/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
It's okay but how to contact them??
Acheteur Vérifié
purchased on 13/01/2022
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3
/5
★★★☆☆
Order placed in December 2021... delivery in May 2022... what compensation gift??
Acheteur Vérifié
purchased on 13/12/2021
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2
/5
★★☆☆☆
Delivered before the desired delivery date (while on vacation). Very inconvenient when you have to pick up the package at a relay point when you don't have time to go and need the product. Misunderstanding during a call to customer service before purchase. Accessory was said to be part of the pack by the person on the phone but was not received as it is not actually part of the pack. Complicated to have to make a claim by email rather than by phone. Passed around from service to service. I still haven't managed to order the missing accessory. I believe I shouldn't have to pay shipping fees again since it wasn't my mistake and it could even have been offered to me. In short, my first experience with Wesco is not encouraging.
Acheteur Vérifié
purchased on 20/03/2022
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Answer from Wesco
Hello, thank you for alerting us through this channel. We are sorry for the inconvenience caused. We understand your disappointment regarding the receipt of the order outside the desired timeframe and we acknowledge that you did not receive the response you were looking for. Regarding the product, indeed, you ordered a chair with a tray and a crotch strap, but the crotch strap is fixed to the tray, so it is not possible to use the crotch strap alone, without the tray. For this product, if you wish to use the chair with the crotch strap but without the tray, we offer the accessory alone (reference 63215). This experience does not align with the values upheld by Wesco. It is through this type of feedback that we question ourselves daily, in order to continue improving, refining our product descriptions, with customer satisfaction as our primary goal. We hope you will give Wesco another chance and that we will soon see you back on our site.
3
/5
★★★☆☆
I did not receive the right product, diapers instead of the push cart.
Acheteur Vérifié
purchased on 15/04/2022
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3
/5
★★★☆☆
The navigation on the site went well, however, the delivery was spoiled by poor packaging; a poster tore when I took it out of the box because it was stuck to the tape of the packaging.
Acheteur Vérifié
purchased on 06/04/2022
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3
/5
★★★☆☆
Delivery time not respected
Acheteur Vérifié
purchased on 05/04/2022
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3
/5
★★★☆☆
The site only offers quality products, but it is not very intuitive.
Acheteur Vérifié
purchased on 30/03/2022
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3
/5
★★★☆☆
Very disappointed by, not the quality which seems good, but the impossibility to understand the assembly instructions. As a result, for a relatively high price, a very unsatisfactory result. I will not repeat orders for childcare equipment.
Acheteur Vérifié
purchased on 17/03/2022
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2
/5
★★☆☆☆
Dispute. No response.
Acheteur Vérifié
purchased on 21/03/2022
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Answer from Wesco
Hello and thank you for alerting us this way. Our customer service has received your request and will get back to you today. See you soon on our site, have a nice day.
3
/5
★★★☆☆
A customer for years at WESCO for a community, I find that prices are always more expensive, the quality is no longer what it was and I am resorting to customer service more and more often.
Acheteur Vérifié
purchased on 16/03/2022
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3
/5
★★★☆☆
The quality is not always there.
Acheteur Vérifié
purchased on 10/03/2022
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2
/5
★★☆☆☆
A lot of delay in delivery! An enormous box disproportionate to the size of the item
Acheteur Vérifié
purchased on 10/03/2022
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Answer from Wesco
Hello and thank you for this review on your order. Indeed, the delivery of your package did not go optimally and this independently of our will (addressing problem on the carrier's side). We take note of your disappointment regarding both the delivery and the disproportionate size of the package. Despite this, we hope to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Not really satisfied
Acheteur Vérifié
purchased on 01/03/2022
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3
/5
★★★☆☆
So far the order has gone very well. The delivery of the large pharmacy trunk is damaged. The chairs are fine. Very good
Acheteur Vérifié
purchased on 02/03/2022
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3
/5
★★★☆☆
Site not always easy to use.
Acheteur Vérifié
purchased on 08/03/2022
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3
/5
★★★☆☆
Order took a very very long time to arrive, more than 3 weeks
Acheteur Vérifié
purchased on 27/01/2022
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2
/5
★★☆☆☆
I have been searching for my supposedly delivered packages for 2 weeks. They actually arrived at another school in Poissy and were left there because the delivery person didn't have time to return to my school. Absolutely not happy with this delivery!!!! No issues with the products though.
