/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
One of my items was damaged. Normally never disappointed since I order from Wesco but this time there was a delivery mishap.
Nathalie C.
purchased on 02/07/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry to hear that your order arrived damaged, likely due to an incident during transport. In order for us to offer you a solution, we invite you to contact us at [email protected], specifying your order number, the relevant reference, and attaching a few photos of the damaged product. Unfortunately, this situation is beyond our control, but we hope it will not undermine your trust in Wesco. Thank you for your loyalty and see you soon on wesco.fr. Have a great day.
1
/5
★☆☆☆☆
Delivery problem ...
Anne V.
purchased on 08/07/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry for the problem encountered during delivery and we sincerely apologize for this inconvenience. Our customer service has taken note of your feedback and is processing the refund of the shipping costs related to express delivery. We hope that this incident, which is completely exceptional and beyond our control, will not undermine the trust you place in us and that we will have the pleasure of seeing you again soon on wesco.fr. Thank you again for your loyalty. Have a nice day.
1
/5
★☆☆☆☆
Products folded upon receipt and the other set has one piece duplicated and one is missing...
Jessica B.
purchased on 05/07/2025
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Answer from Wesco
Hello and thank you for sharing your situation by leaving a review. We are sorry that your order did not meet your expectations and we sincerely apologize for the quality issues encountered. Our customer service has received your complaint and has contacted you today to provide a solution. We thank you for your patience and hope to have the opportunity to offer you a better experience on your next order at wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
The cardboard packaging was damaged, there was a hole on the side and the wooden frame was broken: the interior staircase fell with exposed staples dangerous for children. And the exterior of the house was detached. Since I am going on vacation, I could not return it, my husband had to repair it and glue everything back!!!
Nathalie C.
purchased on 29/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that your order arrived damaged, and we apologize for this inconvenience. The safety of children being at the heart of our priorities, we invite you to contact our customer service so that we can proceed with an exchange. For this, please write to us at [email protected] specifying your order number, the reference of the product concerned, the defect encountered, and attaching a few photos. While waiting for your elements and looking forward to seeing you again soon on wesco.fr, we wish you a very good day.
1
/5
★☆☆☆☆
Very disappointing experience. I received the package, unfortunately in a deplorable state. The paint cans had clearly not been closed properly, and the packaging was clearly insufficient: as a result, paint everywhere. I can understand that an incident may occur during transport. However, what I do not understand is the total absence of response from your after-sales service. No feedback, no proposed solution... NOTHING. Perhaps this message will have more effect than a complaint that has gone unanswered. To whom it may concern!
Office De Tourisme -.
purchased on 16/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry that your package has suffered the mishaps of transport and we sincerely apologize for the lack of responsiveness in handling your complaint. This delay is temporary and our customer service team is doing everything possible to return to normal operations. Your order is being resent and you will receive it very soon. We thank you in advance for your patience and hope that you will give us the opportunity to make a better impression during your next visit to wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
No reception of the order I paid 17 euros for a 24h delivery, 3 days later still nothing received
France T.
purchased on 24/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction with this delivery delay and we apologize for the inconvenience caused. On our side, your order was properly prepared and handed over to the carrier within the expected time frame. Regardless of our intentions, the express delivery commitment was not honored by the carrier. We have opened a claim with the carrier so that the delivery fees can be refunded to you. We hope that you will trust us again and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
Chaotic is the word that best defines our shopping experience with WESCO disappointing product quality, disappointing customer service, no follow-up on orders. I think this will be our last order with WESCO it seems to me that the competition is more serious and places more importance on the shopping experience. I do not recommend going through WESCO.
Andrea D.
purchased on 05/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are particularly sorry to learn that the quality of the products and the handling of your customer service case did not meet your expectations, despite our team's intervention. We would like to extend our sincerest apologies as this situation is absolutely not in line with our commitments regarding quality and customer satisfaction. If you wish, our customer service is at your disposal at 05 49 800 166. We sincerely hope to count on a second chance and one day have the opportunity to prove our willingness to do better. Have a nice day.
1
/5
★☆☆☆☆
The 2 cardboard books have slightly damaged covers. It's still a shame when you know that the book will be handled by a 12-month-old child! Simple cardboard packaging with the 2 books and a toy that move around in this large box and therefore the shocks are inevitable!
