/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Disappointed with the last orders. The quality is not what it used to be. Toys break quickly. Furniture not finished, not sanded on the inside with big splinters... Not easy to have someone on the line.
Multi Accueil Du Kreiz Breizh -.
purchased on 24/02/2025
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Answer from Wesco
Hello and thank you for taking the time to share your opinion with us. We are sorry to read that this product does not fully satisfy you and that you doubt its quality. For several years, the Illico carrier has been made from biosourced plastic. Although more flexible, biosourced plastic retains properties of strength and high resistance to suit intensive use in communities. Your complaint has been taken care of by our customer service, which is committed to offering you a solution as soon as possible. We thank you for your trust and loyalty and hope to have the opportunity to welcome you again on our site. Have a nice day.
3
/5
★★★☆☆
Overall, very satisfied, a few damaged boxes, a little disappointed
Vanessa D.
purchased on 14/03/2025
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3
/5
★★★☆☆
A great offer but not very effective filters. A top customer service!
Universcience Eppdcsi -.
purchased on 07/03/2025
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3
/5
★★★☆☆
The delivery part needs improvement. Lack of support for professionals and discounts. High prices.
- S.
purchased on 09/01/2025
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3
/5
★★★☆☆
Easy order and fast delivery.
Sandrine W.
purchased on 07/03/2025
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2
/5
★★☆☆☆
I am a childminder with 4 two-year-olds. I needed a large table for activities and meals. I chose the small Louisa table but unfortunately, I received the large one. Way too high for the children. What a disappointment to have to wait at least a month for the exchange because it is out of stock!!!
Berangere K.
purchased on 02/03/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the error that occurred during the preparation of your order and fully understand your disappointment. Regarding the Louisa table, it is currently being restocked. We thank you for your patience and assure you that we are doing everything possible for you to receive it as soon as possible. We are sincerely sorry for this situation and we hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.
3
/5
★★★☆☆
WESCO site and WESCO products are perfect. Delivery is very restrictive: fixed delivery day because the carrier is very far away, obligation by the carrier to be at home between 9 am and 4 pm, as no precise delivery time is provided. I don't know if I will order from WESCO again. Too bad.
Dominique C.
purchased on 13/02/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We understand your dissatisfaction and would like to apologize. Your feedback has been forwarded to our logistics department so that it can be communicated to the relevant carrier. As part of our continuous improvement process, we place great importance on customer feedback, which allows us to refine our services. Despite this delivery experience, we hope to have the opportunity to regain your trust and welcome you back to our site during your next visit. Have a nice day.
3
/5
★★★☆☆
The customer service part is complicated... we have a problem with our order... the processing time for our order is very long and poorly followed.
Crèche Valentin Et Capucine A.
purchased on 20/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your situation by leaving a review on our site. We completely understand that waiting can be a source of frustration, and we would like to apologize for this inconvenience. Currently, the processing time for customer service requests is about 10 days. Our teams are doing everything possible to reduce this timeframe and respond to your expectations as quickly as possible. Your complaint has been duly noted by our customer service, which is committed to addressing it as soon as possible. We thank you for your patience and hope to have the opportunity to provide you with a better experience during your next visit to our site. Have a nice day.
3
/5
★★★☆☆
Very good
Amelie B.
purchased on 15/02/2025
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3
/5
★★★☆☆
The photos on the site do not show the entirety of the product. No solution provided to our request
Mam Les P'tits Bouts En Train M.
purchased on 13/02/2025
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3
/5
★★★☆☆
I did not receive my order on time, I had to contact to have my order shipped, no commercial gesture
Prisca R.
purchased on 14/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for the inconvenience caused and fully understand your dissatisfaction. To remedy this situation, we have forwarded your feedback to our customer service. The refund of the shipping costs will be processed as soon as possible. We hope to have the opportunity to regain your trust by offering you a flawless experience during your next visit to our site. With all our renewed apologies, we wish you an excellent day.
3
/5
★★★☆☆
A bit disappointed because 2 out of 3 boxes were damaged. Packaging poorly suited to the contents. One artichoke bottle was cut. Its contents had spilled a bit onto the other bottles.
Myriam B.
purchased on 13/02/2025
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2
/5
★★☆☆☆
Delivery issues. Order delivered in 3 parts, without the missing products being indicated. Package condition damaged and not suitable for its contents. Order placed on 01/10/2025 and last items received on 02/21/2025.
Véronique H.
purchased on 10/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sorry to hear that the delivery of your order did not meet your expectations and we sincerely apologize for these inconveniences. In the order confirmation email, we mentioned a longer delivery time due to the availability of certain references and their restocking. However, we completely understand that a long wait is always disappointing. Regarding the condition of the package, we assure you that our orders are prepared with the utmost care. However, it can happen that they suffer from the uncertainties of transport and arrive damaged independently of our will. We hope to have the opportunity to see you again soon on our site and that you will give us a second chance to make a better impression. Have a nice day.
2
/5
★★☆☆☆
Delivery problem and product description.
Marie Laurence Llop A.
purchased on 06/02/2025
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3
/5
★★★☆☆
The answers are not very structured.
Soraya D.
purchased on 30/01/2025
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3
/5
★★★☆☆
Next time, I will be more attentive.
