/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Many bugs on the site, complicated navigation
Acheteur Vérifié
purchased on 06/12/2022
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Answer from Wesco
Hello and thank you for taking the time to write to us. We are sorry that your experience on our site did not meet your expectations. Our web teams work on it every day, and we would like to know more about the aspects that disappointed you. Feedback from our customers is valuable for improving our practices and progressing because our only goal is your satisfaction! We hope you will give us a second chance to make a better impression by returning soon to http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
The site: very good Delivery: average, everything was in stock according to the site and the quote, I had specified that the delivery should arrive before 23/12, it took more than a week with the carrier to arrive in 3 parts before 23/12 and in January. Some products are really borderline or even unsatisfactory in quality for intensive use in a nursery by many children.
Acheteur Vérifié
purchased on 09/12/2022
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2
/5
★★☆☆☆
I just received my bunk beds yesterday, one defective, no protection inside the box. I hope they will resolve this and replace it as soon as possible.
Acheteur Vérifié
purchased on 25/12/2022
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Answer from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has taken note of your complaint and is doing what is necessary to send you a new canvas as soon as possible. We thank you in advance for your patience until then and we wish the children long hours of napping on this emblematic product of our brand for many years! We look forward to seeing you again soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Back to our expenses!!!
Acheteur Vérifié
purchased on 06/12/2022
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3
/5
★★★☆☆
No response to an email in which I asked for news about my order, received well after Christmas, box 'stuffed' in my mailbox and patched up by the post office.
Acheteur Vérifié
purchased on 13/11/2022
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3
/5
★★★☆☆
For the site, very good. But not for the delivery. I received the package dirty, covered in mud and it was punctured, so the modules had mud on them. Very disappointed with the delivery. I had to wash all the modules and there are still stains on them.
Acheteur Vérifié
purchased on 08/12/2022
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Answer from Wesco
Hello and thank you for your feedback. Each order is prepared with the utmost care by our teams. Therefore, we are equally disappointed when our packages are mishandled during transport. We have reported the information to our logistics department so they can get in touch with the transport provider. Meanwhile, our customer service is available at [email protected] if you wish to file a complaint regarding the stubborn stains. Our customer service will provide you with all its maintenance advice. We hope that the products will still meet your satisfaction and that we will have the opportunity to see you again soon on http://www.wesco.fr. Have a nice day.
2
/5
★★☆☆☆
I ordered a board game for Christmas; unfortunately, it is not the right 'format' of game even though it is shown that way in the images... very disappointed...
Acheteur Vérifié
purchased on 14/12/2022
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2
/5
★★☆☆☆
Hello, I requested a home delivery on a specific date which was not respected, now it has been delivered to a pickup point and I have to manage to go get it even though I am not driving.
Acheteur Vérifié
purchased on 15/12/2022
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2
/5
★★☆☆☆
The site is not clear!
Acheteur Vérifié
purchased on 28/11/2022
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Answer from Wesco
Hello, thank you for taking the time to share your feedback with us. We are sorry that your experience on our site did not meet your expectations. Our web teams work on this every day, and we would like to know more about the aspects that disappointed you, as it is thanks to our customers' feedback that we can improve. We still hope to see you again soon on http://www.wesco.fr. Have a good day.
2
/5
★★☆☆☆
Hello, one toy arrived broken, it's the tower in bio-resin. Too bad there is no gift wrapping option! The rest is okay.
Acheteur Vérifié
purchased on 12/12/2022
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3
/5
★★★☆☆
Quick and easy order, however very disappointed by the dull colors of the balloons. The photos are misleading.
Acheteur Vérifié
purchased on 05/12/2022
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3
/5
★★★☆☆
The order was marked as delivered, but I had not received it. The delivery address was not respected. The package was delivered to another site of the Community of Communes. Fortunately, I searched and got in touch with my colleagues, which allowed me to retrieve the order.
Acheteur Vérifié
purchased on 30/11/2022
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Answer from Wesco
Hello, we thank you for alerting us through this channel. We understand your disappointment regarding this bad delivery experience, and we apologize for the inconvenience caused. After conducting our internal investigation to understand where the problem originated, we have indeed reported this error to our carrier to ensure that this situation does not happen again. We hope that once you use the products from your order, you will be fully satisfied and that we will have the chance to see you again soon on http://www.wesco.fr. Have a good day.
3
/5
★★★☆☆
Used to quality products from WESCO in my work, I ordered with complete confidence but am ultimately very disappointed with my order.
Acheteur Vérifié
purchased on 01/12/2022
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2
/5
★★☆☆☆
The order arrived in an open plastic bag, the motor skills items were filled with black stains.
Acheteur Vérifié
purchased on 05/12/2022
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Answer from Wesco
Hello, we thank you for alerting us through this channel. The delivery conditions of your order are clearly not in line with WESCO's quality commitments, and this situation displeases us as much as it does you. We sincerely apologize for this bad experience. In order to offer you a solution, we invite you to send a complaint, accompanied by photos of the soiled mobility elements, to our customer service at [email protected]. We hope that our responsiveness and our concern to satisfy our customers will encourage you to give our site a second chance. Have a good day.
3
/5
★★★☆☆
The chalks were all broken on the first delivery, regarding the second it was better but the packaging was still open and some chalks were also broken
Acheteur Vérifié
purchased on 21/11/2022
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3
/5
★★★☆☆
Hello Product arrived in packaging
Acheteur Vérifié
purchased on 05/12/2022
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3
/5
★★★☆☆
I received my item damaged due to transport, I made a complaint on the wesco site.