Béatrice C.
purchased on 14/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We are sorry to learn that the books were damaged during transport and we sincerely apologize for this inconvenience. To provide you with a solution, we invite you to submit a complaint to the address [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). In parallel, we are sharing your feedback on the preparation of packages with the relevant internal teams to identify areas for improvement to better protect small items during shipping. We still hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
I ordered a bee activity cube for the birthday of one of the girls I look after (I am a childminder). But it arrived incomplete (the shapes to put in the sorter are missing). We made a complaint on the same day to the Wesco customer service but still no response. We then requested a refund and to make a return but still no response either. So really very disappointed with Wesco. It's a shame because I used to order often.
Valerie T.
purchased on 03/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for your order that arrived incomplete, which is obviously not in line with our quality standards. Our customer service has received your complaint and will contact you during the day to provide you with an appropriate solution. We understand your disappointment and regret that this experience calls into question your attachment and loyalty to Wesco. We hope you will give us a second chance to regain your trust on your next order on our site. Have a nice day.
1
/5
★☆☆☆☆
The plates do not stay on the sticks even when used by a circus professional! It seems that the plates are too rigid and unbalanced.
école Maternelle Les Jardins �.
purchased on 21/05/2025
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. We are sorry to hear that it does not meet your expectations, especially since we usually receive positive feedback on this item. Your feedback is valuable to us and we take it seriously. If you wish to make a complaint, our customer service is at your disposal: simply contact us at [email protected], specifying your order number, the relevant reference, and the issue encountered. We will do our best to provide you with a solution. Meanwhile, we will forward your feedback to the product manager in charge of this selection, so that they can pay attention to this point. We hope to have the pleasure of seeing you again soon on our site and thank you again for your feedback. Have a nice day.
1
/5
★☆☆☆☆
Cancels without reason
Léa En Arc En Ciel -.
purchased on 28/05/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We would like to clarify the cancellation of your order. According to our general sales conditions, for any new customer account, payment in cash is required at the time of the order in order to proceed with its shipment. Despite our various reminders, we unfortunately did not receive your payment and we were forced to cancel your order. We sincerely hope you understand this process and remain at your disposal for any further information. We thank you in advance for your understanding and wish you an excellent day.
1
/5
★☆☆☆☆
The spoon is a bit too large for the mouth of 12-24 months and the plastic of the handle cracks after a few months... unusable because too dangerous, they can cut themselves.
Catherine T.
purchased on 05/03/2025
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Answer from Wesco
Hello and thank you for taking the time to review this product. We are sorry to hear that this product did not meet your satisfaction, while feedback is generally very positive. We sincerely apologize. Our customer service has received your complaint. To facilitate processing, could you please send us some photos of the observed defects? This will allow us to provide you with a solution quickly. We thank you in advance for your cooperation and hope to have the opportunity to better satisfy you with your next order. Have a nice day.
1
/5
★☆☆☆☆
I did not receive my order
Maargaux A.
purchased on 18/05/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery of your order being one day late. We do our best to ensure that our orders are delivered within the timeframes indicated at the time of order confirmation, but we remain dependent on the delivery service provider. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.
1
/5
★☆☆☆☆
An order placed on 21/04/2025, transmitted to the carrier 7 days later, on 28/29/04/2025??? It is incomprehensible that it takes so long!!!! Moreover, the Colissimo tracking informed me by email of the arrival of my order on 29/04/2025, I was stuck at home (package not fitting in my mailbox) the whole morning!! No corrective information in the morning of 29/04!!! It was only by checking the tracking, after the delivery time slot had passed, that I discovered that my package would only be delivered on 03/05/2025!! So I am not at all happy with the management (information, tracking) of the post-order process from WESCO.
Brigitte C.
purchased on 21/04/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry that the delivery of your order did not meet your expectations. We understand your dissatisfaction with this delay and the lack of clarity in tracking. Every day, our teams strive to ship orders as quickly as possible. However, certain elements such as peaks in activity or product availability can unfortunately prolong this process. Once the package is handed over to the carrier, we remain dependent on their delivery and communication conditions. In your case, the Colissimo tracking was clearly not optimal, which may have misled you, and we are truly sorry for that. The public holiday on May 1st, combined with the ban on heavy goods vehicles, also contributed to extending the delivery time. Nevertheless, we hope to have the opportunity to provide you with a more satisfactory experience on your next order. Have a nice day.
