Reviews Wesco

Very dissatisfied with Wesco. Availability deadlines not respected at Wesco. Notification of delivery addresses is absurd. Delivery tracking is very insufficient. 15 days stuck at my personal home due to contradictory emails. And on the other hand, a requirement for advance payment without any discount! However, the delivery person was efficient and did their best to rectify the poor delivery instructions.

More than a month to receive my order ?????

Friendly welcome but poor organization and management when there is a large order. We are still waiting for products that arrive drop by drop. It's poorly managed and delivery times are not respected. Too bad! Disappointed

Complicated locker to assemble, unclear instructions on the different elements. I had to order the hooks separately, nothing is specified on the site.

Delivery in 1 week, expensive products even for made in France.

The items are of good quality but the delivery company was not very careful. My large plain sewn mat received a cut from a cutter that damaged the packaging and the mat. It is not completely cut but has taken a hit which weakens it!! Too bad for me, I saw it after unpacking because as a childminder, I was with my little ones when I received the package! So I didn't take the time to check everything.

Good

Assembly instructions very poorly explained. The furniture is too high.

The delivery person came at 12:45 while the agreed time by phone was between 14:00 and 16:00. The rug is stained with red marker marks that went through the plastic. Stains that won't come out...

Just missing the invoice. Thank you for sending it to the same address.

Delivery system via Chronopost is unreliable. Delivery times and indications were not respected (ultimately delivery to a relay point far from my home) for a cost higher than a standard delivery.

I thought to place a group order and it would be delivered without any issues, I have no idea when the bed will be delivered, which puts me in a very delicate situation because I am a childminder and it complicates my work enormously.

Order received quickly but 2 cans were broken

A product with a manufacturing defect: the cup has 2 holes where the child should place their lips. Abrasive

Very very disappointed with customer service. After realizing that I had made a mistake in my order, I contacted the service. Impossible to modify my order placed a few minutes before. I was told that I had to cancel the order and place another one and that no, they could not help me, it was up to me to do it alone. I placed a new order but couldn't find how to cancel the first one. So I gave up but I am very disappointed. Three days later, I received a Wesco catalog in my mailbox announcing that shipping costs have been free for 15 days. Do you think customer service would have informed me?!?

Book very poorly packaged for delivery, thus damaged in 2 places. I do not recommend

A slightly long order, I feel like I bought a second-hand product.

Hello, I am a grandmother. I really appreciate your products. I regularly visit your site and find the navigation easy. Recently I placed an order and on the site I appreciated being able to choose a different date because it was for my grandson's birthday. But this was not taken into account and I regret it. That's why I only give 3 stars. Thank you once again for respecting what your site offers regarding delivery... Best regards!

Scratched furniture, incomplete order, impossible to assemble the furniture due to missing parts

I ordered 3 references of brushes for my professional use. I received the wrong references for more than half of the items by mistake. It took several messages, photos to support, and numerous follow-ups to get responses. Finally, after all, a month later, customer service sent the correct references at their expense. I am generally satisfied... but for a first order for professional purposes, it does not allow for establishing an optimal trust relationship..

No protection for the package in a simple dirty plastic.

On your site, this bike was indicated as made in Europe. Surprise on the box, it says Made in China??? Displeasing effect guaranteed... Only my little girl's birthday prevented me from returning it to you. Please be honest about your descriptions.

2 orders and 2 times a defective product! Shameful given the price.

I am a bit disappointed because I ordered green rugs and not blue as shown in the photo below.

Navigation on the site is difficult, delivery in 3 parts.... for an order of 10 items! The quality of the products is mediocre.

Unfortunately, my chalks arrived broken and I ordered colored chalks but received white chalks

Difficulty finding the item reference

The delivery time of 1 working day at €14.90 is not respected, that's expensive for shipping

The package was not delivered to the correct address. The parts were still suitable for our needs.

The site did not give any news for a month after my order. I had to chase them and by miracle, they informed me that my order would ship the same day. After that, everything went well. I am just surprised by the lack of follow-up on orders. We'll chalk that up to COVID.

I had to try three times to place my order, the site crashed every time I wanted to create my account.

Hello, for this order I will only give this rating since I had made two separate orders, one for delivery in BOURG and one for delivery in AMBERIEU EN BUGEY, and both arrived in AMBERIEU...

A lot of difficulty in validating the cart

The delivery is very long.

Package dropped off at a relay point more than 10km away. While there is a relay point in my city.

Website is fine and delivery within the promised time

Carton arrived damaged

What needs improvement is not Wesco's fault, but mainly concerns the Colissimo delivery by La Poste. Delivery was scheduled via email from La Poste for a date that was not respected. During my previous order, it was the same thing. (for example: Scheduled for Thursday and actually delivered on Friday).

The delivery of one of the items took almost two months. I don't find that normal.

Disappointed by the delivery, package arrived with dents in the box, no cardboard protection for the packaging, the product arrived raw, and as a result, the base was broken