/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Unfortunately, 2 of the 3 ordered drums arrived damaged and will require an exchange or return.
Acheteur Vérifié
purchased on 30/11/2021
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Answer from Wesco
Hello and thank you for notifying us about the problem encountered. We invite you to write to us at [email protected], attaching some photos, and our customer service will do what is necessary to provide you with a solution as soon as possible. We sincerely regret this quality issue and hope to have the opportunity to see you again in the future on our site. Have a nice day.
2
/5
★★☆☆☆
I placed my order to see it before Christmas as planned, but unfortunately, I received it at the beginning of January.
Acheteur Vérifié
purchased on 22/11/2021
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Answer from Wesco
Hello and thank you for your experience feedback. We are sincerely sorry for this longer delivery time than initially expected. For several months, globally, some raw materials have faced supply difficulties, directly impacting the availability of finished products. As a manufacturer and distributor, we are also affected by this situation and are doing everything possible to minimize the impact on our customers to ensure their satisfaction. Despite this delivery delay, we hope your order meets your expectations. We look forward to seeing you again soon on our site, and we wish you a very good day.
3
/5
★★★☆☆
The delivery was much longer than expected. And the baby module kit does not fit together. For the price, it's really exaggerated.
Acheteur Vérifié
purchased on 14/12/2021
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2
/5
★★☆☆☆
Big delivery problem. At the end of my order, I had the choice for the delivery date. I marked from December 29 because I was not home before. And the order arrived on December 27. So very disappointed.
Acheteur Vérifié
purchased on 19/12/2021
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Answer from Wesco
Hello and thank you for your feedback. Indeed, after checking with our services, we did communicate the date of December 29 to the carrier for the delivery of your order. This date was not respected and this independently of our will. We regret your disappointment and hope that you will give us a second chance by coming back to see us soon on our site. Have a nice day.
2
/5
★★☆☆☆
One of the 3 ordered items is defective, one of the light balls does not turn on.
Acheteur Vérifié
purchased on 09/12/2021
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2
/5
★★☆☆☆
Quality products, shipping faster than expected, functional site. Missing one item (missing 1 flower out of the 3 swirling flowers planned)
Acheteur Vérifié
purchased on 21/11/2021
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Answer from Wesco
Hello and thank you for your feedback. Our customer service is well informed of your complaint and is taking the necessary steps to resend you a compliant product as soon as possible. We thank you for your patience and hope to have the opportunity to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
See below
Acheteur Vérifié
purchased on 20/10/2021
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the site. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
3
/5
★★★☆☆
Regarding the site and navigation, I find it not very intuitive and sometimes difficult to find an item.
Acheteur Vérifié
purchased on 03/12/2021
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3
/5
★★★☆☆
It's a supplier for communities so I thought the toys would be sturdy and of good quality, but for musical instruments, I will now turn to other sites
Acheteur Vérifié
purchased on 30/11/2021
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3
/5
★★★☆☆
Preparation too long, numerous messages telling me to finalize my order when it was finished and paid for several days ago
Acheteur Vérifié
purchased on 05/12/2021
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2
/5
★★☆☆☆
I DID NOT RECEIVE THE ORDERED MODEL BUT ANOTHER FROM THE SAME BRAND, WITHOUT INFORMING ME, NOR TELLING ME THAT THEY DID NOT HAVE MY PRODUCT.. AFTER COMPLAINT, I WAS TOLD THAT THE ONE DELIVERED MIGHT BE SUITABLE, THEN NO MORE NEWS, NO INFORMATION ON THIS DELIVERY ERROR, NO OFFER OF REFUND..
Acheteur Vérifié
purchased on 22/11/2021
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Answer from Wesco
Hello and thank you for your feedback. Our customer service has taken your request into account and has indicated the procedure to follow for a refund to be made. On the product sheet in question, we specify that the color is assorted. The preparation of the order for this reference is therefore done randomly (the product itself remains in accordance with the visual and description, only the color changes). We still hope to have the opportunity to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Pretty but expensive. It's for Christmas so it should be asked again in a month after observing the child with it.
Acheteur Vérifié
purchased on 22/11/2021
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2
/5
★★☆☆☆
Package delivered to another address, I had to go pick it up
Acheteur Vérifié
purchased on 01/12/2021
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Answer from Wesco
Hello and thank you for sharing your feedback. We sincerely apologize for this delivery error that was beyond our control. We are immediately forwarding the information to our logistics department so that the necessary actions are taken with the concerned carrier and especially to ensure that this does not happen again. We hope that you will not hold this delivery error against us and that you will visit our site again soon. Have a nice day.
