/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The order sent did not correspond at all to the order placed, no control during preparation and shipping. I reported the problem to customer service who informed me that they would proceed with an exchange by sending me a prepaid label via email. 7 days later and despite follow-ups, still no label for the return nor a package corresponding to my order, even though I indicated it was a birthday gift. Customer service no longer responds to my follow-ups. I am used to online shopping but I have never seen this! For individuals, I do not recommend this site at all, regardless of the quality of Wesco products.
Acheteur Vérifié
purchased on 21/01/2018
Translated review
Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. Customer service is handling your request to send you the products quickly.
1
/5
★☆☆☆☆
No understanding from customer service, billing service.
Acheteur Vérifié
purchased on 15/12/2017
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Answer from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it be listening or advice. Our customer service will contact you by phone and email to assist you in your process.
1
/5
★☆☆☆☆
A total mess for the delivery: supposedly you can choose your day. I requested January 15. The customer service contacted by phone for something else told me that it would actually be between the 15th and the 17th, but that I would be informed by the carrier the day before. Consequently, WITHOUT WARNING, the carrier delivered on the 13th, at the moment I was supposed to leave, which made me late for the rest of my day... And we can say I was lucky because 5 minutes later I would not have been delivered.
Acheteur Vérifié
purchased on 01/12/2017
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Answer from Wesco
Thank you for your feedback and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The company in charge of the delivery should have contacted you during your delivery. Your complaint has been forwarded to them. Necessary measures will be taken to ensure that this does not happen again.
1
/5
★☆☆☆☆
Overall, I am very dissatisfied with Wesco!!! defective products, long delivery time, excessive prices!!! Moreover, the sales representative is really bad, does not know her clients and does not follow her orders. This is my 3rd nursery, for the others, I will definitely switch to the competition
Acheteur Vérifié
purchased on 13/12/2017
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Answer from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our customer service has contacted you to proceed with the replacement of the defective products. We hope they will fully satisfy you this time.