Reviews Wesco

Order placed on November 17. Arrival in several packages spread over time. Last item just delivered on February 16 without precise information and no commercial gesture.

As already stated by email and visible in the photos sent: - Deliveries took place multiple times, including one Wednesday (we are a primary school) and not all at once, which implies significant availability to open for the delivery person (always very polite and professional) and a large number of emails to indicate where the different packages were. - One of the packages was re-packaged without us being informed - One of the packages was poorly sealed and was losing parts! We will open all our packages this Monday as a team and will need to check that everything is in good condition. A lot of energy and time wasted for a brand that seemed to be a guarantee of quality. A commercial gesture would be welcome. Ecole Notre Dame de la Salette La Rabatelière

I did not receive the product I ordered and following my complaint, I have not heard back for 1 week.

Hello Madam Sir, I will no longer buy from wesco because of major delivery issues.

Damaged product

DELIVERY TIME MUCH TOO LONG

Delivery time not respected, a lot of delay. Moreover, the order is incomplete 9 bibs instead of 12 ordered, and we were not informed of the modification. Customer service is unreachable by phone. I find that the service has deteriorated a lot in recent years.

Error in the order, difficulty in reaching a contact by phone, no response to my emails.

Rug received damaged

Carrier problem order statue delivered outside the delivery address is a relay point and I never received a code! Where is my order???

Delivery too long

Hello, I received a broken order. The chair was in 3 pieces and the pieces were torn apart from each other. I made a complaint to WESCO services.

Deadline not respected Missed delivery promise on 3 occasions

Delivery times were not met without prior information.

I canceled the order. Even though the items were marked in stock, I was informed a few days later that the delivery would not take place until the end of January.

I placed an order on December 18, which I am still waiting for. It's up to me to find my package and where to call the carrier to give instructions! No numbers, how long am I supposed to wait like this?!!!

Dissatisfied. Order not received for Christmas without being notified

The delivery was supposed to take place starting from January 5, 2026. The structure being closed from December 24, 2025, to January 5, 2026! The packages were dropped off at the town hall! It was indicated on the order.

My order from 13/12, shipped on 15/12, was delivered today, December 23. I had chosen the 48-hour delivery option. Your email from 16/12 mentioned a slight delay. No news until this morning after 9 am from Chronopost, who informed me of the delivery for today. I think a commercial gesture would be the least you could do.

Unfortunately, one of my products arrived damaged.

Does not meet our expectations, we wish for a return and replacement

Package not received. Legs delivered to another establishment and table top missing.

The delivery system needs to be reviewed

We were first surprised by the device's manual which fits on an A4 white sheet in 11 languages; to say the least, it is very brief and written very small... a bit surprising for a product we imagined to be high-end. Then, the electrical adapter did not fit into the back of the device; I had to lower the plug in the column with a screwdriver for the adapter to fit. In the product description on your website, there was supposed to be a remote control to adjust the lights and water flow, but there was no remote control in the package (I checked carefully). But above all: I followed all the installation recommendations (demineralized water, 2 drops of dish soap, etc.); the problem is that the jellyfish always stay at the top of the column, even when manually bringing them down, removing the air bubbles... After a while, small bubbles attach to the jellyfish, and maybe that’s why they stay at the top? Perhaps also the suction and water discharge system is not working properly? In short, we were very much looking forward to this product, but we are very disappointed with its quality.

Package sent to the CCLA and not to the multi-reception of Gabarret. 30km

Products arrived damaged. No protection on the product boxes and the products are already damaged. Completely disappointed, I will not order again!!

Hello, we are missing a package

Hello We were delivered to the Town Hall address and not to the delivery address!! Have a nice day

Not sure that the game corresponds to the one I ordered, the reference is different, delivery note in another name, I keep it because return at my expense while if it's free for schools. Very disappointed

We had chosen a single package order, but we ultimately received 3! And the last one arrived 2 months late. And we did not receive our bibs but 2 times the wrong ones instead. We are extremely disappointed!

Half of the order is missing.

Request to be delivered ONLY on WEDNESDAYS, this request was not HEARD, and the hurried delivery person does not allow time to check the packages at the B.L. It's a disappointing experience.

I wanted to cancel my order placed the day before. I called customer service who explained to me that I had to send an email the next day and that the order would only be debited at the time of shipping. The order was never canceled and I was debited immediately.

Unprotected products that arrived very damaged. I am not satisfied with the service.

Toy does not work

Purchase does not match the description

We did not receive our products. The order was delivered to the dump instead of the Early Childhood Reception Facility.

I haven't received anything and no one can help me despite my calls

Endless order processing, item that does not work, return request still not processed. They sell made in China items at gold prices, nonexistent service. Shameful. I will no longer deal with them.

Package not received apparently, the carrier contacts me unsuccessfully for delivery while I am still waiting for a call!