9/10
★★★★★
based on 14331 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

First time I order equipment said for professionals. And this one leaks...

User icon
Melinda P.
purchased on 18/02/2026
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely regret that your first experience on our site is synonymous with disappointment and we would like to extend our sincerest apologies. Our customer service has taken your complaint into account and is proceeding with the exchange of the product. We hope you will give us a second chance to make a better impression and prove the quality of our products during your next order. Have a nice day.
3 /5
★★★☆☆

Difficulty seeing the real price of the purchase during online payment, as the cost of shipping fees did not disappear.

User icon
Nathalie D.
purchased on 12/02/2026
Translated review
2 /5
★★☆☆☆

I did not receive what I ordered, two items out of 3 were replaced by others for no reason. The issue has been escalated and I am waiting to receive my missing items, and the wait is starting to drag on, but I remain confident for now. For a first experience with Wesco, it is rather disappointing, especially considering the price of the items.

User icon
Helene C.
purchased on 20/01/2026
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry that this first order on our site did not meet your expectations and we would like to extend our apologies. Our customer service has processed your request. We thank you in advance for your patience while waiting to receive the missing products. We hope you will give us a second chance to make a better impression by coming back to see us in the future at wesco.fr. Have a nice day.
3 /5
★★★☆☆

I received the order quickly. However, one paint can had a damaged cap that did not allow it to be closed; since it belonged to a batch of items for a product exchange, I would have had to request and return all the products. Too bad.

User icon
Fanélie A.
purchased on 03/02/2026
Translated review
2 /5
★★☆☆☆

Hello, my only request was not to be delivered before July, August or September because the daycare is moving to new premises. The packages arrived yesterday, Wednesday, February 11!!!

User icon
Les Pitchounets M.
purchased on 04/02/2026
Translated review
2 /5
★★☆☆☆

RELATIVELY SATISFIED. THE WOOD SCREW SYSTEM FOR FIXING THE LEGS IS NOT GREAT AT ALL

User icon
Marie L.
purchased on 01/02/2026
Translated review
Answer from Wesco
Hello, and thank you for taking the time to share your experience with us. We are sincerely sorry that the assembly of your table was not as smooth as expected. Your satisfaction is our priority, and we would like to understand precisely what may have hindered you (accessibility of the screwing system, adjustment of the parts during assembly, or clarity of the instructions) in order to possibly optimize our future models. Please feel free to provide us with more details in response or via our customer service at [email protected]. We hope that in use the product still brings you satisfaction. We look forward to seeing you again soon on our site. Have a nice day.
2 /5
★★☆☆☆

Quality products but no visibility on delivery and too long delays (more than two weeks of waiting).

User icon
Jokoani -.
purchased on 19/12/2025
Translated review
3 /5
★★★☆☆

The material is generally of good quality. But on my order, I have 2 broken items and one has a small defect. The after-sales service only processes complaints within 15-20 days, so 1 month later I don't have the chairs I was counting on. As for ecology, let's not even talk about it, 6 children's chairs received in 5 packages and on 3 different dates when I checked delivery of the order in one go. Could do better! I am now waiting to see how my complaint will be handled.

User icon
Christelle R.
purchased on 30/12/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely regret not having met your expectations this time. The quality of our products and services is at the heart of our commitments, and we apologize for these inconveniences. Our customer service has taken charge of your file and is proceeding with the reshipment of the affected products. Meanwhile, our logistics service is conducting an investigation to understand the origin of the delivery anomalies and ensure that they do not happen again. We thank you for your loyalty and hope that you will give us a second chance to provide you with an impeccable experience on your next order on our site. Have a nice day.
2 /5
★★☆☆☆

I bought a changing mat cover. It wasn't even packaged! Loose in the box! Unacceptable...

User icon
Élisabeth N.
purchased on 26/01/2026
Translated review
2 /5
★★☆☆☆

I ordered a MATTRESS BORDER in IVORY color and received a MATTRESS BORDER in GREEN color

User icon
Manuel G.
purchased on 20/01/2026
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for this order preparation error and we would like to extend our sincerest apologies. Our customer service has processed your complaint and is proceeding with the reshipment of the correct reference. We thank you in advance for your patience while waiting to receive it. We hope you will give us a second chance to make a better impression by visiting us again soon at wesco.fr. Have a nice day.
2 /5
★★☆☆☆

