/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Very bad delivery service.
Acheteur Vérifié
purchased on 06/07/2022
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Answer from Wesco
Hello, thank you for your feedback. We apologize for the bad experience you had. Customer feedback allows us to reflect and improve, as the quality of our services and customer satisfaction are our priorities. Please feel free to detail how the delivery service disappointed you, so that we can address it and provide our customers with an optimal delivery experience. We hope to see you again on our site and wish you a good day.
3
/5
★★★☆☆
Correct navigation, impeccable delivery but disappointed by the items bought in duplicate for two birthdays, unfortunate for me!
Acheteur Vérifié
purchased on 04/07/2022
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3
/5
★★★☆☆
You cannot validate the requested quote directly on the site. Wrong delivery address!!!!
Acheteur Vérifié
purchased on 04/07/2022
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2
/5
★★☆☆☆
Error on the order and arrival of mismatched products.
Acheteur Vérifié
purchased on 01/07/2022
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Answer from Wesco
Hello and thank you for taking the time to give us feedback. We understand your disappointment in receiving the wrong package out of the three you were expecting. We sincerely apologize for the inconvenience caused. We thank you for contacting us, allowing us to offer you a solution to correct this problem. As agreed with our customer service, we will send you the correct product along with a prepaid label so you can return the wrong package at our expense. We hope this solution works for you and that you will give WESCO another chance. Have a nice day.
2
/5
★★☆☆☆
Nothing was normal about this order even if everything ended very well! I did not receive a confirmation email for my order. I was not informed of the delivery either by Wesco or by the carrier, fortunately we were present. Curious, right? Marie-Odile Blanvillain
Acheteur Vérifié
purchased on 22/06/2022
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2
/5
★★☆☆☆
Waiting for a response to my complaint (damaged item received and poorly protected for transport). After-sales service overwhelmed...
Acheteur Vérifié
purchased on 31/05/2022
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Answer from Wesco
Hello, thank you for taking the time to alert us through this channel. We understand that this experience did not meet your expectations, and it does not reflect Wesco's quality commitments. We are currently in contact with the carrier to understand the origin of the defects found on the product and to avoid the problem from happening again in the future. Our customer service has received your complaint and will get back to you soon to offer a solution, which we hope will encourage you to give our site a second chance. Have a nice day.
3
/5
★★★☆☆
Delivery time not respected even though everything was in stock at the time of my order. Moreover, I had to contact them because there was no news.
Acheteur Vérifié
purchased on 20/05/2022
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3
/5
★★★☆☆
Even though we still prefer the catalog which gives us a global view of different products more easily, the site is pleasant and easy to use. However, I have been trying since this morning (30/05/2022) to log in to establish new quotes but it's impossible: do you have site issues today?
Acheteur Vérifié
purchased on 16/05/2022
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3
/5
★★★☆☆
A wait of 3 months to receive the product. The delivery date has been postponed.
Acheteur Vérifié
purchased on 06/04/2022
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2
/5
★★☆☆☆
Sofa arrived damaged. The carrier I saw deliver dragged the sofa on the ground! contact for return. poor handling of the return
Acheteur Vérifié
purchased on 11/05/2022
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Answer from Wesco
Hello and thank you for alerting us this way. The delivery of your order was not carried out according to WESCO's quality commitments and we are sorry for the inconvenience caused. We invite you to contact our customer service at [email protected] or at 05 49 80 45 05 so that we can offer you a solution quickly. We hope you will give WESCO another chance and that we will soon see you again on our site.
3
/5
★★★☆☆
The delivery times given on the site are not respected.
Acheteur Vérifié
purchased on 05/04/2022
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3
/5
★★★☆☆
Your email of 07/05/2022: "Your order will soon be with you!... You will receive a new message on the day of its delivery." Indeed, I received your email (announcing the delivery) on 10/05/2022 at 8:04 AM: "Just a few hours... Your package will be presented today at the indicated address." Delivery occurred on 10/05/2022 just before 9 AM! I was not in front of my computer at 8 AM... so I was a bit surprised by the delivery so soon after the transmission of your email which I had not yet seen! - One of the 3 packages, large, poorly sealed, was
Acheteur Vérifié
purchased on 03/05/2022
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3
/5
★★★☆☆
Order arrived incomplete
Acheteur Vérifié
purchased on 24/03/2022
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2
/5
★★☆☆☆
Rug received damaged (like cuts from a cutter). This is not surprising as it was just wrapped in transparent plastic. I made a complaint and I hope to receive a new one! My rating could be revised depending on customer service... otherwise, apart from the fact that it is damaged, the quality is top! I wanted the ivory color, it was only available in this size. Too bad.
