9/10
★★★★★
based on 14092 reviews published

Latest neutral customer reviews

2 /5
★★☆☆☆

The delivery was very long and one of the items is defective.

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Aurore T.
purchased on 22/11/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry to read that the delivery was not as fast as expected and we would like to extend our sincerest apologies for the defective item upon receipt. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the concerned reference, and detailing the problem encountered). We thank you in advance for this information and hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
3 /5
★★★☆☆

One of the wooden knives is broken. Products made in China.

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Maryline B.
purchased on 07/12/2025
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Answer from Wesco
Hello and thank you for taking the time to evaluate your order. We are sorry that the product arrived in poor condition and we extend our sincerest apologies. In order to provide you with a solution, we invite you to contact us at [email protected] (specifying your order number, the concerned reference, and attaching a photo of the broken knife). We hope to have the opportunity to offer you an impeccable experience during your next visit to our site. Have a nice day.
3 /5
★★★☆☆

An address and delivery days indicated at the time of the order: not respected, what a pity! Otherwise nothing to say about the material

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Mairie De Saint-sulpice -.
purchased on 08/10/2025
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2 /5
★★☆☆☆

I had requested a single delivery and I am delivered and billed multiple times, Wesco does not respond to messages and does not post invoices on CHORUS

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College Jean De La Fontaine C.
purchased on 12/11/2025
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2 /5
★★☆☆☆

Delivery in 4 times, spread over 1 month. We are disappointed by the paint which is less covering than expected. For the high price, it could be better!

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Ime Les Escloses -.
purchased on 14/11/2025
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3 /5
★★★☆☆

Order tracking OK. Delivery time a bit long (40 days)

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Mairie D Aiffres -.
purchased on 27/11/2025
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2 /5
★★☆☆☆

I paid transport fees for my package to be delivered close to my home, as I have no means of transport. My package was delivered 10 km further away and when I asked someone to pick it up for me Saturday afternoon, it was closed, it was only open Saturday morning, great.

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Dominique L.
purchased on 06/12/2025
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3 /5
★★★☆☆

Fast delivery, however my order was delivered in four packages. Too much packaging, it's a shame.

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Vicky C.
purchased on 07/12/2025
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3 /5
★★★☆☆

The package arrived repackaged by the post because a bottle leaked 3/4. Whose fault is it?

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Françoise M.
purchased on 04/12/2025
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3 /5
★★★☆☆

I am missing 2 items from my order. and the response to my email regarding an exchange of goods is nonexistent. However, steps are being taken on your side for the missing items, I am waiting for the follow-up.

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- A.
purchased on 21/11/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We are sorry for the missing items and we would like to extend our sincerest apologies. Our customer service has taken your request into account and is doing what is necessary to provide you with a solution. We thank you in advance for your patience and understanding. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
3 /5
★★★☆☆

Product received defective and Wesco discharges by saying that the product does not come from them

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Oceane S.
purchased on 03/11/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. Your feedback has allowed us to realize that there has been a change of reference with our supplier. We will therefore update the product sheet on our website. In parallel, our customer service has received your complaint and will do what is necessary to resend the product to you. We thank you in advance for your understanding and hope that you will give us a second chance to make a better impression by coming back to see us soon. Have a nice day.
2 /5
★★☆☆☆

I received my package but there was also something I never requested, it made an additional package, a lot of pollution and congestion for everyone! This kind of thing should never happen!

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Aurélie T.
purchased on 25/11/2025
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2 /5
★★☆☆☆

Damaged arrival barrier and still no response from customer service

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Crèche Les P'tits Loups -.
purchased on 06/11/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for the quality issue encountered with the barrier and we would like to extend our sincerest apologies. We invite you to submit a complaint to [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged part). We thank you in advance for these details. We hope you will give us a second chance to provide you with an experience that meets your expectations. Have a nice day.
3 /5
★★★☆☆

Modeling clay box arrived broken. No protection to avoid shocks. Therefore, I will not give this gift for Christmas. Disappointed

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Marie-claire B.
purchased on 23/11/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for the damaged product and we sincerely apologize. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number, the reference, and attaching a photo of the damaged product). We regret this situation and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a good day.
2 /5
★★☆☆☆

The arrived material was broken.

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Mairie De Ballainvilliers -.
purchased on 03/10/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the damaged material during transport. Our customer service has received your complaint. We invite you to send them the last missing elements so that your file can be processed as soon as possible (photos of the damaged products). We thank you in advance and hope that you will give us a second chance to make a better impression during your next experience on our site. Have a nice day.
2 /5
★★☆☆☆

Articles that do not stand the test of time

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Csc Maison Pour Tous -.
purchased on 29/08/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry to learn that our products did not meet your expectations. Quality and durability are at the heart of our commitments, and we wish to understand the situation better in order to assist you. Our customer service is available at 05 49 800 166 to discuss the issues encountered and find the most suitable solution. Have a nice day.
2 /5
★★☆☆☆

For a first order, I received a rug instead of 2 mattresses... Very dissatisfied, I am now waiting for a commercial gesture for the loss of time and the disruption caused.

