/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't received the books so I can't give an opinion. Disappointed not to have received them for Christmas.
Acheteur Vérifié
purchased on 19/12/2018
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that you did not receive your gifts in time to celebrate the Christmas holidays. This was due to an incomplete address issue.
1
/5
★☆☆☆☆
The molds received seem very old, are damaged and all stuck together
Acheteur Vérifié
purchased on 16/12/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the quality of the products we select for you, it happens that some bad apples slip into our stock. Your comment allowed us to check our stock to offer you items that meet your expectations and our standards. We hope you will appreciate your new molds.
1
/5
★☆☆☆☆
Package was patched up with exploded orange gouache bottle... maximum dissatisfaction. R. T. for J. T.
Acheteur Vérifié
purchased on 10/12/2018
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Answer from Wesco
Hello, We cannot accept your comment as it contains personal information (First name and Last name). Thank you for your understanding.
1
/5
★☆☆☆☆
The package arrived partially opened. I didn't notice it immediately. Inside, the three rattles and the catalog were missing. I am very disappointed with the Colissimo service and I hope Wesco will send me the three missing rattles...
Acheteur Vérifié
purchased on 12/12/2018
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1
/5
★☆☆☆☆
A few minutes after validating my order, I realized that I had forgotten two products. I wanted to cancel my order (because there is no modification proposed) to add these products. Impossible to cancel because the order preparation was in progress even though I had just validated it. In total, the order was only shipped 2 days later and I only received it after 5 days. Since I have to pay shipping fees again, I will not reorder the products I wanted to add.
Acheteur Vérifié
purchased on 10/12/2018
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Answer from Wesco
Hello and thank you for your feedback. Your order can be canceled within 2 hours of validation. However, if the items are in stock, it is possible that our elves take care of it right after. Regarding shipping fees, we regularly publish promo codes for you to benefit from free shipping. Don't hesitate to subscribe to our newsletter or join us on our Facebook page to never miss them.
1
/5
★☆☆☆☆
For now, not reliable, despite the good reputation of the items. I have not yet received a response to my complaint message, just a few days before Christmas.
Acheteur Vérifié
purchased on 07/12/2018
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1
/5
★☆☆☆☆
Very disappointed with my order. Items refused by the carrier, package torn with a mat that was damaged and dirty as it had obviously been dragged in trucks. Packaging not sturdy. Result: an email to customer service that will process my request in 3 weeks and my floor mats that I will not be able to receive for Christmas... even though I ordered on 27/11 items in stock to be sure to have them by 24/12..
Acheteur Vérifié
purchased on 24/11/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the preparation of your packages, we cannot control the delivery. The response times of customer service are announced to be a maximum of 3 weeks but as you have noticed, your order left our workshops the very next day and you received your packages on time. We hope you had a good holiday and that the items found their audience.
1
/5
★☆☆☆☆
Customer service is terrible
Acheteur Vérifié
purchased on 29/11/2018
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Answer from Wesco
Hello and thank you for your feedback. December is a time full of expectations and urgencies. We are sorry that your experience did not meet your expectations. We hope your next visits will be more pleasant.
1
/5
★☆☆☆☆
I was supposed to receive the complete order at the beginning of November and I just received one pouf!!!
Acheteur Vérifié
purchased on 11/10/2018
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1
/5
★☆☆☆☆
Delivery times are way too long even though I paid for my order in full on the day I placed it. Additionally, I am very disappointed with the quality of the mirror; the edges of the MDF panel are unfinished.
Acheteur Vérifié
purchased on 13/09/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite the special attention we give to fulfilling your orders as quickly as possible, it happens that we are victims of our success and that the products you order are not in stock as quickly as you would like. We apologize for this.
1
/5
★☆☆☆☆
The package arrived damaged. I sent an email without a response and called several times: the lines are always busy.
Acheteur Vérifié
purchased on 30/11/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your packages, transport can bring unpleasant surprises. Wesco has chosen not to outsource its telephone support, and the Christmas period is intense, and our elves are very busy. We apologize for this and hope that your order now brings you complete satisfaction.
1
/5
★☆☆☆☆
We were supposed to be delivered on Monday, December 4th, the package was finally delivered on Thursday, November 29th. We were absent, we did not receive any phone call from the carrier, the package was delivered to a neighbor, fortunately, we get along well with them but I should not have imposed this constraint and responsibility on them in case of problems with the package.
Acheteur Vérifié
purchased on 23/11/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take with your orders, we cannot control the delivery. Thanks to your feedback, we have alerted the transport company to resolve these inconveniences. We apologize for this.
1
/5
★☆☆☆☆
Hello, The supplier Wesco is not at fault (although the product I initially ordered was out of stock and the restocking times were doubled compared to what was announced on the website). The company tasked by Wesco to carry out the delivery is the issue: delivery window from 9 am to 5 pm (nothing more precise) and the delivery person delivers to the street and refuses to enter your residence (he is not paid to 'take the elevator').
Acheteur Vérifié
purchased on 25/10/2018
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1
/5
★☆☆☆☆
I am very unhappy because I ordered 4 ropes of different colors, received 4 of the same color, and the customer service kindly informs me that it is like that and not otherwise. I do not call that a 'customer service' and will try to order from a site that respects the needs of its customers.
Acheteur Vérifié
purchased on 09/11/2018
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Answer from Wesco
Hello and thank you for your feedback. The set of jump ropes you ordered is indeed made up of random colors. We specified that the colors were 'various' but your comment makes us understand that it misleads in this case and will allow us to correct the product sheet. Your dissatisfaction affects us and we hope you will not hold it against us.
