/10
★★★★★
based on 13095 reviews published
★★★★★
based on 13095 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Often a delivery to be expected over several weeks. Items ordered at the end of October and delivered at the beginning of January without any indication at the time of order
Acheteur Vérifié
purchased on 22/11/2020
Translated review
3
/5
★★★☆☆
Delivery of the last item very long. Christmas gift arrived on January 15
Acheteur Vérifié
purchased on 07/12/2020
Translated review
2
/5
★★☆☆☆
I am very disappointed because I am missing screws for the assembly of one of my items and the customer service does not seem to be responsive or attentive to me at all.. I still don't know if my request made nearly a week ago is being addressed..
Acheteur Vérifié
purchased on 31/12/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your order is incomplete. Our customer service is aware of your complaint and will get back to you within the week to provide a solution. After the end-of-year holidays, the response times of our customer service are temporarily extended and we apologize for the wait. Hoping to have the pleasure of seeing you again soon on our site. Have a nice day
3
/5
★★★☆☆
The packaging of items for delivery should be improved. However, I recommend the quality of your products. The items are very practical for professional use.
Acheteur Vérifié
purchased on 19/12/2020
Translated review
3
/5
★★★☆☆
Very good products. However, the packaging of some products should be improved as the plastic-only packaging tears easily. Items can get dirty or even damaged during transport.
Acheteur Vérifié
purchased on 06/10/2020
Translated review
3
/5
★★★☆☆
Delayed delivery, more than a month.
Acheteur Vérifié
purchased on 02/12/2020
Translated review
3
/5
★★★☆☆
Hello, for my first order, I am disappointed because for a 24-hour delivery, I did not receive my ordered items but an item that had nothing to do with it. I had to send an email to get a response from you the next day and receive my ordered package in 24 hours, the next day.
Acheteur Vérifié
purchased on 06/01/2021
Translated review
3
/5
★★★☆☆
Very disappointed with the delivery and the order time.
Acheteur Vérifié
purchased on 11/11/2020
Translated review
3
/5
★★★☆☆
A bit disappointed because I had requested a commercial gesture as a childminder and I was simply offered free shipping, which I already had as an offer...
Acheteur Vérifié
purchased on 30/12/2020
Translated review
2
/5
★★☆☆☆
Long processing time for the order and damaged glue arrived, several tubes punctured
Acheteur Vérifié
purchased on 29/12/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We invite you to contact our customer service at [email protected] so that your complaint can be taken into account and a solution can be provided. We apologize for the damaged products and hope to have the chance to see you again soon on our site. Have a nice day
3
/5
★★★☆☆
My order placed on 22/11/20 arrived in early January 2021, so after Christmas...big disappointment in front of the tree!!! no compensation from you except for a small apology note!
Acheteur Vérifié
purchased on 23/11/2020
Translated review
2
/5
★★☆☆☆
Sometimes not very visible and the terms of use are unclear.
Acheteur Vérifié
purchased on 17/11/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We are particularly attentive to the full satisfaction of our customers. That is why we remain at your disposal at [email protected] if you would like assistance with the use of your products. We hope to have the opportunity to see you again soon on our site. Have a nice day
3
/5
★★★☆☆
I received damaged products and no news following my email?
Acheteur Vérifié
purchased on 08/12/2020
Translated review
3
/5
★★★☆☆
I did not receive my package
Acheteur Vérifié
purchased on 21/12/2020
Translated review
2
/5
★★☆☆☆
Disappointed with one of the two products.
Acheteur Vérifié
purchased on 16/12/2020
Translated review
3
/5
★★★☆☆
Good management regarding the order, it was still a large order, and the delivery times. However, a major negative point is the packaging of the package. The package was not very well packaged, it suffered some damage during transport, it even opened a bit. Inside the package, some items were also a bit damaged during transport, and they were not very well protected either.
Acheteur Vérifié
purchased on 10/12/2020
Translated review
3
/5
★★★☆☆
In the pack of 6 large 19 cm balloons, there are 2 red balloons (no orange).
