/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Disappointed because the zipper to remove the waterproof cover from the mattress is broken
Acheteur Vérifié
purchased on 01/07/2021
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3
/5
★★★☆☆
See below.
Acheteur Vérifié
purchased on 08/06/2021
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3
/5
★★★☆☆
Happy with my order
Acheteur Vérifié
purchased on 19/06/2021
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2
/5
★★☆☆☆
Order placed on 18/06, still not received even though all items were in stock!! Delivery times are too long with every order!!
Acheteur Vérifié
purchased on 16/06/2021
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Answer from Wesco
Hello and thank you for your feedback. When you order from us, you are trusting a French SME for which the well-being of employees is just as important as that of our customers. Despite all our goodwill, we cannot compete with large brands offering instant delivery. Your order was indicated as deliverable between June 24 and 28. You received it within these deadlines. We are sorry that your shopping experience did not meet your expectations and hope that in light of these elements, you will excuse us. Have a good day and thank you again for your trust.
3
/5
★★★☆☆
The site lacks intuitiveness.
Acheteur Vérifié
purchased on 03/06/2021
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2
/5
★★☆☆☆
Very dissatisfied with Wesco. Availability deadlines not respected at Wesco. Notification of delivery addresses is absurd. Delivery tracking is very insufficient. 15 days stuck at my personal home due to contradictory emails. And on the other hand, a requirement for advance payment without any discount! However, the delivery person was efficient and did their best to rectify the poor delivery instructions.
Acheteur Vérifié
purchased on 21/05/2021
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2
/5
★★☆☆☆
More than a month to receive my order ?????
Acheteur Vérifié
purchased on 30/04/2021
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3
/5
★★★☆☆
Friendly welcome but poor organization and management when there is a large order. We are still waiting for products that arrive drop by drop. It's poorly managed and delivery times are not respected. Too bad! Disappointed
Acheteur Vérifié
purchased on 19/05/2021
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3
/5
★★★☆☆
Complicated locker to assemble, unclear instructions on the different elements. I had to order the hooks separately, nothing is specified on the site.
Acheteur Vérifié
purchased on 31/05/2021
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3
/5
★★★☆☆
Delivery in 1 week, expensive products even for made in France.
Acheteur Vérifié
purchased on 01/06/2021
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3
/5
★★★☆☆
The items are of good quality but the delivery company was not very careful. My large plain sewn mat received a cut from a cutter that damaged the packaging and the mat. It is not completely cut but has taken a hit which weakens it!! Too bad for me, I saw it after unpacking because as a childminder, I was with my little ones when I received the package! So I didn't take the time to check everything.
Acheteur Vérifié
purchased on 11/05/2021
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3
/5
★★★☆☆
Good
Acheteur Vérifié
purchased on 08/05/2021
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3
/5
★★★☆☆
Assembly instructions very poorly explained. The furniture is too high.
Acheteur Vérifié
purchased on 06/05/2021
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2
/5
★★☆☆☆
The delivery person came at 12:45 while the agreed time by phone was between 14:00 and 16:00. The rug is stained with red marker marks that went through the plastic. Stains that won't come out...
Acheteur Vérifié
purchased on 10/05/2021
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Answer from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and services. We apologize as the delivery did not go according to our standards. We invite you to file a complaint with our customer service at [email protected], attaching some photos of the stained product so that we can provide you with a solution. We hope that you will visit our site again soon. Have a good day.
3
/5
★★★☆☆
Just missing the invoice. Thank you for sending it to the same address.
Acheteur Vérifié
purchased on 17/05/2021
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3
/5
★★★☆☆
Delivery system via Chronopost is unreliable. Delivery times and indications were not respected (ultimately delivery to a relay point far from my home) for a cost higher than a standard delivery.
Acheteur Vérifié
purchased on 18/04/2021
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3
/5
★★★☆☆
I thought to place a group order and it would be delivered without any issues, I have no idea when the bed will be delivered, which puts me in a very delicate situation because I am a childminder and it complicates my work enormously.