Acheteur Vérifié
purchased on 28/11/2022
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Answer from Wesco
Hello, thank you for alerting us in this way. Our after-sales service has received your complaint, and the file is currently being processed. We apologize for the inconvenience caused and will forward your return to our logistics service, so that this situation does not happen again in the future. We will get back to you to provide a solution that we hope will fully satisfy you. We look forward to seeing you again soon on wesco.fr, have a good day.
3
/5
★★★☆☆
Package left in front of the door. It is the entrance hall of the building, anyone could have taken it.
Acheteur Vérifié
purchased on 01/12/2022
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Answer from Wesco
Hello, thank you for your feedback. We understand your disappointment and are sorry for the inconvenience caused. Concerned about the quality of our services, this situation displeases us just as much. We take note of your legitimate dissatisfaction so that this type of inconvenience does not happen again. We still hope that your order will fully satisfy you and that we will soon see you again on wesco.fr, have a good day.
3
/5
★★★☆☆
Some difficulties placing my order on the site
Acheteur Vérifié
purchased on 28/11/2022
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3
/5
★★★☆☆
Order matches the photo but no packaging for the doll, for a gift it's very average.
Acheteur Vérifié
purchased on 30/11/2022
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3
/5
★★★☆☆
Well-made site with lots of very interesting products despite still very high prices. Perfect delivery on time and very nice delivery person. Mixed review on the ordered product: the bed is good overall: suitable for the development of children's autonomy, bio-sourced materials, nice shape and color, practical size as there is no need to change the mattress compared to a crib... But for 200€, I would have liked a bit more quality: after 10 days of use, it is deformed because the edges do not hold up against the baby getting in and out of bed several times a day. I'm also afraid that the seams will come loose quickly. Too bad because it's Wesco material that is used in my children's nursery, it seemed solid to me; that's why I ordered from their site. I thought I was paying for quality that would serve both children (they are 1 year apart)... Today, I'm not sure that the bed will be usable for the youngest... We'll see in the long term...
Acheteur Vérifié
purchased on 13/11/2022
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2
/5
★★☆☆☆
The dimensions are larger than stated in the description, 127 cm instead of 120 cm, so it does not fit the mattress. The fabric seems very thin, I hope it will last over time.
Acheteur Vérifié
purchased on 01/12/2022
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Answer from Wesco
Hello, thank you for taking the time to share your feedback with us. We are sorry to hear about your disappointment regarding the use of this 2-in-1 duvet/fitted sheet. Since its introduction to the collection, we have received very few negative feedbacks and none concerned the dimensions of the product. Following your feedback, we have verified the product dimensions to ensure that the description is accurate. The dimensions after washing of this 2-in-1 duvet/fitted sheet are indeed 120 x 60 cm to be used with our 120 x 60 cm mattress. If you wish to return it, our after-sales service is available by email at [email protected]. Hoping to see you again on our site despite everything, have a good day.
3
/5
★★★☆☆
Why charge for a colissimo if we are picking up our package at a relay point? A relay point that can be the post office anyway! Might as well have it delivered by the post office in that case, we use less gas!
Acheteur Vérifié
purchased on 21/11/2022
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3
/5
★★★☆☆
Every time I clicked on a product when I wanted to return to the list of other products it took me back to the beginning and it's annoying
Acheteur Vérifié
purchased on 17/11/2022
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3
/5
★★★☆☆
Disappointed with the plate received. It's simply plastic while I expected melamine or something resembling porcelain
Acheteur Vérifié
purchased on 23/11/2022
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3
/5
★★★☆☆
The order tracking showed my order as nonexistent, so no information on the delivery. Product delivered to a pickup point for over a week without info (my order almost went back...) while the delivery was normally scheduled to home. Info obtained after contacting customer service.
Acheteur Vérifié
purchased on 18/11/2022
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3
/5
★★★☆☆
Regarding the delivery, the delay was too long. No possibility to schedule a delivery before 1 month after the order, which is very unfortunate
Acheteur Vérifié
purchased on 01/11/2022
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3
/5
★★★☆☆
Unsatisfactory delivery, package left in the rain in front of the building, in view of everyone, while the staff was present. The delivery person didn't even try to ring...
Acheteur Vérifié
purchased on 18/11/2022
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Answer from Wesco
Hello, we thank you for taking the time to share your feedback with us. We completely understand your disappointment with this delivery experience that does not meet WESCO's quality standards. Thanks to this type of feedback, we can report these issues to our logistics service, which can then take measures to ensure that this situation does not happen again. We hope that despite this bad experience, your order will fully satisfy you and encourage you to give WESCO another chance! Have a nice day.
3
/5
★★★☆☆
It is indicated that there are two pallets in the preparation slip, but there is only one. The mat is indicated as delivered, but not received.
Acheteur Vérifié
purchased on 14/11/2022
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Answer from Wesco
Hello, thank you for taking the time to share your opinion with us. We understand your disappointment at receiving only part of the order, and we apologize for the inconvenience caused. Our customer service team has taken your complaint into account, and we will send you the missing pallet quickly. Regarding the mat, we are currently taking the necessary steps to retrieve the package and send it to you. We hope that despite this bad delivery experience, our products will fully satisfy you and that we will have the chance to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Website and products of good quality. However, there is no order tracking; the package arrives unexpectedly without any prior information.
Acheteur Vérifié
purchased on 04/11/2022
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Answer from Wesco
Hello, thank you for your feedback. We are delighted to read your appreciation regarding our products and our website! However, we understand your surprise at not having tracking information after your order. After checking with our web team, a confirmation email was sent to you on 04/11. In this email, you could find a tracking link for your package, allowing you to follow its delivery by the Post. We are sorry that you did not have access to this information, which should allow our customers to organize themselves for a good delivery service. We hope that despite this experience, your order will fully satisfy you and that we will have the chance to see you again soon on our site. Have a nice day.