/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The communication regarding the delay of certain items, the delivery in kit form... The delivery was not top-notch with damaged boxes, we had to help unload the material.
Acheteur Vérifié
purchased on 23/09/2022
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3
/5
★★★☆☆
In general, I am always very satisfied with everything except for this last order regarding the aquarium lamp. However, I have already ordered this item without ever having any problems.
Acheteur Vérifié
purchased on 07/11/2022
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3
/5
★★★☆☆
ARCHIbloc BRICKS C Very thin cardboard compared to the old Wesco bricks! They are labeled as multicolored while only one color is assigned per size of brick! It's not the same thing!!! So I ordered 40 large bricks and they all arrived blue!
Acheteur Vérifié
purchased on 28/08/2022
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3
/5
★★★☆☆
Returns are too complicated and the return shipping costs are quite high for the customer. This is not normal.
Acheteur Vérifié
purchased on 19/08/2022
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3
/5
★★★☆☆
Difficult to rely on the catalog, a call to your order service should not be necessary to find items/
Acheteur Vérifié
purchased on 23/08/2022
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3
/5
★★★☆☆
I made a request to customer service 5 days ago but I still have no response!
Acheteur Vérifié
purchased on 20/08/2022
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3
/5
★★★☆☆
Disappointed with the delivery time: I received my product on September 1st, it's deplorable. I don't understand how it could take more than three weeks to prepare my order and another two weeks to be delivered
Acheteur Vérifié
purchased on 08/08/2022
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3
/5
★★★☆☆
Nothing to say about customer service. Here it is more about the amount of cardboard sent and plastic used for our order of 20 hedges arriving in 20 different boxes. It would have been preferable to group the hedges with as little cardboard and plastic as possible.
Acheteur Vérifié
purchased on 09/07/2022
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3
/5
★★★☆☆
I am very happy with the products but not with their delivery... one of my items was supposed to arrive later, a one-week delay... I have been waiting for several weeks. I will think twice when the product is announced with a wait!
Acheteur Vérifié
purchased on 18/06/2022
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3
/5
★★★☆☆
I am a childminder. I order often and find it a shame not to have a discount or a loyalty card. But I really like the products offered. Fast delivery.
Acheteur Vérifié
purchased on 05/08/2022
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3
/5
★★★☆☆
With Wesco, it's always the same; I am always disappointed with the quality, especially when you see the prices!
Acheteur Vérifié
purchased on 18/07/2022
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3
/5
★★★☆☆
Order delivered faster than the announced deadline, so I wasn't home, and to this day I don't know where my package is or if there will be another delivery attempt... A bit disappointed with the delivery. However, no issues with the site and the ordering process.
Acheteur Vérifié
purchased on 14/07/2022
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2
/5
★★☆☆☆
The product satisfied me. Delivery on time. For the delivery, why wasn't I informed that the package had arrived? It was left in full sun during a heatwave. The products were boiling when I found them! I am worried about keeping them and that they remain usable in the medium term.
Acheteur Vérifié
purchased on 17/07/2022
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Answer from Wesco
Hello and thank you for sharing your experience with us through this means. We have inquired with our supplier to find out if strong exposure to heat could alter the product. In the case of exposure to high heat, if the packaging of the modeling clay has been opened, the clay will harden quickly, making it difficult to shape. If the packaging has not been opened, the clay should still be easy to work with. Exposure to the sun does not cause any other effect than the possible hardening of the dough. If you find that the clay has become difficult to shape due to this exposure to the sun, we invite you to file a complaint with our customer service at [email protected]. Our team will then be able to offer you a solution. We have reported your experience with the carrier to our logistics service, so that this situation does not happen again in the future. We hope we have answered your questions and that, despite this unfortunate experience, you will give Wesco another chance. Hoping to see you soon on our site, have a nice day.
3
/5
★★★☆☆
Regarding the site, it can be a bit confusing when you don't know the product designation. But after calling, I was very well informed about what I wanted. For the delivery, it was quick, I only regret that the carrier GLS sets a time slot from 8:00 AM to 6:00 PM, without giving a date and does not take into account the indications mentioned during my order.
Acheteur Vérifié
purchased on 07/07/2022
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3
/5
★★★☆☆
Not very explicit ...
Acheteur Vérifié
purchased on 06/07/2022
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2
/5
★★☆☆☆
Fast delivery, nothing to say.
Acheteur Vérifié
purchased on 08/07/2022
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2
/5
★★☆☆☆
Very bad delivery service.
Acheteur Vérifié
purchased on 06/07/2022
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Answer from Wesco
Hello, thank you for your feedback. We apologize for the bad experience you had. Customer feedback allows us to reflect and improve, as the quality of our services and customer satisfaction are our priorities. Please feel free to detail how the delivery service disappointed you, so that we can address it and provide our customers with an optimal delivery experience. We hope to see you again on our site and wish you a good day.
