Customer reviews of Wesco

9 /10

Based on 15 081 published reviews

5 10,7k 71% 4 2 639 17% 3 938 6% 2 381 3% 1 471 3%

Summary of reviews

Wesco receives praise for consistent delivery reliability, with many reviews noting fast and on-time shipping, well-packaged items, and orders arriving complete and matching site descriptions. Customers highlight product quality and accuracy to descriptions, mentioning items suitable for toddlers and babies, comfortable for children, and durable, with some items like small beds useful in space-limited nurseries. The shopping experience is described as smooth and easy, with clear order tracking, straightforward ordering, and helpful customer service in several positive mentions. Overall, customers appreciate the long-standing relationship with the brand, the reliable fulfillment of orders, and the suitability of products for young children.

Reviews 3 and 5 stars

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Acheteur Vérifié

Published on 07/02/2023 à 15h45 following a purchase from 31/01/2023

Order received quickly, product as described, delivery without problems.

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Acheteur Vérifié

Published on 07/02/2023 à 14h39 following a purchase from 19/01/2023

Fast delivery, quality.

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Acheteur Vérifié

Published on 07/02/2023 à 09h52 following a purchase from 23/01/2023

Good quality. The children are happy.

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Acheteur Vérifié

Published on 07/02/2023 à 08h43 following a purchase from 19/01/2023

Very good

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Acheteur Vérifié

Published on 06/02/2023 à 21h43 following a purchase from 22/01/2023

Very satisfied with the products and the delivery

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Acheteur Vérifié

Published on 06/02/2023 à 15h56 following a purchase from 30/01/2023

Perfect, I recommend!

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Acheteur Vérifié

Published on 06/02/2023 à 14h56 following a purchase from 30/01/2023

Still impossible to validate my order online but I leave an email and a very friendly person responds very quickly and validates 5 working days between the order and delivery, I want to say PERFECT AND THANK YOU

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Acheteur Vérifié

Published on 06/02/2023 à 08h50 following a purchase from 29/01/2023

Well-designed site, easy ordering and fast delivery. Many quality items found in reception areas (nursery, play library, school, leisure center). Unfortunately, the quality-price ratio is sometimes disappointing.

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Response from Wesco Published on 06/02/2023

Hello and thank you for your loyalty and the trust placed in Wesco! Quality, safety, and design have been at the heart of our daily life since our creation in 1975. We innovate every year to allow all children to thrive and grow peacefully. We are sorry to read your disappointment regarding the quality-price ratio. To better understand you and to continue improving internally, you can share your more detailed experience by writing to [email protected]. We hope that your attachment to Wesco will not be called into question and we would be very happy to see you again next time on www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 05/02/2023 à 17h15 following a purchase from 26/01/2023

Excellent

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Acheteur Vérifié

Published on 05/02/2023 à 13h39 following a purchase from 29/01/2023

Fast and efficient service

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Acheteur Vérifié

Published on 04/02/2023 à 15h07 following a purchase from 28/01/2023

Attractive prices, fast delivery, thank you!

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Acheteur Vérifié

Published on 04/02/2023 à 11h58 following a purchase from 20/01/2023

Delivery was not great, package left under the hedge without a phone call beforehand, nothing

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Response from Wesco Published on 06/02/2023

Hello and thank you for your feedback. We are sorry that the delivery of your order took place under these conditions, and we hope that it did not affect the condition of the products. We will share your comment with our logistics service so that a reminder is made to the concerned carrier to avoid this situation from happening again. We apologize and hope to see you again soon on www.wesco.fr. Have a nice day.

Acheteur Vérifié

Published on 03/02/2023 à 15h22 following a purchase from 18/12/2022

I chose delivery by CHRONOPOST paying an extra cost of €15.90 for home delivery on 20/12/2022, and in fact, the delivery took place on 26/12 ... after Christmas ... This is the reason for my dissatisfaction. I would appreciate a refund of €15.90 as a goodwill gesture ...

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Acheteur Vérifié

Published on 03/02/2023 à 10h25 following a purchase from 20/01/2023

Super products!

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Acheteur Vérifié

Published on 02/02/2023 à 09h05 following a purchase from 24/01/2023

Very well-made site, delivery as stated

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Acheteur Vérifié

Published on 01/02/2023 à 19h44 following a purchase from 30/12/2022

Does not offer payment in installments for childminders, so for a 4-seater stroller, I went to another more expensive store to be able to pay over 12 months for the same reference. It's disappointing as if they only cater to nurseries, as a childminder, I don't feel recognized on their site as a professional in early childhood.

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Response from Wesco Published on 03/02/2023

Hello and thank you for sharing your feedback. We are sorry if you did not feel recognized as a professional in early childhood because that is absolutely not the message we want to convey. On the contrary, at WESCO, we encourage and respect all forms of childcare to allow every child to thrive in safety and kindness. On our site, we offer payment in 4 installments if you choose to pay via Paypal. Your feedback makes us aware that this information about payment in 4 installments needs to be highlighted more on our site, and we will work on that. Finally, we invite you to find the good deals (promo codes, advantage clubs) reserved for childminders on the page https://www.wesco.fr/codes-promos.html. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.