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Charlotte M.
purchased on 01/11/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry for the error that occurred during the preparation of your order and we apologize again. Our customer service has proceeded to resend the correct products and we hope they will bring you complete satisfaction. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
2 /5
★★☆☆☆

The package has still not been delivered despite 2 reminders

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Ecole Chomel -.
purchased on 20/10/2025
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Answer from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. We are sorry for the delay in the delivery of your order and we sincerely apologize. We have proceeded with the reshipment of your order, and it will reach you as soon as possible. We thank you in advance for your patience and hope to have the opportunity to offer you a better experience during your next visit. Have a nice day.
2 /5
★★☆☆☆

We received the damaged material, we sent an email, and called... no one answered us.... Very disappointed...

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Mam Ti Laouen -.
purchased on 14/10/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry to read about your disappointment and would like to extend our sincerest apologies. Our customer service has received your complaint and has proposed a solution as compensation. We hope you will give us a second chance to make a better impression and provide you with a flawless experience during your next visit to our site. Have a nice day.
3 /5
★★★☆☆

Four packages have just been delivered (scooters). Although the packages are in good condition, they are leaking small metal pieces. We hope nothing is missing!

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Ecole Maternelle Publique E.
purchased on 13/10/2025
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2 /5
★★☆☆☆

Hello, We had some issues with the carrier, it could be resolved but after several weeks of waiting.

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Sandrine B.
purchased on 29/08/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sorry for the difficulties encountered and we would like to extend our sincerest apologies. We thank you for your patience and hope to have the opportunity to offer you a better experience during your next visit. Have a nice day.
2 /5
★★☆☆☆

Hello Happy with my purchase but not with the delivery The driver did not respect the instructions given and as a result the mattress is damaged

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Ludivine L.
purchased on 15/10/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are sincerely sorry that the delivery went this way and we apologize. Your feedback has been forwarded to our logistics department so that a reminder can be made to the concerned carrier. Our customer service is at your disposal if you wish to make a complaint about your damaged item. You can contact them at [email protected] specifying your order number, the relevant reference, and attaching a photo of the damaged product. We hope, despite this disappointing experience, to have the pleasure of welcoming you back to our site. Have a nice day.
3 /5
★★★☆☆

Fast delivery and products in good condition even if one product does not match the image on the site

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Usep -.
purchased on 04/09/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for this difference between our site and the product received. There has indeed been a change on the supplier side. We are doing what is necessary to ensure that the visual of our product sheet is in line with reality and that there are no surprises for future buyers. We thank you in advance for your understanding and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
2 /5
★★☆☆☆

I did not receive my package

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Tatiana U.
purchased on 25/09/2025
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Answer from Wesco
Hello, and thank you for taking the time to leave a review. We are sorry for the delivery delay you experienced and we sincerely apologize. According to the carrier's tracking, your package was indeed delivered on 17/10. We hope that the products received bring you complete satisfaction despite this setback. We hope to see you soon on wesco.fr and have the opportunity to offer you a fully satisfying experience during your next order. Have a nice day.
3 /5
★★★☆☆

Packaging too bulky. My order was moving around inside fortunately without damage.

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Patrice P.
purchased on 04/10/2025
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Answer from Wesco
Hello, and thank you for taking the time to leave a review. We understand your comment regarding the size of the shipping box and share your concern. At Wesco, we are implementing various actions to reduce our waste, particularly related to packaging. In the case of the book you ordered, its dimensions, however, forced us to use a larger box to ensure its protection during transport. We have forwarded your comment to our CSR department responsible for the continuous improvement of our environmental practices. We thank you for your commitment and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
3 /5
★★★☆☆

Order ok! Too bad about the packaging waste (big box for 1 puzzle) quality of the tunnel to see over time but seems very thin

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- S.
purchased on 17/07/2025
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2 /5
★★☆☆☆

The delivery was thrown next to the trash cans and got lost in a service and a stick package is missing and I have not received a delivery receipt

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Ugecam Le Cerrsy -.
purchased on 15/09/2025
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Answer from Wesco
Hello, and thank you for taking the time to share your experience. We are sincerely sorry that the delivery went this way and we offer our sincerest apologies. In order for us to quickly resolve the issue of the missing package, we invite you to write to [email protected] (specifying your order number and the undelivered references). We thank you in advance for this information and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
3 /5
★★★☆☆

A contact with a sales representative for advice would be welcome! The site is easy until the order is validated with an administrative mandate. There I get stuck and I go through email to customer service; I am disappointed by the quality of the sofas, seats, rugs... which are less robust than a few years ago! Have a nice end of the day

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Les Moussaillons -.
purchased on 08/09/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We regret that you encountered difficulties in finalizing your order on our site. Our customer service is at your disposal at 05 49 800 166 to assist you in navigation or placing an order, do not hesitate to contact us with any questions. Payment by administrative mandate is indeed reserved for administrations, but it is possible to select the option 'I am not the billed party' and pay for the order using a commitment voucher. Regarding your feelings about the quality of our products, we assure you that we remain fully attentive to their robustness, safety, and durability. If you notice a defect on an item, our customer service can be reached at [email protected] and will handle your request. We sincerely thank you for your loyalty and the trust placed in Wesco over the years. We look forward to seeing you again soon on wesco.fr. Have a nice day.
2 /5
★★☆☆☆

Hello, Would it be possible to inform us in advance when an item listed on a quote is out of stock so that we can possibly replace it or suggest a replacement? Because the order is then incomplete and afterwards, it is not possible to reorder only with the amount of the missing item(s).

