/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Unfortunately, my chalks arrived broken and I ordered colored chalks but received white chalks
Acheteur Vérifié
purchased on 22/03/2021
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Answer from Wesco
Hello and thank you for your feedback. We invite you to file a complaint at [email protected] (including some photos) so that we can provide you with a solution. We are particularly attentive to the quality of our services and products. We apologize for the inconvenience caused and hope to have the opportunity to see you again soon on our site. Have a nice day
2
/5
★★☆☆☆
Difficulty finding the item reference
Acheteur Vérifié
purchased on 21/03/2021
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that you encountered difficulties finding an item on our site. If necessary, you can contact our customer service directly via the online chat offered on our site or by phone (05 49 800 66). We hope that the ordered product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
3
/5
★★★☆☆
The delivery time of 1 working day at €14.90 is not respected, that's expensive for shipping
Acheteur Vérifié
purchased on 18/03/2021
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3
/5
★★★☆☆
The package was not delivered to the correct address. The parts were still suitable for our needs.
Acheteur Vérifié
purchased on 08/03/2021
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3
/5
★★★☆☆
The site did not give any news for a month after my order. I had to chase them and by miracle, they informed me that my order would ship the same day. After that, everything went well. I am just surprised by the lack of follow-up on orders. We'll chalk that up to COVID.
Acheteur Vérifié
purchased on 13/02/2021
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3
/5
★★★☆☆
I had to try three times to place my order, the site crashed every time I wanted to create my account.
Acheteur Vérifié
purchased on 16/03/2021
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3
/5
★★★☆☆
Hello, for this order I will only give this rating since I had made two separate orders, one for delivery in BOURG and one for delivery in AMBERIEU EN BUGEY, and both arrived in AMBERIEU...
Acheteur Vérifié
purchased on 12/03/2021
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2
/5
★★☆☆☆
A lot of difficulty in validating the cart
Acheteur Vérifié
purchased on 15/03/2021
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Answer from Wesco
Hello and thank you for sharing your feedback. Our site has recently been revamped and indeed the implementation sometimes came with hiccups. We apologize for the inconvenience caused. Our teams are all mobilized to provide you with a smooth and very satisfactory experience on our site. We hope to have the opportunity to see you again in the future under better conditions. Have a nice day
3
/5
★★★☆☆
The delivery is very long.
Acheteur Vérifié
purchased on 22/01/2021
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2
/5
★★☆☆☆
Package dropped off at a relay point more than 10km away. While there is a relay point in my city.
Acheteur Vérifié
purchased on 11/03/2021
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Answer from Wesco
Hello and thank you for your feedback. We are sorry for this situation and we understand your confusion. It should be noted that each carrier works with a predefined list of relay points. This probably explains the carrier's choice for your order. We apologize for the inconvenience caused and we are forwarding the information to the relevant department so that this situation does not happen again. We hope that we will have the opportunity to see you again soon on our site. Have a nice day
3
/5
★★★☆☆
Website is fine and delivery within the promised time
Acheteur Vérifié
purchased on 18/02/2021
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3
/5
★★★☆☆
Carton arrived damaged
Acheteur Vérifié
purchased on 24/02/2021
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3
/5
★★★☆☆
What needs improvement is not Wesco's fault, but mainly concerns the Colissimo delivery by La Poste. Delivery was scheduled via email from La Poste for a date that was not respected. During my previous order, it was the same thing. (for example: Scheduled for Thursday and actually delivered on Friday).
Acheteur Vérifié
purchased on 24/02/2021
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3
/5
★★★☆☆
The delivery of one of the items took almost two months. I don't find that normal.
Acheteur Vérifié
purchased on 05/01/2021
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3
/5
★★★☆☆
Disappointed by the delivery, package arrived with dents in the box, no cardboard protection for the packaging, the product arrived raw, and as a result, the base was broken
Acheteur Vérifié
purchased on 16/02/2021
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2
/5
★★☆☆☆
I ordered these masks thinking they were category 1. This is not the case. I misread and I find that there is a lack of visibility in this matter. I also don't understand why, in February 2021, category 1 masks are still being sold on a site like Wesco...
