/10
★★★★★
based on 13095 reviews published
★★★★★
based on 13095 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The site is very slow.
Acheteur Vérifié
purchased on 17/11/2020
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3
/5
★★★☆☆
Delivery too long.
Acheteur Vérifié
purchased on 17/11/2020
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3
/5
★★★☆☆
Good logistics, but product quality is very average
Acheteur Vérifié
purchased on 14/11/2020
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3
/5
★★★☆☆
Late delivery compared to the ordered date
Acheteur Vérifié
purchased on 15/09/2020
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3
/5
★★★☆☆
Fast shipping
Acheteur Vérifié
purchased on 03/11/2020
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3
/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
purchased on 26/09/2020
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3
/5
★★★☆☆
Logic game Sleeping Beauty: upon unpacking, the box was torn and already open + absence of protective plastic film around the box, nothing seems to be missing at first glance but not great for a Christmas gift
Acheteur Vérifié
purchased on 06/11/2020
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2
/5
★★☆☆☆
Out of 2 items, only one is of good quality, the other is very disappointing.
Acheteur Vérifié
purchased on 28/10/2020
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Answer from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sincerely sorry to read about your disappointment. Our customer service is at your disposal at [email protected]. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
3
/5
★★★☆☆
Not happy when I received the package. It was opened. Module inside was dirty and one module was missing.
Acheteur Vérifié
purchased on 19/10/2020
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3
/5
★★★☆☆
The site is well designed, fast and careful delivery.
Acheteur Vérifié
purchased on 30/10/2020
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2
/5
★★☆☆☆
Wooden ring toss too fragile for school
Acheteur Vérifié
purchased on 19/10/2020
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Answer from Wesco
Hello and thank you for your comment. We invite you to contact our customer service at [email protected] so that a solution can be provided to you as soon as possible. At Wesco, we are particularly attentive to the quality of our products and we are sincerely sorry if this one does not fully meet your satisfaction. Have a good day
3
/5
★★★☆☆
I have always been very happy with Wesco. I received my order but one item worth 25 euros is missing and for now, customer service is not responding so I am waiting to see!!!
Acheteur Vérifié
purchased on 28/10/2020
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3
/5
★★★☆☆
I think the site could be optimized for better navigation and especially better search because on phone or tablet it is not practical.
Acheteur Vérifié
purchased on 02/10/2020
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2
/5
★★☆☆☆
I bought some plaster for my son. They are tiny! One of them is half the size of my little finger! Anyway, I won't buy from this site again
Acheteur Vérifié
purchased on 10/10/2020
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Answer from Wesco
Hello and thank you for your feedback. We place great importance on the full satisfaction of our customers and we are sorry to read your disappointment. All our product sheets mention the technical characteristics of the products (dimensions, materials...). Therefore, we invite you to carefully consult this part so that your purchase is not disappointing. Our door remains open and we will be happy to see you again soon on our site. Have a nice day
2
/5
★★☆☆☆
While the navigation on the site is not bad, the delivery times are way too long, I just received an order placed two and a half months ago... No news by email to inform me of the progress of my order and no possibility to contact anyone on the website, I sent a request several times to which no one ever responded...
Acheteur Vérifié
purchased on 07/08/2020
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Answer from Wesco
Hello and thank you for your feedback. It happens that some products are victims of their success and take longer to arrive at our customers. We are aware that these delays can generate frustration and we apologize. In the case of your order, we sent you an email on 04/09 to inform you of the stock shortage. We are sorry if you did not receive this email. We hope that in use the products will meet your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day
3
/5
★★★☆☆
I received a completely detached cot underneath.
Acheteur Vérifié
purchased on 06/10/2020
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3
/5
★★★☆☆
My order arrived quite quickly.
Acheteur Vérifié
purchased on 07/10/2020
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3
/5
★★★☆☆
CLARITY OF THE SITE
Acheteur Vérifié
purchased on 06/10/2020
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3
/5
★★★☆☆
Package arrived open and incomplete
Acheteur Vérifié
purchased on 28/09/2020
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2
/5
★★☆☆☆
1 damaged item, and not the right color
Acheteur Vérifié
purchased on 25/09/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that the products received do not meet our quality standards and that they do not fully satisfy you. We invite you to contact us at [email protected] so that your complaint can be processed. We hope to have the chance to see you again soon on our site. Have a nice day
2
/5
★★☆☆☆
Bed available only in wood. Assembly of the bed barrier very complicated and poorly explained in the instructions. Quality of the screws needs to be reviewed. The assembly key is not suitable for the location of the screws. Very dissatisfied with the delivery service that delivered the 6 beds in front of the nursery door during lunch!! 350kg to carry for parents to access and in case of fire: an inaccessible emergency exit! We wanted them to be dropped off in the building next door, but the delivery person didn't have time!! Convenient to make a delivery without a signature, which allows them not to have to wait for the person in charge of the structure.
Acheteur Vérifié
purchased on 20/07/2020
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Answer from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of our products and services. We are sorry to read your disappointment and we apologize for the inconvenience caused. Listening to our customers, we will pass your comments on to the relevant services. We hope that in use these products will bring you satisfaction and that we will have the opportunity to see you again soon on our site. In the meantime, we remain at your disposal at [email protected] Have a nice day
3
/5
★★★☆☆
Hello, I requested to be delivered on October 1st and not September 24th. Anyone could have taken my order. Some items from my order could have been missing. The people I work with were honest and left everything intact. Thank you for paying attention to the noted comments. Have a nice day
Acheteur Vérifié
purchased on 11/09/2020
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3
/5
★★★☆☆
Well not always simple
Acheteur Vérifié
purchased on 01/09/2020
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3
/5
★★★☆☆
Many interesting items but sometimes a bit expensive in terms of quality-price... Impossible to combine the birthday discounts of my twins... really a shame...
Acheteur Vérifié
purchased on 17/09/2020
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3
/5
★★★☆☆
Products delivered with a 3-month delay and without instructions
Acheteur Vérifié
purchased on 30/06/2020
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3
/5
★★★☆☆
Very long delivery to arrive
Acheteur Vérifié
purchased on 12/08/2020
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3
/5
★★★☆☆
Incompetent delivery person who contacts me by phone to ask for directions. I guide him and cross paths with him on foot a few meters from my home as I was picking up my children from school. He stops, I tell him no, I have my children, please leave the package in front of my house, at worst we arrived at the same time. He insists, telling me that it’s not heavy, that the package weighs only 4 kilos. I tell him no, I have my children. He insisted, he ended up annoying me and I told him it's fine, I'll take the package to avoid making a scene in front of my children in the middle of the street.
Acheteur Vérifié
purchased on 12/09/2020
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3
/5
★★★☆☆
Delay to receive the order relatively long
Acheteur Vérifié
purchased on 02/07/2020
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3
/5
★★★☆☆
The mattress is very good, in accordance with the description. Shipping was a bit long, but what is this carrier?? I would avoid them, it would discourage me from ordering again.
Acheteur Vérifié
purchased on 07/09/2020
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3
/5
★★★☆☆
Very late delivery!
Acheteur Vérifié
purchased on 01/09/2020
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