Reviews Wesco

Not very ergonomic in its access.

During the first order, I had some problems. Second thing, the date indicated on the order was not respected... otherwise, the material is good.

Disappointed with communication and delivery time

Order on 11/12 for a changing mat that was supposed to be in stock and delivered before 23/12. It was just delivered today on 13/01!!!

We were not informed that our order would arrive in 2 packages, which caused us some inconvenience at the post office.

The rug is absolutely great, and of very nice quality, ideal as soon as the baby crawls until late, as we plan to put it in his room to create a play area, so for the rug, 5 stars. However, the announced delivery times are totally fanciful, 15 days after ordering, without news after a month, we are told that the delivery will finally take two months, and after further exchanges, the rug arrived 6 weeks later.... Too bad.

Availability of products to be reviewed. The delay between the order and the receipt of the product is excessively long.

Delivery in several times even though we checked for a single delivery

Delivery problems.

When I ordered, the item was in stock. I had to call to find out why I hadn't received my item yet, and the response was that it was not in stock, so a month of waiting, I find that not very correct.

Delivery initially scheduled before November 29 and finally arrived on December 24, PHEW! after several follow-ups. However, excellent responsiveness during email exchanges.

Received a broken chair in the ordered lot, we are waiting for instructions from customer service as it is impossible to attach the photo

Package received not conforming to the order. Error: 2 times the same boy puzzle instead of 1 boy and 1 girl. Customer service contacted today...... photo does not go through the wesco procedure so again contact by phone...... to finish email and wesco procedure so a lot of time spent + disappointment of not having the 2 puzzles for Christmas + efficient customer service but without spontaneous apologies made....

Disappointed, because my order was not complete. It was meant to be a gift for Christmas..

Very chaotic delivery

Big delivery delay

The packaging and transport conditions need to be reviewed: the packages arrived ripped and crushed. Fortunately, the contents were not damaged and nothing was missing.

Waiting for customer service after receiving damaged blocks

Good

Disappointed with the item

I am very disappointed with customer service. I called several times to get information about the delivery and the deadlines for certain items, but as long as I haven't placed an order, they can't tell me anything... I find myself having to find a solution on my own to have the main furniture on time: I divide my large order into three. Thus, I lose my 12% discount! I had to manage on my own to find an arrangement. For the delivery, an email informs me that the package has been sent. But then no news! Should I stay available for 2-3 days waiting for the delivery person?! It would be nice to at least provide the delivery day... And I find myself in this situation for 6 deliveries!!!! Because each order is divided into two. By the way, I received an item at the beginning of December even though it was indicated as unavailable until mid-January... It's incomprehensible!!! I am really very disappointed to have had to find this solution on my own and lose my benefits, when I just wanted to make a large order at the end of November, have a first delivery on December 20 of everything that was available before, and have the rest later. But that seemed impossible...!!!

More than 2 months of waiting to receive my order and with rather high shipping costs!

Everything went very well until delivery. The delivery person did not want to bring the goods up to the apartment. When you order a bed and are 8 months pregnant, I find that a bit limited... Otherwise, everything was okay.

Disconnected several times and very difficult to reconnect. Phone line inaccessible. No trust in the customer.....

Functional and easy-to-use site, but there was a problem when receiving the order: it was poorly protected/packaged. The box containing 2700 pegs was pierced, and therefore the 2700 pegs were loose in a large box...

The packaging box was damaged. The playpen was packed in a box that was too large, it opened, and 2 corners of the playpen were damaged. It's frustrating, but we didn't have the energy to return everything. Compensation would be an appreciated gesture.

Delivery times were much longer than what was announced on the day of the order. The delivery person was not the most pleasant, who is supposed to have me sign the receipt and didn't even have a pen (nothing serious but inconvenient for me with an open door and children in the house that I am watching). Good quality rug, I appreciate that it was not rolled up for delivery.

Our orders since September have had too long delivery times.

A part of the package was not received and had to be canceled due to no news.

I was surprised to receive a first package including in a large cardboard box, the only Wesco catalog. At a time of effort for the improvement of the planet and waste, I do not find this shipment very wise.

Delivery by appointment but no precision possible Morning? Afternoon? Time slots?

I ordered baby laminated books on October 30, one was missing, I contacted customer service, who sent me a book I had already received and still not the correct item. I am still waiting for my item to this day

Good.

Hello, on the small crossing module, 2 items arrived with tears and cuts, although they were all packed together. How can I send you the photos corresponding to the damages and especially remedy this problem? Thank you for your response! I have already ordered psycho-motor equipment from you and this is the first time it has arrived in this condition! Thank you for your response! Valérie Sohawon MJC Monplaisir

A bit disappointed with your site because you informed me that the package had not been delivered while the postal site provided good information

Delivery a bit long but careful

Good but lacks ergonomics

A bit disappointed with this site, delivery not respected two months of waiting! Yet scheduled in 2 to 3 weeks... moreover, the bottom of the module was torn and no response from customer service which I have notified!

I have received the 4 sensory light balls, 1 does not light up and a second one is half-lit. Message sent since December 1, no response... I am waiting...

I am still waiting for part of my order