Reviews Wesco

One of the books is damaged on the spine (presence of glue)

Order compliant, of good quality. Very fast shipping for the first package. I would have liked to benefit from free shipping (as a childminder with a small budget)

Despite our request, we were not informed about a delivery appointment

I am satisfied, however, a mattress protector was a bit dirty because the plastic was pierced

3 beds purchased in less than 6 months. The same ones. And each time a price difference margin.... Disappointing.

Happy with my article but long wait time. Difficult to reach customer service. I would have liked to know that the item was out of stock for more than a month and a half when I ordered

My order arrived incomplete: a balance board is missing, please take the necessary action

Overall satisfied with the products. However, the budget play kitchen is of very poor quality; the utensils bend easily. It's impossible to offer this type of product in a daycare.

The delivery is a disaster. The carrier is unreachable to agree on a delivery date (no means of communication). I invite Wesco to change carriers.

This is not the first time I order from Wesco and it is also not the first time I have this problem. My last order included 4 items, delivered in 3 parts. The last item delivered, complementary to the first part of the delivery, arrived after 2 and a half months. Each time, the delivery dates change, it's complicated to trust and to know if we will ever receive our order...

Very satisfied with the order. However, the order was thrown over the gate for delivery.

I chose a pickup point for the flexibility of the hours. Result: 1 package at the post office and 2 others at the pickup point!!!! incomprehensible

Package delivered late ..

The order process until the delivery time was excellent!!! But the merchandise received arrived 1 hour late in the time slot and delivered in large bags, so the material is damaged!!!! Really a shame

The products are of very good quality, the exception is radipe. However, the carrier dpd does not suit me, they never make the effort to come to my home, refuse to drop off at a relay point, so I had to travel with my vehicle to a meeting point where the delivery person made me wait 30 minutes. While other carriers come to my gate.

I had to place the order twice even though I had paid the first time by accessing my banking app, but I never received the confirmation email. Fortunately, I was able to reorder so that it would arrive on time at home.

Order delivered on time but 1 Wednesday (school closed) when it had been clearly specified, at the time of the order, the days and hours of the school for reception. "Space-saving" beds advertised for children aged 18 months to 3 years, but out of our 18 toddlers (TPS), aged 2 to 3 years, only 1 can lie down in them. Beds of this size are too small! Useless purchase for our nap rooms (and return at our expense despite the wish for a recommendation of "standard size" beds as a replacement!). This is very detrimental (tight budget). The beds seem comfortable and sturdy otherwise.

You did not take into account our email for a change of delivery address and you are not answering the phone. Regards

Honestly, I didn't think these animal figurines were made in Portugal, made in China... Very surprised given the price...

My order has still not been delivered. The emails informing me of the delay do not provide any details on the confirmed delivery day or the reasons for the delay. I placed my order on March 29 and it is now May 10.

It's a pity that the boards of the furniture are not labeled, to make it easier to find.

Big problem with the delivery. The first part of the packages was left in front of our door without ringing the intercom, one of the boxes was even open; there was no shipping slip. The rest of the boxes arrived later and were thrown over our gate without any warning of course!!!! Even though we were generally satisfied with your products, we hesitate to order from you again due to the delivery issues.

The product itself is of good quality, I have nothing to complain about, but I have two issues to report: the first is the extremely long delivery time (a product ordered from China does better in terms of delivery time). The second problem is with the choice of delivery service, there is only one provider to take or leave, and this one is very demanding (the delivery person is not allowed to go up the building's stairs! Given that I work and my wife is at home with a young child, she begged the delivery person to take the package upstairs, and I find that unacceptable!). I kindly ask you to broaden the choice of delivery providers. Thank you. Best regards, Mr. LOUZAZNA.

I am a bit disappointed because you propose a delivery date and do not adhere to it.

Very disappointed. It is stated on the site that shipping is within 48 hours and delivery in 3 to 5 days. The shipment was made 5 business days after the order. Too long.

I was misinformed about the description, I am disappointed with my purchases.

Site and order itself very good but big problem with the delivery company GLS. This is the second time that instructions are not followed and packages are either not delivered or delivered elsewhere! It's a shame you go through them.

The order delay was a bit long for a changing table (ordered early February delivered early April).

Good

One of the products from this order placed on 19/12/2024 has still not been delivered as of today 31/03/2025.

Disappointed with the last orders. The quality is not what it used to be. Toys break quickly. Furniture not finished, not sanded on the inside with big splinters... Not easy to have someone on the line.

Overall, very satisfied, a few damaged boxes, a little disappointed

A great offer but not very effective filters. A top customer service!

The delivery part needs improvement. Lack of support for professionals and discounts. High prices.

Easy order and fast delivery.

I am a childminder with 4 two-year-olds. I needed a large table for activities and meals. I chose the small Louisa table but unfortunately, I received the large one. Way too high for the children. What a disappointment to have to wait at least a month for the exchange because it is out of stock!!!

WESCO site and WESCO products are perfect. Delivery is very restrictive: fixed delivery day because the carrier is very far away, obligation by the carrier to be at home between 9 am and 4 pm, as no precise delivery time is provided. I don't know if I will order from WESCO again. Too bad.

The customer service part is complicated... we have a problem with our order... the processing time for our order is very long and poorly followed.

Very good

The photos on the site do not show the entirety of the product. No solution provided to our request