/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Pleasant site and easy to navigate
Acheteur Vérifié
purchased on 03/02/2022
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3
/5
★★★☆☆
Navigation is always a bit slow. availability delay not anticipated.
Acheteur Vérifié
purchased on 16/12/2021
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3
/5
★★★☆☆
The products are of good quality but the delivery is mediocre. Several delivery issues noted for a single order.
Acheteur Vérifié
purchased on 21/10/2021
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3
/5
★★★☆☆
First time disappointed by WESCO. Missing a part. Hoping for a quick response from customer service
Acheteur Vérifié
purchased on 06/02/2022
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2
/5
★★☆☆☆
Package arrived damaged. The table is to be assembled of course, but the screws are missing. We hope to receive them as soon as possible.
Acheteur Vérifié
purchased on 28/01/2022
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for this oversight and present our apologies. Our customer service is aware of your request and is taking the necessary steps to send you the missing items. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Thank you for checking the colors when we ordered 2 blue stools and received one blue and one violet.
Acheteur Vérifié
purchased on 24/01/2022
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3
/5
★★★☆☆
The plastic of the clock is scratched, otherwise the reception went well.
Acheteur Vérifié
purchased on 26/01/2022
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3
/5
★★★☆☆
The site is very good. The customer service is also very good. Big delivery issues (2 months wait while the item was in stock at the time of order) Otherwise the products are great and of very good quality
Acheteur Vérifié
purchased on 13/11/2021
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2
/5
★★☆☆☆
The products are very good, however I am not too happy with the rest. The products arrive packaged in large bags and are very dirty, some have very difficult black stains to remove, some stains simply do not come off and are ingrained. I didn't even contact customer service because for my last order I received a block with a damaged corner, okay really very slightly damaged but when you see the price I would have hoped everything to be impeccable. Customer service did not respond to me. Too bad because the products are good.
Acheteur Vérifié
purchased on 01/12/2021
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Answer from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience at Wesco. We are particularly attentive to the quality of our products and the cleanliness of their packaging at the time of departure from our warehouse. If a package was not compliant, it would obviously be redone before shipping. We cannot leave you with soiled products as this goes against our quality commitments. That is why we would need you to send us a complaint at [email protected] (including some photos of the defective products) so that we can provide you with a solution quickly. We thank you in advance for your cooperation and sincerely hope that this unfortunate experience will not prevent you from returning to us at http://www.wesco.fr. Have a nice day.
3
/5
★★★☆☆
Impeccable website, easy to navigate, I received the order 1 week later and very satisfied with both products (cot bed + fitted sheet) of very good quality, I know these products very well being a former nursery assistant and now a childminder. However, I have a complaint about the delivery, the delivery person was really not friendly at all either on the phone or at delivery, barely a 'hello' and no 'goodbye' either (politeness is something essential that we teach children) if he doesn't like his job he should change it immediately, it would be better for everyone!
Acheteur Vérifié
purchased on 20/01/2022
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3
/5
★★★☆☆
For this order, the delivery time was really too long. Ordered for Christmas, it arrived at the end of January.
Acheteur Vérifié
purchased on 17/11/2021
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3
/5
★★★☆☆
A huge box for 2 small binders, the wrong colors of binders and an extended delay
Acheteur Vérifié
purchased on 13/01/2022
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3
/5
★★★☆☆
Box opened on the side and pencil sharpener loose in the box
Acheteur Vérifié
purchased on 11/01/2022
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3
/5
★★★☆☆
Good but a bit long
Acheteur Vérifié
purchased on 13/12/2021
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3
/5
★★★☆☆
Error in the order with barriers that are not the right color. One of the barriers arrived broken (maybe the carrier).
Acheteur Vérifié
purchased on 23/12/2021
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3
/5
★★★☆☆
Overall satisfied but small disappointments on details that lower the rating.
Acheteur Vérifié
purchased on 15/12/2021
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2
/5
★★☆☆☆
Unfortunately, 2 of the 3 ordered drums arrived damaged and will require an exchange or return.
Acheteur Vérifié
purchased on 30/11/2021
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Answer from Wesco
Hello and thank you for notifying us about the problem encountered. We invite you to write to us at [email protected], attaching some photos, and our customer service will do what is necessary to provide you with a solution as soon as possible. We sincerely regret this quality issue and hope to have the opportunity to see you again in the future on our site. Have a nice day.