Acheteur Vérifié

Published on 31/01/2023 à 18h30 following a purchase from 15/01/2023

Practical site, fast delivery, and very high-quality product received. I am really happy with my purchase

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Acheteur Vérifié

Published on 31/01/2023 à 09h15 following a purchase from 17/01/2023

Fast delivery.

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Acheteur Vérifié

Published on 30/01/2023 à 19h13 following a purchase from 08/01/2023

Your site and the product are very good. However, I am not happy with the delivery. Chronopost made it seem like they presented themselves twice without being able to deliver, while there were 4 people on site. There is also a mailbox for packages, and yours would have fit in easily. I had to go to the post office to retrieve the package.

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Acheteur Vérifié

Published on 30/01/2023 à 17h02 following a purchase from 23/01/2023

Very good, nothing to say, the product, the delivery, everything was okay

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Acheteur Vérifié

Published on 30/01/2023 à 15h48 following a purchase from 23/01/2023

Very good site, I recommend, however, the delivery was not satisfactory at all

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Acheteur Vérifié

Published on 30/01/2023 à 07h07 following a purchase from 11/01/2023

Very good, fast

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Acheteur Vérifié

Published on 29/01/2023 à 23h15 following a purchase from 11/01/2023

Super products, perfect timelines, site search needs improvement.

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Acheteur Vérifié

Published on 29/01/2023 à 16h02 following a purchase from 20/01/2023

Mattress as described and delivered quickly

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Acheteur Vérifié

Published on 29/01/2023 à 14h32 following a purchase from 23/01/2023

The slippers are very good, padded and easily washable. However, my 15-month-old son cannot wear them, they are way too big (size 12 months). It would be helpful to indicate the length of the slippers in cm because size 20/21 can vary by brand. To help, the length is 14cm. I will order the size 6 months hoping it fits

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Acheteur Vérifié

Published on 29/01/2023 à 12h17 following a purchase from 20/01/2023

Order not received, I cannot judge ...

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Acheteur Vérifié

Published on 29/01/2023 à 10h24 following a purchase from 15/01/2023

Fast delivery. Received my order, everything was perfect, I am delighted

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Acheteur Vérifié

Published on 29/01/2023 à 08h59 following a purchase from 19/01/2023

Perfect from order to delivery, especially the packaging was top-notch

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Acheteur Vérifié

Published on 28/01/2023 à 19h28 following a purchase from 17/01/2023

Very good

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Acheteur Vérifié

Published on 28/01/2023 à 17h53 following a purchase from 19/01/2023

Order perfectly aligned with expectations and received within the announced deadlines. A serious company that was highly recommended to me by my physiotherapist. I will not hesitate to reorder if needed. Thank you.

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Acheteur Vérifié

Published on 28/01/2023 à 17h17 following a purchase from 19/01/2023

Very disappointed with the iceberg chair, I do not recommend it. We bought 2 and we are still on the second one for the ascent; the shoulder straps are not suitable and slide even when adjusted.

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Acheteur Vérifié

Published on 28/01/2023 à 16h43 following a purchase from 17/01/2023

Very good.

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Acheteur Vérifié

Published on 28/01/2023 à 15h53 following a purchase from 21/01/2023

Fast, simple, and efficient.

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Acheteur Vérifié

Published on 28/01/2023 à 15h50 following a purchase from 05/01/2023

Good.

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Acheteur Vérifié

Published on 28/01/2023 à 11h44 following a purchase from 21/01/2023

Perfect!

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Acheteur Vérifié

Published on 28/01/2023 à 10h40 following a purchase from 14/01/2023

Perfect.

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Acheteur Vérifié

Published on 26/01/2023 à 11h20 following a purchase from 08/01/2023

Excellent products, fast and careful shipping.

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Acheteur Vérifié

Published on 25/01/2023 à 09h52 following a purchase from 03/01/2023

During delivery, the box of the table was very damaged.

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Acheteur Vérifié

Published on 24/01/2023 à 09h13 following a purchase from 12/01/2023

Easy.

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Acheteur Vérifié

Published on 24/01/2023 à 09h05 following a purchase from 13/12/2022

Delivery times are excessively long. I am not sure I will continue ordering diapers for our nursery from Wesco.

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Response from Wesco Published on 03/02/2023

Hello and thank you for sharing your feedback. After investigating with our logistics service, we have several explanations that justify this exceptionally longer delivery time. When you choose your delivery date, the order is prepared in our warehouse 7 days in advance. In your case, the preparation of your order was scheduled for 12/27. However, this year our company was exceptionally closed between Christmas and New Year to allow our employees to fully enjoy this period. Therefore, your order was prepared with a few days delay and consequently, the delivery was also delayed. This is an unfortunate combination of circumstances and we hope this will not affect your loyalty to WESCO as your satisfaction remains our priority. We look forward to seeing you again soon on www.wesco.fr and wish you a very good day.