/10
★★★★★
based on 13094 reviews published
★★★★★
based on 13094 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Huge delivery delays
Acheteur Vérifié
purchased on 02/01/2021
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3
/5
★★★☆☆
Not very detailed
Acheteur Vérifié
purchased on 21/02/2021
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3
/5
★★★☆☆
Item marked as available, the site asks for 9 days to prepare and deliver...
Acheteur Vérifié
purchased on 12/02/2021
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3
/5
★★★☆☆
The bed was a bit damaged at the corners, it's a shame for the price
Acheteur Vérifié
purchased on 01/02/2021
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3
/5
★★★☆☆
I am satisfied with the products but I had to wait a very long time
Acheteur Vérifié
purchased on 02/12/2020
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3
/5
★★★☆☆
For the bibs, delivery time was very long.
Acheteur Vérifié
purchased on 22/01/2021
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2
/5
★★☆☆☆
The items perfectly match our expectations, however they arrived damaged because they were very poorly packaged, no bubble wrap or polystyrene, the boxes arrived torn!!!!! It's a shame
Acheteur Vérifié
purchased on 25/01/2021
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Answer from Wesco
Hello and thank you for your feedback. We place the utmost importance on the quality of our services and the full satisfaction of our customers. We are sincerely sorry for this situation and extend our sincerest apologies. Our customer service is currently processing your request and is taking the necessary steps to resend the damaged part to you. Nevertheless, we hope to have the opportunity to see you again soon on our site. Have a nice day
3
/5
★★★☆☆
Unfortunately not really compatible with the old model of bunk bed (oval feet)
Acheteur Vérifié
purchased on 02/02/2021
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2
/5
★★☆☆☆
Very delayed order without any information from Wesco. I had to call to find out that the product was out of stock
Acheteur Vérifié
purchased on 29/12/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that you experienced a longer delivery delay than normal and we sincerely apologize. Every day, all our teams are mobilized to ensure product availability. We take note of your feedback to improve our practices. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day
3
/5
★★★☆☆
Ok very good
Acheteur Vérifié
purchased on 24/12/2020
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3
/5
★★★☆☆
I have nothing to say about the management of the site, my order went very well, the deadlines were respected. However, regarding the package I received, I am very disappointed with the condition in which I received my package. The first package was all correct but the second one, the box was really damaged already, I suspected that inside it wouldn't be great... and it didn't fail. I ordered 1L paints... and one of the jars simply exploded in the package. Result: the yellow bottle and a quarter emptied. Aside from this bad experience, I am overall satisfied. Maybe improve the sturdiness of the delivery boxes when what we order is heavy.
Acheteur Vérifié
purchased on 03/02/2021
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3
/5
★★★☆☆
Delivery took way too long compared to the order (2 months...)
Acheteur Vérifié
purchased on 30/11/2020
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3
/5
★★★☆☆
Hello, the order has arrived, but not at the right place, even though the delivery address is correctly noted on the account, it's a shame
Acheteur Vérifié
purchased on 01/02/2021
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3
/5
★★★☆☆
This is the second time that the pouch containing the Kamishibai book is torn, so in the package. This is not a delivery issue but rather, I think, during packaging and since it's for a gift, it's still frustrating.
Acheteur Vérifié
purchased on 03/02/2021
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3
/5
★★★☆☆
The delivery took a while with an increased level of stress when I read that my order had been delivered correctly while I hadn't actually received anything yet!!
Acheteur Vérifié
purchased on 23/01/2021
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3
/5
★★★☆☆
Expensive products.
Acheteur Vérifié
purchased on 29/01/2021
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3
/5
★★★☆☆
Very messy. It's really hard to find my way around.
Acheteur Vérifié
purchased on 22/01/2021
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3
/5
★★★☆☆
The order arrived at its destination in good condition. It arrived quickly considering the order issues. A downside on the clarity of the ordering process, the request for an invoice to make the payment, and the payment confirmation. The products maintain excellent quality
Acheteur Vérifié
purchased on 01/12/2020
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2
/5
★★☆☆☆
I did not receive an invoice in the package. I requested it by phone and 1 day later, I still haven't received anything. Customer service follow-up
Acheteur Vérifié
purchased on 26/01/2021
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Answer from Wesco
Hello and thank you for your feedback. Our customer service has sent your invoice again and is available at [email protected]. We wish you long hours of play and hope to have the opportunity to see you again soon on our site. Have a nice day
2
/5
★★☆☆☆
We received damaged products.
Acheteur Vérifié
purchased on 07/01/2021
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Answer from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and we apologize for the problem encountered. Your complaint is being processed by our customer service so that a solution can be provided to you. We renew our apologies and hope to have the opportunity to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Delivery times too long compared to what was expected.
Acheteur Vérifié
purchased on 20/12/2020
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3
/5
★★★☆☆
The site is relatively easy to use, the carrier did not respect the delivery time, no call for an appointment either. Thanks to the after-sales service at Wesco for taking care of the necessary with the carrier.
Acheteur Vérifié
purchased on 06/01/2021
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2
/5
★★☆☆☆
1 MONTH DELAY AND PART OF THE ORDER CANCELED
Acheteur Vérifié
purchased on 13/12/2020
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Answer from Wesco
Hello and thank you for your feedback. Your order was particularly unfortunate and we apologize. Our customer service will get back in touch with you to understand what may have happened and offer you a solution for the undelivered item. We are sincerely sorry that your experience on our site went this way. Nevertheless, we hope to have the opportunity to see you again on our site under better conditions. Have a nice day
2
/5
★★☆☆☆
Really I am disappointed. The package was not securely packed enough and the purchased gouache was leaking out of the package. Too bad because the products are excellent. Packaging for shipments needs to be reviewed!
Acheteur Vérifié
purchased on 18/01/2021
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the problem encountered. Being particularly attentive to the quality of our services, we are forwarding the information to the relevant department to ensure this situation does not happen again. We invite you to file a complaint with our customer service at [email protected] (including some photos) so that a solution can be provided to you as soon as possible. Have a nice day
3
/5
★★★☆☆
You need to know your products well to find them. Not very intuitive.
Acheteur Vérifié
purchased on 16/01/2021
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3
/5
★★★☆☆
No news following my complaint from last week...
Acheteur Vérifié
purchased on 08/12/2020
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3
/5
★★★☆☆
Nothing to say about the ordered item (as per the catalog). However, there was a delay in delivery, an issue with the payment request, and especially, a very unpleasant message regarding a payment delay that is not my fault (hard to pay before Wesco invoices...)
Acheteur Vérifié
purchased on 17/12/2020
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3
/5
★★★☆☆
The visibility of products is not always clear on the site and availability times can sometimes be very long.
Acheteur Vérifié
purchased on 23/11/2020
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3
/5
★★★☆☆
Normal, really
Acheteur Vérifié
purchased on 07/01/2021
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3
/5
★★★☆☆
Often a delivery to be expected over several weeks. Items ordered at the end of October and delivered at the beginning of January without any indication at the time of order
Acheteur Vérifié
purchased on 22/11/2020
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