/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Zero communication, I still don't know where my order is!!!
Acheteur Vérifié
purchased on 06/09/2019
Translated review
Answer from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it's listening or advice. Please note that as soon as you place an order with Wesco, you have a tracking link for your package processing that appears in the details of your order and on the confirmation email. This allows you to track your order from its preparation in our warehouses to delivery at your home. Wishing you a good reception.
1
/5
★☆☆☆☆
The packaging of the order was poorly done, the postal service's colisimo reported a package incident and refused to take charge of the package. I have had no feedback from Wesco regarding this issue. I tried to contact customer service by email, and to this day, several weeks after my order which has indeed been debited, I still have no news! A nightmare.
Acheteur Vérifié
purchased on 03/09/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to see such a situation. We cannot explain the carrier's blockage at this time. To limit your wait, we have resent the package and hope you will receive it as soon as possible. We thank you for this feedback as it allows us to improve our service.
1
/5
★☆☆☆☆
Delivery times not respected, carpet torn upon receipt and handling of complaints too long!
Acheteur Vérifié
purchased on 14/08/2019
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Answer from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough transport and do not arrive at your place intact. We urge you to send us a photo of your package at [email protected] so that we can proceed with a possible replacement.
1
/5
★☆☆☆☆
Regarding the ordered product, nothing to say but I am very disappointed regarding the delivery because for an order placed on a Thursday having paid €14.90 for express delivery in 24h, the package only arrived on Monday! And when we ask for explanations and a refund of the delivery costs from customer service, there is no one and no response! Really not serious! Therefore, this is the first and last time I will use this site because there are much cheaper and much more serious options elsewhere.
Acheteur Vérifié
purchased on 05/09/2019
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Answer from Wesco
Hello and thank you for your feedback. In order to focus all our resources on the quality of our selection, our express delivery service does not deliver on Saturdays. Thus, your order did indeed leave our premises within a few hours but could not be delivered over the weekend. We apologize for causing you this disappointment and hope that our commercial gesture will make you not hold it against us too much.
1
/5
★☆☆☆☆
Product received with a lot of delay, 1 and a half months after the order without any communication about it. When I contacted customer service for news: quick response and zero excuses.
Acheteur Vérifié
purchased on 30/07/2019
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Answer from Wesco
Hello and thank you for your feedback. We have been victims of our success and we apologize for this delay. We hope that the commercial gesture as well as our apologies will win your forgiveness and we hope to see you again under better circumstances on wesco.fr.
1
/5
★☆☆☆☆
Since I became a customer at Wesco, this is the first time I am very disappointed with my order. Not because of the product or quality but because of the lack of communication. Indeed, an order placed on 27/07 received on 10 September....... that's a long time especially when it's for my professional activity. A commercial gesture on a future order would have been appreciated.
Acheteur Vérifié
purchased on 26/07/2019
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Answer from Wesco
Hello and thank you for your feedback. We have been victims of our success and we apologize for this unreasonable delay. We hope that the commercial gesture and our apologies will earn your forgiveness and we hope to see you again under better circumstances on wesco.fr.
1
/5
★☆☆☆☆
Delivery deadlines not met and customer service unreachable. The item failed me for my child's return to school and no commercial gesture was proposed to apologize for the inconvenience. I will not place any more orders with this company.
Acheteur Vérifié
purchased on 13/08/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry for the inconvenience we caused you. We hope that the commercial gesture and our apologies will earn your forgiveness and we hope to see you again under better circumstances on wesco.fr.
1
/5
★☆☆☆☆
I ordered on 02 09 19 and received it on 12 09 19. I find that a bit long.
Acheteur Vérifié
purchased on 02/09/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen issues that we would gladly do without. Your package was stuck for 5 days on a La Poste platform. We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
1
/5
★☆☆☆☆
Very disappointed with the delivery! We are asked to choose a day and a time (a time slot) which I find great, so I block a morning on purpose and in the end, nothing! No visit, no news... I call several times but all the advisors are busy so I send an email and I receive a call 3 hours later while I have left home.. And then I am offered a delivery not before the next day and I am told that one package out of the 2 is missing... Anyway... Disappointed
Acheteur Vérifié
purchased on 27/08/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen events that we would gladly do without. We apologize for this setback and thank you again for this feedback which allows us to relay the information and thus improve our service.
1
/5
★☆☆☆☆
Had to contact customer service because the order was not received, it had never been sent. Package poorly packed and damaged upon receipt. For the price a bit disappointing
Acheteur Vérifié
purchased on 20/08/2019
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Answer from Wesco
Hello and thank you for your feedback. We are committed to offering you high-quality items. If by accident your order does not arrive in optimum condition, we invite you to contact our customer service by email at [email protected] so that we can improve the situation as quickly as possible.
