Reviews Wesco

I was not on the site to order, but the delivery was a bit delayed and the bottoms of the boxes were damp.

Impossible to reach the site. The delivery was supposed to be scheduled between the 26th and 28th. It is the 2nd of the following month and still no news, not even an email.....

Not very satisfied, poorly packaged parcel delivered with missing items that must have fallen during transport! Called customer service who redirected me to a link by email. Response pending, little reactivity!

Very long delivery (August 25), I had to follow up with customer service.

Problem with a very damaged carpet, big holes in the middle. This could not have gone unnoticed. I have not heard back about the return, I sent you 2 emails.

Very disappointed, I often order from Wesco and this time the sofa is of very poor quality...

I am a bit annoyed because I had requested to receive my order in one single delivery! Which was not the case!

Perfect site and order, however, the delivery is to be deplored. I received a message saying I would receive the bed between 12 PM and 2 PM. The delivery person came at 10 AM, called me, and said he was there. I asked him to come back between 12 PM and 2 PM, he refused and said he would leave a notice of passage. I asked him to respect the indicated time in the message, he refused. I had to manage with my neighbors to intercept my package. It's a shame

Easy-to-use site, however, the package was received with a missing item even though the slip indicated it was inside

Delivery times too long.

Fast delivery.

We had issues with the delivery: the package was left in a hall open to the public instead of being delivered directly to me.

I am satisfied with the carpet!! Too bad the delivery person left my package at the bottom of the building

Very average for this product

Too bad my package was open because I was missing a pencil otherwise all good

Disappointed by the quality

Very good products, in line with our expectations. Nice quality. However, we are very disappointed with the delivery. We requested 'home delivery', but after waiting (3/4 days) and a phone call (10 minutes of voicemail), I ultimately had to go to the Ziegler warehouses so my son could have his gift on time (1st birthday!)

VERY GOOD PRODUCT BUT DISASTROUS DELIVERY, DELIVERED ON THE SIDEWALK WITHOUT ANY PRIOR INFORMATION WITH AN UNPLEASANT DELIVERY PERSON EVEN THOUGH PREVIOUS DELIVERY WAS AT THE DOOR OF THE HOME.

Broken chalks in small pieces in the package, all items full of chalk. Customer service contacted by email, no response

I am happy to have received my purchases. However, I am quite disappointed with the delivery. The packaging was of poor quality and a can of paint must have been lost among the twelve I ordered...(The three boxes exploded).

After a very long delivery delay, the merchandise arrived defective. 15 days of exchange with customer service to ultimately return the merchandise and an additional week to receive the refund for it.

Order of an item that ultimately is not in stock, they charged me the total shipping fees for a small item that I had added to my order in passing, ultimately the main item was not restocked and I requested to cancel my order. Poor communication, they could have at least warned me before sending an order and a truck for a plastic watering can... too bad

They should check what they sell.

I ordered a Butai with 2 Kamishibai stories, I received the package in two parts; I went on vacation and didn't open it right away upon my return otherwise I would have returned it. Unfortunately, their return policy is within 20 days. The Butai is not designed to hold the reading boards, it is too big so it doesn't look nice, it looks patched up because the boards are shorter. I am extremely surprised by this mix-up and lack of seriousness, really disappointed.

I am almost satisfied with my order, unfortunately my set of trays in color is damaged on the corner!

I am missing the wall mounts for my bar. Therefore, I still cannot fix it. I am waiting for news from customer service but I still have no information.

The carto' arrived torn, fortunately nothing is missing.

Quality product but it is a pity that childminders do not have a discount. The products are very good but the decreasing prices are more suited for communities.

Interesting site for some things but still very expensive.

The delivery person doesn't even come to deliver to my home, he calls and I have to go pick it up. I am a childminder working from home with 4 babies in care, luckily it's vacation time because my 13-year-old daughter has to go down to pick up the package. I understand that precautions need to be taken due to COVID, but still, we need to apply barrier gestures and it works.

One package missing out of six.

I did not find the site particularly intuitive. Good order tracking. Attractive prices.

Wesco products are very good. However, the delivery needs to be reviewed. Independent carrier did not come on the scheduled date. As a result, I was absent and the driver wanted to throw my order over my gate!! I told him that he had no interest in doing that. I had to ask my neighbor to receive it because he did not want to come back later!!

Easy order and received quickly

Too bad the delivery is so complicated

Delivery time over 4 weeks.

Missing a package (a tricycle).... still no news, information delay is way too long in tracking.

I placed my order on June 8, it was shipped on June 10 (I was tracking the package online). But I only received the package on June 25 (probably due to Covid-19, which I completely understand). However, what I don't understand is that the box containing my crib bumper is crushed (open on the side, I can even see the crib bumper which is black and all scratched) I told the delivery person that I would not take this package (he doesn't speak French well) and he said, 'Yes, yes madam, you have to take it.' I debated a bit with him but there was nothing more to do, I had to go down with my son in my arms because he didn't want to go up to the 4th floor (I have a working elevator by the way) anyway, I told him I would take it but that I would write on the receipt that it was in poor condition, he told me 'just the name and a signature.' I started to write about the condition of the package when he snatched the receipt from my hands! Annoyed and holding my son in my arms, I didn't know what else to do but give in... the carrier Heppner does his job poorly, change the delivery person/carrier. It's unacceptable! Otherwise, the products seem to be of good quality to see in the long term, it matches the photo, no strange smell or anything, I just wait to see the results of my emails and photos to know if there will be compensation.

We did not receive the complete order, 3 lots of socket covers are missing

A defective product in my order (weighted bracelet with defective stitching that lets the weight pass through)