/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
More than a month for an order. Ordered on November 6, received on December 8, and this without any intermediate information from WESCO. So, bad rating.
Acheteur Vérifié
purchased on 06/11/2021
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for this particularly long delivery time. The reference you ordered had a supply delay and therefore a consequence on your delivery. We understand your disappointment and still hope to have the opportunity to see you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
Products still not received, however, and no tracking
Acheteur Vérifié
purchased on 02/12/2021
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Answer from Wesco
Hello and thank you for taking the time to write to us. We are sorry that the tracking of your order could not be done via your customer area. Exceptionally, you can track your package directly on the Colissimo site with the following number 6A22390599759. According to our information, delivery is imminent. We apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
Very disappointed because all the clothes taken for the doll are either too big or really too small. I am from Tahiti and it is impossible to return the doll clothes before this Christmas to dress the doll.
Acheteur Vérifié
purchased on 06/11/2021
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Answer from Wesco
Hello and thank you for your feedback. We invite you to contact our customer service at [email protected] so that your request can be taken into account and we can proceed with the necessary exchange. Delivery to Tahiti is indeed not possible. However, our customer service will analyze your situation to provide the most satisfactory solution. We thank you in advance for your cooperation and apologize for all these inconveniences. Have a nice day.
3
/5
★★★☆☆
Long to receive the order. A first shipment containing the catalog (paid). This was not justified in my opinion. The catalog could have been delivered with the rugs.
Acheteur Vérifié
purchased on 04/11/2021
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3
/5
★★★☆☆
I have made several orders in recent months for the quality of the products. However, I think I will stop ordering because I can never create an account which would certainly offer me discounts.
Acheteur Vérifié
purchased on 03/11/2021
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3
/5
★★★☆☆
Difficulties on my side to be connected
Acheteur Vérifié
purchased on 21/11/2021
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3
/5
★★★☆☆
Well-presented site but the manufacturing locations are not indicated
Acheteur Vérifié
purchased on 11/11/2021
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3
/5
★★★☆☆
2 packages out of 3 with broken contents. I am still waiting for the replacement while I needed these items so I find myself penalized. One item broke after only 3 uses (empty and apple slicer). Really disappointed with this order. I have lost time and money.
Acheteur Vérifié
purchased on 12/11/2021
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3
/5
★★★☆☆
Quality service to improve
Acheteur Vérifié
purchased on 09/11/2021
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2
/5
★★☆☆☆
Concern about a product reported on Sunday... it is now Thursday and no callback or email from them. The products are good but the customer service leaves much to be desired... My daughter will probably have a damaged Christmas gift
Acheteur Vérifié
purchased on 30/10/2021
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Answer from Wesco
Hello and thank you for your feedback. Your file is being processed by our customer service which is proceeding with an exchange of the item. We apologize for the inconvenience caused. As Christmas approaches, activity intensifies and our teams do their best every day to provide a quick response. We thank you for your patience so far and hope to have the opportunity to see you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
Delivery of the wrong product which apparently does not exist in the catalog (the description - including on the order form or invoice being incorrect: it is not 3 in 1 glue varnish but 4 in 1 Pouring. Tedious return for refund
Acheteur Vérifié
purchased on 05/11/2021
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Answer from Wesco
Hello and thank you for your feedback. Your file is being processed by our customer service for a refund to be made. We apologize for this designation error. We thank you for your cooperation and patience. We hope you will give us a second chance by returning to our site next time. Have a nice day.
3
/5
★★★☆☆
Lack of information on the order's progress
Acheteur Vérifié
purchased on 06/11/2021
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2
/5
★★☆☆☆
Not enough information about the product I purchased
Acheteur Vérifié
purchased on 08/11/2021
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of the product or its specifications. It has therefore not been published as it cannot provide any guarantee or advice to future buyers.
3
/5
★★★☆☆
1 order 1 package on Monday 1 package on Wednesday and still no paper
Acheteur Vérifié
purchased on 07/11/2021
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3
/5
★★★☆☆
I expected to receive the names of the animals on the back of the cards, but nothing. Only 2 blank sheets with self-adhesive labels. But no list of names. It's up to us to find out!!!
Acheteur Vérifié
purchased on 06/11/2021
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3
/5
★★★☆☆
Damaged package.
Acheteur Vérifié
purchased on 30/10/2021
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3
/5
★★★☆☆
The waiting time!! Very long!! Between the moment of the order and the delivery!! It is also unfortunate that the provider does not call to schedule a day and time for delivery. I stayed three days waiting without being able to go out because a date range had been given to me, and of course three lost days because delivered much later!
Acheteur Vérifié
purchased on 03/10/2021
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3
/5
★★★☆☆
Quality item and compliant but delivery took 2 months due to the current shortage of materials.
Acheteur Vérifié
purchased on 18/09/2021
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3
/5
★★★☆☆
Package received damaged and torn. No protection for the package.