1
/5
★☆☆☆☆
Delivery too late, very disappointed
Acheteur Vérifié
purchased on 09/08/2019
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Answer from Wesco
Hello and thank you for your feedback. We are absolutely sorry that the delay does not suit you. Unfortunately, your order was sent just before August 15th and deliveries are often disrupted by this holiday. We hope your items bring you satisfaction.
1
/5
★☆☆☆☆
I paid shipping fees almost equivalent to the price of my purchase only to not receive my package on time
Acheteur Vérifié
purchased on 26/08/2019
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Answer from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. You received your package two days after placing your order. The delivery was made according to your requests and without any issues on the desired date and location. We understand your eagerness to receive our products and thank you for it.
1
/5
★☆☆☆☆
I never received my package
Acheteur Vérifié
purchased on 24/05/2019
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Answer from Wesco
Hello and thank you for your feedback. Without a response from you, we proceeded with a refund. We apologize for this mystery that remains to be solved.
1
/5
★☆☆☆☆
I did not receive the missing baby bouncer despite my complaint
Acheteur Vérifié
purchased on 25/06/2019
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1
/5
★☆☆☆☆
Delivery times not respected (and too bad for us if we end up without a gift on our child's birthday) useless customer service, showing a great lack of professionalism towards customers (at least pretend to care when on the phone please!) No response justifying such a delay in delivery has been provided to me, which says a lot about the internal order management... apologies would have been welcome! You promise to keep us informed and prioritize our order... then silence! This purchase left a very bitter taste, I will obviously never return, and I will share my experience with a large community. Please reread your beautiful commitments before taking customers for fools.
Acheteur Vérifié
purchased on 05/07/2019
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Answer from Wesco
Hello and thank you for your feedback. We are a French SME listening to our customers and are sorry to see your dissatisfaction. You received your package within the announced deadlines during your order and although it seems a bit long to you, we refuse to impose a too frantic pace on our employees, who are already giving 100% to meet your expectations and prepare your packages with care.
1
/5
★☆☆☆☆
I am very disappointed, I received the bunk bed that I ordered already broken. And I don't even know the refund or exchange procedures. In short, very disappointed...
Acheteur Vérifié
purchased on 15/07/2019
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Answer from Wesco
Hello and thank you for your feedback. We take great care in the manufacturing and packaging of our creations. We are sorry that you received the damaged bunk bed. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
1
/5
★☆☆☆☆
Order never delivered by the carrier and Wesco completely shifts the blame onto them. A complaint was made to the company responsible for the delivery but so far no news. The least they could do is issue a refund!
Acheteur Vérifié
purchased on 03/06/2019
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Answer from Wesco
Hello and thank you for your feedback. We place great importance on customer service and look forward to your response to our email from last month. Your response will allow you to contest the delivery and we can resolve your request.
1
/5
★☆☆☆☆
One month delay
Acheteur Vérifié
purchased on 01/04/2019
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1
/5
★☆☆☆☆
Order waited 2 months, no updates on delivery information.
No phone appointment in advance, mediocre product packaging, unpleasant carrier.... In short, product more expensive compared to the market for a service at this level, I will not order anything again.
Acheteur Vérifié
purchased on 13/03/2019
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Answer from Wesco
Hello and thank you for your feedback. We are truly sorry for your disappointment. Unfortunately, this furniture was literally a victim of its success and you experienced this stock outage. We place great importance on our customers' satisfaction and for that, we apologize. However, we hope you will trust us again.
1
/5
★☆☆☆☆
The delivery from this site is a nightmare... order canceled by Wesco without reason or notifying me, then delivery scheduled by the delivery person on a different day than the chosen day. In short, I took 2 days off to never receive my item... I ended up canceling my order! I am also very disappointed with the customer service which is not attentive at all. Too bad because the products seem to be of very good quality
Acheteur Vérifié
purchased on 17/05/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that your experience did not meet our mutual expectations. Your package was sent to you 3 days after your order. The attention we pay to sending you excellent quality products unfortunately does not allow us to serve you faster. We hope that your item brings you satisfaction.
1
/5
★☆☆☆☆
Great site! If you want a quality product, I recommend this site
Acheteur Vérifié
purchased on 14/05/2019
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Answer from Wesco
Thank you for your kind feedback.
You gave us a rating of 1/5 which is the lowest score and does not match your comment.
To achieve better cohesion, could you please re-evaluate your score?