Acheteur Vérifié
purchased on 22/02/2022
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Answer from Wesco
Hello and thank you for alerting us to your disappointment regarding the delivery. We are sorry to read that it did not go according to our own commitments regarding service. We will certainly pass this feedback - independent of our will - to our logistics service so that this does not happen again. Despite this inconvenience, we hope you will trust WESCO again for your future purchases. Have a nice day.
2
/5
★★☆☆☆
I am unfortunately disappointed with the sending of my order. There was a mistake on the label regarding the printing (Name, address number..) which delayed the delivery of my order 'lack of information'.. In short, the product seems correct, but for a first order, I remain disappointed.
Acheteur Vérifié
purchased on 09/03/2022
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Answer from Wesco
Hello and thank you for this feedback. We are sorry for this address printing error independent of our will. We take note of your legitimate dissatisfaction so that this type of inconvenience does not happen again. Despite this disappointing first experience, we hope to see you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
The delivery did not quite match my order, as out of the 9 packages ordered, only one contained the bells of the ordered size, the others were smaller, so obviously cheaper.... I am therefore disappointed with the merchandise and misled about the price....
Acheteur Vérifié
purchased on 05/03/2022
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Answer from Wesco
Hello and thank you for alerting us this way. We are sorry to read that the majority of the received bells do not meet your expectations. Following the replacement of this product, it is possible that you received old references and this does not comply with the order placed. Also, our customer service is at your disposal at [email protected] for any complaints. You can mention the different dimensions received and our teams will get back to you as soon as possible to provide a solution. Despite this inconvenience, we hope to see you again on our site. Have a nice day.
3
/5
★★★☆☆
Very slow site
Acheteur Vérifié
purchased on 02/03/2022
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3
/5
★★★☆☆
Packaging needs to be reviewed. No padding for paint cans. The tops of the cans arrived all crushed. Delivery on time.
Acheteur Vérifié
purchased on 23/02/2022
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3
/5
★★★☆☆
I had forgotten an item, you cannot simply add an item even though the order has not yet been placed. I had to call, wait 48 hours before redoing the order in its entirety.
Acheteur Vérifié
purchased on 28/02/2022
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2
/5
★★☆☆☆
The bunk arrived defective. After a week, I still have no news from customer service... unacceptable!
Acheteur Vérifié
purchased on 19/02/2022
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Answer from Wesco
Hello and thank you for alerting us through this channel regarding your disappointment with this order. We apologize for the defective nature of the product received. Our customer service teams are doing their best to respond to requests as quickly as possible. They should provide a response to your complaint this Monday, March 7. We hope that despite this inconvenience, you will trust WESCO for your future purchases. Have a nice day.
3
/5
★★★☆☆
The products are of quality fortunately, but 1 month and a half to receive items that were supposed to be in stock is a bit long. I had to go fishing for information myself after 3 weeks, the customer service did not communicate anything to me before that date.
Acheteur Vérifié
purchased on 17/01/2022
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3
/5
★★★☆☆
Fast delivery, products conform but still have small defects despite the price!
Acheteur Vérifié
purchased on 19/02/2022
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3
/5
★★★☆☆
Mediocre delivery
Acheteur Vérifié
purchased on 19/02/2022
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3
/5
★★★☆☆
The products are very good but one of the ordered boards arrived damaged because the tape on the box was partly on the poster.
Acheteur Vérifié
purchased on 18/02/2022
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3
/5
★★★☆☆
Delivery the package arrived all dented. the site is great. too bad there is no search by age
Acheteur Vérifié
purchased on 15/02/2022
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3
/5
★★★☆☆
Waiting for a response from customer service
Acheteur Vérifié
purchased on 13/02/2022
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2
/5
★★☆☆☆
I bought a brachiation bar, the bar seems very solid but it is not noted on the product that wall fixings need to be added, so the price is almost doubled. I realized this when I received my package.
Acheteur Vérifié
purchased on 10/02/2022
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Answer from Wesco
Hello and thank you for your feedback. Following your remark and to inform future buyers, we will update the product description to specify that the fixings are not provided with the product. We thank you for your help which allows us to improve. Have a nice day.