9/10
★★★★★
based on 13790 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

Four packages have just been delivered (scooters). Although the packages are in good condition, they are leaking small metal pieces. We hope nothing is missing!

User icon
Ecole Maternelle Publique E.
purchased on 13/10/2025
Translated review
2 /5
★★☆☆☆

Hello, We had some issues with the carrier, it could be resolved but after several weeks of waiting.

User icon
Sandrine B.
purchased on 29/08/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sorry for the difficulties encountered and we would like to extend our sincerest apologies. We thank you for your patience and hope to have the opportunity to offer you a better experience during your next visit. Have a nice day.
2 /5
★★☆☆☆

Hello Happy with my purchase but not with the delivery The driver did not respect the instructions given and as a result the mattress is damaged

User icon
Ludivine L.
purchased on 15/10/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are sincerely sorry that the delivery went this way and we apologize. Your feedback has been forwarded to our logistics department so that a reminder can be made to the concerned carrier. Our customer service is at your disposal if you wish to make a complaint about your damaged item. You can contact them at [email protected] specifying your order number, the relevant reference, and attaching a photo of the damaged product. We hope, despite this disappointing experience, to have the pleasure of welcoming you back to our site. Have a nice day.
3 /5
★★★☆☆

Fast delivery and products in good condition even if one product does not match the image on the site

User icon
Usep -.
purchased on 04/09/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sorry for this difference between our site and the product received. There has indeed been a change on the supplier side. We are doing what is necessary to ensure that the visual of our product sheet is in line with reality and that there are no surprises for future buyers. We thank you in advance for your understanding and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
2 /5
★★☆☆☆

I did not receive my package

User icon
Tatiana U.
purchased on 25/09/2025
Translated review
Answer from Wesco
Hello, and thank you for taking the time to leave a review. We are sorry for the delivery delay you experienced and we sincerely apologize. According to the carrier's tracking, your package was indeed delivered on 17/10. We hope that the products received bring you complete satisfaction despite this setback. We hope to see you soon on wesco.fr and have the opportunity to offer you a fully satisfying experience during your next order. Have a nice day.
3 /5
★★★☆☆

Packaging too bulky. My order was moving around inside fortunately without damage.

User icon
Patrice P.
purchased on 04/10/2025
Translated review
Answer from Wesco
Hello, and thank you for taking the time to leave a review. We understand your comment regarding the size of the shipping box and share your concern. At Wesco, we are implementing various actions to reduce our waste, particularly related to packaging. In the case of the book you ordered, its dimensions, however, forced us to use a larger box to ensure its protection during transport. We have forwarded your comment to our CSR department responsible for the continuous improvement of our environmental practices. We thank you for your commitment and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
3 /5
★★★☆☆

Order ok! Too bad about the packaging waste (big box for 1 puzzle) quality of the tunnel to see over time but seems very thin

User icon
- S.
purchased on 17/07/2025
Translated review
2 /5
★★☆☆☆

The delivery was thrown next to the trash cans and got lost in a service and a stick package is missing and I have not received a delivery receipt

User icon
Ugecam Le Cerrsy -.
purchased on 15/09/2025
Translated review
Answer from Wesco
Hello, and thank you for taking the time to share your experience. We are sincerely sorry that the delivery went this way and we offer our sincerest apologies. In order for us to quickly resolve the issue of the missing package, we invite you to write to [email protected] (specifying your order number and the undelivered references). We thank you in advance for this information and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
3 /5
★★★☆☆

A contact with a sales representative for advice would be welcome! The site is easy until the order is validated with an administrative mandate. There I get stuck and I go through email to customer service; I am disappointed by the quality of the sofas, seats, rugs... which are less robust than a few years ago! Have a nice end of the day

User icon
Les Moussaillons -.
purchased on 08/09/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We regret that you encountered difficulties in finalizing your order on our site. Our customer service is at your disposal at 05 49 800 166 to assist you in navigation or placing an order, do not hesitate to contact us with any questions. Payment by administrative mandate is indeed reserved for administrations, but it is possible to select the option 'I am not the billed party' and pay for the order using a commitment voucher. Regarding your feelings about the quality of our products, we assure you that we remain fully attentive to their robustness, safety, and durability. If you notice a defect on an item, our customer service can be reached at [email protected] and will handle your request. We sincerely thank you for your loyalty and the trust placed in Wesco over the years. We look forward to seeing you again soon on wesco.fr. Have a nice day.
2 /5
★★☆☆☆

Hello, Would it be possible to inform us in advance when an item listed on a quote is out of stock so that we can possibly replace it or suggest a replacement? Because the order is then incomplete and afterwards, it is not possible to reorder only with the amount of the missing item(s).

