9/10
★★★★★
based on 13790 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Good

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Acheteur Vérifié
purchased on 03/07/2018
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment 'Good' does not provide any indication of your appreciation of the product or its specifics. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
1 /5
★☆☆☆☆

Catastrophic delivery! I requested home delivery, the delivery person didn't even show up at my house, while I was waiting at home and left my package in a parcel relay located in a city several kilometers away. In the SMS message received, the name of the parcel relay was not indicated, only the city was specified... I had to contact customer service to get the necessary information! This is unacceptable for a delivery requested at home on a day when I was indeed at home!

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Acheteur Vérifié
purchased on 13/06/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
1 /5
★☆☆☆☆

Delivery time doubled compared to the initial announcement (almost 1 month) / no information from customer service, no commercial gesture ... very disappointed by their lack of consideration

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Acheteur Vérifié
purchased on 15/05/2018
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Answer from Wesco
Hello and thank you for this feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The customer service and logistics teams have been informed of this situation. We apologize. Our customer service is at your complete disposal at 05 49 80 01 66 for any further information.
1 /5
★☆☆☆☆

Item ordered on 25/02/2018 and received on 13/03/2018. While the item was marked in stock. Even if bad weather can delay the delivery date, it is still unacceptable given the price of the items available at Wesco to have such a long delivery service.

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Acheteur Vérifié
purchased on 25/02/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
1 /5
★☆☆☆☆

Big delivery problem

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Acheteur Vérifié
purchased on 08/03/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. The customer service has been informed of the situation to offer you a solution that meets your expectations.
1 /5
★☆☆☆☆

It's not very practical

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Acheteur Vérifié
purchased on 03/03/2018
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Answer from Wesco
Hello and thank you for taking the time to evaluate our site. Your comment 'It's not very practical' does not provide enough concrete indications about your appreciation. It has therefore not been published as it cannot provide guarantees or advice to future buyers. We thank you for your understanding.
1 /5
★☆☆☆☆

Long but long ...... Almost 2 months of waiting ...

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Acheteur Vérifié
purchased on 10/01/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Some of our products are sometimes victims of their success leading to unavailability. We do our best to inform our customers of any temporary unavailability of the product by displaying the estimated waiting time (2, 4, or 8 weeks) on each of our product sheets and on the order confirmation the delivery days. In case of confirmed delays, we do our utmost to inform our customers directly. We apologize for this delay which is beyond our control and wish you good times with your family.
1 /5
★☆☆☆☆

The order sent did not correspond at all to the order placed, no control during preparation and shipping. I reported the problem to customer service who informed me that they would proceed with an exchange by sending me a prepaid label via email. 7 days later and despite follow-ups, still no label for the return nor a package corresponding to my order, even though I indicated it was a birthday gift. Customer service no longer responds to my follow-ups. I am used to online shopping but I have never seen this! For individuals, I do not recommend this site at all, regardless of the quality of Wesco products.

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Acheteur Vérifié
purchased on 21/01/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. Customer service is handling your request to send you the products quickly.
1 /5
★☆☆☆☆

No understanding from customer service, billing service.

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Acheteur Vérifié
purchased on 15/12/2017
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Answer from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it be listening or advice. Our customer service will contact you by phone and email to assist you in your process.
1 /5
★☆☆☆☆

A total mess for the delivery: supposedly you can choose your day. I requested January 15. The customer service contacted by phone for something else told me that it would actually be between the 15th and the 17th, but that I would be informed by the carrier the day before. Consequently, WITHOUT WARNING, the carrier delivered on the 13th, at the moment I was supposed to leave, which made me late for the rest of my day... And we can say I was lucky because 5 minutes later I would not have been delivered.

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Acheteur Vérifié
purchased on 01/12/2017
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Answer from Wesco
Thank you for your feedback and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The company in charge of the delivery should have contacted you during your delivery. Your complaint has been forwarded to them. Necessary measures will be taken to ensure that this does not happen again.
1 /5
★☆☆☆☆

Overall, I am very dissatisfied with Wesco!!! defective products, long delivery time, excessive prices!!! Moreover, the sales representative is really bad, does not know her clients and does not follow her orders. This is my 3rd nursery, for the others, I will definitely switch to the competition

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Acheteur Vérifié
purchased on 13/12/2017
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Answer from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has contacted you to proceed with the replacement of the defective products. We hope they will fully satisfy you this time.