/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Clear and easy site, good products but delivery time issues.
Acheteur Vérifié
purchased on 01/09/2021
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3
/5
★★★☆☆
No issues in terms of material quality and yes, the price is probably justified, but for childminders, it's unfortunate that equipping is very expensive. We should be considered as professionals in early childhood (which we are) to have benefits and discounts.
Acheteur Vérifié
purchased on 04/10/2021
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2
/5
★★☆☆☆
Broken goods upon delivery
Acheteur Vérifié
purchased on 27/09/2021
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing our orders, transport mishaps can happen and are beyond our control. Our customer service has taken the necessary steps to resend you compliant products. We thank you in advance for your understanding and wish you a very good day.
2
/5
★★☆☆☆
I am mixed, the item is compliant but the delivery was made several days after the date announced by Wesco and with great difficulty with the delivery company that does not like individuals (zigler). The invoice was also not issued by Wesco which poses a problem for me because it is professional equipment, there is a big lack of professionalism on the part of Wesco!
Acheteur Vérifié
purchased on 09/09/2021
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Answer from Wesco
Hello and thank you for sharing your feedback. When you placed your order, we indicated a delivery between September 17 and 21. After checking with the carrier, your order was indeed delivered within the allotted time. Furthermore, our customer service confirms that your invoice is indeed issued by Wesco. We are surprised by the lack of professionalism you mention as we have fulfilled our commitments for your order. Listening to our customers and in a logic of continuous improvement of our practices, we remain at your disposal at 05 49 80 01 66 to discuss this further if you wish. Rest assured that your satisfaction remains our priority. Have a nice day.
3
/5
★★★☆☆
The package was not delivered to the correct address, nor on the scheduled date, and I have not yet retrieved it... I had indicated a different address for delivery and billing.
Acheteur Vérifié
purchased on 27/08/2021
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3
/5
★★★☆☆
Between 2 and 3 stars for now... I have a mixed opinion. I submitted my request to customer service via the contact form a few days ago (with my order number etc...) and I'm waiting for their response. My daughter's mattress is 13 cm high but the Wesco mattress cover is only suitable for mattresses that are 10 cm high or less (information not present in the product description at the time of purchase) so I am unable to properly close the cover around my daughter's mattress. Additionally, I still haven't unpacked the second cover (as I ordered 2 identical products) not knowing if I will have to return it to Wesco. It's not easy to use just one cover for daily use. I hope to hear from you soon as my work hours (8am-7pm) do not allow me to contact you easily. Thank you, sincerely, Audrey Defer.
Acheteur Vérifié
purchased on 08/09/2021
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3
/5
★★★☆☆
Good site, a bit disappointed with the monkey bar. The large mirrors are very good.
Acheteur Vérifié
purchased on 16/09/2021
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3
/5
★★★☆☆
I reordered clips for hoops due to a mistake by Wesco in a previous order (2 bags for sticks received instead of 1 for sticks + 1 for hoops - as clearly indicated on the order, no doubt). This time I ordered 2 bags for hoops, which were the only ones available during my order... and it was transcribed by the code for clips for sticks!!! So now I have 4 sets of clips for sticks... and still nothing for my hoops. For the rest of the order - as is generally the case for old orders - no problem.
Acheteur Vérifié
purchased on 12/09/2021
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3
/5
★★★☆☆
Attractive products. Disappointment regarding the size of eco cars.
Acheteur Vérifié
purchased on 12/09/2021
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3
/5
★★★☆☆
Obvious defects on some products. Wobbly chair, damaged table. Despite several letters and calls, no response from customer service. Very disappointing.
Acheteur Vérifié
purchased on 18/08/2021
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3
/5
★★★☆☆
No problem with the presentation and delivery of your products, but regarding what I ordered - an assortment of 25 sheets of 160 g cardboard in 10 colors - it is incomplete and does not match the description composition.
Acheteur Vérifié
purchased on 08/09/2021
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3
/5
★★★☆☆
Average navigation. Keyword searches are too narrow. Had to struggle a bit to find the wooden bed.
Acheteur Vérifié
purchased on 02/09/2021
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3
/5
★★★☆☆
Received a changing mat in a simple plastic packaging that was torn. Fortunately, there was no damage to the mat. In the future, please review the packaging with more care.