1
/5
★☆☆☆☆
Great product, quality materials and colors, just a bit long for delivery
Acheteur Vérifié
purchased on 15/09/2018
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1
/5
★☆☆☆☆
It's pathetic!! very disappointed, I do not recommend nor will I place an order with you. Both in terms of deliveries and the products delivered.
Acheteur Vérifié
purchased on 12/09/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take with your orders, errors can sometimes disrupt their smooth running. We are truly sorry for your experience and understand your dissatisfaction.
1
/5
★☆☆☆☆
Thank you for your feedback. We hope that your product now meets your satisfaction.
Acheteur Vérifié
purchased on 05/10/2018
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Answer from Wesco
Good but lousy carrier
1
/5
★☆☆☆☆
Extremely mediocre logistics service
Acheteur Vérifié
purchased on 20/09/2018
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1
/5
★☆☆☆☆
Error in the content of the delivery. I did not receive any of the ordered items. Therefore, I cannot give my opinion on the products themselves but on a poor preparation of the packages.
Acheteur Vérifié
purchased on 05/09/2018
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Answer from Wesco
Thank you for your feedback. We hope that your products satisfy you.
1
/5
★☆☆☆☆
Quality products but mediocre customer/marketing service and unreliable partial delivery that made me lose two days.
Acheteur Vérifié
purchased on 01/09/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order did not meet Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
1
/5
★☆☆☆☆
Error in the shipment. Another product received.
Acheteur Vérifié
purchased on 04/09/2018
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Answer from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Our customer service is at your complete disposal at 05 49 80 45 05.
1
/5
★☆☆☆☆
I placed an order considering the delivery and supply time which turned out to be false. So instead of receiving my order in 3 weeks, it took a full 2 months. Customer service also did not offer delivery in two parts rather than one, so I waited even for the products that were clearly in stock. Very disappointing.
Acheteur Vérifié
purchased on 07/07/2018
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Answer from Wesco
Thank you for your feedback. Victims of our success, our stocks have been strained. This explains the inconvenience and we apologize for it.
1
/5
★☆☆☆☆
Package poorly packaged, mattress edge even the box was torn, mattress cover carabiner defective, the latter gives off a very strong unbearable smell of burnt plastic, impossible to use it like the inclined plane, black mattress foam for a baby hygiene is paramount and frankly not present at all, after-sales service absent after numerous calls and emails with no response from them, it has been a month since we have been trying to reach someone without success... It's pathetic, I do not recommend at all... I who thought the brand was serious, I am extremely disappointed and will not fail to specify it.
Acheteur Vérifié
purchased on 29/07/2018
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Answer from Wesco
We thank you for your feedback. Wesco places the utmost importance on the quality of its products and services. Our various services have been informed of this situation which requires a thorough investigation.
1
/5
★☆☆☆☆
The site itself is very good, however, the delivery and the friendliness of the representatives leave much to be desired!
The site indicated my items were available, it took me over a month to receive everything!
And when I called to find out where it was, the representative was more than unpleasant.
I was hesitating to buy from another site and well, that's what I will do next time!
Acheteur Vérifié
purchased on 16/07/2018
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Answer from Wesco
We thank you for your feedback. The products used in the context of the Singapore method have indeed been victims of their success. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our customer and logistics services have been informed of this situation and will take the necessary measures to ensure it does not happen again.
Our customer and logistics services have been informed of this situation and will take the necessary measures to ensure it does not happen again.
1
/5
★☆☆☆☆
After the first wash, the bibs lost at least 4cm in height and shrank and are much less covering. Already after waiting 1 month before receiving them, I do not recommend at all. Plus, no commercial gesture for the delay. I am contacting customer service once again today.
Acheteur Vérifié
purchased on 16/07/2018
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Answer from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advising. Our after-sales service is at your complete disposal at 05 49 80 45 05.
1
/5
★☆☆☆☆
Does not allow tracking of the shipment when the order is sent or partially sent. Unreliable after-sales service
Acheteur Vérifié
purchased on 02/08/2018
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Answer from Wesco
Hello and thank you for this feedback. You can track the status of your order by logging into your customer area under 'My orders'. The status of each product is indicated there. You will also find a link from the carrier to track the progress of the package.
1
/5
★☆☆☆☆
I still haven't received my order, it's been almost 15 days and I won't receive it until Friday, so it would have been almost 20 days of waiting. I didn't get any explanations or help from customer service, so I called the carrier myself who gave me a new delivery date 1 week later. No effort was made to try to send it to me faster and no confirmation received either by email or SMS.
It's really because I couldn't find a rug like this anywhere else that I'm keeping my order, otherwise I would have requested an immediate refund.
Acheteur Vérifié
purchased on 01/08/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
1
/5
★☆☆☆☆
The menus are not explicit, you need to have the exact name to find what you are looking for. The sales are quite poor and do not concern the furniture.
Acheteur Vérifié
purchased on 21/07/2018
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1
/5
★☆☆☆☆
The package arrived damaged and the feet are therefore damaged. No way to contact you!!!!
Acheteur Vérifié
purchased on 09/07/2018
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1
/5
★☆☆☆☆
Very disappointed order not received complete I received table legs but not the tops and a broken chair so for a final order of more than 450€ I find myself with chairs and table legs thank you
Acheteur Vérifié
purchased on 04/07/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments and we apologize for that. Our logistics and customer service teams are informed of the situation, and a solution is underway. For more information, we invite you to contact our customer service at: 05 49 80 01 66