User icon
Communauté De Communes Du Val De Sully -.
purchased on 22/09/2025
Translated review
3 /5
★★★☆☆

2 items ordered 1 only arrived

User icon
Deborah D.
purchased on 24/09/2025
Translated review
Answer from Wesco
Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service has already initiated the reshipment of the missing package. We thank you for your understanding and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
2 /5
★★☆☆☆

Last purchase on Wesco was inconclusive. None of the 10 thermometers for the students indicate the same temperature, although they were placed under the same conditions. It is complicated to conduct experiments and a scientific approach with this type of material.

User icon
Association Icare -.
purchased on 23/09/2025
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are sorry for the quality defects mentioned and would like to extend our sincerest apologies. Our customer service has taken charge of your complaint and has indicated the procedure to follow to return the defective products. Furthermore, we are informing our quality service to verify this reference. We hope to have the opportunity to provide you with a better experience on your next order on our site. Have a nice day.
2 /5
★★☆☆☆

Upon delivery, one item was missing from the two ordered.

User icon
Estelle D.
purchased on 24/09/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to alert us by leaving a review. We sincerely apologize for the incomplete delivery of your order. Our customer service has proceeded with the reshipment of the missing package. We thank you in advance for your patience and hope to have the opportunity to provide you with a fully satisfactory experience on your next order. Have a nice day.
3 /5
★★★☆☆

I received only four packages out of 5....

User icon
Fabiola J.
purchased on 22/09/2025
Translated review
Answer from Wesco
Hello, and thank you for bringing the situation to our attention. We sincerely apologize for the partial delivery of your order. Our customer service is in contact with the carrier to locate the missing package. We are sorry for this inconvenience that is beyond our control and are doing everything necessary to resolve the situation as quickly as possible. If you have any questions, we are here to assist you at 05 49 800 166. Have a nice day.
3 /5
★★★☆☆

The colors ordered were not the ones delivered. Problem with hole drilling for a piece of furniture

User icon
Ctre D'ailhaud Castelet -.
purchased on 09/09/2025
Translated review
Answer from Wesco
Hello and thank you for sharing your feedback with us. We are sorry for the issues encountered and extend our sincerest apologies. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the products received). At the same time, we have forwarded your feedback on the drilling to our quality service so that a stock check can be carried out to ensure that this is indeed an isolated case. We thank you in advance for your information and hope to have the opportunity to offer you a better experience on your next order. Have a nice day.
2 /5
★★☆☆☆

Package thrown in the yard under the rain at a wrong address without ringing or contacting me beforehand. Damaged package recovered thanks to the kindness of the neighbors, unjustified GLS service fee. Would gladly accept a commercial gesture. Pornon MLaure for KidiJeux.

User icon
Marie-laure P.
purchased on 16/09/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We understand your dissatisfaction and would like to extend our sincerest apologies as the delivery service did not meet our commitments. Our customer service will get back in touch with you to offer a commercial gesture. We thank you in advance for your availability and hope to have the opportunity to provide you with a better experience on your next order. Have a nice day.
3 /5
★★★☆☆

Shipping delay too long!

User icon
Grégoire D.
purchased on 06/09/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. After checking, the delivery of your order was indeed made within the announced timeframe, visible in your order confirmation. We hope that despite this impression of a long delay, the product brings you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
3 /5
★★★☆☆

Package thrown from the truck without caution.

User icon
Les Camazous -.
purchased on 05/09/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize as the delivery service did not meet our quality commitments. We have forwarded your feedback to our logistics department so that necessary actions can be taken with the concerned carrier. We hope that the received products meet your satisfaction and that we will have the pleasure of welcoming you back to our site soon. Have a nice day.
2 /5
★★☆☆☆

I received my items as agreed. But the seat of a chair was damaged. Too bad...

User icon
J'peux Pas J'ai Crèche -.
purchased on 10/09/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the quality issue with one of the chairs and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product). We thank you in advance for this information and hope to provide you with a flawless experience on your next order. Have a nice day.
3 /5
★★★☆☆

Damaged furniture, an incomplete set of wheels

User icon
Mairie Ploemeur -.
purchased on 28/08/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. We sincerely apologize for the inconveniences encountered. To provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant references, and attaching photos of the damaged products). We thank you in advance for your cooperation and hope to have the opportunity to offer you a fully satisfactory experience during your next visit to our site. Have a nice day.
3 /5
★★★☆☆

The product seems very fragile as the elements come apart during handling, and also, upon receiving my order, one of the weighted feet is missing.