Thank you and see you soon on wesco.fr
You gave us a rating of 1/5 which is the lowest score and does not match your comment.
To achieve better cohesion, could you please re-evaluate your score?
Thank you and see you soon on wesco.fr
1
/5
★☆☆☆☆
On May 16. Package left in the hall of my building, I was not notified. A part of the order was missing
Acheteur Vérifié
purchased on 11/05/2019
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Answer from Wesco
Hello and thank you for your feedback. We hope you appreciate your entire order. Your comment particularly caught our attention and will allow us to improve our service. Thank you for helping us become more efficient.
1
/5
★☆☆☆☆
Disappointed !!!! supposedly scheduled delivery option ???? my package arrived 3 days earlier than I requested (I was on vacation) and especially it was delivered to a neighbor I do not know! BRAVO !!!!!!!!
Acheteur Vérifié
purchased on 25/04/2019
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for this inconvenience and hope you will not hold it against us too much.
1
/5
★☆☆☆☆
GLS announced that my package was delivered on May 2, it is now May 13 and I still have nothing... It's for the nursery, Mother's Day, and it's delaying many activities.
Acheteur Vérifié
purchased on 25/04/2019
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Answer from Wesco
Hello and thank you for your response. Your package was indeed delivered on the indicated date. Without a response from you, we cannot clarify the situation. We hope you are satisfied with your products and that you have made beautiful gifts for the parents' celebration.
1
/5
★☆☆☆☆
I ordered and paid for two identical items on the same day and I only received 1 in a huge box, I am totally disappointed
Acheteur Vérifié
purchased on 02/05/2019
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Answer from Wesco
Hello and thank you for your feedback. Unfortunately, we only received one order from you. I invite you to contact us directly by email at [email protected]. Our teams will do everything possible to resolve this issue. Regarding the size of the packages, we are trying to calibrate them as best as possible to ensure safe transport while minimizing their sizes. Thus, you received the items in a mini postal box. We are improving every day and hope you will trust us again in this process.
1
/5
★☆☆☆☆
I received an item that does not match the photo! I ordered a mug for a little boy and received one for a little girl. I wrote to customer service this weekend and still no response. I will not order from them again.
Acheteur Vérifié
purchased on 29/04/2019
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Answer from Wesco
Hello and thank you for your feedback. We try as much as possible to meet our customers' expectations and the quality of the products we offer is essential to us. We completely understand your disappointment and will do what is necessary to remedy the situation. The color of this product is random and we will change the product listing so that there is no more possible confusion. However, we are convinced that toys and materials for children should not be gendered. We work every day to promote children's right to play freely and express their tastes without worrying about the labels that we, adults, may assign to the color or pattern of the material. We hope you will not hold this against us.
1
/5
★☆☆☆☆
3 bibs showing defects out of 7. Customer service was firm when I called
Acheteur Vérifié
purchased on 24/04/2019
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Answer from Wesco
Hello and thank you for your feedback. Unfortunately, we were unable to respond to you on May 1st due to Labor Day. Regarding the defective bibs, please know that we are committed to offering you products of impeccable quality. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
1
/5
★☆☆☆☆
Very disappointed. no dimensions indicated, I ended up with something that will not be useful to me
Acheteur Vérifié
purchased on 08/04/2019
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Answer from Wesco
Thank you for this feedback. On each product page of our site, the product description includes all the technical information to know: colors, materials, and dimensions.
1
/5
★☆☆☆☆
The product ordered does not meet my expectations at all. The duvet cover turns at the same time as the child during sleep. No means of attachment to the mattress. Upon checking, the description on the site is not clear and can mislead the consumer. Second unpleasant surprise, the return is at the buyer's expense. When you see the dimensions of the package sent for just a duvet and a pillow, it is very discouraging regarding the use of the after-sales service. As a daycare director (I ordered privately), I will not fail to communicate this fact to my professional network.
Acheteur Vérifié
purchased on 07/04/2019
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Answer from Wesco
Hello and thank you for your comment. This sleeping bag is indeed designed to be used on all types of beds. As you mentioned, there is no means of attachment to the mattress for this classic model. Only the
1
/5
★☆☆☆☆
Very disappointed with certain items, particularly regarding safety (a toy that breaks in a child's mouth!!)
Acheteur Vérifié
purchased on 01/04/2019
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Answer from Wesco
Hello and thank you for your feedback. All the material we sell is screened by our integrated quality laboratory as well as external quality laboratories. When an item is defective, we invite you to contact our after-sales service as soon as possible by email at [email protected] to resolve the issue as soon as possible. The safety of children is our priority. Thank you.