Reviews Wesco

My order placed on 22/11/20 arrived in early January 2021, so after Christmas...big disappointment in front of the tree!!! no compensation from you except for a small apology note!

Sometimes not very visible and the terms of use are unclear.

I received damaged products and no news following my email?

I did not receive my package

Disappointed with one of the two products.

Good management regarding the order, it was still a large order, and the delivery times. However, a major negative point is the packaging of the package. The package was not very well packaged, it suffered some damage during transport, it even opened a bit. Inside the package, some items were also a bit damaged during transport, and they were not very well protected either.

In the pack of 6 large 19 cm balloons, there are 2 red balloons (no orange).

Intuitive website. Simple to place an order. However, the delivery was laborious: under the pretext of an allegedly incomplete address, we received SMS and emails from GLS, but not a single phone call. Sorry to live in the countryside with a hamlet name that is not listed. Only your services contacted us to resolve this issue, but without success with GLS.

Disappointed with the number strips..

Fast but packaging not designed for bottle delivery.

Very difficult to find the reference of the second product to add it to the cart

The cutlery was thrown loosely in the box without any protection, even the box itself. This is unacceptable during COVID times and for a company that works with nurseries. The box was three times too big for the contents. Really very disappointed, I wanted to order a hammock nest and a chair for my daughter from you, but that's not going to be possible. Really very disappointed. Best regards.

Navigating the site with a mobile phone is quite tedious. The delivery was catastrophic with packages thrown from the other side of my garden gate in the rain. One of the products was delivered with bottles half full.

Good quality but quite expensive nonetheless

Baby hasn't arrived yet...

Disappointed with the delivery tracking, very happy with your products and their quality.

I was not informed that the package would arrive in two parts, so I thought the chairs were lost and I did not receive any information from you.

I was unlucky, my package got lost and the baby paint was missing, which was sent to me after my complaint. The second package with cardboard bricks arrived, and 3 were missing, and one was damaged. Customer service is supposed to send me the 4 bricks. In conclusion, customer service works well, but it would be better to receive complete orders from the first shipment. I am disappointed, but Wesco products are of good quality.

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This order of a cot is a quality product. Too bad for my last order, the gastronomic kitchen from November 4, 2020, a board is missing to assemble part of the kitchen and a board of the wrong color. The quality is top... but after contacting customer service, nothing is moving... 1 month later (December 2020) I am still asked to wait until January 2021 to ask again if the boards will be available to finally assemble my kitchen for the children.... given the price paid, this is not correct at all, it is really very disappointing..... because I really appreciate their products.... disappointed not to have it completely finished for Christmas.

The site is very slow.

Delivery too long.

Good logistics, but product quality is very average

Late delivery compared to the ordered date

Fast shipping

Delivery time too long

Logic game Sleeping Beauty: upon unpacking, the box was torn and already open + absence of protective plastic film around the box, nothing seems to be missing at first glance but not great for a Christmas gift

Out of 2 items, only one is of good quality, the other is very disappointing.

Not happy when I received the package. It was opened. Module inside was dirty and one module was missing.

The site is well designed, fast and careful delivery.

Wooden ring toss too fragile for school

I have always been very happy with Wesco. I received my order but one item worth 25 euros is missing and for now, customer service is not responding so I am waiting to see!!!

I think the site could be optimized for better navigation and especially better search because on phone or tablet it is not practical.

I bought some plaster for my son. They are tiny! One of them is half the size of my little finger! Anyway, I won't buy from this site again

While the navigation on the site is not bad, the delivery times are way too long, I just received an order placed two and a half months ago... No news by email to inform me of the progress of my order and no possibility to contact anyone on the website, I sent a request several times to which no one ever responded...

I received a completely detached cot underneath.

My order arrived quite quickly.

CLARITY OF THE SITE

Package arrived open and incomplete

1 damaged item, and not the right color