9/10
★★★★★
based on 13790 reviews published

Latest customer reviews

1 /5
★☆☆☆☆

Deadline not respected and above all the item received is not the item ordered !!!! I am waiting for a response to my complaint.

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Jean-luc V.
purchased on 15/08/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for the delivery delay as well as for the error in preparing your order. In order to remedy this, we invite you to write to us at [email protected] specifying your order number and attaching a photo of the received product. We thank you in advance for your feedback and hope to have the opportunity to offer you a better experience with your next order. Have a nice day.
5 /5
★★★★★

Well delivered for the back to school.

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- M.
purchased on 14/08/2025
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5 /5
★★★★★

I still haven't received my package, ordered in June! So no, I am not happy at all.

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Ecole Primaire -.
purchased on 17/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a supply chain delay on one of the ordered items. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
1 /5
★☆☆☆☆

Package delayed, I still haven't received it, it's already the back-to-school season

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Renle C.
purchased on 14/08/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
1 /5
★☆☆☆☆

I waited a long time for my order without any information from your side. If I hadn't called, I wouldn't have known that one item was unavailable and that the entire order was on hold. In the end, after receiving the available items, it took 1 month to learn that the rest of my order was canceled. In short, there is an obvious lack in customer relations.

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Arnaud C.
purchased on 14/05/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a supply delay on one of the ordered references. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
1 /5
★☆☆☆☆

I did not receive the ordered color... Too late to change, I need it right away.

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Candice M.
purchased on 18/08/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry for this preparation error and understand your disappointment, especially since you had an immediate need. If you wish to make a complaint, you can write to us at [email protected]. We hope you will give us the opportunity to provide you with a better experience on your next order. Have a good day.
5 /5
★★★★★

Thank you to this very professional and very friendly driver.

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Ecole Saint Joseph E.
purchased on 18/08/2025
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5 /5
★★★★★

Perfect

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Hervé L.
purchased on 19/08/2025
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1 /5
★☆☆☆☆

The holes were not aligned, so we had to re-drill. I called you on Saturday but you were closed and I

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Valérie J.
purchased on 23/08/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the inconvenience related to the positioning of the holes and understand that this complicated the assembly. Your feedback has been forwarded to our design and quality teams to ensure that this case remains exceptional. Our customer service is available by phone from Monday to Friday (9am-12:30pm / 1pm-5pm) at 05 49 800 166 for any questions. We hope to see you again soon on wesco.fr, and we wish you a very good day.
3 /5
★★★☆☆

Large order for the opening of a micro-crèche, missing items, very difficult customer service to reach.

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Micro-crèche Les Petits Bouchons De Waben -.
purchased on 29/06/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We know how important the opening of a micro-crèche is and we are particularly sorry for the missing items as well as the difficulties encountered in reaching us. To resolve the situation, could you please write to us at [email protected] specifying your order number and the concerned products? Our customer service team will handle your request as soon as possible. With our renewed apologies, we hope to regain your trust with your next order. Have a nice day.
5 /5
★★★★★

My package was delivered on the scheduled date. Everything was perfect.

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Patricia K.
purchased on 19/08/2025
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1 /5
★☆☆☆☆

15 days to receive 2 sheets in stock.

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Elisa R.
purchased on 16/08/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
5 /5
★★★★★

Fast, compliant. However, the box was damaged during transport

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Mathilde R.
purchased on 23/08/2025
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1 /5
★☆☆☆☆

Order placed on 14/08, shipped on 28/08, delivery time too long.

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Souriyane P.
purchased on 14/08/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the longer than expected delivery time and fully understand your dissatisfaction. These delays are exceptional and are due to a delay in the processing of your order. We want to assure you that our teams are doing everything possible to ensure that your order reaches you as soon as possible. We hope that despite this setback, you will give us the opportunity to provide you with a better experience on your next order. Have a nice day.
5 /5
★★★★★

Very good product.

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Pierre B.
purchased on 20/08/2025
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3 /5
★★★☆☆

I did not receive the order as expected

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Nassira T.
purchased on 21/08/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that you did not receive your order within the expected timeframe and understand your disappointment. After checking, it seems that the address provided for delivery was incomplete, which delayed the shipment. Our customer service has taken charge of your case and is organizing a new shipment as soon as possible. We thank you in advance for your patience and wish you a very good day.
5 /5
★★★★★

Having placed two new orders very recently, I am particularly satisfied with my purchases. High quality products and durability over time.

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Nathalie G.
purchased on 20/08/2025
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4 /5
★★★★☆

Chairs that meet our expectations. To see the quality over time. Delivery date not respected.

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Ecole Montessori Main Dans La Main -.
purchased on 01/07/2025
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5 /5
★★★★★

Very good!

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Nathalie D.
purchased on 17/08/2025
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5 /5
★★★★★

Quality products on sale! Fast delivery.

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Sainte Jeanne D'arc O.
purchased on 22/08/2025
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1 /5
★☆☆☆☆

I would have gladly given 0 but I can't. The delivery date is absolutely not respected, we are going to start our school year without furniture!!!! Moreover, no one answers the phone for several days, this is unacceptable.

