Reviews Wesco

You need to know your products well to find them. Not very intuitive.

No news following my complaint from last week...

Nothing to say about the ordered item (as per the catalog). However, there was a delay in delivery, an issue with the payment request, and especially, a very unpleasant message regarding a payment delay that is not my fault (hard to pay before Wesco invoices...)

The visibility of products is not always clear on the site and availability times can sometimes be very long.

Normal, really

Often a delivery to be expected over several weeks. Items ordered at the end of October and delivered at the beginning of January without any indication at the time of order

Delivery of the last item very long. Christmas gift arrived on January 15

I am very disappointed because I am missing screws for the assembly of one of my items and the customer service does not seem to be responsive or attentive to me at all.. I still don't know if my request made nearly a week ago is being addressed..

The packaging of items for delivery should be improved. However, I recommend the quality of your products. The items are very practical for professional use.

Very good products. However, the packaging of some products should be improved as the plastic-only packaging tears easily. Items can get dirty or even damaged during transport.

Delayed delivery, more than a month.

Hello, for my first order, I am disappointed because for a 24-hour delivery, I did not receive my ordered items but an item that had nothing to do with it. I had to send an email to get a response from you the next day and receive my ordered package in 24 hours, the next day.

Very disappointed with the delivery and the order time.

A bit disappointed because I had requested a commercial gesture as a childminder and I was simply offered free shipping, which I already had as an offer...

Long processing time for the order and damaged glue arrived, several tubes punctured

My order placed on 22/11/20 arrived in early January 2021, so after Christmas...big disappointment in front of the tree!!! no compensation from you except for a small apology note!

Sometimes not very visible and the terms of use are unclear.

I received damaged products and no news following my email?

I did not receive my package

Disappointed with one of the two products.

Good management regarding the order, it was still a large order, and the delivery times. However, a major negative point is the packaging of the package. The package was not very well packaged, it suffered some damage during transport, it even opened a bit. Inside the package, some items were also a bit damaged during transport, and they were not very well protected either.

In the pack of 6 large 19 cm balloons, there are 2 red balloons (no orange).

Intuitive website. Simple to place an order. However, the delivery was laborious: under the pretext of an allegedly incomplete address, we received SMS and emails from GLS, but not a single phone call. Sorry to live in the countryside with a hamlet name that is not listed. Only your services contacted us to resolve this issue, but without success with GLS.

Disappointed with the number strips..

Fast but packaging not designed for bottle delivery.

Very difficult to find the reference of the second product to add it to the cart

The cutlery was thrown loosely in the box without any protection, even the box itself. This is unacceptable during COVID times and for a company that works with nurseries. The box was three times too big for the contents. Really very disappointed, I wanted to order a hammock nest and a chair for my daughter from you, but that's not going to be possible. Really very disappointed. Best regards.

Navigating the site with a mobile phone is quite tedious. The delivery was catastrophic with packages thrown from the other side of my garden gate in the rain. One of the products was delivered with bottles half full.

Good quality but quite expensive nonetheless

Baby hasn't arrived yet...

Disappointed with the delivery tracking, very happy with your products and their quality.

I was not informed that the package would arrive in two parts, so I thought the chairs were lost and I did not receive any information from you.

I was unlucky, my package got lost and the baby paint was missing, which was sent to me after my complaint. The second package with cardboard bricks arrived, and 3 were missing, and one was damaged. Customer service is supposed to send me the 4 bricks. In conclusion, customer service works well, but it would be better to receive complete orders from the first shipment. I am disappointed, but Wesco products are of good quality.

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This order of a cot is a quality product. Too bad for my last order, the gastronomic kitchen from November 4, 2020, a board is missing to assemble part of the kitchen and a board of the wrong color. The quality is top... but after contacting customer service, nothing is moving... 1 month later (December 2020) I am still asked to wait until January 2021 to ask again if the boards will be available to finally assemble my kitchen for the children.... given the price paid, this is not correct at all, it is really very disappointing..... because I really appreciate their products.... disappointed not to have it completely finished for Christmas.

The site is very slow.

Delivery too long.

Good logistics, but product quality is very average

Late delivery compared to the ordered date

Fast shipping