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B
Rating: 5 out of 5
It's perfect. Delivery meets my expectations. Nothing to say
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Customer reviews of Wesco
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 15 079 published reviews
Summary of reviews
Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.
Reviews 3 and 5 stars
Reset filtersL
Rating: 3 out of 5
I am satisfied, however, a mattress protector was a bit dirty because the plastic was pierced
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are delighted that you are generally satisfied with your order, but we regret that one of the products was received in poor condition. If you wish, do not hesitate to write to us at [email protected] specifying your order number, the relevant reference, and attaching a photo of the product. Our customer service will review your request and get back to you as soon as possible. We thank you for your trust and hope to see you again soon on wesco.fr. Have a nice day
F
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Delivery arrived partially damaged. Complicated invoices
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C
Rating: 5 out of 5
Very satisfied with the products!!! Thank you very much
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P
Rating: 5 out of 5
Disappointed! Still nothing received! I will not order again.
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E
Rating: 5 out of 5
Nothing to report
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M
Rating: 5 out of 5
pop-up cabin and tunnel just received and already damaged
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C
Rating: 5 out of 5
fast order delivery on time
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C
Rating: 5 out of 5
Compliant
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M
Rating: 5 out of 5
We are satisfied with our order
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Rating: 5 out of 5
We have been working with the brand for several years. The products are always of quality. We will continue to work with you.
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D
Rating: 5 out of 5
Order received quickly
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L
Rating: 5 out of 5
Fast and compliant delivery + very good products
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S
Rating: 5 out of 5
Very good site, order received as expected, quality paper
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C
Rating: 5 out of 5
Speed in delivery
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L
Rating: 5 out of 5
PERFECT
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F
Rating: 5 out of 5
order meets my expectations
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M
Rating: 3 out of 5
Happy with my article but long wait time. Difficult to reach customer service. I would have liked to know that the item was out of stock for more than a month and a half when I ordered
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are pleased that the item meets your satisfaction, but we sincerely regret the delays encountered and the difficulties in reaching our customer service. We understand your disappointment and we would like to extend our sincerest apologies for this lack of visibility. We thank you for your loyalty and patience. We hope to have the pleasure of seeing you again soon on wesco.fr under better conditions. Have a nice day
L
Rating: 5 out of 5
As always, very happy with this new purchase.
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R
Rating: 5 out of 5
Very good quality product
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N
Rating: 5 out of 5
Beautiful products. Fast and efficient delivery
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A
Rating: 5 out of 5
Nothing to report
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I
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Delivery and products ok
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M
Rating: 5 out of 5
A great site that I recommend 100% with professional equipment!
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J
Rating: 3 out of 5
Overall satisfied with the products. However, the budget play kitchen is of very poor quality; the utensils bend easily. It's impossible to offer this type of product in a daycare.
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A
Rating: 5 out of 5
Very satisfied
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S
Rating: 5 out of 5
-
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-
Rating: 5 out of 5
Products meet our expectations, however there was a problem with the delivery person who does not adhere to the schedules of the Town Hall and leaves the packages in a local business without bothering to go through the Town Hall.
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M
Rating: 5 out of 5
Quality products and fast delivery
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A
Rating: 3 out of 5
This is not the first time I order from Wesco and it is also not the first time I have this problem. My last order included 4 items, delivered in 3 parts. The last item delivered, complementary to the first part of the delivery, arrived after 2 and a half months. Each time, the delivery dates change, it's complicated to trust and to know if we will ever receive our order...
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Response from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry to learn that you have encountered recurring difficulties with our delivery times. These delays are related to supply difficulties on certain references, some of which were unfortunately included in your last order. Aware of the inconvenience caused and concerned about making our deadlines more reliable, we are expanding our panel of suppliers to better secure our stocks. These concrete actions should significantly improve the situation in the coming weeks. Your loyalty is precious to us and we sincerely hope to regain your trust by offering you a smoother shopping experience with your future orders. Our customer service is of course at your disposal if you have any questions at 05 49 800 166. Thank you again for your trust and your patience. Have a nice day.
C
Rating: 5 out of 5
ok
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C
Rating: 5 out of 5
A wide choice and top products
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H
Rating: 5 out of 5
Order well received, complete, good material, very good delivery
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K
Rating: 5 out of 5
Fast and efficient.
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M
Rating: 5 out of 5
Very good product
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L
Rating: 5 out of 5
Order received quickly even though one product is still pending. Good quality merchandise. Complete satisfaction.
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E
Rating: 3 out of 5
Very satisfied with the order. However, the order was thrown over the gate for delivery.
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Response from Wesco
Hello and thank you for taking the time to share your feedback with us. We are happy to read that the ordered products meet your expectations. However, we regret that the delivery to your home did not meet our quality standards. We will forward your feedback to our logistics department so that the necessary actions can be taken with the concerned carrier. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a great day.
L
Rating: 5 out of 5
Order received quickly. Good quality products. Perhaps missing small pouches to store the pieces of the wooden games.
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