Acheteur Vérifié
purchased on 17/12/2020
Translated review
3
/5
★★★☆☆
Intuitive website. Simple to place an order. However, the delivery was laborious: under the pretext of an allegedly incomplete address, we received SMS and emails from GLS, but not a single phone call. Sorry to live in the countryside with a hamlet name that is not listed. Only your services contacted us to resolve this issue, but without success with GLS.
Acheteur Vérifié
purchased on 05/12/2020
Translated review
3
/5
★★★☆☆
Disappointed with the number strips..
Acheteur Vérifié
purchased on 15/12/2020
Translated review
2
/5
★★☆☆☆
Fast but packaging not designed for bottle delivery.
Acheteur Vérifié
purchased on 14/12/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are doing our best to adapt the shipping packaging as best as possible. In a continuous improvement logic, we take note of your comment and pass it on to the relevant department to evolve our practices. We hope that the product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Very difficult to find the reference of the second product to add it to the cart
Acheteur Vérifié
purchased on 12/12/2020
Translated review
2
/5
★★☆☆☆
The cutlery was thrown loosely in the box without any protection, even the box itself. This is unacceptable during COVID times and for a company that works with nurseries. The box was three times too big for the contents. Really very disappointed, I wanted to order a hammock nest and a chair for my daughter from you, but that's not going to be possible. Really very disappointed. Best regards.
Acheteur Vérifié
purchased on 11/12/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are particularly concerned about our impact on the environment. That is why we strive to limit over-packaging as much as possible. Furthermore, some products require reinforced packaging to ensure safety during transport (hence the choice of a box rather than an envelope in your case). We are convinced that you will be able to give a second life to this cardboard package. We hope that these explanations will shed a little more light on our choices and that we will have the opportunity to see you again in the future on our site. Have a nice day.
2
/5
★★☆☆☆
Navigating the site with a mobile phone is quite tedious. The delivery was catastrophic with packages thrown from the other side of my garden gate in the rain. One of the products was delivered with bottles half full.
Acheteur Vérifié
purchased on 22/11/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and that the delivery did not meet our quality commitments. We invite you to contact our customer service at [email protected] so that a solution can be provided to you. We remain at your disposal and hope to have the chance to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Good quality but quite expensive nonetheless
Acheteur Vérifié
purchased on 03/12/2020
Translated review
3
/5
★★★☆☆
Baby hasn't arrived yet...
Acheteur Vérifié
purchased on 02/12/2020
Translated review
3
/5
★★★☆☆
Disappointed with the delivery tracking, very happy with your products and their quality.
Acheteur Vérifié
purchased on 26/11/2020
Translated review
3
/5
★★★☆☆
I was not informed that the package would arrive in two parts, so I thought the chairs were lost and I did not receive any information from you.
Acheteur Vérifié
purchased on 27/11/2020
Translated review
3
/5
★★★☆☆
I was unlucky, my package got lost and the baby paint was missing, which was sent to me after my complaint. The second package with cardboard bricks arrived, and 3 were missing, and one was damaged. Customer service is supposed to send me the 4 bricks. In conclusion, customer service works well, but it would be better to receive complete orders from the first shipment. I am disappointed, but Wesco products are of good quality.
Acheteur Vérifié
purchased on 14/11/2020
Translated review
3
/5
★★★☆☆
Search by reference
Acheteur Vérifié
purchased on 23/11/2020
Translated review
3
/5
★★★☆☆
This order of a cot is a quality product. Too bad for my last order, the gastronomic kitchen from November 4, 2020, a board is missing to assemble part of the kitchen and a board of the wrong color. The quality is top... but after contacting customer service, nothing is moving... 1 month later (December 2020) I am still asked to wait until January 2021 to ask again if the boards will be available to finally assemble my kitchen for the children.... given the price paid, this is not correct at all, it is really very disappointing..... because I really appreciate their products.... disappointed not to have it completely finished for Christmas.
Acheteur Vérifié
purchased on 16/10/2020
Translated review