1
/5
★☆☆☆☆
I do not recommend
Andréa B.
purchased on 04/04/2025
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1
/5
★☆☆☆☆
Damaged furniture, no instructions...
Mairie De Renac -.
purchased on 31/03/2025
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1
/5
★☆☆☆☆
I simply did not receive the right item after almost 2 months of waiting
Laurie B.
purchased on 05/02/2025
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Answer from Wesco
Hello and thank you for sharing your situation by leaving a review. We sincerely apologize for this error in processing your order. Our customer service has taken your complaint into account and is doing what is necessary to remedy this situation. We hope you will give us a second chance to make a better impression by returning to our site in the near future. Have a nice day.
1
/5
★☆☆☆☆
I sent you 2 messages because I do not have the screws to assemble the kitchen. I am waiting for a response from you. Will I receive the screws?
Popy B.
purchased on 20/03/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for this oversight. Our customer service has proceeded to resend the missing screws. We thank you in advance for the ultimate effort of patience we ask of you and we hope that the kitchen will provide many hours of play. We look forward to seeing you again in the near future on our site. Have a nice day.
1
/5
★☆☆☆☆
A SHAME!!!! I ordered a climbing bar and a fixing kit. I received a piece of furniture instead of the bar, and in the fixing kit, there was only one fixing, which apparently is normal! I was told that a carrier would come to pick up the furniture and for the fixing, I need to order a second one! And my bar will arrive later! Are we dreaming? No commercial gesture, customer service tells us that it is like that and not otherwise, so I wanted to cancel because there is no way I will pay for an extra kit, and for my bar it was urgent and because of them it's too late. So I want to cancel but no one answers me either by phone, email, or WhatsApp, and they still charged me despite the dispute! I've never seen that! Second time I order from them and there is always a problem! AVOID!! I will go on leboncoin!
Fanny P.
purchased on 11/03/2025
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Answer from Wesco
Hello and thank you for taking the time to share your situation with us. We hear your dissatisfaction and we sincerely apologize for the error that occurred during the preparation of your order. We deeply regret that your two shopping experiences on our site have been marked by difficulties and have generated so much dissatisfaction. Our customer service has prioritized your complaint and offered to take back all the delivered items as well as a refund. Despite all the care taken by our teams in preparing orders, human errors can unfortunately occur. Nevertheless, we assure you that we are doing everything possible to minimize these errors. You will always be welcome on our site if in the future you wish to trust us again. Have a good day.
1
/5
★☆☆☆☆
2 out of 3 games have problems and no one responds to me in after-sales service!!!
Sabine M.
purchased on 01/03/2025
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Answer from Wesco
Hello and thank you for taking the time to share your situation with us. We have taken your complaint into account and wish to apologize for the delay in our response. Our customer service is currently experiencing a slight delay, but we want to reassure you that a solution will be provided to you during the week. We deeply regret that your experience on our site did not meet your expectations and we hope you will give us a second chance to make a better impression during a future visit. Have a nice day.
1
/5
★☆☆☆☆
Very long service. Partial delivery without being informed. This is the first time I ordered. Given the prices, I am disappointed. Not with the articles but with the services.
Chrystel M.
purchased on 03/03/2025
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Answer from Wesco
Hello and thank you for taking the time to share your situation with us. We are deeply sorry that your first experience on our site did not meet your expectations, and we sincerely apologize. Unfortunately, regardless of our willingness, the carrier was unable to ensure delivery in one go as planned and was not able to keep you properly informed. We fully understand the inconvenience caused. We hope you will give us a second chance to make a better impression and that we will have the privilege of seeing you again on our site. Have a nice day.
1
/5
★☆☆☆☆
The gloves are of good quality, but your entire logistics platform needs serious review, as well as your communication, which leaves much to be desired. It is a shame to keep a nursery waiting for 2 months without gloves due to supply delays on 2 occasions.
Crèche Les Papillons L.
purchased on 20/12/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We completely understand your dissatisfaction and would like to extend our sincerest apologies. We place great importance on managing our supply timelines. Internally, a dedicated team works daily to anticipate and limit such situations. However, despite all our efforts, unforeseen events can sometimes occur with certain references. We take this matter very seriously and are doing everything possible to improve our services to better meet your expectations. Your feedback has been forwarded to the relevant teams. We sincerely hope that you will give us a second chance to make a better impression and that we will have the opportunity to fully satisfy you during your next visit to our site. Have a nice day.