Acheteur Vérifié
purchased on 01/11/2021
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3
/5
★★★☆☆
Not always easy to find what you're looking for
Acheteur Vérifié
purchased on 27/10/2021
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3
/5
★★★☆☆
After an order that I had to pay 4 times and then call customer service, I finally managed to order the children's bike handles! (Bank problem according to customer service, personally I lean more towards a payment platform problem because this never happens to me elsewhere) Delivery and waiting for the order is very, very long! Delivery requested and desired at a specific moment, ultimately to be picked up at the Post Office. In short, a very disappointing customer experience.
Acheteur Vérifié
purchased on 14/10/2021
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3
/5
★★★☆☆
Difficult for me to find certain products, you have to search.
Acheteur Vérifié
purchased on 21/10/2021
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2
/5
★★☆☆☆
Very disappointed by the lack of communication from the brand. More than 2 months delay when that was not what was announced. Delivery postponed without being warned and no compensation even though it was a birth gift. This is not professional.
Acheteur Vérifié
purchased on 10/08/2021
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Answer from Wesco
Hello and thank you for taking the time to write to us. First of all, we apologize for this particularly long delivery delay and our lack of communication which only heightened your disappointment. Our customer service is processing a refund for the shipping costs related to your order. Additionally, we would like to clarify that during this current period, like many economic players, we sometimes face supply difficulties on certain references. Unfortunately, the product you ordered is affected. Our teams are all mobilized to ensure product availability and are doing their utmost to guarantee deadlines with suppliers. Customer satisfaction remains our priority. We hope that in light of these elements you will trust us again by returning to our site. Have a nice day.
3
/5
★★★☆☆
The products are of good quality and the choice is really important, but the customer service really leaves something to be desired in some aspects. It is incomprehensible not to be able to easily modify or cancel an order on an online site within hours of placing it.
Acheteur Vérifié
purchased on 21/10/2021
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3
/5
★★★☆☆
The packaging of the benches leaves much to be desired, lacking protection. Packaging was greasy due to the carrier, who was also not friendly, respectful, or polite, they threw the packages on the ground. Billing error inside the package.
Acheteur Vérifié
purchased on 18/10/2021
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Answer from Wesco
Hello and thank you for taking the time to write to us. Could you please contact us at [email protected] so that we can correct our billing error? Furthermore, we are sincerely sorry that the delivery service did not meet our quality commitments. We will forward the information to our logistics department, which will liaise with the carrier in question. We hope to have the opportunity to see you again on our site. Have a good day.
3
/5
★★★☆☆
Delivery in small pieces, making it difficult for the customer to track...
Acheteur Vérifié
purchased on 21/09/2021
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3
/5
★★★☆☆
An order arrived after more than 4 months
Acheteur Vérifié
purchased on 04/06/2021
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2
/5
★★☆☆☆
Several orders with a lot of delays and still in delivery for several weeks! Products marked as available on the site and after ordering, we are informed that the items are unavailable.
Acheteur Vérifié
purchased on 08/10/2021
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Answer from Wesco
Hello and thank you for sharing your experience with us. First of all, we apologize as the delivery of your order exceeds an acceptable timeframe and we understand your dissatisfaction. We have investigated on our side to understand what may have happened. It turns out that your order contains references that have gone out of stock. The time it takes for them to be restocked from our suppliers can take several weeks. Like many companies, we are also experiencing supply delays due to the COVID crisis, which has repercussions throughout the chain (up to the final customer). Please know that our teams are doing their utmost to minimize the impact on our activity. To date, you still have 2 products awaiting delivery. Of course, we understand that you do not wish to wait this additional timeframe. If that is the case, we invite you to contact our customer service at 05 49 80 01 66. We renew our apologies and are particularly grateful for the patience you have shown so far. Have a nice day.
3
/5
★★★☆☆
Waste of time because my cart did not remain in memory
Acheteur Vérifié
purchased on 20/09/2021
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3
/5
★★★☆☆
I am very unhappy with the delivery. I was told before the 12th, I was delivered on the 13th, I requested a time slot. The gentleman from the appointment scheduling told me: 'I don't care, it's my last day.' He said the delivery person would notify me by text an hour before. He came without warning. I told him that his attitude harmed the Wesco brand that I know well. In short, I lost a day of work. The rug therefore costs me very dearly. I wish to be compensated in one way or another. I agree to be contacted by phone.
Acheteur Vérifié
purchased on 04/10/2021
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. The delivery is carried out by an external provider to Wesco and unfortunately, we cannot guarantee the professionalism of the delivery person. Our logistics service is informed and is taking the necessary steps with the carrier to ensure that this situation does not happen again. As you rightly point out, this harms our image and the satisfaction of our customers, which we regret just as much. After verification, your order confirmation indicated a delivery between 18/10 and 20/10, so you were delivered more quickly than expected. Our customer service is at your complete disposal at 05 49 80 01 66. Have a nice day.