/10
★★★★★
based on 13093 reviews published
★★★★★
based on 13093 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
A variety of choices, easy ordering and delivery in several installments for the same price depending on item availability. Very complex return for unusable item as is.
Acheteur Vérifié
purchased on 10/08/2021
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3
/5
★★★☆☆
I bought the cocoon mat, the description stated that the cover was machine washable... unfortunately, it is not removable. Very disappointed especially when paying the price...
Acheteur Vérifié
purchased on 14/08/2021
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for this incorrect information. We have forwarded your comment to the relevant department and the product sheet will be updated as soon as possible. We renew our apologies and remain at your disposal at [email protected]. We hope you will give us a second chance and that you will visit our site again soon. Have a nice day.
3
/5
★★★☆☆
Partially satisfied. The threads meet my expectations. However, 4 were missing and 4 were stuck together. Furthermore, it would be good to give us the choice of delivery as I am very dissatisfied with Colissimo's services.
Acheteur Vérifié
purchased on 04/08/2021
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2
/5
★★☆☆☆
The order was received quite quickly but the product was delivered without fittings. It is stated in the delivery section 'delivered without fittings' but not knowing that the said 'fittings' were the fasteners, I did not pay attention to it. Mistake!!! €40 for fittings, competitors are much cheaper for equivalent quality.
Acheteur Vérifié
purchased on 14/08/2021
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2
/5
★★☆☆☆
Product ordered in April and delivered in August! Product left in the garden! Without prior notice of passage
Acheteur Vérifié
purchased on 12/04/2021
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Answer from Wesco
Hello and thank you for sharing your feedback with us. We apologize for this long wait and regret that the delivery did not meet our quality commitments. Unfortunately, the product went out of stock when you placed your order. A few weeks therefore passed between manufacturing and restocking. We hope nonetheless that the product brings you satisfaction and that you will trust us again by returning to our site soon. Have a good day.
3
/5
★★★☆☆
Longer delay than competitors for the same service 3 weeks unfortunately… Otherwise, the products correspond to the description even if a bit thin
Acheteur Vérifié
purchased on 20/07/2021
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3
/5
★★★☆☆
I have always been satisfied with my wesco orders but for this order, I am very disappointed. When unpacking my package, I noticed that the packaging of my fiber optic lamp was damp. At first glance, nothing special except that the lamp is a bit sticky. It turned out that it leaks slightly (marks on the furniture and rust color underneath the lamp.)
Acheteur Vérifié
purchased on 24/07/2021
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2
/5
★★☆☆☆
Partially delivered order. Not great for a gift
Acheteur Vérifié
purchased on 10/04/2021
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3
/5
★★★☆☆
The delivery took place during lunchtime, so I was not present and found the package in my office when I arrived at 1:30 PM!
Acheteur Vérifié
purchased on 24/06/2021
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3
/5
★★★☆☆
The site is quite complete, but not always explanatory.
Acheteur Vérifié
purchased on 23/07/2021
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3
/5
★★★☆☆
Data entry problem, I had to call them because I couldn't access the payment page
Acheteur Vérifié
purchased on 21/07/2021
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3
/5
★★★☆☆
Quality of the products is very satisfactory, even if this time, my rugs were delivered folded (the previous ones were not) and tend to strongly retain the marks of the folds. Moreover, the delivery person was clearly in a hurry as he entered my yard by himself, threw the rugs on the ground, did not wait for me to come out, and handed me the delivery note through the window for me to sign. Hence this mixed feedback from me. Mrs. Leroy
Acheteur Vérifié
purchased on 19/07/2021
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Answer from Wesco
Hello and thank you for your experience feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We will forward your comment regarding the folds on your rugs to the relevant department to take the necessary measures in the future. We invite you to contact our customer service at [email protected] attaching some photos of the rugs so that we can provide you with a solution. We still hope that you will visit our site again soon. Have a good day. NB: Your review cannot be published on our site as it contains personal information that could identify its author, contact them, or lead to identity theft.