User icon
Sandrine M.
purchased on 01/09/2025
Translated review
Answer from Wesco
Hello and thank you for sharing the situation with us. We sincerely apologize for the quality of the product that did not meet our commitments. To provide you with a solution, we invite you to write to us at [email protected] (reminding us of your order number, the relevant reference, and attaching a photo of the non-compliant product). We thank you in advance for these details and hope to regain your trust during your next order on our site. Have a nice day.
3 /5
★★★☆☆

Products conform but slow delivery.

User icon
Stéphanie M.
purchased on 03/09/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. After checking, your package was indeed delivered within the announced deadlines at the time of your order confirmation. We hope that despite this wait, your items bring you satisfaction and that we will have the opportunity to offer you a more satisfying experience on your next order on our site. Have a nice day.
3 /5
★★★☆☆

Delivery deadlines not respected. Explanation notice for the very poorly made straps. Product arrived packed just in a large plastic bag, not even in a cardboard box.

User icon
Cabinet D'orthophonie -.
purchased on 21/08/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the failure to meet the delivery deadline and fully understand your dissatisfaction. Your feedback regarding the assembly of the straps has been forwarded to our design team. We hope that the deck chair will still bring you satisfaction in use and we look forward to seeing you again on your next order. Have a nice day.
3 /5
★★★☆☆

The lichen color is really very pretty. The transport time was longer and the carpet is folded and not rolled, so it shows some marks.

User icon
Alycia N.
purchased on 26/08/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
2 /5
★★☆☆☆

If I had known that sending the article would take 10 days, I would have ordered elsewhere.

User icon
Pauline J.
purchased on 31/08/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. After checking, your package was indeed delivered within the time frame announced during your order confirmation. We hope that, despite this wait, your items bring you satisfaction and that we will have the opportunity to offer you a more satisfying experience on your next order on our site. Have a nice day.
2 /5
★★☆☆☆

Damaged light bar received on the side ...given the price this is not acceptable.

User icon
Terre Des Fleurs -.
purchased on 26/08/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that your product arrived damaged and we sincerely apologize. Despite the care taken in preparing our orders, it can happen that unforeseen events occur during transport. In order to provide you with a solution, we invite you to write to us at [email protected] (specifying your order number and attaching a photo of the damaged product). While waiting for your response, we wish you a very good day.
3 /5
★★★☆☆

Order placed in June for August 29. Part of the order arrived a few days late and the other part of the order has not yet arrived.

User icon
Ecole Primaire -.
purchased on 02/07/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the partial delivery of your order. Our customer service is following up on your case and is doing everything necessary to ensure that the missing items reach you very soon. We sincerely regret this situation and hope to provide you with a fully satisfactory experience on your next order on our site. Have a nice day.
3 /5
★★★☆☆

Good product but delivered late with zero communication

User icon
Fanny G.
purchased on 21/08/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
3 /5
★★★☆☆

Very good quality product and as described. However, 3 stars because of a delay on the announced delivery date at the time of purchase, damaged package and apparently transported without care, but fortunately the contents were intact, and finally missing one bolt out of the 8 expected to assemble this table.

User icon
Gerard M.
purchased on 21/08/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that your package suffered the hazards of transport and we would like to apologize for the delivery delay. For the missing part, we invite you to contact us at [email protected] (specifying the order number, the relevant reference, and the missing part) so that we can remedy this problem. We thank you for your loyalty and patience. We look forward to seeing you again soon on our site. Have a nice day.
2 /5
★★☆☆☆

Delivery times far too long for items in stock

User icon
Delphine C.
purchased on 24/08/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. After checking in our systems, the delivery of your order was indeed made within the announced timeframe, and even one day early. We hope that despite this impression of a long delay, the products bring you complete satisfaction and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
3 /5
★★★☆☆

Order received after the school return when it was placed at the beginning of June...

User icon
Ecole Pablo Picasso -.
purchased on 05/06/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry that the delivery time was not respected and we offer our sincerest apologies. We understand your frustration, especially since the return is an important period for a school. After verification, we found that there was a delay in preparing your order, followed by temporary storage (during the school's closure for holidays) and finally a longer than expected delivery time. We hope you will give us the opportunity to fully satisfy you on your next order on our site. Have a nice day.
2 /5
★★☆☆☆

Lack of information on delivery dates. Difficulties in reaching customer service or after-sales by phone, my online help request took days to get a response. I wanted to cancel an order, which I could not (which I can understand) but I received the same email more than 10 times telling me that I cannot cancel my order. I find that a lot considering I only got a response to my email after a long wait. I could not cancel my order because it was 'ready' (not for lack of calling several times before to try to cancel it) but two days later I receive an email telling me that my order would be delayed because some items were missing... while I thought it was ready. So a service to improve.

