/10
★★★★★
based on 13303 reviews published
★★★★★
based on 13303 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I received a completely detached cot underneath.
Acheteur Vérifié
purchased on 06/10/2020
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3
/5
★★★☆☆
My order arrived quite quickly.
Acheteur Vérifié
purchased on 07/10/2020
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3
/5
★★★☆☆
CLARITY OF THE SITE
Acheteur Vérifié
purchased on 06/10/2020
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3
/5
★★★☆☆
Package arrived open and incomplete
Acheteur Vérifié
purchased on 28/09/2020
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2
/5
★★☆☆☆
1 damaged item, and not the right color
Acheteur Vérifié
purchased on 25/09/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sincerely sorry that the products received do not meet our quality standards and that they do not fully satisfy you. We invite you to contact us at [email protected] so that your complaint can be processed. We hope to have the chance to see you again soon on our site. Have a nice day
2
/5
★★☆☆☆
Bed available only in wood. Assembly of the bed barrier very complicated and poorly explained in the instructions. Quality of the screws needs to be reviewed. The assembly key is not suitable for the location of the screws. Very dissatisfied with the delivery service that delivered the 6 beds in front of the nursery door during lunch!! 350kg to carry for parents to access and in case of fire: an inaccessible emergency exit! We wanted them to be dropped off in the building next door, but the delivery person didn't have time!! Convenient to make a delivery without a signature, which allows them not to have to wait for the person in charge of the structure.
Acheteur Vérifié
purchased on 20/07/2020
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Answer from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of our products and services. We are sorry to read your disappointment and we apologize for the inconvenience caused. Listening to our customers, we will pass your comments on to the relevant services. We hope that in use these products will bring you satisfaction and that we will have the opportunity to see you again soon on our site. In the meantime, we remain at your disposal at [email protected] Have a nice day
3
/5
★★★☆☆
Hello, I requested to be delivered on October 1st and not September 24th. Anyone could have taken my order. Some items from my order could have been missing. The people I work with were honest and left everything intact. Thank you for paying attention to the noted comments. Have a nice day
Acheteur Vérifié
purchased on 11/09/2020
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3
/5
★★★☆☆
Well not always simple
Acheteur Vérifié
purchased on 01/09/2020
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3
/5
★★★☆☆
Many interesting items but sometimes a bit expensive in terms of quality-price... Impossible to combine the birthday discounts of my twins... really a shame...
Acheteur Vérifié
purchased on 17/09/2020
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3
/5
★★★☆☆
Products delivered with a 3-month delay and without instructions
Acheteur Vérifié
purchased on 30/06/2020
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3
/5
★★★☆☆
Very long delivery to arrive
Acheteur Vérifié
purchased on 12/08/2020
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3
/5
★★★☆☆
Incompetent delivery person who contacts me by phone to ask for directions. I guide him and cross paths with him on foot a few meters from my home as I was picking up my children from school. He stops, I tell him no, I have my children, please leave the package in front of my house, at worst we arrived at the same time. He insists, telling me that it’s not heavy, that the package weighs only 4 kilos. I tell him no, I have my children. He insisted, he ended up annoying me and I told him it's fine, I'll take the package to avoid making a scene in front of my children in the middle of the street.
Acheteur Vérifié
purchased on 12/09/2020
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3
/5
★★★☆☆
Delay to receive the order relatively long
Acheteur Vérifié
purchased on 02/07/2020
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3
/5
★★★☆☆
The mattress is very good, in accordance with the description. Shipping was a bit long, but what is this carrier?? I would avoid them, it would discourage me from ordering again.
Acheteur Vérifié
purchased on 07/09/2020
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3
/5
★★★☆☆
Very late delivery!
Acheteur Vérifié
purchased on 01/09/2020
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3
/5
★★★☆☆
Good products!! However, several delivery problems that could be resolved by customer service
Acheteur Vérifié
purchased on 03/08/2020
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3
/5
★★★☆☆
Very long delivery. Package arrived only 1 day before the baptism
Acheteur Vérifié
purchased on 12/08/2020
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3
/5
★★★☆☆
One of my items arrived defective
Acheteur Vérifié
purchased on 27/08/2020
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3
/5
★★★☆☆
The items are fine but the delivery of the order is a bit too long.
Acheteur Vérifié
purchased on 28/08/2020
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3
/5
★★★☆☆
Not very ergonomic. Many references but difficulties in finding what you are looking for.
Acheteur Vérifié
purchased on 30/08/2020
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3
/5
★★★☆☆
Constructive site. Lots of choices. However, the delivery time is mega long..... 4 months for 2 sheets.
Acheteur Vérifié
purchased on 20/06/2020
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3
/5
★★★☆☆
A handle is missing...
Acheteur Vérifié
purchased on 27/08/2020
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2
/5
★★☆☆☆
After 1 month of waiting, I am still waiting for 1 package... and the second arrived broken! I am very disappointed!
Acheteur Vérifié
purchased on 14/08/2020
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Answer from Wesco
Hello and thank you for your comment. We are sorry for this situation and we sincerely apologize. Despite all the care we take in preparing the packages, sometimes the transport does not meet our quality standards. Finally, during this back-to-school period, our customer service is experiencing a longer response time than usual, but please know that we are doing everything we can to provide you with a solution as quickly as possible. We hope to have the chance to see you again soon on our site and thus regain your trust. Have a nice day.
3
/5
★★★☆☆
The order arrived late. I needed the cookie cutters for the activity with the kids last Wednesday, but I only received them afterwards, contrary to what was planned.
Acheteur Vérifié
purchased on 23/08/2020
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3
/5
★★★☆☆
Delivery service to improve, boxes opened and dirty products
Acheteur Vérifié
purchased on 17/08/2020
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3
/5
★★★☆☆
Very good site, quality products.
Acheteur Vérifié
purchased on 26/08/2020
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3
/5
★★★☆☆
Navigating the site is functional, but delivery is more complicated and more uncertain, however, within very reasonable timeframes.
Acheteur Vérifié
purchased on 10/08/2020
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2
/5
★★☆☆☆
The site is easy to use, I ordered a dragon and a set of knights from this site as they were unavailable in stores. During delivery, I only received one of the two ordered products with no paper in the mailbox allowing me to pick up the rest of my package at the post office. I reported this to Wesco, who just sent me the invoice by email without any explanations or anything... At the post office, they told me that the package had been delivered and that nothing was pending. I had to contact Wesco again, changing my tone to get what I had paid for. They then sent me a new package with the other part of my order. Let's see if I receive it... Disappointed with the customer service, which was not very responsive and not inclined to help. I am torn regarding my first order on this site, by far my best experience.
Acheteur Vérifié
purchased on 25/08/2020
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Answer from Wesco
Hello and thank you for your comment. We are sorry to read about your disappointment regarding your first order on our site. You had the bitter experience of a risky transport service that was far from meeting our standards. We hope that, in use, the ordered products will satisfy you and that you will overlook this first mixed experience by returning to see us soon on our site. Have a nice day.
2
/5
★★☆☆☆
I did not receive the ordered book.
Acheteur Vérifié
purchased on 27/08/2020
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Answer from Wesco
Hello and thank you for your comment. We are sincerely sorry about this situation. We tried to contact you, unfortunately without success. Therefore, we invite you to reach out to our customer service at [email protected] so that we can provide you with a solution. We remain at your disposal and hope to hear from you very soon. Have a nice day.
3
/5
★★★☆☆
Good but very expensive
Acheteur Vérifié
purchased on 26/08/2020
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