3
/5
★★★☆☆
Navigation is easy, delivery a bit slow
Acheteur Vérifié
purchased on 25/06/2021
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3
/5
★★★☆☆
Only remark, I found the plastic material too hard. Otherwise simple and functional
Acheteur Vérifié
purchased on 21/06/2021
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3
/5
★★★☆☆
Disappointed because the zipper to remove the waterproof cover from the mattress is broken
Acheteur Vérifié
purchased on 01/07/2021
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3
/5
★★★☆☆
See below.
Acheteur Vérifié
purchased on 08/06/2021
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3
/5
★★★☆☆
Happy with my order
Acheteur Vérifié
purchased on 19/06/2021
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2
/5
★★☆☆☆
Order placed on 18/06, still not received even though all items were in stock!! Delivery times are too long with every order!!
Acheteur Vérifié
purchased on 16/06/2021
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Answer from Wesco
Hello and thank you for your feedback. When you order from us, you are trusting a French SME for which the well-being of employees is just as important as that of our customers. Despite all our goodwill, we cannot compete with large brands offering instant delivery. Your order was indicated as deliverable between June 24 and 28. You received it within these deadlines. We are sorry that your shopping experience did not meet your expectations and hope that in light of these elements, you will excuse us. Have a good day and thank you again for your trust.
3
/5
★★★☆☆
The site lacks intuitiveness.
Acheteur Vérifié
purchased on 03/06/2021
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2
/5
★★☆☆☆
Very dissatisfied with Wesco. Availability deadlines not respected at Wesco. Notification of delivery addresses is absurd. Delivery tracking is very insufficient. 15 days stuck at my personal home due to contradictory emails. And on the other hand, a requirement for advance payment without any discount! However, the delivery person was efficient and did their best to rectify the poor delivery instructions.
Acheteur Vérifié
purchased on 21/05/2021
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2
/5
★★☆☆☆
More than a month to receive my order ?????
Acheteur Vérifié
purchased on 30/04/2021
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3
/5
★★★☆☆
Friendly welcome but poor organization and management when there is a large order. We are still waiting for products that arrive drop by drop. It's poorly managed and delivery times are not respected. Too bad! Disappointed
Acheteur Vérifié
purchased on 19/05/2021
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3
/5
★★★☆☆
Complicated locker to assemble, unclear instructions on the different elements. I had to order the hooks separately, nothing is specified on the site.
Acheteur Vérifié
purchased on 31/05/2021
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3
/5
★★★☆☆
Delivery in 1 week, expensive products even for made in France.
Acheteur Vérifié
purchased on 01/06/2021
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3
/5
★★★☆☆
The items are of good quality but the delivery company was not very careful. My large plain sewn mat received a cut from a cutter that damaged the packaging and the mat. It is not completely cut but has taken a hit which weakens it!! Too bad for me, I saw it after unpacking because as a childminder, I was with my little ones when I received the package! So I didn't take the time to check everything.
Acheteur Vérifié
purchased on 11/05/2021
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3
/5
★★★☆☆
Good
Acheteur Vérifié
purchased on 08/05/2021
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3
/5
★★★☆☆
Assembly instructions very poorly explained. The furniture is too high.
Acheteur Vérifié
purchased on 06/05/2021
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2
/5
★★☆☆☆
The delivery person came at 12:45 while the agreed time by phone was between 14:00 and 16:00. The rug is stained with red marker marks that went through the plastic. Stains that won't come out...
Acheteur Vérifié
purchased on 10/05/2021
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Answer from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We invite you to file a complaint with our customer service at [email protected], attaching some photos of the stained product so that we can provide you with a solution. We hope that you will visit our site again soon. Have a good day.
3
/5
★★★☆☆
Just missing the invoice. Thank you for sending it to the same address.
Acheteur Vérifié
purchased on 17/05/2021
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3
/5
★★★☆☆
Delivery system via Chronopost is unreliable. Delivery times and indications were not respected (ultimately delivery to a relay point far from my home) for a cost higher than a standard delivery.
Acheteur Vérifié
purchased on 18/04/2021
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