 out of 5
very good site and a lot of choices
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