/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I have been searching for my supposedly delivered packages for 2 weeks. They actually arrived at another school in Poissy and were left there because the delivery person didn't have time to return to my school. Absolutely not happy with this delivery!!!! No issues with the products though.
Acheteur Vérifié
purchased on 22/02/2022
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Answer from Wesco
Hello and thank you for alerting us to your disappointment regarding the delivery. We are sorry to read that it did not go according to our own commitments regarding service. We will certainly pass this feedback - independent of our will - to our logistics service so that this does not happen again. Despite this inconvenience, we hope you will trust WESCO again for your future purchases. Have a nice day.
2
/5
★★☆☆☆
I am unfortunately disappointed with the sending of my order. There was a mistake on the label regarding the printing (Name, address number..) which delayed the delivery of my order 'lack of information'.. In short, the product seems correct, but for a first order, I remain disappointed.
Acheteur Vérifié
purchased on 09/03/2022
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Answer from Wesco
Hello and thank you for this feedback. We are sorry for this address printing error independent of our will. We take note of your legitimate dissatisfaction so that this type of inconvenience does not happen again. Despite this disappointing first experience, we hope to see you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
The delivery did not quite match my order, as out of the 9 packages ordered, only one contained the bells of the ordered size, the others were smaller, so obviously cheaper.... I am therefore disappointed with the merchandise and misled about the price....
Acheteur Vérifié
purchased on 05/03/2022
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Answer from Wesco
Hello and thank you for alerting us this way. We are sorry to read that the majority of the received bells do not meet your expectations. Following the replacement of this product, it is possible that you received old references and this does not comply with the order placed. Also, our customer service is at your disposal at [email protected] for any complaints. You can mention the different dimensions received and our teams will get back to you as soon as possible to provide a solution. Despite this inconvenience, we hope to see you again on our site. Have a nice day.
3
/5
★★★☆☆
Very slow site
Acheteur Vérifié
purchased on 02/03/2022
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3
/5
★★★☆☆
Packaging needs to be reviewed. No padding for paint cans. The tops of the cans arrived all crushed. Delivery on time.
Acheteur Vérifié
purchased on 23/02/2022
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3
/5
★★★☆☆
I had forgotten an item, you cannot simply add an item even though the order has not yet been placed. I had to call, wait 48 hours before redoing the order in its entirety.
Acheteur Vérifié
purchased on 28/02/2022
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2
/5
★★☆☆☆
The bunk arrived defective. After a week, I still have no news from customer service... unacceptable!
Acheteur Vérifié
purchased on 19/02/2022
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Answer from Wesco
Hello and thank you for alerting us through this channel regarding your disappointment with this order. We apologize for the defective nature of the product received. Our customer service teams are doing their best to respond to requests as quickly as possible. They should provide a response to your complaint this Monday, March 7. We hope that despite this inconvenience, you will trust WESCO for your future purchases. Have a nice day.
3
/5
★★★☆☆
The products are of quality fortunately, but 1 month and a half to receive items that were supposed to be in stock is a bit long. I had to go fishing for information myself after 3 weeks, the customer service did not communicate anything to me before that date.
Acheteur Vérifié
purchased on 17/01/2022
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3
/5
★★★☆☆
Fast delivery, products conform but still have small defects despite the price!
Acheteur Vérifié
purchased on 19/02/2022
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3
/5
★★★☆☆
Mediocre delivery
Acheteur Vérifié
purchased on 19/02/2022
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3
/5
★★★☆☆
The products are very good but one of the ordered boards arrived damaged because the tape on the box was partly on the poster.
Acheteur Vérifié
purchased on 18/02/2022
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3
/5
★★★☆☆
Delivery the package arrived all dented. the site is great. too bad there is no search by age
Acheteur Vérifié
purchased on 15/02/2022
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3
/5
★★★☆☆
Waiting for a response from customer service
Acheteur Vérifié
purchased on 13/02/2022
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2
/5
★★☆☆☆
I bought a brachiation bar, the bar seems very solid but it is not noted on the product that wall fixings need to be added, so the price is almost doubled. I realized this when I received my package.
