/10
★★★★★
based on 13303 reviews published
★★★★★
based on 13303 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good management regarding the order, it was still a large order, and the delivery times. However, a major negative point is the packaging of the package. The package was not very well packaged, it suffered some damage during transport, it even opened a bit. Inside the package, some items were also a bit damaged during transport, and they were not very well protected either.
Acheteur Vérifié
purchased on 10/12/2020
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3
/5
★★★☆☆
In the pack of 6 large 19 cm balloons, there are 2 red balloons (no orange).
Acheteur Vérifié
purchased on 17/12/2020
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3
/5
★★★☆☆
Intuitive website. Simple to place an order. However, the delivery was laborious: under the pretext of an allegedly incomplete address, we received SMS and emails from GLS, but not a single phone call. Sorry to live in the countryside with a hamlet name that is not listed. Only your services contacted us to resolve this issue, but without success with GLS.
Acheteur Vérifié
purchased on 05/12/2020
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3
/5
★★★☆☆
Disappointed with the number strips..
Acheteur Vérifié
purchased on 15/12/2020
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2
/5
★★☆☆☆
Fast but packaging not designed for bottle delivery.
Acheteur Vérifié
purchased on 14/12/2020
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Answer from Wesco
Hello and thank you for your feedback. We are doing our best to adapt the shipping packaging as best as possible. In a continuous improvement logic, we take note of your comment and pass it on to the relevant department to evolve our practices. We hope that the product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Very difficult to find the reference of the second product to add it to the cart
Acheteur Vérifié
purchased on 12/12/2020
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2
/5
★★☆☆☆
The cutlery was thrown loosely in the box without any protection, even the box itself. This is unacceptable during COVID times and for a company that works with nurseries. The box was three times too big for the contents. Really very disappointed, I wanted to order a hammock nest and a chair for my daughter from you, but that's not going to be possible. Really very disappointed. Best regards.
Acheteur Vérifié
purchased on 11/12/2020
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Answer from Wesco
Hello and thank you for your feedback. We are particularly concerned about our impact on the environment. That is why we strive to limit over-packaging as much as possible. Furthermore, some products require reinforced packaging to ensure safety during transport (hence the choice of a box rather than an envelope in your case). We are convinced that you will be able to give a second life to this cardboard package. We hope that these explanations will shed a little more light on our choices and that we will have the opportunity to see you again in the future on our site. Have a nice day.
2
/5
★★☆☆☆
Navigating the site with a mobile phone is quite tedious. The delivery was catastrophic with packages thrown from the other side of my garden gate in the rain. One of the products was delivered with bottles half full.
Acheteur Vérifié
purchased on 22/11/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that your experience with Wesco went this way and that the delivery did not meet our quality commitments. We invite you to contact our customer service at [email protected] so that a solution can be provided to you. We remain at your disposal and hope to have the chance to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
Good quality but quite expensive nonetheless
Acheteur Vérifié
purchased on 03/12/2020
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3
/5
★★★☆☆
Baby hasn't arrived yet...
Acheteur Vérifié
purchased on 02/12/2020
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3
/5
★★★☆☆
Disappointed with the delivery tracking, very happy with your products and their quality.
Acheteur Vérifié
purchased on 26/11/2020
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3
/5
★★★☆☆
I was not informed that the package would arrive in two parts, so I thought the chairs were lost and I did not receive any information from you.
Acheteur Vérifié
purchased on 27/11/2020
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3
/5
★★★☆☆
I was unlucky, my package got lost and the baby paint was missing, which was sent to me after my complaint. The second package with cardboard bricks arrived, and 3 were missing, and one was damaged. Customer service is supposed to send me the 4 bricks. In conclusion, customer service works well, but it would be better to receive complete orders from the first shipment. I am disappointed, but Wesco products are of good quality.
