/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
One of the books is damaged on the spine (presence of glue)
Sylve G.
purchased on 17/07/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We are sorry for the quality issue encountered with one of the books and we sincerely apologize. We invite you to write to us at [email protected] (specifying your order number, the product reference, and attaching a photo of the product with the defect). Our customer service will get back to you afterwards. We hope to have the pleasure of seeing you again soon on wesco.fr and wish you an excellent day.
3
/5
★★★☆☆
Order compliant, of good quality. Very fast shipping for the first package. I would have liked to benefit from free shipping (as a childminder with a small budget)
Virginie P.
purchased on 07/07/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are delighted that your order has met your satisfaction. Regarding shipping costs, we invite you to regularly check our Promo Codes page (https://www.wesco.fr/codes-promos.html) to discover current offers, some of which may include free delivery (subject to conditions). Furthermore, we invite you to join our Wesco Club, a loyalty program that allows you to benefit all year round from exclusive advantages: private sales, vouchers, free delivery... To learn more about the Wesco Club, visit here: https://www.wesco.fr/clubs-avantages-wesco.html. Thank you for your trust, and we look forward to seeing you soon on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Despite our request, we were not informed about a delivery appointment
- M.
purchased on 24/06/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry to hear that the carrier did not contact you to arrange an appointment. We fully understand the inconvenience caused and sincerely apologize. We will forward your feedback to our logistics department so that a follow-up can be made with the carrier to ensure that such a situation does not happen again. Although this is beyond our control, we hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
I am satisfied, however, a mattress protector was a bit dirty because the plastic was pierced
Lorine F.
purchased on 06/07/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are delighted that you are generally satisfied with your order, but we regret that one of the products was received in poor condition. If you wish, do not hesitate to write to us at [email protected] specifying your order number, the relevant reference, and attaching a photo of the product. Our customer service will review your request and get back to you as soon as possible. We thank you for your trust and hope to see you again soon on wesco.fr. Have a nice day
2
/5
★★☆☆☆
3 beds purchased in less than 6 months. The same ones. And each time a price difference margin.... Disappointing.
Multi Accueil Muzillac M.
purchased on 12/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. After verification, we would like to provide you with some clarifications to dispel any misunderstanding regarding the observed price differences. Indeed, the price of the bed was the same on your last two orders. However, the first order was placed before our annual price review (on 30/01/2025), which explains the noted difference. We hope that these explanations will reassure you and that we will have the pleasure of seeing you again soon on wesco.fr. In the meantime, our customer service remains at your disposal if you have any questions at 05 49 800 166. Have a nice day.
3
/5
★★★☆☆
Happy with my article but long wait time. Difficult to reach customer service. I would have liked to know that the item was out of stock for more than a month and a half when I ordered
Maryline R.
purchased on 02/05/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are pleased that the item meets your satisfaction, but we sincerely regret the delays encountered and the difficulties in reaching our customer service. We understand your disappointment and we would like to extend our sincerest apologies for this lack of visibility. We thank you for your loyalty and patience. We hope to have the pleasure of seeing you again soon on wesco.fr under better conditions. Have a nice day
2
/5
★★☆☆☆
My order arrived incomplete: a balance board is missing, please take the necessary action
Valérie J.
purchased on 24/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry to hear that your order arrived incomplete and we sincerely apologize for this. After checking, the entirety of your order was indeed shipped from our warehouse, and the delivery tracking confirms its complete receipt. To better understand what may have happened, we invite you to send a complaint to [email protected] (specifying your order number as well as the missing reference(s)). Our customer service team will then carry out the necessary checks to provide you with a solution as soon as possible. Have a nice day.
3
/5
★★★☆☆
Overall satisfied with the products. However, the budget play kitchen is of very poor quality; the utensils bend easily. It's impossible to offer this type of product in a daycare.
Jessie B.
purchased on 16/06/2025
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2
/5
★★☆☆☆
The delivery is a disaster. The carrier is unreachable to agree on a delivery date (no means of communication). I invite Wesco to change carriers.
Charlotte J.
purchased on 15/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that the delivery service did not go as planned and we apologize for this. This situation does not meet our quality standards. We will immediately forward your feedback to our logistics department so that a point can be made with the carrier and that this type of incident does not happen again. We still hope to have the pleasure of seeing you again soon on our site and thank you for your trust. Have a nice day.
3
/5
★★★☆☆
This is not the first time I order from Wesco and it is also not the first time I have this problem. My last order included 4 items, delivered in 3 parts. The last item delivered, complementary to the first part of the delivery, arrived after 2 and a half months. Each time, the delivery dates change, it's complicated to trust and to know if we will ever receive our order...