Acheteur Vérifié
purchased on 19/02/2021
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Answer from Wesco
Hello and thank you for your feedback. All the technical characteristics of this product are indicated on the product sheet in the '+Product' section, including the fact that it is a category 2 mask. We are sorry if this mention is not sufficiently clear and we will forward the information to the relevant department for improvement. In accordance with the new regulatory requirements applied in schools, we recommend our Wespir Premium masks which are certified category 1. We remain at your disposal at [email protected]. Have a nice day
3
/5
★★★☆☆
Huge delivery delays
Acheteur Vérifié
purchased on 02/01/2021
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3
/5
★★★☆☆
Not very detailed
Acheteur Vérifié
purchased on 21/02/2021
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3
/5
★★★☆☆
Item marked as available, the site asks for 9 days to prepare and deliver...
Acheteur Vérifié
purchased on 12/02/2021
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3
/5
★★★☆☆
The bed was a bit damaged at the corners, it's a shame for the price
Acheteur Vérifié
purchased on 01/02/2021
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3
/5
★★★☆☆
I am satisfied with the products but I had to wait a very long time
Acheteur Vérifié
purchased on 02/12/2020
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3
/5
★★★☆☆
For the bibs, delivery time was very long.
Acheteur Vérifié
purchased on 22/01/2021
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2
/5
★★☆☆☆
The items perfectly match our expectations, however they arrived damaged because they were very poorly packaged, no bubble wrap or polystyrene, the boxes arrived torn!!!!! It's a shame
Acheteur Vérifié
purchased on 25/01/2021
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Answer from Wesco
Hello and thank you for your feedback. We place the utmost importance on the quality of our services and the full satisfaction of our customers. We are sincerely sorry for this situation and extend our sincerest apologies. Our customer service is currently processing your request and is taking the necessary steps to resend the damaged part to you. Nevertheless, we hope to have the opportunity to see you again soon on our site. Have a nice day
3
/5
★★★☆☆
Unfortunately not really compatible with the old model of bunk bed (oval feet)
Acheteur Vérifié
purchased on 02/02/2021
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2
/5
★★☆☆☆
Very delayed order without any information from Wesco. I had to call to find out that the product was out of stock
Acheteur Vérifié
purchased on 29/12/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that you experienced a longer delivery delay than normal and we sincerely apologize. Every day, all our teams are mobilized to ensure product availability. We take note of your feedback to improve our practices. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day
3
/5
★★★☆☆
Ok very good
Acheteur Vérifié
purchased on 24/12/2020
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3
/5
★★★☆☆
I have nothing to say about the management of the site, my order went very well, the deadlines were respected. However, regarding the package I received, I am very disappointed with the condition in which I received my package. The first package was all correct but the second one, the box was really damaged already, I suspected that inside it wouldn't be great... and it didn't fail. I ordered 1L paints... and one of the jars simply exploded in the package. Result: the yellow bottle and a quarter emptied. Aside from this bad experience, I am overall satisfied. Maybe improve the sturdiness of the delivery boxes when what we order is heavy.
Acheteur Vérifié
purchased on 03/02/2021
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3
/5
★★★☆☆
Delivery took way too long compared to the order (2 months...)
Acheteur Vérifié
purchased on 30/11/2020
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3
/5
★★★☆☆
Hello, the order has arrived, but not at the right place, even though the delivery address is correctly noted on the account, it's a shame
Acheteur Vérifié
purchased on 01/02/2021
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3
/5
★★★☆☆
This is the second time that the pouch containing the Kamishibai book is torn, so in the package. This is not a delivery issue but rather, I think, during packaging and since it's for a gift, it's still frustrating.
Acheteur Vérifié
purchased on 03/02/2021
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