Acheteur Vérifié
purchased on 14/11/2020
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3
/5
★★★☆☆
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Acheteur Vérifié
purchased on 23/11/2020
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3
/5
★★★☆☆
This order of a cot is a quality product. Too bad for my last order, the gastronomic kitchen from November 4, 2020, a board is missing to assemble part of the kitchen and a board of the wrong color. The quality is top... but after contacting customer service, nothing is moving... 1 month later (December 2020) I am still asked to wait until January 2021 to ask again if the boards will be available to finally assemble my kitchen for the children.... given the price paid, this is not correct at all, it is really very disappointing..... because I really appreciate their products.... disappointed not to have it completely finished for Christmas.
Acheteur Vérifié
purchased on 16/10/2020
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3
/5
★★★☆☆
The site is very slow.
Acheteur Vérifié
purchased on 17/11/2020
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3
/5
★★★☆☆
Delivery too long.
Acheteur Vérifié
purchased on 17/11/2020
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3
/5
★★★☆☆
Good logistics, but product quality is very average
Acheteur Vérifié
purchased on 14/11/2020
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3
/5
★★★☆☆
Late delivery compared to the ordered date
Acheteur Vérifié
purchased on 15/09/2020
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3
/5
★★★☆☆
Fast shipping
Acheteur Vérifié
purchased on 03/11/2020
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3
/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
purchased on 26/09/2020
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3
/5
★★★☆☆
Logic game Sleeping Beauty: upon unpacking, the box was torn and already open + absence of protective plastic film around the box, nothing seems to be missing at first glance but not great for a Christmas gift
Acheteur Vérifié
purchased on 06/11/2020
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2
/5
★★☆☆☆
Out of 2 items, only one is of good quality, the other is very disappointing.
Acheteur Vérifié
purchased on 28/10/2020
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Answer from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sincerely sorry to read about your disappointment. Our customer service is at your disposal at [email protected]. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
3
/5
★★★☆☆
Not happy when I received the package. It was opened. Module inside was dirty and one module was missing.
Acheteur Vérifié
purchased on 19/10/2020
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3
/5
★★★☆☆
The site is well designed, fast and careful delivery.
Acheteur Vérifié
purchased on 30/10/2020
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2
/5
★★☆☆☆
Wooden ring toss too fragile for school
Acheteur Vérifié
purchased on 19/10/2020
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Answer from Wesco
Hello and thank you for your comment. We invite you to contact our customer service at [email protected] so that a solution can be provided to you as soon as possible. At Wesco, we are particularly attentive to the quality of our products and we are sincerely sorry if this one does not fully meet your satisfaction. Have a good day
3
/5
★★★☆☆
I have always been very happy with Wesco. I received my order but one item worth 25 euros is missing and for now, customer service is not responding so I am waiting to see!!!
Acheteur Vérifié
purchased on 28/10/2020
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3
/5
★★★☆☆
I think the site could be optimized for better navigation and especially better search because on phone or tablet it is not practical.
Acheteur Vérifié
purchased on 02/10/2020
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2
/5
★★☆☆☆
I bought some plaster for my son. They are tiny! One of them is half the size of my little finger! Anyway, I won't buy from this site again
Acheteur Vérifié
purchased on 10/10/2020
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Answer from Wesco
Hello and thank you for your feedback. We place great importance on the full satisfaction of our customers and we are sorry to read your disappointment. All our product sheets mention the technical characteristics of the products (dimensions, materials...). Therefore, we invite you to carefully consult this part so that your purchase is not disappointing. Our door remains open and we will be happy to see you again soon on our site. Have a nice day
2
/5
★★☆☆☆
While the navigation on the site is not bad, the delivery times are way too long, I just received an order placed two and a half months ago... No news by email to inform me of the progress of my order and no possibility to contact anyone on the website, I sent a request several times to which no one ever responded...
Acheteur Vérifié
purchased on 07/08/2020
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Answer from Wesco
Hello and thank you for your feedback. It happens that some products are victims of their success and take longer to arrive at our customers. We are aware that these delays can generate frustration and we apologize. In the case of your order, we sent you an email on 04/09 to inform you of the stock shortage. We are sorry if you did not receive this email. We hope that in use the products will meet your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day