2
/5
★★☆☆☆
I placed my order to see it before Christmas as planned, but unfortunately, I received it at the beginning of January.
Acheteur Vérifié
purchased on 22/11/2021
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Answer from Wesco
Hello and thank you for your experience feedback. We are sincerely sorry for this longer delivery time than initially expected. For several months, globally, some raw materials have faced supply difficulties, directly impacting the availability of finished products. As a manufacturer and distributor, we are also affected by this situation and are doing everything possible to minimize the impact on our customers to ensure their satisfaction. Despite this delivery delay, we hope your order meets your expectations. We look forward to seeing you again soon on our site, and we wish you a very good day.
3
/5
★★★☆☆
The delivery was much longer than expected. And the baby module kit does not fit together. For the price, it's really exaggerated.
Acheteur Vérifié
purchased on 14/12/2021
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2
/5
★★☆☆☆
Big delivery problem. At the end of my order, I had the choice for the delivery date. I marked from December 29 because I was not home before. And the order arrived on December 27. So very disappointed.
Acheteur Vérifié
purchased on 19/12/2021
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Answer from Wesco
Hello and thank you for your feedback. Indeed, after checking with our services, we did communicate the date of December 29 to the carrier for the delivery of your order. This date was not respected and this independently of our will. We regret your disappointment and hope that you will give us a second chance by coming back to see us soon on our site. Have a nice day.
2
/5
★★☆☆☆
One of the 3 ordered items is defective, one of the light balls does not turn on.
Acheteur Vérifié
purchased on 09/12/2021
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2
/5
★★☆☆☆
Quality products, shipping faster than expected, functional site. Missing one item (missing 1 flower out of the 3 swirling flowers planned)
Acheteur Vérifié
purchased on 21/11/2021
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Answer from Wesco
Hello and thank you for your feedback. Our customer service is well informed of your complaint and is taking the necessary steps to resend you a compliant product as soon as possible. We thank you for your patience and hope to have the opportunity to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
See below
Acheteur Vérifié
purchased on 20/10/2021
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the site. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
3
/5
★★★☆☆
Regarding the site and navigation, I find it not very intuitive and sometimes difficult to find an item.
Acheteur Vérifié
purchased on 03/12/2021
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3
/5
★★★☆☆
It's a supplier for communities so I thought the toys would be sturdy and of good quality, but for musical instruments, I will now turn to other sites
Acheteur Vérifié
purchased on 30/11/2021
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3
/5
★★★☆☆
Preparation too long, numerous messages telling me to finalize my order when it was finished and paid for several days ago
Acheteur Vérifié
purchased on 05/12/2021
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2
/5
★★☆☆☆
I DID NOT RECEIVE THE ORDERED MODEL BUT ANOTHER FROM THE SAME BRAND, WITHOUT INFORMING ME, NOR TELLING ME THAT THEY DID NOT HAVE MY PRODUCT.. AFTER COMPLAINT, I WAS TOLD THAT THE ONE DELIVERED MIGHT BE SUITABLE, THEN NO MORE NEWS, NO INFORMATION ON THIS DELIVERY ERROR, NO OFFER OF REFUND..
Acheteur Vérifié
purchased on 22/11/2021
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Answer from Wesco
Hello and thank you for your feedback. Our customer service has taken your request into account and has indicated the procedure to follow for a refund to be made. On the product sheet in question, we specify that the color is assorted. The preparation of the order for this reference is therefore done randomly (the product itself remains in accordance with the visual and description, only the color changes). We still hope to have the opportunity to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Pretty but expensive. It's for Christmas so it should be asked again in a month after observing the child with it.
Acheteur Vérifié
purchased on 22/11/2021
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2
/5
★★☆☆☆
Package delivered to another address, I had to go pick it up
Acheteur Vérifié
purchased on 01/12/2021
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Answer from Wesco
Hello and thank you for sharing your feedback. We sincerely apologize for this delivery error that was beyond our control. We are immediately forwarding the information to our logistics department so that the necessary actions are taken with the concerned carrier and especially to ensure that this does not happen again. We hope that you will not hold this delivery error against us and that you will visit our site again soon. Have a nice day.
3
/5
★★★☆☆
We had a problem with the delivery. The delivery person did not call us while we were on site and we had to go to a delivery point, which is a shame, I don't see why we give our phone numbers if we are not called.....
Acheteur Vérifié
purchased on 09/11/2021
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