/10
★★★★★
based on 13093 reviews published
★★★★★
based on 13093 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The waiting time!! Very long!! Between the moment of the order and the delivery!! It is also unfortunate that the provider does not call to schedule a day and time for delivery. I stayed three days waiting without being able to go out because a date range had been given to me, and of course three lost days because delivered much later!
Acheteur Vérifié
purchased on 03/10/2021
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3
/5
★★★☆☆
Quality item and compliant but delivery took 2 months due to the current shortage of materials.
Acheteur Vérifié
purchased on 18/09/2021
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3
/5
★★★☆☆
Package received damaged and torn. No protection for the package.
Acheteur Vérifié
purchased on 01/11/2021
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3
/5
★★★☆☆
Not always easy to find what you're looking for
Acheteur Vérifié
purchased on 27/10/2021
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3
/5
★★★☆☆
After an order that I had to pay 4 times and then call customer service, I finally managed to order the children's bike handles! (Bank problem according to customer service, personally I lean more towards a payment platform problem because this never happens to me elsewhere) Delivery and waiting for the order is very, very long! Delivery requested and desired at a specific moment, ultimately to be picked up at the Post Office. In short, a very disappointing customer experience.
Acheteur Vérifié
purchased on 14/10/2021
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3
/5
★★★☆☆
Difficult for me to find certain products, you have to search.
Acheteur Vérifié
purchased on 21/10/2021
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2
/5
★★☆☆☆
Very disappointed by the lack of communication from the brand. More than 2 months delay when that was not what was announced. Delivery postponed without being warned and no compensation even though it was a birth gift. This is not professional.
Acheteur Vérifié
purchased on 10/08/2021
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Answer from Wesco
Hello and thank you for taking the time to write to us. First of all, we apologize for this particularly long delivery delay and our lack of communication which only heightened your disappointment. Our customer service is processing a refund for the shipping costs related to your order. Additionally, we would like to clarify that during this current period, like many economic players, we sometimes face supply difficulties on certain references. Unfortunately, the product you ordered is affected. Our teams are all mobilized to ensure product availability and are doing their utmost to guarantee deadlines with suppliers. Customer satisfaction remains our priority. We hope that in light of these elements you will trust us again by returning to our site. Have a nice day.
3
/5
★★★☆☆
The products are of good quality and the choice is really important, but the customer service really leaves something to be desired in some aspects. It is incomprehensible not to be able to easily modify or cancel an order on an online site within hours of placing it.
Acheteur Vérifié
purchased on 21/10/2021
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3
/5
★★★☆☆
The packaging of the benches leaves much to be desired, lacking protection. Packaging was greasy due to the carrier, who was also not friendly, respectful, or polite, they threw the packages on the ground. Billing error inside the package.
Acheteur Vérifié
purchased on 18/10/2021
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Answer from Wesco
Hello and thank you for taking the time to write to us. Could you please contact us at [email protected] so that we can correct our billing error? Furthermore, we are sincerely sorry that the delivery service did not meet our quality commitments. We will forward the information to our logistics department, which will liaise with the carrier in question. We hope to have the opportunity to see you again on our site. Have a good day.
3
/5
★★★☆☆
Delivery in small pieces, making it difficult for the customer to track...
Acheteur Vérifié
purchased on 21/09/2021
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3
/5
★★★☆☆
An order arrived after more than 4 months
Acheteur Vérifié
purchased on 04/06/2021
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2
/5
★★☆☆☆
Several orders with a lot of delays and still in delivery for several weeks! Products marked as available on the site and after ordering, we are informed that the items are unavailable.
Acheteur Vérifié
purchased on 08/10/2021
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Answer from Wesco
Hello and thank you for sharing your experience with us. First of all, we apologize as the delivery of your order exceeds an acceptable timeframe and we understand your dissatisfaction. We have investigated on our side to understand what may have happened. It turns out that your order contains references that have gone out of stock. The time it takes for them to be restocked from our suppliers can take several weeks. Like many companies, we are also experiencing supply delays due to the COVID crisis, which has repercussions throughout the chain (up to the final customer). Please know that our teams are doing their utmost to minimize the impact on our activity. To date, you still have 2 products awaiting delivery. Of course, we understand that you do not wish to wait this additional timeframe. If that is the case, we invite you to contact our customer service at 05 49 80 01 66. We renew our apologies and are particularly grateful for the patience you have shown so far. Have a nice day.
3
/5
★★★☆☆
Waste of time because my cart did not remain in memory
Acheteur Vérifié
purchased on 20/09/2021
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3
/5
★★★☆☆
I am very unhappy with the delivery. I was told before the 12th, I was delivered on the 13th, I requested a time slot. The gentleman from the appointment scheduling told me: 'I don't care, it's my last day.' He said the delivery person would notify me by text an hour before. He came without warning. I told him that his attitude harmed the Wesco brand that I know well. In short, I lost a day of work. The rug therefore costs me very dearly. I wish to be compensated in one way or another. I agree to be contacted by phone.
