/10
★★★★★
based on 13303 reviews published
★★★★★
based on 13303 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The delivery took a while with an increased level of stress when I read that my order had been delivered correctly while I hadn't actually received anything yet!!
Acheteur Vérifié
purchased on 23/01/2021
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3
/5
★★★☆☆
Expensive products.
Acheteur Vérifié
purchased on 29/01/2021
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3
/5
★★★☆☆
Very messy. It's really hard to find my way around.
Acheteur Vérifié
purchased on 22/01/2021
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3
/5
★★★☆☆
The order arrived at its destination in good condition. It arrived quickly considering the order issues. A downside on the clarity of the ordering process, the request for an invoice to make the payment, and the payment confirmation. The products maintain excellent quality
Acheteur Vérifié
purchased on 01/12/2020
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2
/5
★★☆☆☆
I did not receive an invoice in the package. I requested it by phone and 1 day later, I still haven't received anything. Customer service follow-up
Acheteur Vérifié
purchased on 26/01/2021
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Answer from Wesco
Hello and thank you for your feedback. Our customer service has sent your invoice again and is available at [email protected]. We wish you long hours of play and hope to have the opportunity to see you again soon on our site. Have a nice day
2
/5
★★☆☆☆
We received damaged products.
Acheteur Vérifié
purchased on 07/01/2021
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Answer from Wesco
Hello and thank you for your feedback. We are particularly concerned about the quality of our products and we apologize for the problem encountered. Your complaint is being processed by our customer service so that a solution can be provided to you. We renew our apologies and hope to have the opportunity to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Delivery times too long compared to what was expected.
Acheteur Vérifié
purchased on 20/12/2020
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3
/5
★★★☆☆
The site is relatively easy to use, the carrier did not respect the delivery time, no call for an appointment either. Thanks to the after-sales service at Wesco for taking care of the necessary with the carrier.
Acheteur Vérifié
purchased on 06/01/2021
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2
/5
★★☆☆☆
1 MONTH DELAY AND PART OF THE ORDER CANCELED
Acheteur Vérifié
purchased on 13/12/2020
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Answer from Wesco
Hello and thank you for your feedback. Your order was particularly unfortunate and we apologize. Our customer service will get back in touch with you to understand what may have happened and offer you a solution for the undelivered item. We are sincerely sorry that your experience on our site went this way. Nevertheless, we hope to have the opportunity to see you again on our site under better conditions. Have a nice day
2
/5
★★☆☆☆
Really I am disappointed. The package was not securely packed enough and the purchased gouache was leaking out of the package. Too bad because the products are excellent. Packaging for shipments needs to be reviewed!
Acheteur Vérifié
purchased on 18/01/2021
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the problem encountered. Being particularly attentive to the quality of our services, we are forwarding the information to the relevant department to ensure this situation does not happen again. We invite you to file a complaint with our customer service at [email protected] (including some photos) so that a solution can be provided to you as soon as possible. Have a nice day
3
/5
★★★☆☆
You need to know your products well to find them. Not very intuitive.
Acheteur Vérifié
purchased on 16/01/2021
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3
/5
★★★☆☆
No news following my complaint from last week...
Acheteur Vérifié
purchased on 08/12/2020
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3
/5
★★★☆☆
Nothing to say about the ordered item (as per the catalog). However, there was a delay in delivery, an issue with the payment request, and especially, a very unpleasant message regarding a payment delay that is not my fault (hard to pay before Wesco invoices...)
Acheteur Vérifié
purchased on 17/12/2020
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3
/5
★★★☆☆
The visibility of products is not always clear on the site and availability times can sometimes be very long.
Acheteur Vérifié
purchased on 23/11/2020
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3
/5
★★★☆☆
Normal, really
Acheteur Vérifié
purchased on 07/01/2021
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3
/5
★★★☆☆
Often a delivery to be expected over several weeks. Items ordered at the end of October and delivered at the beginning of January without any indication at the time of order
Acheteur Vérifié
purchased on 22/11/2020
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3
/5
★★★☆☆
Delivery of the last item very long. Christmas gift arrived on January 15
Acheteur Vérifié
purchased on 07/12/2020
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2
/5
★★☆☆☆
I am very disappointed because I am missing screws for the assembly of one of my items and the customer service does not seem to be responsive or attentive to me at all.. I still don't know if my request made nearly a week ago is being addressed..
Acheteur Vérifié
purchased on 31/12/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your order is incomplete. Our customer service is aware of your complaint and will get back to you within the week to provide a solution. After the end-of-year holidays, the response times of our customer service are temporarily extended and we apologize for the wait. Hoping to have the pleasure of seeing you again soon on our site. Have a nice day
3
/5
★★★☆☆
The packaging of items for delivery should be improved. However, I recommend the quality of your products. The items are very practical for professional use.
Acheteur Vérifié
purchased on 19/12/2020
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3
/5
★★★☆☆
Very good products. However, the packaging of some products should be improved as the plastic-only packaging tears easily. Items can get dirty or even damaged during transport.
Acheteur Vérifié
purchased on 06/10/2020
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3
/5
★★★☆☆
Delayed delivery, more than a month.
Acheteur Vérifié
purchased on 02/12/2020
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3
/5
★★★☆☆
Hello, for my first order, I am disappointed because for a 24-hour delivery, I did not receive my ordered items but an item that had nothing to do with it. I had to send an email to get a response from you the next day and receive my ordered package in 24 hours, the next day.
Acheteur Vérifié
purchased on 06/01/2021
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3
/5
★★★☆☆
Very disappointed with the delivery and the order time.
Acheteur Vérifié
purchased on 11/11/2020
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3
/5
★★★☆☆
A bit disappointed because I had requested a commercial gesture as a childminder and I was simply offered free shipping, which I already had as an offer...
Acheteur Vérifié
purchased on 30/12/2020
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2
/5
★★☆☆☆
Long processing time for the order and damaged glue arrived, several tubes punctured
Acheteur Vérifié
purchased on 29/12/2020
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Answer from Wesco
Hello and thank you for your feedback. We invite you to contact our customer service at [email protected] so that your complaint can be taken into account and a solution can be provided. We apologize for the damaged products and hope to have the chance to see you again soon on our site. Have a nice day
3
/5
★★★☆☆
My order placed on 22/11/20 arrived in early January 2021, so after Christmas...big disappointment in front of the tree!!! no compensation from you except for a small apology note!
Acheteur Vérifié
purchased on 23/11/2020
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2
/5
★★☆☆☆
Sometimes not very visible and the terms of use are unclear.
Acheteur Vérifié
purchased on 17/11/2020
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Answer from Wesco
Hello and thank you for your comment. We are particularly attentive to the full satisfaction of our customers. That is why we remain at your disposal at [email protected] if you would like assistance with the use of your products. We hope to have the opportunity to see you again soon on our site. Have a nice day
3
/5
★★★☆☆
I received damaged products and no news following my email?
Acheteur Vérifié
purchased on 08/12/2020
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3
/5
★★★☆☆
I did not receive my package
Acheteur Vérifié
purchased on 21/12/2020
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2
/5
★★☆☆☆
Disappointed with one of the two products.
Acheteur Vérifié
purchased on 16/12/2020
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