3
/5
★★★☆☆
Correct navigation, impeccable delivery but disappointed by the items bought in duplicate for two birthdays, unfortunate for me!
Acheteur Vérifié
purchased on 04/07/2022
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3
/5
★★★☆☆
You cannot validate the requested quote directly on the site. Wrong delivery address!!!!
Acheteur Vérifié
purchased on 04/07/2022
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2
/5
★★☆☆☆
Error on the order and arrival of mismatched products.
Acheteur Vérifié
purchased on 01/07/2022
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Answer from Wesco
Hello and thank you for taking the time to give us feedback. We understand your disappointment in receiving the wrong package out of the three you were expecting. We sincerely apologize for the inconvenience caused. We thank you for contacting us, allowing us to offer you a solution to correct this problem. As agreed with our customer service, we will send you the correct product along with a prepaid label so you can return the wrong package at our expense. We hope this solution works for you and that you will give WESCO another chance. Have a nice day.
2
/5
★★☆☆☆
Nothing was normal about this order even if everything ended very well! I did not receive a confirmation email for my order. I was not informed of the delivery either by Wesco or by the carrier, fortunately we were present. Curious, right? Marie-Odile Blanvillain
Acheteur Vérifié
purchased on 22/06/2022
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2
/5
★★☆☆☆
Waiting for a response to my complaint (damaged item received and poorly protected for transport). After-sales service overwhelmed...
Acheteur Vérifié
purchased on 31/05/2022
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Answer from Wesco
Hello, thank you for taking the time to alert us through this channel. We understand that this experience did not meet your expectations, and it does not reflect Wesco's quality commitments. We are currently in contact with the carrier to understand the origin of the defects found on the product and to avoid the problem from happening again in the future. Our customer service has received your complaint and will get back to you soon to offer a solution, which we hope will encourage you to give our site a second chance. Have a nice day.
3
/5
★★★☆☆
Delivery time not respected even though everything was in stock at the time of my order. Moreover, I had to contact them because there was no news.
Acheteur Vérifié
purchased on 20/05/2022
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3
/5
★★★☆☆
Even though we still prefer the catalog which gives us a global view of different products more easily, the site is pleasant and easy to use. However, I have been trying since this morning (30/05/2022) to log in to establish new quotes but it's impossible: do you have site issues today?
Acheteur Vérifié
purchased on 16/05/2022
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3
/5
★★★☆☆
A wait of 3 months to receive the product. The delivery date has been postponed.
Acheteur Vérifié
purchased on 06/04/2022
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2
/5
★★☆☆☆
Sofa arrived damaged. The carrier I saw deliver dragged the sofa on the ground! contact for return. poor handling of the return
Acheteur Vérifié
purchased on 11/05/2022
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Answer from Wesco
Hello and thank you for alerting us this way. The delivery of your order was not carried out according to WESCO's quality commitments and we are sorry for the inconvenience caused. We invite you to contact our customer service at [email protected] or at 05 49 80 45 05 so that we can offer you a solution quickly. We hope you will give WESCO another chance and that we will soon see you again on our site.
3
/5
★★★☆☆
The delivery times given on the site are not respected.
Acheteur Vérifié
purchased on 05/04/2022
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3
/5
★★★☆☆
Your email of 07/05/2022: "Your order will soon be with you!... You will receive a new message on the day of its delivery." Indeed, I received your email (announcing the delivery) on 10/05/2022 at 8:04 AM: "Just a few hours... Your package will be presented today at the indicated address." Delivery occurred on 10/05/2022 just before 9 AM! I was not in front of my computer at 8 AM... so I was a bit surprised by the delivery so soon after the transmission of your email which I had not yet seen! - One of the 3 packages, large, poorly sealed, was
Acheteur Vérifié
purchased on 03/05/2022
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3
/5
★★★☆☆
Order arrived incomplete
Acheteur Vérifié
purchased on 24/03/2022
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2
/5
★★☆☆☆
Rug received damaged (like cuts from a cutter). This is not surprising as it was just wrapped in transparent plastic. I made a complaint and I hope to receive a new one! My rating could be revised depending on customer service... otherwise, apart from the fact that it is damaged, the quality is top! I wanted the ivory color, it was only available in this size. Too bad.
Acheteur Vérifié
purchased on 29/04/2022
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Answer from Wesco
Thank you for your feedback. WESCO places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. Our after-sales service has taken your complaint into account and will get back to you to provide a solution as soon as possible. We hope you will give our site a second chance. Have a nice day.