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Scola Corsa -.
purchased on 12/08/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We understand your disappointment and sincerely apologize for the concern caused by this situation, especially as the school year approaches. We also regret the difficulties encountered in reaching us by phone. After checking, the delivery of your order was scheduled for 28/08, which corresponds to the delivery window announced at the time of your order (between 25/08 and 02/09). Furthermore, we respected your wish to receive your entire order at once. We hope that despite this experience, you will renew your trust in us and that we will have the pleasure of seeing you again on our site. Have a nice day.
5 /5
★★★★★

Correct package and appreciated content

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Sylviane D.
purchased on 07/07/2025
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4 /5
★★★★☆

The replacement mattress covers really smell very strong and are not usable at the moment.

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Multi Accueil Les Petits Pas M.
purchased on 01/08/2025
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5 /5
★★★★★

Very good articles

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Ile Aux Epices -.
purchased on 04/08/2025
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5 /5
★★★★★

We are missing a package and some furniture was damaged.

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Marie-claire B.
purchased on 18/07/2025
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Answer from Wesco
Hello and thank you for leaving a review. We sincerely apologize for the issues encountered. Our customer service has already proceeded with the exchange of the damaged product. Regarding the missing package, it is currently being restocked and will be delivered to you in mid-October. We thank you for your patience and understanding, and we hope to have the pleasure of seeing you again soon on our site for a fully satisfying experience. Have a nice day.
3 /5
★★★☆☆

I anticipated my order to receive it on a specific date, but ultimately the date was not respected, which is a shame.

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NiamÉ D.
purchased on 23/06/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that the delivery did not meet your expectations and we apologize. After verification, your order was indeed validated in a single shipment, which means it is shipped only when all items are available. In your case, one of the references was being restocked, which delayed the shipment. You should have normally received an information email regarding this. We understand your disappointment nonetheless and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
5 /5
★★★★★

Hello, when I placed my order, I realized after validation that with the garden code I could have had free shipping. I find it unfortunate that the code does not apply directly because the banner only appeared after my purchase. Following my purchase, I reported this to customer service, and to this day I still have no response.

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Laura R.
purchased on 31/07/2025
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1 /5
★☆☆☆☆

The delivery person did not respect the delivery location despite calling ahead to find it. He was too rushed and did not take the time to find us, resulting in the packages being delivered to another address on the street.

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Creche Des Culottes Courtes -.
purchased on 15/07/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sincerely sorry that the delivery was not made to the agreed location and we apologize. Your feedback has been forwarded to our logistics department so that a report can be made to the concerned carrier. We hope, despite this setback, that you will trust us again and that we will have the pleasure of seeing you again on our site soon. Have a nice day.
5 /5
★★★★★

Very satisfied with my order (mobile magnetic letters in cursive, and drawing gum)! Fast shipping, and good communication regarding the tracking of the package.

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Laura A.
purchased on 18/08/2025
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1 /5
★☆☆☆☆

Good quality material. Deadlines not respected and no information on this point.

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Mme D.
purchased on 06/05/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are pleased that the quality of the material meets your satisfaction, but we regret the delivery delay and especially the lack of information on our part. In your case, a supply issue in May/June first delayed the shipment. Once the reference was available, we chose to put the delivery on hold, thinking that the recipient school would be closed during the summer. This decision, made without prior confirmation from you, may have penalized you and we apologize for this lack of communication. We hope to have the opportunity to provide you with a smoother experience on your next order. Have a nice day.
5 /5
★★★★★

Satisfied

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Multi Accueil Petite Enfance M.
purchased on 04/06/2025
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5 /5
★★★★★

Perfect

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Relais Petite Enfance B.
purchased on 30/07/2025
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5 /5
★★★★★

I will try to contact customer service, but one of the products is damaged

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Multi Accueil Le Relais Des Bambins -.
purchased on 25/07/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry for the situation and we sincerely apologize. In order to provide you with a solution, could you please write to us at [email protected] (specifying your order number, the relevant reference, and attaching a photo of the damaged product)? While waiting for these elements, we wish you a very good day.
5 /5
★★★★★

Products meet our expectations

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- M.
purchased on 22/07/2025
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1 /5
★☆☆☆☆

The package arrived damaged. The packaging is insufficient: tissue paper, no bubble wrap. The furniture is scratched.

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Association Maison Pour Tous -.
purchased on 29/07/2025
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Answer from Wesco
Hello and thank you for reporting this incident. We sincerely apologize for this incident caused by transport and extend our sincerest apologies. Our customer service has received your complaint and is proceeding with the exchange of the product as soon as possible. We thank you in advance for your patience and hope to have the pleasure of seeing you again in the future on our site. Have a nice day.
5 /5
★★★★★

Very satisfied with the quality of the products

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- S.
purchased on 18/07/2025
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5 /5
★★★★★

Order arrived as expected

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Marie C.
purchased on 24/07/2025
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5 /5
★★★★★

I love my products

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Isabelle N.
purchased on 15/08/2025
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5 /5
★★★★★

Perfect

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Valerie L.
purchased on 20/08/2025
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5 /5
★★★★★

Great shopping experience with the high-edged changing pad! Serious brand and customer service up to par.

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Chloé W.
purchased on 12/08/2025
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