Alexia D.
purchased on 21/03/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry to learn that you have encountered recurring difficulties with our delivery times. These delays are related to supply difficulties on certain references, some of which were unfortunately included in your last order. Aware of the inconvenience caused and concerned about making our deadlines more reliable, we are expanding our panel of suppliers to better secure our stocks. These concrete actions should significantly improve the situation in the coming weeks. Your loyalty is precious to us and we sincerely hope to regain your trust by offering you a smoother shopping experience with your future orders. Our customer service is of course at your disposal if you have any questions at 05 49 800 166. Thank you again for your trust and your patience. Have a nice day.
3
/5
★★★☆☆
Very satisfied with the order. However, the order was thrown over the gate for delivery.
Ecole élèmentaire -.
purchased on 26/05/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are happy to read that the ordered products meet your expectations. However, we regret that the delivery to your home did not meet our quality standards. We will forward your feedback to our logistics department so that the necessary actions can be taken with the concerned carrier. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a great day.
2
/5
★★☆☆☆
I chose a pickup point for the flexibility of the hours. Result: 1 package at the post office and 2 others at the pickup point!!!! incomprehensible
Delphine M.
purchased on 10/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We completely understand your confusion regarding this situation and we sincerely apologize for this inconvenience. It sometimes happens, independently of our will, that part of an order is shipped with a slight delay from the delivery center. Furthermore, if the pickup point you selected was temporarily unavailable at the time of delivery, the carrier may indeed have dropped one of the packages at the nearest post office to avoid further delaying the receipt. We are aware that this situation may have undermined the flexibility you were looking for, and we sincerely regret it. Nevertheless, we want to assure you that this is an exceptional case. We still hope that the products meet your expectations and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
Package delivered late ..
- C.
purchased on 03/06/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. Your order was scheduled for delivery between June 14 and June 17. According to the information we have, it was delivered on June 16 within the initially planned timeframe. We hope your order brings you complete satisfaction and we look forward to seeing you again soon on wesco.fr. Have a great day.
2
/5
★★☆☆☆
The order process until the delivery time was excellent!!! But the merchandise received arrived 1 hour late in the time slot and delivered in large bags, so the material is damaged!!!! Really a shame
Paola D.
purchased on 03/06/2025
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Answer from Wesco
Hello and thank you for leaving a review. We are sincerely sorry to hear that your order arrived in poor condition and we offer our sincerest apologies. In order to provide you with a solution, we invite you to contact our customer service at [email protected] specifying your order number, the damaged references, and attaching some photos. We thank you in advance for your information and we hope to have the pleasure of seeing you again in the future on our site. Have a nice day.
3
/5
★★★☆☆
The products are of very good quality, the exception is radipe. However, the carrier dpd does not suit me, they never make the effort to come to my home, refuse to drop off at a relay point, so I had to travel with my vehicle to a meeting point where the delivery person made me wait 30 minutes. While other carriers come to my gate.
Tatiana B.
purchased on 03/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We are delighted to read that our products and your experience on our site bring you complete satisfaction. However, we regret the difficulties encountered during delivery. After checking with the carrier, it appears that access to your home was not feasible with the vehicle used, which necessitated direct contact to arrange an alternative delivery. We understand that this solution may have been inconvenient for you and we sincerely regret the wait caused. Your satisfaction remains our priority, and we hope that your next order will go more smoothly. Have a nice day.
3
/5
★★★☆☆
I had to place the order twice even though I had paid the first time by accessing my banking app, but I never received the confirmation email. Fortunately, I was able to reorder so that it would arrive on time at home.
Mélanie P.
purchased on 01/06/2025
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2
/5
★★☆☆☆
Order delivered on time but 1 Wednesday (school closed) when it had been clearly specified, at the time of the order, the days and hours of the school for reception. "Space-saving" beds advertised for children aged 18 months to 3 years, but out of our 18 toddlers (TPS), aged 2 to 3 years, only 1 can lie down in them. Beds of this size are too small! Useless purchase for our nap rooms (and return at our expense despite the wish for a recommendation of "standard size" beds as a replacement!). This is very detrimental (tight budget). The beds seem comfortable and sturdy otherwise.
Ecole Primaire Per Jakez Hélias -.
purchased on 17/05/2025
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2
/5
★★☆☆☆
You did not take into account our email for a change of delivery address and you are not answering the phone. Regards
Claude C.
purchased on 24/05/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We understand your disappointment and are sorry that we could not accommodate your request for a change of address. Indeed, your address change was submitted too late in the order preparation process for us to consider it. However, we hope that your order meets your satisfaction and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
Honestly, I didn't think these animal figurines were made in Portugal, made in China... Very surprised given the price...
Brigitte M.
purchased on 28/04/2025
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Answer from Wesco
Hello and thank you for taking the time to express your opinion. For many years, we have selected products from the Papo brand, known for the quality of its figurines, their realism (hand-painted), and their great durability. They are designed in France, then manufactured in Portugal and China, in compliance with international safety standards, with controls carried out by independent laboratories. Moreover, before any marketing, each product is also checked by our quality team to ensure safety and compliance with current standards regarding children. We hope these figurines will provide wonderful play moments for children. Have a nice day.