Acheteur Vérifié
purchased on 04/10/2021
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. The delivery is carried out by an external provider to Wesco and unfortunately, we cannot guarantee the professionalism of the delivery person. Our logistics service is informed and is taking the necessary steps with the carrier to ensure that this situation does not happen again. As you rightly point out, this harms our image and the satisfaction of our customers, which we regret just as much. After verification, your order confirmation indicated a delivery between 18/10 and 20/10, so you were delivered more quickly than expected. Our customer service is at your complete disposal at 05 49 80 01 66. Have a nice day.
3
/5
★★★☆☆
Clear and easy site, good products but delivery time issues.
Acheteur Vérifié
purchased on 01/09/2021
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3
/5
★★★☆☆
No issues in terms of material quality and yes, the price is probably justified, but for childminders, it's unfortunate that equipping is very expensive. We should be considered as professionals in early childhood (which we are) to have benefits and discounts.
Acheteur Vérifié
purchased on 04/10/2021
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2
/5
★★☆☆☆
Broken goods upon delivery
Acheteur Vérifié
purchased on 27/09/2021
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing our orders, transport mishaps can happen and are beyond our control. Our customer service has taken the necessary steps to resend you compliant products. We thank you in advance for your understanding and wish you a very good day.
2
/5
★★☆☆☆
I am mixed, the item is compliant but the delivery was made several days after the date announced by Wesco and with great difficulty with the delivery company that does not like individuals (zigler). The invoice was also not issued by Wesco which poses a problem for me because it is professional equipment, there is a big lack of professionalism on the part of Wesco!
Acheteur Vérifié
purchased on 09/09/2021
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Answer from Wesco
Hello and thank you for sharing your feedback. When you placed your order, we indicated a delivery between September 17 and 21. After checking with the carrier, your order was indeed delivered within the allotted time. Furthermore, our customer service confirms that your invoice is indeed issued by Wesco. We are surprised by the lack of professionalism you mention as we have fulfilled our commitments for your order. Listening to our customers and in a logic of continuous improvement of our practices, we remain at your disposal at 05 49 80 01 66 to discuss this further if you wish. Rest assured that your satisfaction remains our priority. Have a nice day.
3
/5
★★★☆☆
The package was not delivered to the correct address, nor on the scheduled date, and I have not yet retrieved it... I had indicated a different address for delivery and billing.
Acheteur Vérifié
purchased on 27/08/2021
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3
/5
★★★☆☆
Between 2 and 3 stars for now... I have a mixed opinion. I submitted my request to customer service via the contact form a few days ago (with my order number etc...) and I'm waiting for their response. My daughter's mattress is 13 cm high but the Wesco mattress cover is only suitable for mattresses that are 10 cm high or less (information not present in the product description at the time of purchase) so I am unable to properly close the cover around my daughter's mattress. Additionally, I still haven't unpacked the second cover (as I ordered 2 identical products) not knowing if I will have to return it to Wesco. It's not easy to use just one cover for daily use. I hope to hear from you soon as my work hours (8am-7pm) do not allow me to contact you easily. Thank you, sincerely, Audrey Defer.
Acheteur Vérifié
purchased on 08/09/2021
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3
/5
★★★☆☆
Good site, a bit disappointed with the monkey bar. The large mirrors are very good.
Acheteur Vérifié
purchased on 16/09/2021
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3
/5
★★★☆☆
I reordered clips for hoops due to a mistake by Wesco in a previous order (2 bags for sticks received instead of 1 for sticks + 1 for hoops - as clearly indicated on the order, no doubt). This time I ordered 2 bags for hoops, which were the only ones available during my order... and it was transcribed by the code for clips for sticks!!! So now I have 4 sets of clips for sticks... and still nothing for my hoops. For the rest of the order - as is generally the case for old orders - no problem.
Acheteur Vérifié
purchased on 12/09/2021
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3
/5
★★★☆☆
Attractive products. Disappointment regarding the size of eco cars.
Acheteur Vérifié
purchased on 12/09/2021
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3
/5
★★★☆☆
Obvious defects on some products. Wobbly chair, damaged table. Despite several letters and calls, no response from customer service. Very disappointing.
Acheteur Vérifié
purchased on 18/08/2021
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3
/5
★★★☆☆
No problem with the presentation and delivery of your products, but regarding what I ordered - an assortment of 25 sheets of 160 g cardboard in 10 colors - it is incomplete and does not match the description composition.
Acheteur Vérifié
purchased on 08/09/2021
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3
/5
★★★☆☆
Average navigation. Keyword searches are too narrow. Had to struggle a bit to find the wooden bed.
Acheteur Vérifié
purchased on 02/09/2021
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3
/5
★★★☆☆
Received a changing mat in a simple plastic packaging that was torn. Fortunately, there was no damage to the mat. In the future, please review the packaging with more care.
Acheteur Vérifié
purchased on 03/09/2021
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3
/5
★★★☆☆
The Family section is not clearly identified compared to the site dedicated to professionals
Acheteur Vérifié
purchased on 05/09/2021
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3
/5
★★★☆☆
Photo display issue of the items
Acheteur Vérifié
purchased on 26/08/2021
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3
/5
★★★☆☆
The plastic and the foam inside have a smell that does not go away even after being outside for a few days and washed, the zippers on both mattresses are broken
Acheteur Vérifié
purchased on 09/08/2021
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