Reviews Wesco

The cardboard packaging was damaged, there was a hole on the side and the wooden frame was broken: the interior staircase fell with exposed staples dangerous for children. And the exterior of the house was detached. Since I am going on vacation, I could not return it, my husband had to repair it and glue everything back!!!

Very disappointing experience. I received the package, unfortunately in a deplorable state. The paint cans had clearly not been closed properly, and the packaging was clearly insufficient: as a result, paint everywhere. I can understand that an incident may occur during transport. However, what I do not understand is the total absence of response from your after-sales service. No feedback, no proposed solution... NOTHING. Perhaps this message will have more effect than a complaint that has gone unanswered. To whom it may concern!

No reception of the order I paid 17 euros for a 24h delivery, 3 days later still nothing received

Chaotic is the word that best defines our shopping experience with WESCO disappointing product quality, disappointing customer service, no follow-up on orders. I think this will be our last order with WESCO it seems to me that the competition is more serious and places more importance on the shopping experience. I do not recommend going through WESCO.

The 2 cardboard books have slightly damaged covers. It's still a shame when you know that the book will be handled by a 12-month-old child! Simple cardboard packaging with the 2 books and a toy that move around in this large box and therefore the shocks are inevitable!

I ordered a bee activity cube for the birthday of one of the girls I look after (I am a childminder). But it arrived incomplete (the shapes to put in the sorter are missing). We made a complaint on the same day to the Wesco customer service but still no response. We then requested a refund and to make a return but still no response either. So really very disappointed with Wesco. It's a shame because I used to order often.

The plates do not stay on the sticks even when used by a circus professional! It seems that the plates are too rigid and unbalanced.

Cancels without reason

The spoon is a bit too large for the mouth of 12-24 months and the plastic of the handle cracks after a few months... unusable because too dangerous, they can cut themselves.

I did not receive my order

An order placed on 21/04/2025, transmitted to the carrier 7 days later, on 28/29/04/2025??? It is incomprehensible that it takes so long!!!! Moreover, the Colissimo tracking informed me by email of the arrival of my order on 29/04/2025, I was stuck at home (package not fitting in my mailbox) the whole morning!! No corrective information in the morning of 29/04!!! It was only by checking the tracking, after the delivery time slot had passed, that I discovered that my package would only be delivered on 03/05/2025!! So I am not at all happy with the management (information, tracking) of the post-order process from WESCO.

I do not recommend

Damaged furniture, no instructions...

I simply did not receive the right item after almost 2 months of waiting

I sent you 2 messages because I do not have the screws to assemble the kitchen. I am waiting for a response from you. Will I receive the screws?

A SHAME!!!! I ordered a climbing bar and a fixing kit. I received a piece of furniture instead of the bar, and in the fixing kit, there was only one fixing, which apparently is normal! I was told that a carrier would come to pick up the furniture and for the fixing, I need to order a second one! And my bar will arrive later! Are we dreaming? No commercial gesture, customer service tells us that it is like that and not otherwise, so I wanted to cancel because there is no way I will pay for an extra kit, and for my bar it was urgent and because of them it's too late. So I want to cancel but no one answers me either by phone, email, or WhatsApp, and they still charged me despite the dispute! I've never seen that! Second time I order from them and there is always a problem! AVOID!! I will go on leboncoin!

2 out of 3 games have problems and no one responds to me in after-sales service!!!

Very long service. Partial delivery without being informed. This is the first time I ordered. Given the prices, I am disappointed. Not with the articles but with the services.

The gloves are of good quality, but your entire logistics platform needs serious review, as well as your communication, which leaves much to be desired. It is a shame to keep a nursery waiting for 2 months without gloves due to supply delays on 2 occasions.

I know from my work but I did not expect to wait almost two months to receive my order, as a result I had to buy some items urgently in a physical store. I am nonetheless satisfied with the products I know well since they are used daily in daycare. Perhaps you should review your shipping process in the future

I give 1 star because you can't give 0. Very disappointed, I waited 2 months to get the sand color, my rug arrives, it is olive green.

I am still waiting for a response from customer service to return the rug purchased and received damaged for which the shipping costs would be at my expense!

After sending a message to customer service, still no response after a week, after an order refusal at delivery and the delivery person did not want to keep the order (according to the delivery person, it was up to me to keep the order)

Customer complaint number AB095913 Sl1900408043/SI190040 Hello, regarding the order mentioned in reference which was delivered in 2 packages, the first on time on 22/01. After contacting Chronopost, they informed me that the second package had to be repackaged and should be delivered on the 22nd or 23rd. I received the second repackaged package this Friday 24, but with one ball missing. Thank you for doing what is necessary to send me this missing ball as soon as possible.

No appointment for delivery... when you work and have young children under 3 years old, it's complicated. Moreover, delivery during the little ones' nap and the delivery person wanted to leave everything on the sidewalk!!! I find this unacceptable especially since I had 23 packages! I am very disappointed. And yet I am a fan of the items... I have been ordering for a long time.

Package received damaged. No quick response from customer service. Return costs at my expense. One star because you can't give 0.

Delivery date scheduled between January 9 and January 13. Package arrived at the pickup point on January 15. Order included necessary accessories for a show presented on the evening of January 14!

It has been more than 2 weeks since I ordered and I still have not been delivered

I had placed an order for our granddaughter on December 19 because we were going to our son in Lyon from January 8 to 11. I wanted this order to arrive between January 4 and 7, so before we left, and unfortunately it arrived at my pickup point on January 9 during our absence. The package left your place on January 7, I had requested to change the delivery address so that the package would arrive directly at our son's place, and that could not be done. I am therefore obliged to send it to my son, so I am very disappointed that my order placed 10 days earlier took 1 month to arrive at my pickup point. A commercial gesture would have been nice. Thank you for your understanding. Best regards.

The ordered deck chair arrived broken. No protection in the box

The delivery person signed for me, otherwise I did not receive the package

After 2 weeks of waiting, my order was canceled, without any comments from Wesco, disappointing

The package was never delivered. I had to contact customer service 3 times to follow up on the order. And to this day it has been followed up but no delivery information, no date or anything has been provided to me. Thank you Wesco.

I still haven't received the order and I'm being asked to give a review?

EXTRAordinary material. Delivery: long and in a box 8 times too big. Ecological?

Error with my order, I received someone else's order... I am still waiting for news from the company to receive what I ordered...

Almost 2 months of waiting to receive my package. And the plaster received is not the one ordered! I admit to being very disappointed.

If I could give zero stars, I would. I do not recommend: the item does not work, plus the customer service is unreachable and the return is at your expense.

Package received empty so I can't judge. Still no response from customer service after 4 days

An order that takes more than 14 days to arrive and therefore deadlines not met. The order was delivered to the post office without a name, just a mobile number. No way to contact anyone (emails go unanswered) and I won't even mention the incompetent chatbot, plus there are missing cones in the order!