3
/5
★★★☆☆
We had a problem with the delivery. The delivery person did not call us while we were on site and we had to go to a delivery point, which is a shame, I don't see why we give our phone numbers if we are not called.....
Acheteur Vérifié
purchased on 09/11/2021
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2
/5
★★☆☆☆
More than a month for an order. Ordered on November 6, received on December 8, and this without any intermediate information from WESCO. So, bad rating.
Acheteur Vérifié
purchased on 06/11/2021
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for this particularly long delivery time. The reference you ordered had a supply delay and therefore a consequence on your delivery. We understand your disappointment and still hope to have the opportunity to see you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
Products still not received, however, and no tracking
Acheteur Vérifié
purchased on 02/12/2021
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Answer from Wesco
Hello and thank you for taking the time to write to us. We are sorry that the tracking of your order could not be done via your customer area. Exceptionally, you can track your package directly on the Colissimo site with the following number 6A22390599759. According to our information, delivery is imminent. We apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
Very disappointed because all the clothes taken for the doll are either too big or really too small. I am from Tahiti and it is impossible to return the doll clothes before this Christmas to dress the doll.
Acheteur Vérifié
purchased on 06/11/2021
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Answer from Wesco
Hello and thank you for your feedback. We invite you to contact our customer service at [email protected] so that your request can be taken into account and we can proceed with the necessary exchange. Delivery to Tahiti is indeed not possible. However, our customer service will analyze your situation to provide the most satisfactory solution. We thank you in advance for your cooperation and apologize for all these inconveniences. Have a nice day.
3
/5
★★★☆☆
Long to receive the order. A first shipment containing the catalog (paid). This was not justified in my opinion. The catalog could have been delivered with the rugs.
Acheteur Vérifié
purchased on 04/11/2021
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3
/5
★★★☆☆
I have made several orders in recent months for the quality of the products. However, I think I will stop ordering because I can never create an account which would certainly offer me discounts.
Acheteur Vérifié
purchased on 03/11/2021
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3
/5
★★★☆☆
Difficulties on my side to be connected
Acheteur Vérifié
purchased on 21/11/2021
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3
/5
★★★☆☆
Well-presented site but the manufacturing locations are not indicated
Acheteur Vérifié
purchased on 11/11/2021
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3
/5
★★★☆☆
2 packages out of 3 with broken contents. I am still waiting for the replacement while I needed these items so I find myself penalized. One item broke after only 3 uses (empty and apple slicer). Really disappointed with this order. I have lost time and money.
Acheteur Vérifié
purchased on 12/11/2021
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3
/5
★★★☆☆
Quality service to improve
Acheteur Vérifié
purchased on 09/11/2021
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2
/5
★★☆☆☆
Concern about a product reported on Sunday... it is now Thursday and no callback or email from them. The products are good but the customer service leaves much to be desired... My daughter will probably have a damaged Christmas gift
Acheteur Vérifié
purchased on 30/10/2021
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Answer from Wesco
Hello and thank you for your feedback. Your file is being processed by our customer service which is proceeding with an exchange of the item. We apologize for the inconvenience caused. As Christmas approaches, activity intensifies and our teams do their best every day to provide a quick response. We thank you for your patience so far and hope to have the opportunity to see you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
Delivery of the wrong product which apparently does not exist in the catalog (the description - including on the order form or invoice being incorrect: it is not 3 in 1 glue varnish but 4 in 1 Pouring. Tedious return for refund
Acheteur Vérifié
purchased on 05/11/2021
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Answer from Wesco
Hello and thank you for your feedback. Your file is being processed by our customer service for a refund to be made. We apologize for this designation error. We thank you for your cooperation and patience. We hope you will give us a second chance by returning to our site next time. Have a nice day.
3
/5
★★★☆☆
Lack of information on the order's progress
Acheteur Vérifié
purchased on 06/11/2021
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2
/5
★★☆☆☆
Not enough information about the product I purchased
Acheteur Vérifié
purchased on 08/11/2021
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the product or its specifications. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
3
/5
★★★☆☆
1 order 1 package on Monday 1 package on Wednesday and still no paper
Acheteur Vérifié
purchased on 07/11/2021
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3
/5
★★★☆☆
I expected to receive the names of the animals on the back of the cards, but nothing. Only 2 blank sheets with self-adhesive labels. But no list of names. It's up to us to find out!!!
Acheteur Vérifié
purchased on 06/11/2021
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3
/5
★★★☆☆
Damaged package.
Acheteur Vérifié
purchased on 30/10/2021
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