Acheteur Vérifié
purchased on 10/02/2022
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Answer from Wesco
Hello and thank you for your feedback. Following your remark and to inform future buyers, we will update the product description to specify that the fixings are not provided with the product. We thank you for your help which allows us to improve. Have a nice day.
3
/5
★★★☆☆
Pleasant site and easy to navigate
Acheteur Vérifié
purchased on 03/02/2022
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3
/5
★★★☆☆
Navigation is always a bit slow. availability delay not anticipated.
Acheteur Vérifié
purchased on 16/12/2021
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3
/5
★★★☆☆
The products are of good quality but the delivery is mediocre. Several delivery issues noted for a single order.
Acheteur Vérifié
purchased on 21/10/2021
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3
/5
★★★☆☆
First time disappointed by WESCO. Missing a part. Hoping for a quick response from customer service
Acheteur Vérifié
purchased on 06/02/2022
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2
/5
★★☆☆☆
Package arrived damaged. The table is to be assembled of course, but the screws are missing. We hope to receive them as soon as possible.
Acheteur Vérifié
purchased on 28/01/2022
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for this oversight and present our apologies. Our customer service is aware of your request and is taking the necessary steps to send you the missing items. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Thank you for checking the colors when we ordered 2 blue stools and received one blue and one violet.
Acheteur Vérifié
purchased on 24/01/2022
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3
/5
★★★☆☆
The plastic of the clock is scratched, otherwise the reception went well.
Acheteur Vérifié
purchased on 26/01/2022
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3
/5
★★★☆☆
The site is very good. The customer service is also very good. Big delivery issues (2 months wait while the item was in stock at the time of order) Otherwise the products are great and of very good quality
Acheteur Vérifié
purchased on 13/11/2021
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2
/5
★★☆☆☆
The products are very good, however I am not too happy with the rest. The products arrive packaged in large bags and are very dirty, some have very difficult black stains to remove, some stains simply do not come off and are ingrained. I didn't even contact customer service because for my last order I received a block with a damaged corner, okay really very slightly damaged but when you see the price I would have hoped everything to be impeccable. Customer service did not respond to me. Too bad because the products are good.
Acheteur Vérifié
purchased on 01/12/2021
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Answer from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience at Wesco. We are particularly attentive to the quality of our products and the cleanliness of their packaging at the time of departure from our warehouse. If a package was not compliant, it would obviously be redone before shipping. We cannot leave you with soiled products as this goes against our quality commitments. That is why we would need you to send us a complaint at [email protected] (including some photos of the defective products) so that we can provide you with a solution quickly. We thank you in advance for your cooperation and sincerely hope that this unfortunate experience will not prevent you from returning to us at http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
Impeccable website, easy to navigate, I received the order 1 week later and very satisfied with both products (cot bed + fitted sheet) of very good quality, I know these products very well being a former nursery assistant and now a childminder. However, I have a complaint about the delivery, the delivery person was really not friendly at all either on the phone or at delivery, barely a 'hello' and no 'goodbye' either (politeness is something essential that we teach children) if he doesn't like his job he should change it immediately, it would be better for everyone!
Acheteur Vérifié
purchased on 20/01/2022
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3
/5
★★★☆☆
For this order, the delivery time was really too long. Ordered for Christmas, it arrived at the end of January.
Acheteur Vérifié
purchased on 17/11/2021
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3
/5
★★★☆☆
A huge box for 2 small binders, the wrong colors of binders and an extended delay
Acheteur Vérifié
purchased on 13/01/2022
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3
/5
★★★☆☆
Box opened on the side and pencil sharpener loose in the box
Acheteur Vérifié
purchased on 11/01/2022
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3
/5
★★★☆☆
Good but a bit long
Acheteur Vérifié
purchased on 13/12/2021
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3
/5
★★★☆☆
Error in the order with barriers that are not the right color. One of the barriers arrived broken (maybe the carrier).
Acheteur Vérifié
purchased on 23/12/2021
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3
/5
★★★☆☆
Overall satisfied but small disappointments on details that lower the rating.
Acheteur Vérifié
purchased on 15/12/2021
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