1
/5
★☆☆☆☆
I know from my work but I did not expect to wait almost two months to receive my order, as a result I had to buy some items urgently in a physical store. I am nonetheless satisfied with the products I know well since they are used daily in daycare. Perhaps you should review your shipping process in the future
Cecilia Z.
purchased on 26/12/2024
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Answer from Wesco
Hello and thank you for sharing your feedback by leaving a review. We are sorry for this situation and wish to extend our sincerest apologies. Supply difficulties on certain references have unfortunately directly impacted your order. Our teams are doing their utmost to limit this type of incident and continuously improve our services. As a gesture of goodwill, our customer service is now processing the refund of the shipping costs. We fully understand your dissatisfaction and hope to have the opportunity to regain your trust during your next visit to our site. Have a good day.
1
/5
★☆☆☆☆
I give 1 star because you can't give 0. Very disappointed, I waited 2 months to get the sand color, my rug arrives, it is olive green.
Laurence L.
purchased on 18/12/2024
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Answer from Wesco
Hello and thank you for bringing this situation to our attention. We sincerely apologize and fully understand your dissatisfaction. In order to rectify our mistake, could you please send us a complaint to the address [email protected] (specifying your order number and the relevant reference)? We thank you in advance for your understanding and hope that you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
1
/5
★☆☆☆☆
I am still waiting for a response from customer service to return the rug purchased and received damaged for which the shipping costs would be at my expense!
- M.
purchased on 14/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry for the quality defect encountered on the rug and we sincerely apologize. Our customer service has processed your complaint and is proceeding with the exchange of the product. We sincerely hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
1
/5
★☆☆☆☆
After sending a message to customer service, still no response after a week, after an order refusal at delivery and the delivery person did not want to keep the order (according to the delivery person, it was up to me to keep the order)
Virginie B.
purchased on 22/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. Your complaint has been forwarded to our customer service, which is committed to providing you with a response within 24 hours. We apologize for the inconvenience encountered during delivery and present our apologies for the processing delay of your request. We hope to have the opportunity to offer you a better experience during your next visit to our site. Have a nice day.
1
/5
★☆☆☆☆
Customer complaint number AB095913 Sl1900408043/SI190040 Hello, regarding the order mentioned in reference which was delivered in 2 packages, the first on time on 22/01. After contacting Chronopost, they informed me that the second package had to be repackaged and should be delivered on the 22nd or 23rd. I received the second repackaged package this Friday 24, but with one ball missing. Thank you for doing what is necessary to send me this missing ball as soon as possible.
Association Pole En Scenes -.
purchased on 20/01/2025
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Answer from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We are sincerely sorry for the problem encountered. Our customer service is proceeding to resend the missing ball. We thank you in advance for your patience and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
No appointment for delivery... when you work and have young children under 3 years old, it's complicated. Moreover, delivery during the little ones' nap and the delivery person wanted to leave everything on the sidewalk!!! I find this unacceptable especially since I had 23 packages! I am very disappointed. And yet I am a fan of the items... I have been ordering for a long time.
Alexandra M.
purchased on 18/12/2024
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Answer from Wesco
Hello and thank you for taking the time to share your opinion following your order. We are sincerely sorry to hear that the delivery did not go as planned. We completely understand that this was complicated, especially with young children. We will pass your feedback on to our logistics department so they can work with the concerned carrier to improve this type of situation in the future. We thank you for your loyalty over the years and hope to have the pleasure of seeing you again on our site. Have a nice day.
1
/5
★☆☆☆☆
Package received damaged. No quick response from customer service. Return costs at my expense. One star because you can't give 0.
Emilie V.
purchased on 04/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry to learn that you received a package in poor condition. We would like to inform you that our customer service is sending a new chair. We apologize for this situation and thank you for your understanding. We hope to have the opportunity to see you again on our site and provide you with a better experience in the future. Have a nice day.
1
/5
★☆☆☆☆
Delivery date scheduled between January 9 and January 13. Package arrived at the pickup point on January 15. Order included necessary accessories for a show presented on the evening of January 14!
Karine B.
purchased on 01/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. Our customer service will proceed with a commercial gesture as compensation. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.