User icon
Nos Petits Mignons -.
purchased on 18/08/2025
Translated review
Answer from Wesco
Hello and thank you for sharing your feedback with us. We regret the difficulties encountered in reaching us and would like to extend our sincerest apologies. Indeed, once the order preparation has begun, cancellation is no longer possible. It can also happen that a supply delay on one of the references occurs at the time of preparing the package, hence these contradictory messages. We understand that these automatic emails may have caused confusion and inform you that this process will be improved in the future. We hope you will give us the opportunity to provide you with a better experience on your next order on our site. Have a nice day.
3 /5
★★★☆☆

Nothing to complain about regarding the products, however the announced delivery time was not respected.

User icon
Eva C.
purchased on 16/08/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
3 /5
★★★☆☆

Large order for the opening of a micro-crèche, missing items, very difficult customer service to reach.

User icon
Micro-crèche Les Petits Bouchons De Waben -.
purchased on 29/06/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We know how important the opening of a micro-crèche is and we are particularly sorry for the missing items as well as the difficulties encountered in reaching us. To resolve the situation, could you please write to us at [email protected] specifying your order number and the concerned products? Our customer service team will handle your request as soon as possible. With our renewed apologies, we hope to regain your trust with your next order. Have a nice day.
3 /5
★★★☆☆

I did not receive the order as expected

User icon
Nassira T.
purchased on 21/08/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that you did not receive your order within the expected timeframe and understand your disappointment. After checking, it seems that the address provided for delivery was incomplete, which delayed the shipment. Our customer service has taken charge of your case and is organizing a new shipment as soon as possible. We thank you in advance for your patience and wish you a very good day.
3 /5
★★★☆☆

I anticipated my order to receive it on a specific date, but ultimately the date was not respected, which is a shame.

User icon
NiamÉ D.
purchased on 23/06/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that the delivery did not meet your expectations and we apologize. After verification, your order was indeed validated in a single shipment, which means it is shipped only when all items are available. In your case, one of the references was being restocked, which delayed the shipment. You should have normally received an information email regarding this. We understand your disappointment nonetheless and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
3 /5
★★★☆☆

Order delivered one month later than expected

User icon
M.a.m L.
purchased on 26/06/2025
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the delivery delay, which was due to a longer than expected supply delay on one of the references. We understand your disappointment and regret this situation. Nevertheless, we hope that you will trust us again and we look forward to seeing you soon on our site. Have a nice day.
2 /5
★★☆☆☆

Missing screw in each lot of baby seat purchased, and wooden base split... impossible to reach customer service by phone, nor to get a response by email.. at the price charged, we expected better in terms of the precision of the necessary elements and customer service.

User icon
Mylène R.
purchased on 25/07/2025
Translated review
Answer from Wesco
Hello and thank you for your feedback on your purchase experience on wesco.fr. I apologize for this incomplete order as well as the damaged product. To date, our customer service has not received any complaint from you. Therefore, I invite you to contact them by email at [email protected] with photos corresponding to your complaint. A response will be made to you as soon as possible. Thank you in advance for your cooperation, have a nice day.
2 /5
★★☆☆☆

Second purchase on wesco. Very satisfied with the first. For the second, the carpet arrived "damaged" from the creases that have not quite returned. I did not have this issue with the previous model. I sent photos and a complaint from the site. But I have not received a response... Disappointed

User icon
Vanessa L.
purchased on 22/07/2025
Translated review
Answer from Wesco
Hello and thank you for sharing your experience on wesco.fr. We are sorry to read that this second purchase has resulted in disappointment. Our customer service has contacted you because it has not received the photos associated with your complaint. Once the photos are received, a response will be provided to you as soon as possible. We still hope to see you for a future purchase on our site. Have a nice day.
2 /5
★★☆☆☆

At the price of the item, I did not expect such a horrible smell!!! Had to put the mattress outside because it stinks and it gives me a headache!

User icon
Andrea B.
purchased on 26/07/2025
Translated review
Answer from Wesco
Hello and thank you for sharing your feedback regarding this product. In a logic of continuous improvement and full satisfaction of our customers, we take into account all customer feedback. Our products are intended for young children, which is why we are uncompromising on safety and the quality of the materials used. In this case, we remind you that the Cocon Mattress Contour complies with the NFS 54 045 standard and is phthalate-free. It is an emblematic WESCO product particularly appreciated by early childhood professionals for several years. We hope that in light of these elements you will continue to visit us at http://www.wesco.fr. Have a nice day.