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Communauté De Communes Du Val De Sully -.
purchased on 22/09/2025
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3 /5
★★★☆☆

2 items ordered 1 only arrived

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Deborah D.
purchased on 24/09/2025
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Answer from Wesco
Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service has already initiated the reshipment of the missing package. We thank you for your understanding and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
2 /5
★★☆☆☆

Last purchase on Wesco was inconclusive. None of the 10 thermometers for the students indicate the same temperature, although they were placed under the same conditions. It is complicated to conduct experiments and a scientific approach with this type of material.

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Association Icare -.
purchased on 23/09/2025
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Answer from Wesco
Hello and thank you for your feedback. We are sorry for the quality defects mentioned and would like to extend our sincerest apologies. Our customer service has taken charge of your complaint and has indicated the procedure to follow to return the defective products. Furthermore, we are informing our quality service to verify this reference. We hope to have the opportunity to provide you with a better experience on your next order on our site. Have a nice day.
2 /5
★★☆☆☆

Upon delivery, one item was missing from the two ordered.

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Estelle D.
purchased on 24/09/2025
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Answer from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We sincerely apologize for the incomplete delivery of your order. Our customer service has proceeded with the reshipment of the missing package. We thank you in advance for your patience and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
3 /5
★★★☆☆

I received only four packages out of 5....

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Fabiola J.
purchased on 22/09/2025
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Answer from Wesco
Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service is in contact with the carrier to locate the missing package. We are sorry for this inconvenience that is beyond our control and are doing everything necessary to resolve the situation as quickly as possible. If you have any questions, we are here to assist you at 05 49 800 166. Have a nice day.
3 /5
★★★☆☆

The colors ordered were not the ones delivered. Problem with hole drilling for a piece of furniture

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Ctre D'ailhaud Castelet -.
purchased on 09/09/2025
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Answer from Wesco
Hello and thank you for sharing your feedback with us. We are sorry for the issues encountered and extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the products received). At the same time, we have forwarded your feedback on the drilling to our quality service so that a stock check can be carried out to ensure that this is indeed an isolated case. We thank you in advance for your information and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.
2 /5
★★☆☆☆

Package thrown in the yard under the rain at a wrong address without ringing or contacting me beforehand. Damaged package recovered thanks to the kindness of the neighbors, unjustified GLS service fee. Would gladly accept a commercial gesture. Pornon MLaure for KidiJeux.

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Marie-laure P.
purchased on 16/09/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to extend our sincerest apologies as the delivery service did not meet our commitments. Our customer service will get back in touch with you to offer a commercial gesture. We thank you in advance for your availability and hope to have the opportunity to provide you with a better experience on your next order. Have a nice day.
3 /5
★★★☆☆

Shipping delay too long!

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Grégoire D.
purchased on 06/09/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. After checking, the delivery of your order was indeed made within the announced timeframe, visible in your order confirmation. We hope that despite this impression of a long delay, the product brings you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
3 /5
★★★☆☆

Package thrown from the truck without caution.

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Les Camazous -.
purchased on 05/09/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize as the delivery service did not meet our quality commitments. We have forwarded your feedback to our logistics department so that necessary actions can be taken with the concerned carrier. We hope that the received products meet your satisfaction and that we will have the pleasure of welcoming you back to our site soon. Have a nice day.
2 /5
★★☆☆☆

I received my items as agreed. But the seat of a chair was damaged. Too bad...

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J'peux Pas J'ai Crèche -.
purchased on 10/09/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the quality issue with one of the chairs and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product). We thank you in advance for this information and hope to provide you with a flawless experience on your next order. Have a nice day.
3 /5
★★★☆☆

Damaged furniture, an incomplete set of wheels

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Mairie Ploemeur -.
purchased on 28/08/2025
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Answer from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. We sincerely apologize for the inconveniences encountered. To provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). We thank you in advance for your cooperation and hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
3 /5
★★★☆☆

The product seems very fragile as the elements come apart during handling, and also, upon receiving my order, one of the weighted feet is missing.

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Sandrine M.
purchased on 01/09/2025
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Answer from Wesco
Hello and thank you for sharing the situation with us. We sincerely apologize for the quality of the product that did not meet our commitments. To provide you with a solution, we invite you to write to us at [email protected] (reminding us of your order number, the relevant reference, and attaching a photo of the non-compliant product). We thank you in advance for these details and hope to regain your trust during your next order on our site. Have a nice day.