Acheteur Vérifié
purchased on 29/04/2022
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Answer from Wesco
Thank you for your feedback. WESCO places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to WESCO's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. Our after-sales service has taken your complaint into account and will get back to you to provide a solution as soon as possible. We hope you will give our site a second chance. Have a nice day.
3
/5
★★★☆☆
It's okay but how to contact them??
Acheteur Vérifié
purchased on 13/01/2022
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3
/5
★★★☆☆
Order placed in December 2021... delivery in May 2022... what compensation gift??
Acheteur Vérifié
purchased on 13/12/2021
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2
/5
★★☆☆☆
Delivered before the desired delivery date (while on vacation). Very inconvenient when you have to pick up the package at a relay point when you don't have time to go and need the product. Misunderstanding during a call to customer service before purchase. Accessory was said to be part of the pack by the person on the phone but was not received as it is not actually part of the pack. Complicated to have to make a claim by email rather than by phone. Passed around from service to service. I still haven't managed to order the missing accessory. I believe I shouldn't have to pay shipping fees again since it wasn't my mistake and it could even have been offered to me. In short, my first experience with Wesco is not encouraging.
Acheteur Vérifié
purchased on 20/03/2022
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Answer from Wesco
Hello, thank you for alerting us through this channel. We are sorry for the inconvenience caused. We understand your disappointment regarding the receipt of the order outside the desired timeframe and we acknowledge that you did not receive the response you were looking for. Regarding the product, indeed, you ordered a chair with a tray and a crotch strap, but the crotch strap is fixed to the tray, so it is not possible to use the crotch strap alone, without the tray. For this product, if you wish to use the chair with the crotch strap but without the tray, we offer the accessory alone (reference 63215). This experience does not align with the values upheld by Wesco. It is through this type of feedback that we question ourselves daily, in order to continue improving, refining our product descriptions, with customer satisfaction as our primary goal. We hope you will give Wesco another chance and that we will soon see you back on our site.
3
/5
★★★☆☆
I did not receive the right product, diapers instead of the push cart.
Acheteur Vérifié
purchased on 15/04/2022
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3
/5
★★★☆☆
The navigation on the site went well, however, the delivery was spoiled by poor packaging; a poster tore when I took it out of the box because it was stuck to the tape of the packaging.
Acheteur Vérifié
purchased on 06/04/2022
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3
/5
★★★☆☆
Delivery time not respected
Acheteur Vérifié
purchased on 05/04/2022
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3
/5
★★★☆☆
The site only offers quality products, but it is not very intuitive.
Acheteur Vérifié
purchased on 30/03/2022
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3
/5
★★★☆☆
Very disappointed by, not the quality which seems good, but the impossibility to understand the assembly instructions. As a result, for a relatively high price, a very unsatisfactory result. I will not repeat orders for childcare equipment.
Acheteur Vérifié
purchased on 17/03/2022
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2
/5
★★☆☆☆
Dispute. No response.
Acheteur Vérifié
purchased on 21/03/2022
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Answer from Wesco
Hello and thank you for alerting us this way. Our customer service has received your request and will get back to you today. See you soon on our site, have a nice day.
3
/5
★★★☆☆
A customer for years at WESCO for a community, I find that prices are always more expensive, the quality is no longer what it was and I am resorting to customer service more and more often.
Acheteur Vérifié
purchased on 16/03/2022
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3
/5
★★★☆☆
The quality is not always there.
Acheteur Vérifié
purchased on 10/03/2022
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2
/5
★★☆☆☆
A lot of delay in delivery! An enormous box disproportionate to the size of the item
Acheteur Vérifié
purchased on 10/03/2022
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Answer from Wesco
Hello and thank you for this review on your order. Indeed, the delivery of your package did not go optimally and this independently of our will (addressing problem on the carrier's side). We take note of your disappointment regarding both the delivery and the disproportionate size of the package. Despite this, we hope to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Not really satisfied
Acheteur Vérifié
purchased on 01/03/2022
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3
/5
★★★☆☆
So far the order has gone very well. The delivery of the large pharmacy trunk is damaged. The chairs are fine. Very good
Acheteur Vérifié
purchased on 02/03/2022
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3
/5
★★★☆☆
Site not always easy to use.
Acheteur Vérifié
purchased on 08/03/2022
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3
/5
★★★☆☆
Order took a very very long time to arrive, more than 3 weeks
Acheteur Vérifié
purchased on 27/01/2022
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