Long delivery, rescheduling not respected and products damaged during transport

User icon
Florence S.
purchased on 10/01/2026
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulties encountered and we would like to extend our sincerest apologies. In order to provide you with a solution for the damaged products, could you please write to us at [email protected] (specifying your order number, the relevant references and attaching photos of the damaged products)? We thank you in advance for these elements and hope that you will give us a second chance to offer you a flawless experience by returning to our site soon. Have a nice day
3 /5
★★★☆☆

Delivery problem, order received partially. So additional steps to receive the rest

User icon
Monia D.
purchased on 18/01/2026
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the shipment of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day
3 /5
★★★☆☆

Hello, order well received but in 2026 the excessive packaging of products (floor marking disc, sensory sticks) while the floor mats are not well protected at all as they bend in the delivery truck, resulting in a slight mark on the mat. For this product, a more substantial packaging to keep its shape would have been wise. The rest of the order is fine

User icon
Catherine L.
purchased on 07/01/2026
Translated review
3 /5
★★★☆☆

The packaging of one of the products arrived damaged: the package of joint paste was open and the contents were partly out of the bag

User icon
Clara V.
purchased on 15/01/2026
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the problem encountered and we would like to extend our sincerest apologies. Our customer service has received your complaint and is proceeding to send a compliant bag. We thank you in advance for your patience while waiting to receive it and hope to have the pleasure of seeing you again soon on our site. Have a nice day.
2 /5
★★☆☆☆

Order placed in November and I have not yet received all the items. The deadlines are not clearly specified

User icon
Sandrine S.
purchased on 16/11/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
2 /5
★★☆☆☆

I am disappointed because I was poorly advised, what I bought does not suit me 100%

User icon
GaËlle C.
purchased on 14/01/2026
Translated review
2 /5
★★☆☆☆

The order was delivered in several parts, one of the pieces of furniture arrived damaged and one package was missing from the last delivery received out of the 8 announced. The order tracking is not optimized.

User icon
Ssrp La Maisonnee -.
purchased on 30/10/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback regarding your order. We sincerely apologize for the inconveniences encountered, both regarding the delivery in several parts and the condition of one of the pieces of furniture received and the missing package during the last shipment. We fully understand your dissatisfaction and offer our apologies for these malfunctions. Your complaint has been taken care of by our customer service. We thank you in advance for your patience regarding the exchange of the product, as it is subject to the restocking delay of the concerned reference. We sincerely regret this experience and hope to have the opportunity to provide you with complete satisfaction on your next order. Have a nice day.
3 /5
★★★☆☆

Quite disappointed with the WESCO quality that is no longer up to par

User icon
Creche Parentale Les Casteloups -.
purchased on 10/10/2025
Translated review
2 /5
★★☆☆☆

Damaged delivered package

User icon
Josette C.
purchased on 06/01/2026
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry that the product arrived in poor condition and we sincerely apologize. Our customer service has proceeded to send a compliant product. We thank you in advance for your patience during its delivery. We hope you will trust us again and that we will have the opportunity to offer you a flawless experience during your next visit to our site. Have a nice day.
3 /5
★★★☆☆

The order itself I suppose is fine! But the DPD delivery service, let's just say it's lacking! They've postponed my delivery 3 times.

User icon
Mélanie P.
purchased on 08/01/2026
Translated review
2 /5
★★☆☆☆

3 weeks to be delivered, no response to my emails. 1st order and really disappointed

User icon
Assistante Maternelle Adeline Gascoin -.
purchased on 26/12/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback following your first order. We are sincerely sorry for the delivery delay encountered as well as for the lack of response to your messages, and we would like to extend our sincerest apologies. We hope you will give us a second chance to provide you with a flawless experience on your next order at wesco.fr. Have a nice day.
2 /5
★★☆☆☆

Disappointed with the quality. The wood had a defect on the top of the table and the screws were missing from the package! Too late to return it, I needed it right away. Given the price, I expected much better.

User icon
Sylvie C.
purchased on 24/12/2025
Translated review
2 /5
★★☆☆☆

For an order placed in October 2025, I received all the ordered items in 4 shipments. The last one took place on December 16. The delays were too long.

User icon
Barbara V.
purchased on 17/10/2025
Translated review
3 /5
★★★☆☆

Given the price of the modules, I find the shipping only in large transparent plastic bags a bit mediocre! No effective protection to safeguard the modules.

User icon
Aureillie L.
purchased on 12/12/2025
Translated review
2 /5
★★☆☆☆

The delivery was very long and one of the items is defective.

