/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I received my item damaged due to transport, I made a complaint on the wesco site.
Acheteur Vérifié
purchased on 28/11/2022
Translated review
Answer from Wesco
Hello, thank you for alerting us in this way. Our after-sales service has received your complaint, and the file is currently being processed. We apologize for the inconvenience caused and will forward your return to our logistics service, so that this situation does not happen again in the future. We will get back to you to provide a solution that we hope will fully satisfy you. We look forward to seeing you again soon on wesco.fr, have a good day.
3
/5
★★★☆☆
Package left in front of the door. It is the entrance hall of the building, anyone could have taken it.
Acheteur Vérifié
purchased on 01/12/2022
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Answer from Wesco
Hello, thank you for your feedback. We understand your disappointment and are sorry for the inconvenience caused. Concerned about the quality of our services, this situation displeases us just as much. We take note of your legitimate dissatisfaction so that this type of inconvenience does not happen again. We still hope that your order will fully satisfy you and that we will soon see you again on wesco.fr, have a good day.
3
/5
★★★☆☆
Some difficulties placing my order on the site
Acheteur Vérifié
purchased on 28/11/2022
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3
/5
★★★☆☆
Order matches the photo but no packaging for the doll, for a gift it's very average.
Acheteur Vérifié
purchased on 30/11/2022
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3
/5
★★★☆☆
Well-made site with lots of very interesting products despite still very high prices. Perfect delivery on time and very nice delivery person. Mixed review on the ordered product: the bed is good overall: suitable for the development of children's autonomy, bio-sourced materials, nice shape and color, practical size as there is no need to change the mattress compared to a crib... But for 200€, I would have liked a bit more quality: after 10 days of use, it is deformed because the edges do not hold up against the baby getting in and out of bed several times a day. I'm also afraid that the seams will come loose quickly. Too bad because it's Wesco material that is used in my children's nursery, it seemed solid to me; that's why I ordered from their site. I thought I was paying for quality that would serve both children (they are 1 year apart)... Today, I'm not sure that the bed will be usable for the youngest... We'll see in the long term...
Acheteur Vérifié
purchased on 13/11/2022
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2
/5
★★☆☆☆
The dimensions are larger than stated in the description, 127 cm instead of 120 cm, so it does not fit the mattress. The fabric seems very thin, I hope it will last over time.
Acheteur Vérifié
purchased on 01/12/2022
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Answer from Wesco
Hello, thank you for taking the time to share your feedback with us. We are sorry to hear about your disappointment regarding the use of this 2-in-1 duvet/fitted sheet. Since its introduction to the collection, we have received very few negative feedbacks and none concerned the dimensions of the product. Following your feedback, we have verified the product dimensions to ensure that the description is accurate. The dimensions after washing of this 2-in-1 duvet/fitted sheet are indeed 120 x 60 cm to be used with our 120 x 60 cm mattress. If you wish to return it, our after-sales service is available by email at [email protected]. Hoping to see you again on our site despite everything, have a good day.
3
/5
★★★☆☆
Why charge for a colissimo if we are picking up our package at a relay point? A relay point that can be the post office anyway! Might as well have it delivered by the post office in that case, we use less gas!
Acheteur Vérifié
purchased on 21/11/2022
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3
/5
★★★☆☆
Every time I clicked on a product when I wanted to return to the list of other products it took me back to the beginning and it's annoying
Acheteur Vérifié
purchased on 17/11/2022
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3
/5
★★★☆☆
Disappointed with the plate received. It's simply plastic while I expected melamine or something resembling porcelain
Acheteur Vérifié
purchased on 23/11/2022
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3
/5
★★★☆☆
The order tracking showed my order as nonexistent, so no information on the delivery. Product delivered to a pickup point for over a week without info (my order almost went back...) while the delivery was normally scheduled to home. Info obtained after contacting customer service.
Acheteur Vérifié
purchased on 18/11/2022
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3
/5
★★★☆☆
Regarding the delivery, the delay was too long. No possibility to schedule a delivery before 1 month after the order, which is very unfortunate
Acheteur Vérifié
purchased on 01/11/2022
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3
/5
★★★☆☆
Unsatisfactory delivery, package left in the rain in front of the building, in view of everyone, while the staff was present. The delivery person didn't even try to ring...
Acheteur Vérifié
purchased on 18/11/2022
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Answer from Wesco
Hello, we thank you for taking the time to share your feedback with us. We completely understand your disappointment with this delivery experience that does not meet WESCO's quality standards. Thanks to this type of feedback, we can report these issues to our logistics service, which can then take measures to ensure that this situation does not happen again. We hope that despite this bad experience, your order will fully satisfy you and encourage you to give WESCO another chance! Have a nice day.
3
/5
★★★☆☆
It is indicated that there are two pallets in the preparation slip, but there is only one. The mat is indicated as delivered, but not received.
Acheteur Vérifié
purchased on 14/11/2022
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Answer from Wesco
Hello, thank you for taking the time to share your opinion with us. We understand your disappointment at receiving only part of the order, and we apologize for the inconvenience caused. Our customer service team has taken your complaint into account, and we will send you the missing pallet quickly. Regarding the mat, we are currently taking the necessary steps to retrieve the package and send it to you. We hope that despite this bad delivery experience, our products will fully satisfy you and that we will have the chance to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Website and products of good quality. However, there is no order tracking; the package arrives unexpectedly without any prior information.