Acheteur Vérifié
purchased on 03/09/2021
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3
/5
★★★☆☆
The Family section is not clearly identified compared to the site dedicated to professionals
Acheteur Vérifié
purchased on 05/09/2021
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3
/5
★★★☆☆
Photo display issue of the items
Acheteur Vérifié
purchased on 26/08/2021
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3
/5
★★★☆☆
The plastic and the foam inside have a smell that does not go away even after being outside for a few days and washed, the zippers on both mattresses are broken
Acheteur Vérifié
purchased on 09/08/2021
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3
/5
★★★☆☆
A variety of choices, easy ordering and delivery in several installments for the same price depending on item availability. Very complex return for unusable item as is.
Acheteur Vérifié
purchased on 10/08/2021
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3
/5
★★★☆☆
I bought the cocoon mat, the description stated that the cover was machine washable... unfortunately, it is not removable. Very disappointed especially when paying the price...
Acheteur Vérifié
purchased on 14/08/2021
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for this incorrect information. We have forwarded your comment to the relevant department and the product sheet will be updated as soon as possible. We renew our apologies and remain at your disposal at [email protected]. We hope you will give us a second chance and that you will visit our site again soon. Have a nice day.
3
/5
★★★☆☆
Partially satisfied. The threads meet my expectations. However, 4 were missing and 4 were stuck together. Furthermore, it would be good to give us the choice of delivery as I am very dissatisfied with Colissimo's services.
Acheteur Vérifié
purchased on 04/08/2021
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2
/5
★★☆☆☆
The order was received quite quickly but the product was delivered without fittings. It is stated in the delivery section 'delivered without fittings' but not knowing that the said 'fittings' were the fasteners, I did not pay attention to it. Mistake!!! €40 for fittings, competitors are much cheaper for equivalent quality.
Acheteur Vérifié
purchased on 14/08/2021
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2
/5
★★☆☆☆
Product ordered in April and delivered in August! Product left in the garden! Without prior notice of passage
Acheteur Vérifié
purchased on 12/04/2021
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Answer from Wesco
Hello and thank you for sharing your feedback with us. We apologize for this long wait and regret that the delivery did not meet our quality commitments. Unfortunately, the product went out of stock when you placed your order. A few weeks therefore passed between manufacturing and restocking. We hope nonetheless that the product brings you satisfaction and that you will trust us again by returning to our site soon. Have a good day.
3
/5
★★★☆☆
Longer delay than competitors for the same service 3 weeks unfortunately… Otherwise, the products correspond to the description even if a bit thin
Acheteur Vérifié
purchased on 20/07/2021
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3
/5
★★★☆☆
I have always been satisfied with my wesco orders but for this order, I am very disappointed. When unpacking my package, I noticed that the packaging of my fiber optic lamp was damp. At first glance, nothing special except that the lamp is a bit sticky. It turned out that it leaks slightly (marks on the furniture and rust color underneath the lamp.)
Acheteur Vérifié
purchased on 24/07/2021
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2
/5
★★☆☆☆
Partially delivered order. Not great for a gift
Acheteur Vérifié
purchased on 10/04/2021
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3
/5
★★★☆☆
The delivery took place during lunchtime, so I was not present and found the package in my office when I arrived at 1:30 PM!
Acheteur Vérifié
purchased on 24/06/2021
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3
/5
★★★☆☆
The site is quite complete, but not always explanatory.
Acheteur Vérifié
purchased on 23/07/2021
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3
/5
★★★☆☆
Data entry problem, I had to call them because I couldn't access the payment page
Acheteur Vérifié
purchased on 21/07/2021
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3
/5
★★★☆☆
Quality of the products is very satisfactory, even if this time, my rugs were delivered folded (the previous ones were not) and tend to strongly retain the marks of the folds. Moreover, the delivery person was clearly in a hurry as he entered my yard by himself, threw the rugs on the ground, did not wait for me to come out, and handed me the delivery note through the window for me to sign. Hence this mixed feedback from me. Mrs. Leroy
Acheteur Vérifié
purchased on 19/07/2021
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Answer from Wesco
Hello and thank you for your experience feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We will forward your comment regarding the folds on your rugs to the relevant department to take the necessary measures in the future. We invite you to contact our customer service at [email protected] attaching some photos of the rugs so that we can provide you with a solution. We still hope that you will visit our site again soon. Have a good day. NB: Your review cannot be published on our site as it contains personal information that could identify its author, contact them, or lead to identity theft.
3
/5
★★★☆☆
Navigation is easy, delivery a bit slow
Acheteur Vérifié
purchased on 25/06/2021
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3
/5
★★★☆☆
Only remark, I found the plastic material too hard. Otherwise simple and functional
Acheteur Vérifié
purchased on 21/06/2021
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