Acheteur Vérifié
purchased on 06/04/2021
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3
/5
★★★☆☆
Order received quickly but 2 cans were broken
Acheteur Vérifié
purchased on 18/04/2021
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3
/5
★★★☆☆
A product with a manufacturing defect: the cup has 2 holes where the child should place their lips. Abrasive
Acheteur Vérifié
purchased on 17/04/2021
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2
/5
★★☆☆☆
Very very disappointed with customer service. After realizing that I had made a mistake in my order, I contacted the service. Impossible to modify my order placed a few minutes before. I was told that I had to cancel the order and place another one and that no, they could not help me, it was up to me to do it alone. I placed a new order but couldn't find how to cancel the first one. So I gave up but I am very disappointed. Three days later, I received a Wesco catalog in my mailbox announcing that shipping costs have been free for 15 days. Do you think customer service would have informed me?!?
Acheteur Vérifié
purchased on 12/04/2021
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Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience on our site went this way and we offer our sincerest apologies. When an order is validated and paid on our site, we are limited in our intervention possibilities and we can no longer cancel it, for example. Your comment regarding the shipping promo code is understandable. To prevent this issue from happening again, we have strengthened our internal communication system so that our customer service is well informed of ongoing promotional actions. Your unfortunate experience has allowed us to improve our process and we thank you for that. We hope you will give us a second chance and that we will have the opportunity to see you again soon on our site. Have a nice day
2
/5
★★☆☆☆
Book very poorly packaged for delivery, thus damaged in 2 places. I do not recommend
Acheteur Vérifié
purchased on 08/04/2021
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Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that our quality commitments were not met and we apologize. We will forward your comment regarding the packaging of your package to the relevant service to take the necessary measures in the future. We invite you to contact our customer service at [email protected] attaching some photos of the damaged book so that we can provide you with a solution. Have a nice day
2
/5
★★☆☆☆
A slightly long order, I feel like I bought a second-hand product.
Acheteur Vérifié
purchased on 13/02/2021
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Answer from Wesco
Hello and thank you for your feedback. Depending on product availability, delivery times may vary and we are sorry for that. Your satisfaction remains our priority and our teams are all mobilized daily to ensure delivery is made as quickly as possible. We hope to have the opportunity to see you again soon on our site. Have a nice day
3
/5
★★★☆☆
Hello, I am a grandmother. I really appreciate your products. I regularly visit your site and find the navigation easy. Recently I placed an order and on the site I appreciated being able to choose a different date because it was for my grandson's birthday. But this was not taken into account and I regret it. That's why I only give 3 stars. Thank you once again for respecting what your site offers regarding delivery... Best regards!
Acheteur Vérifié
purchased on 06/04/2021
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3
/5
★★★☆☆
Scratched furniture, incomplete order, impossible to assemble the furniture due to missing parts
Acheteur Vérifié
purchased on 08/04/2021
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3
/5
★★★☆☆
I ordered 3 references of brushes for my professional use. I received the wrong references for more than half of the items by mistake. It took several messages, photos to support, and numerous follow-ups to get responses. Finally, after all, a month later, customer service sent the correct references at their expense. I am generally satisfied... but for a first order for professional purposes, it does not allow for establishing an optimal trust relationship..
Acheteur Vérifié
purchased on 14/03/2021
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3
/5
★★★☆☆
No protection for the package in a simple dirty plastic.
Acheteur Vérifié
purchased on 01/04/2021
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2
/5
★★☆☆☆
On your site, this bike was indicated as made in Europe. Surprise on the box, it says Made in China??? Displeasing effect guaranteed... Only my little girl's birthday prevented me from returning it to you. Please be honest about your descriptions.
Acheteur Vérifié
purchased on 01/04/2021
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for this inaccuracy. Thanks to your comment, we will correct the product listing immediately. We acknowledge our information error and hope that the product will satisfy you in use. We hope you will give us a second chance to make a better impression and that you will come back to visit us soon on our site. Have a nice day.
2
/5
★★☆☆☆
2 orders and 2 times a defective product! Shameful given the price.
Acheteur Vérifié
purchased on 18/03/2021
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for the problem encountered which unfortunately has repeated itself. We are particularly attentive to the quality of our products and services, and we are equally disappointed when these commitments are not met. We take note of all feedback to improve our practices and better satisfy our customers. We hope to have the opportunity to see you again on our site under better conditions. Have a good day.
3
/5
★★★☆☆
I am a bit disappointed because I ordered green rugs and not blue as shown in the photo below.
Acheteur Vérifié
purchased on 02/02/2021
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3
/5
★★★☆☆
Navigation on the site is difficult, delivery in 3 parts.... for an order of 10 items! The quality of the products is mediocre.
Acheteur Vérifié
purchased on 24/02/2021
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