Acheteur Vérifié
purchased on 04/11/2022
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Answer from Wesco
Hello, thank you for your feedback. We are delighted to read your appreciation regarding our products and our website! However, we understand your surprise at not having tracking information after your order. After checking with our web team, a confirmation email was sent to you on 04/11. In this email, you could find a tracking link for your package, allowing you to follow its delivery by the Post. We are sorry that you did not have access to this information, which should allow our customers to organize themselves for a good delivery service. We hope that despite this experience, your order will fully satisfy you and that we will have the chance to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
The communication regarding the delay of certain items, the delivery in kit form... The delivery was not top-notch with damaged boxes, we had to help unload the material.
Acheteur Vérifié
purchased on 23/09/2022
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3
/5
★★★☆☆
In general, I am always very satisfied with everything except for this last order regarding the aquarium lamp. However, I have already ordered this item without ever having any problems.
Acheteur Vérifié
purchased on 07/11/2022
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3
/5
★★★☆☆
ARCHIbloc BRICKS C Very thin cardboard compared to the old Wesco bricks! They are labeled as multicolored while only one color is assigned per size of brick! It's not the same thing!!! So I ordered 40 large bricks and they all arrived blue!
Acheteur Vérifié
purchased on 28/08/2022
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3
/5
★★★☆☆
Returns are too complicated and the return shipping costs are quite high for the customer. This is not normal.
Acheteur Vérifié
purchased on 19/08/2022
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3
/5
★★★☆☆
Difficult to rely on the catalog, a call to your order service should not be necessary to find items/
Acheteur Vérifié
purchased on 23/08/2022
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3
/5
★★★☆☆
I made a request to customer service 5 days ago but I still have no response!
Acheteur Vérifié
purchased on 20/08/2022
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3
/5
★★★☆☆
Disappointed with the delivery time: I received my product on September 1st, it's deplorable. I don't understand how it could take more than three weeks to prepare my order and another two weeks to be delivered
Acheteur Vérifié
purchased on 08/08/2022
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3
/5
★★★☆☆
Nothing to say about customer service. Here it is more about the amount of cardboard sent and plastic used for our order of 20 hedges arriving in 20 different boxes. It would have been preferable to group the hedges with as little cardboard and plastic as possible.
Acheteur Vérifié
purchased on 09/07/2022
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3
/5
★★★☆☆
I am very happy with the products but not with their delivery... one of my items was supposed to arrive later, a one-week delay... I have been waiting for several weeks. I will think twice when the product is announced with a wait!
Acheteur Vérifié
purchased on 18/06/2022
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3
/5
★★★☆☆
I am a childminder. I order often and find it a shame not to have a discount or a loyalty card. But I really like the products offered. Fast delivery.
Acheteur Vérifié
purchased on 05/08/2022
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3
/5
★★★☆☆
With Wesco, it's always the same; I am always disappointed with the quality, especially when you see the prices!
Acheteur Vérifié
purchased on 18/07/2022
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3
/5
★★★☆☆
Order delivered faster than the announced deadline, so I wasn't home, and to this day I don't know where my package is or if there will be another delivery attempt... A bit disappointed with the delivery. However, no issues with the site and the ordering process.
Acheteur Vérifié
purchased on 14/07/2022
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2
/5
★★☆☆☆
The product satisfied me. Delivery on time. For the delivery, why wasn't I informed that the package had arrived? It was left in full sun during a heatwave. The products were boiling when I found them! I am worried about keeping them and that they remain usable in the medium term.
Acheteur Vérifié
purchased on 17/07/2022
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Answer from Wesco
Hello and thank you for sharing your experience with us through this means. We have inquired with our supplier to find out if strong exposure to heat could alter the product. In the case of exposure to high heat, if the packaging of the modeling clay has been opened, the clay will harden quickly, making it difficult to shape. If the packaging has not been opened, the clay should still be easy to work with. Exposure to the sun does not cause any other effect than the possible hardening of the dough. If you find that the clay has become difficult to shape due to this exposure to the sun, we invite you to file a complaint with our customer service at [email protected]. Our team will then be able to offer you a solution. We have reported your experience with the carrier to our logistics service, so that this situation does not happen again in the future. We hope we have answered your questions and that, despite this unfortunate experience, you will give Wesco another chance. Hoping to see you soon on our site, have a nice day.
3
/5
★★★☆☆
Regarding the site, it can be a bit confusing when you don't know the product designation. But after calling, I was very well informed about what I wanted. For the delivery, it was quick, I only regret that the carrier GLS sets a time slot from 8:00 AM to 6:00 PM, without giving a date and does not take into account the indications mentioned during my order.
Acheteur Vérifié
purchased on 07/07/2022
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3
/5
★★★☆☆
Not very explicit ...
Acheteur Vérifié
purchased on 06/07/2022
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2
/5
★★☆☆☆
Fast delivery, nothing to say.
Acheteur Vérifié
purchased on 08/07/2022
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