English
★★★★★
based on 14651 reviews published
Latest neutral customer reviews
Hello We received the package with the paint that was spilled in the box
We are sincerely sorry to hear that your package has suffered from the transport issues.
In order for us to find a solution, we invite you to send a request by email to [email protected] attaching photos.
Have a nice day
Very satisfied with my order, with the product. However, extremely disappointed with the assembly instructions (drawing of certain parts upside down from the sketch, very small sketch to know which screws to use,...)
We sincerely thank you for your feedback and are delighted that your order and the product have fully satisfied you.
We completely understand your disappointment regarding the assembly instructions and we apologize for this inconvenience.
Please know that we have taken your comments into account, and this manual is currently under review by our Design team to improve the clarity and simplicity of assembly for future customers.
We hope that, despite this setback, you are fully enjoying your product. Have a nice day.
Ordered light balls... received well but they do not work... I am still waiting for what I should do...
The assembly instructions for the furniture are poorly made and there was a damaged corner of the furniture
Thank you for your feedback and we apologize for the inconvenience.
Please know that our teams will review the assembly instructions to make them clearer and more explicit. Regarding the damaged corner, we invite you to contact our after-sales service by email at [email protected] to file a complaint and quickly find a solution.
Have a nice day
The package arrived completely damaged. This is not the first time.
TB games received but in several shipments, so it's not practical to receive them like this for our community, preference for a single shipment thank you
Very satisfied with the items but not satisfied at all with the delivery
I love your products but for the last 2 orders I am not satisfied because I am still missing items. I did not receive a response to my request except yesterday, but it is deliverable from 27.04 and I am waiting. It is really necessary to communicate with your customers and respond, thank you.
An unordered item was sent instead of the one noted on the order form.
The perfect material, however, the delivery person did not wait for the verification of the packages even though one package was opened
Disappointed that the selected delivery date was not taken into account. I had to be away for a few days and I had scheduled the delivery accordingly. The package arrived during my absence, deposited at the post office with very limited opening hours...unfortunate for me
I am missing a product from my order and I am still waiting for news
Disappointed with how this order went. I think you prioritize communities over private customers. If I hadn't insisted, I would still be waiting for my order while you barely processed it after placing the order.
The box of the Wesco cot arrived damaged. The delivery person can do better.
Our order has arrived, but half of it is broken!
The company is very reliable and a guarantee of quality. However, on this order, we received the screws with a 3-week delay and only because we requested them...really unusual at Wesco...what is happening?
No problem with the order but the delivery was made to the reception which can be problematic because due to the large number of services, the order might not have arrived at the right destination
Damaged delivery box and a missing item
My article matches exactly the photo on the site, of very good quality, too happy. However, the size of the box is really too big for such a small item and moreover when I received it, the box was torn all along one side!
We are noticing a recurring dissatisfaction regarding the delivery of packages. The delivery drivers lack caution and drop the packages carelessly (sometimes causing damage). Moreover, they often leave immediately after ringing the bell, leaving the packages outside without ensuring their receipt by an agent.
We are satisfied with the products and the quality of customer service. However, deliveries are a real nightmare: packages left in our hallways, without a signature or just the delivery person's signature, or left in a neighboring service without the delivery person showing up, and packages that cannot be found. No quick visual check on the condition of the package before opening, so no possible reservations.
Hello. Product as described but express delivery over 14€ not ensured by the Chronopost delivery person.
I did not receive all the items even though they are listed on the order form. I sent a message to customer service but am still waiting for a response from them.
First time I order equipment said for professionals. And this one leaks...
Difficulty seeing the real price of the purchase during online payment, as the cost of shipping fees did not disappear.
I did not receive what I ordered, two items out of 3 were replaced by others for no reason. The issue has been escalated and I am waiting to receive my missing items, and the wait is starting to drag on, but I remain confident for now. For a first experience with Wesco, it is rather disappointing, especially considering the price of the items.
I received the order quickly. However, one paint can had a damaged cap that did not allow it to be closed; since it belonged to a batch of items for a product exchange, I would have had to request and return all the products. Too bad.
Hello, my only request was not to be delivered before July, August or September because the daycare is moving to new premises. The packages arrived yesterday, Wednesday, February 11!!!
RELATIVELY SATISFIED. THE WOOD SCREW SYSTEM FOR FIXING THE LEGS IS NOT GREAT AT ALL
Quality products but no visibility on delivery and too long delays (more than two weeks of waiting).
The material is generally of good quality. But on my order, I have 2 broken items and one has a small defect. The after-sales service only processes complaints within 15-20 days, so 1 month later I don't have the chairs I was counting on. As for ecology, let's not even talk about it, 6 children's chairs received in 5 packages and on 3 different dates when I checked delivery of the order in one go. Could do better! I am now waiting to see how my complaint will be handled.
I bought a changing mat cover. It wasn't even packaged! Loose in the box! Unacceptable...
I ordered a MATTRESS BORDER in IVORY color and received a MATTRESS BORDER in GREEN color
Long delivery, rescheduling not respected and products damaged during transport
Delivery problem, order received partially. So additional steps to receive the rest
Hello, order well received but in 2026 the excessive packaging of products (floor marking disc, sensory sticks) while the floor mats are not well protected at all as they bend in the delivery truck, resulting in a slight mark on the mat. For this product, a more substantial packaging to keep its shape would have been wise. The rest of the order is fine
The packaging of one of the products arrived damaged: the package of joint paste was open and the contents were partly out of the bag
Order placed in November and I have not yet received all the items. The deadlines are not clearly specified
I am disappointed because I was poorly advised, what I bought does not suit me 100%
The order was delivered in several parts, one of the pieces of furniture arrived damaged and one package was missing from the last delivery received out of the 8 announced. The order tracking is not optimized.