2
/5
★★☆☆☆
My order has still not been delivered. The emails informing me of the delay do not provide any details on the confirmed delivery day or the reasons for the delay. I placed my order on March 29 and it is now May 10.
Yasmine D.
purchased on 28/03/2025
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Answer from Wesco
Hello and thank you for taking the time to share your situation with us. We are sorry for this particularly long wait and we sincerely apologize. In some cases, the availability of one or more items can impact the shipping of the entire order. We acknowledge our lack of communication towards you and we are aware of the disappointment caused. We hope you will give us a second chance to make a better impression on your next order on our site. Have a nice day.
3
/5
★★★☆☆
It's a pity that the boards of the furniture are not labeled, to make it easier to find.
Valerie M.
purchased on 24/04/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. Indeed, the boards are not numbered in the assembly instructions because they are easily identifiable by their shapes and holes. We hope that the product will still bring you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
Big problem with the delivery. The first part of the packages was left in front of our door without ringing the intercom, one of the boxes was even open; there was no shipping slip. The rest of the boxes arrived later and were thrown over our gate without any warning of course!!!! Even though we were generally satisfied with your products, we hesitate to order from you again due to the delivery issues.
Crèche Ellen Key -.
purchased on 04/04/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the inconveniences encountered during the delivery and we apologize. This situation does not reflect our quality commitments and we fully understand your dissatisfaction. Your feedback has been forwarded to our logistics department to raise awareness with the concerned carrier and to prevent this from happening again as it is unacceptable. We regret that this experience calls into question your loyalty to Wesco and we still hope that you will accept to give us a second chance to provide you with a better experience on your next order. Have a nice day.
3
/5
★★★☆☆
The product itself is of good quality, I have nothing to complain about, but I have two issues to report: the first is the extremely long delivery time (a product ordered from China does better in terms of delivery time). The second problem is with the choice of delivery service, there is only one provider to take or leave, and this one is very demanding (the delivery person is not allowed to go up the building's stairs! Given that I work and my wife is at home with a young child, she begged the delivery person to take the package upstairs, and I find that unacceptable!). I kindly ask you to broaden the choice of delivery providers. Thank you. Best regards, Mr. LOUZAZNA.
Salah L.
purchased on 15/04/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are pleased that the product met your satisfaction, but we sincerely regret that the delivery did not meet your expectations. After verification, your order was indeed delivered within the timeframes announced in your order confirmation. However, we understand that the wait may have seemed long, and please be assured that our teams are doing everything possible to prepare and ship orders as quickly as possible. By choosing to order on our site, you support the employment of our 250 employees and opt for a delivery with a much lower carbon impact compared to an order shipped from another continent. Finally, according to our general terms and conditions and the usual services of carriers, delivery unfortunately cannot be made upstairs. We thank you in advance for your understanding and hope to have the opportunity to provide you with a better experience on your next visit. Have a nice day.
3
/5
★★★☆☆
I am a bit disappointed because you propose a delivery date and do not adhere to it.
Severine C.
purchased on 04/04/2025
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3
/5
★★★☆☆
Very disappointed. It is stated on the site that shipping is within 48 hours and delivery in 3 to 5 days. The shipment was made 5 business days after the order. Too long.
Flavie M.
purchased on 14/04/2025
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Answer from Wesco
Hello and thank you for your feedback regarding your order. After checking, you were delivered within the timeframes announced in your order confirmation (between 23/04 and 25/04). Furthermore, the timeframes mentioned in our general sales conditions are only indicative and depend on various factors such as product availability or the date of order registration. We hope that in light of this information you will trust Wesco again for your future purchases. Have a nice day.
2
/5
★★☆☆☆
I was misinformed about the description, I am disappointed with my purchases.
Oceane D.
purchased on 05/04/2025
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3
/5
★★★☆☆
Site and order itself very good but big problem with the delivery company GLS. This is the second time that instructions are not followed and packages are either not delivered or delivered elsewhere! It's a shame you go through them.
Mediatheque Georges Brassens -.
purchased on 29/03/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry that the delivery service did not meet your expectations and we sincerely apologize. Your opinion is important and we take it seriously. We have shared it with our logistics department that manages relationships with different carriers. We hope that despite this incident, you will renew your trust in us and that we will have the pleasure of seeing you again soon on our site. Have a nice day.
3
/5
★★★☆☆
The order delay was a bit long for a changing table (ordered early February delivered early April).
Cendrine S.
purchased on 08/02/2025
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3
/5
★★★☆☆
Good
Aurelie M.
purchased on 31/03/2025
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3
/5
★★★☆☆
One of the products from this order placed on 19/12/2024 has still not been delivered as of today 31/03/2025.
- A.
purchased on 17/12/2024
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Answer from Wesco
Hello and thank you for taking the time to share your opinion. We inform you that the item in question has unfortunately been removed from our collection as of March 20. An explanatory email was sent regarding this, but it seems it was mistakenly addressed to the wrong recipient. We sincerely apologize for this misunderstanding. Have a nice day.