Mairie De Rieux Minervois -.
purchased on 03/02/2025
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2
/5
★★☆☆☆
We have placed several orders with you. For several orders, we had to call customer service because parts of the furniture were damaged (screws lying in the boxes that scratched the furniture, cracked furniture, missing screws). After contacting customer service, I am still waiting for a replacement board that has not yet arrived after 3 weeks of delivery, but I have not heard back. I would not recommend you.
Aux Rendez-vous Des Bout'choux M.
purchased on 10/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We completely understand your dissatisfaction and sincerely apologize for this situation, which does not reflect our usual quality standards. After checking with our customer service, we confirm that the missing part has been shipped and will reach you in the coming days. We once again extend our sincerest apologies for this inconvenience and hope to have the opportunity to regain your trust during your next visit to our site. Have a nice day.
3
/5
★★★☆☆
Delivery a bit slow. The announcement seemed unclear: it said 5 pieces and not 5 times 12 pieces of 5 colors.
Philippe B.
purchased on 28/01/2025
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3
/5
★★★☆☆
I ordered a doll! It does not look like the description at all, it is really not pretty. My child likes it anyway, so I give her 20 minutes of play and one part is coming undone... Disappointed. For the rest, I have never had a problem.
Lucie R.
purchased on 29/01/2025
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Answer from Wesco
Hello, thank you for your feedback. Since your review is about the product and not the shopping experience, your comment will not be published. We have responded to you regarding your product review. Have a nice day.
2
/5
★★☆☆☆
Supplies received not in accordance with the initial order, in addition to not having the correct reference, the 'dust-free' chalk boxes arrived broken!
Palmer C.
purchased on 30/01/2025
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Answer from Wesco
Hello and thank you for taking the time to report this issue to us. We sincerely apologize for this inconvenience. To offer you a quick and suitable solution, we invite you to write to us at [email protected] (specifying your order number and attaching a photo of the damaged product). We hope you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a nice day.
3
/5
★★★☆☆
The container is twice as large as the content. Packaging needs improvement.
Stéphane Hessel -.
purchased on 22/01/2025
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3
/5
★★★☆☆
Delivery too slow. The diaper and the dress were not packaged and were 'moving around' in the box. Whereas the pajamas were in a small bag, well protected.
Nicole V.
purchased on 25/01/2025
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3
/5
★★★☆☆
I expressed that I wanted to cancel this order because the delivery time was too long. Unfortunately, my request was taken into account on the day the package was shipped. The delivery person left the package in front of the door, I could not refuse it as requested by customer service. I am left with a package that I have still not opened and that I no longer want. I am once again waiting for a response from customer service.
Sandrine C.
purchased on 13/01/2025
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Answer from Wesco
Hello and thank you for taking the time to leave a review. Our customer service has processed your request and is doing what is necessary for a carrier to pick up the package. We still hope that you will return to our site next time. Have a nice day.
3
/5
★★★☆☆
I can no longer order this ball via your website by credit card!
Karine C.
purchased on 07/01/2025
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Answer from Wesco
Hello and thank you for sharing your situation with us. We would like to apologize for the inconveniences encountered during payment. Our web team is currently investigating to identify the source of the problem related to this specific order. We assure you that we will do our best to offer you a quick and satisfactory solution. We thank you in advance for your understanding and we remain at your disposal if needed at 05 49 80 01 66. Have a nice day.
3
/5
★★★☆☆
Huge cardboard packaging for 4 small products. They don't fit in the mailbox!
Aurélie R.
purchased on 19/01/2025
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2
/5
★★☆☆☆
Delivery too long Half-open pen box
Elisabeth G.
purchased on 11/01/2025
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3
/5
★★★☆☆
Your site is average on certain items
Noel V.
purchased on 09/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your opinion about our site. We are sorry to hear that it does not fully meet your expectations. To better understand your needs and make the necessary improvements, we remain at your disposal at [email protected]. We will pay attention to your suggestions and comments. We thank you for your understanding and hope to offer you a better user experience in the future. Have a nice day.
3
/5
★★★☆☆
Barely screwed in, the wood split.
Ludotheque L.
purchased on 23/12/2024
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Answer from Wesco
Hello and thank you for taking the time to share your opinion. We are sorry to hear that you encountered a problem with this product and that the wood split during screwing. We invite you to write to us at [email protected] (specifying your order number and attaching photos of the defective product) so that we can provide you with an appropriate solution. We thank you for your understanding and will do our best to resolve this issue as quickly as possible. Have a nice day.
2
/5
★★☆☆☆
The expected time to receive the order was already announced as more than 10 days (which is already very long) and the package didn't even arrive as expected... but with a delay... known defect... To be corrected....
Beatrice G.
purchased on 05/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback on your order. We are sincerely sorry to learn that your package arrived late (beyond the initially announced deadline). We understand how frustrating this can be and we apologize for this inconvenience. We hope to have the opportunity to see you again on our site and provide you with an experience that meets your expectations. Have a nice day.
2
/5
★★☆☆☆
The item was missing from the package, complaint made to Wesco but no news.
Myriam L.
purchased on 03/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback on your order. We are sincerely sorry to learn that an item was missing from your package. However, our customer service has not received any complaint regarding this issue. We invite you to contact them at the following address: [email protected], specifying your order number and the problem encountered. Our team will be happy to provide you with a solution as soon as possible. We thank you in advance for your understanding and patience. We hope to have the pleasure of seeing you again on our site to offer you a better experience. Have a nice day.