User icon
Aurore T.
purchased on 22/11/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry to read that the delivery was not as fast as expected and we would like to extend our sincerest apologies for the defective item upon receipt. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the concerned reference, and detailing the problem encountered). We thank you in advance for this information and hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
3 /5
★★★☆☆

An address and delivery days indicated at the time of the order: not respected, what a pity! Otherwise nothing to say about the material

User icon
Mairie De Saint-sulpice -.
purchased on 08/10/2025
Translated review
2 /5
★★☆☆☆

I had requested a single delivery and I am delivered and billed multiple times, Wesco does not respond to messages and does not post invoices on CHORUS

User icon
College Jean De La Fontaine C.
purchased on 12/11/2025
Translated review
2 /5
★★☆☆☆

Delivery in 4 times, spread over 1 month. We are disappointed by the paint which is less covering than expected. For the high price, it could be better!

User icon
Ime Les Escloses -.
purchased on 14/11/2025
Translated review
3 /5
★★★☆☆

Order tracking OK. Delivery time a bit long (40 days)

User icon
Mairie D Aiffres -.
purchased on 27/11/2025
Translated review
2 /5
★★☆☆☆

I paid transport fees for my package to be delivered close to my home, as I have no means of transport. My package was delivered 10 km further away and when I asked someone to pick it up for me Saturday afternoon, it was closed, it was only open Saturday morning, great.

User icon
Dominique L.
purchased on 06/12/2025
Translated review
3 /5
★★★☆☆

Fast delivery, however my order was delivered in four packages. Too much packaging, it's a shame.

User icon
Vicky C.
purchased on 07/12/2025
Translated review
3 /5
★★★☆☆

The package arrived repackaged by the post because a bottle leaked 3/4. Whose fault is it?

User icon
Françoise M.
purchased on 04/12/2025
Translated review
3 /5
★★★☆☆

I am missing 2 items from my order. and the response to my email regarding an exchange of goods is nonexistent. However, steps are being taken on your side for the missing items, I am waiting for the follow-up.

User icon
- A.
purchased on 21/11/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We are sorry for the missing items and we would like to extend our sincerest apologies. Our customer service has taken your request into account and is doing what is necessary to provide you with a solution. We thank you in advance for your patience and understanding. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
3 /5
★★★☆☆

Product received defective and Wesco discharges by saying that the product does not come from them

User icon
Oceane S.
purchased on 03/11/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. Your feedback has allowed us to realize that there has been a change of reference with our supplier. We will therefore update the product sheet on our website. In parallel, our customer service has received your complaint and will do what is necessary to resend the product to you. We thank you in advance for your understanding and hope that you will give us a second chance to make a better impression by coming back to see us soon. Have a nice day.
2 /5
★★☆☆☆

I received my package but there was also something I never requested, it made an additional package, a lot of pollution and congestion for everyone! This kind of thing should never happen!

User icon
Aurélie T.
purchased on 25/11/2025
Translated review
2 /5
★★☆☆☆

Damaged arrival barrier and still no response from customer service

User icon
Crèche Les P'tits Loups -.
purchased on 06/11/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for the quality issue encountered with the barrier and we would like to extend our sincerest apologies. We invite you to submit a complaint to [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged part). We thank you in advance for these details. We hope you will give us a second chance to provide you with an experience that meets your expectations. Have a nice day.
3 /5
★★★☆☆

Modeling clay box arrived broken. No protection to avoid shocks. Therefore, I will not give this gift for Christmas. Disappointed

User icon
Marie-claire B.
purchased on 23/11/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for the damaged product and we sincerely apologize. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number, the reference, and attaching a photo of the damaged product). We regret this situation and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a good day.
2 /5
★★☆☆☆

The arrived material was broken.

User icon
Mairie De Ballainvilliers -.
purchased on 03/10/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the damaged material during transport. Our customer service has received your complaint. We invite you to send them the last missing elements so that your file can be processed as soon as possible (photos of the damaged products). We thank you in advance and hope that you will give us a second chance to make a better impression during your next experience on our site. Have a nice day.
2 /5
★★☆☆☆

Articles that do not stand the test of time

User icon
Csc Maison Pour Tous -.
purchased on 29/08/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry to learn that our products did not meet your expectations. Quality and durability are at the heart of our commitments, and we wish to understand the situation better in order to assist you. Our customer service is available at 05 49 800 166 to discuss the issues encountered and find the most suitable solution. Have a nice day.
2 /5
★★☆☆☆

For a first order, I received a rug instead of 2 mattresses... Very dissatisfied, I am now waiting for a commercial gesture for the loss of time and the disruption caused.

User icon
Charlotte M.
purchased on 01/11/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry for the error that occurred during the preparation of your order and we apologize again. Our customer service has proceeded to resend the correct products and we hope they will bring you complete satisfaction. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.