/10
★★★★★
based on 13095 reviews published
★★★★★
based on 13095 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Disappointed by the quality
Acheteur Vérifié
purchased on 29/07/2020
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Answer from Wesco
Hello and thank you for your feedback. At Wesco, our quality standards are very high and we pay particular attention to our customers' feedback. We are sorry to read that our standards did not meet your expectations. To better understand your dissatisfaction and provide you with the most appropriate solution, we invite you to contact our customer service at [email protected]. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
3
/5
★★★☆☆
Very good products, in line with our expectations. Nice quality. However, we are very disappointed with the delivery. We requested 'home delivery', but after waiting (3/4 days) and a phone call (10 minutes of voicemail), I ultimately had to go to the Ziegler warehouses so my son could have his gift on time (1st birthday!)
Acheteur Vérifié
purchased on 25/07/2020
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3
/5
★★★☆☆
VERY GOOD PRODUCT BUT DISASTROUS DELIVERY, DELIVERED ON THE SIDEWALK WITHOUT ANY PRIOR INFORMATION WITH AN UNPLEASANT DELIVERY PERSON EVEN THOUGH PREVIOUS DELIVERY WAS AT THE DOOR OF THE HOME.
Acheteur Vérifié
purchased on 28/07/2020
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3
/5
★★★☆☆
Broken chalks in small pieces in the package, all items full of chalk. Customer service contacted by email, no response
Acheteur Vérifié
purchased on 15/07/2020
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3
/5
★★★☆☆
I am happy to have received my purchases. However, I am quite disappointed with the delivery. The packaging was of poor quality and a can of paint must have been lost among the twelve I ordered...(The three boxes exploded).
Acheteur Vérifié
purchased on 06/07/2020
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2
/5
★★☆☆☆
After a very long delivery delay, the merchandise arrived defective. 15 days of exchange with customer service to ultimately return the merchandise and an additional week to receive the refund for it.
Acheteur Vérifié
purchased on 07/05/2020
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Answer from Wesco
Hello and thank you for your comment. Your order was unfortunate in more than one way and we are absolutely sorry for that. We place great importance on the quality of our products and services, so we are always particularly disappointed when our quality standards are not met. Your feedback encourages us to be more vigilant so that this situation does not happen again in the future. We hope you will give us a second chance and that we will have the opportunity to see you again in the near future on our site. Have a nice day
2
/5
★★☆☆☆
Order of an item that ultimately is not in stock, they charged me the total shipping fees for a small item that I had added to my order in passing, ultimately the main item was not restocked and I requested to cancel my order. Poor communication, they could have at least warned me before sending an order and a truck for a plastic watering can... too bad
Acheteur Vérifié
purchased on 06/07/2020
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Answer from Wesco
Hello and thank you for your comment. We are sorry that our encounter did not go as well as we hoped. The product you initially ordered is available again on our site if you are still interested. Our customer service is of course at your disposal at [email protected] for any requests. Despite this unfortunate experience, we hope to have the privilege of seeing you again soon on our site. Have a nice day
2
/5
★★☆☆☆
They should check what they sell.
Acheteur Vérifié
purchased on 08/07/2020
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2
/5
★★☆☆☆
I ordered a Butai with 2 Kamishibai stories, I received the package in two parts; I went on vacation and didn't open it right away upon my return otherwise I would have returned it. Unfortunately, their return policy is within 20 days. The Butai is not designed to hold the reading boards, it is too big so it doesn't look nice, it looks patched up because the boards are shorter. I am extremely surprised by this mix-up and lack of seriousness, really disappointed.
Acheteur Vérifié
purchased on 25/05/2020
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Answer from Wesco
Hello and thank you for your comment. At Wesco, we pay particular attention to our customers' feedback regarding product use. That’s why our Quality service has conducted a check on the relevant references and it turns out that the stories measuring 42x30cm are indeed not suitable. We apologize for this issue and thank you for your feedback which will allow us to improve and make the necessary corrections on our site. We invite you to contact our customer service at [email protected] to provide you with a solution. We sincerely apologize for the inconvenience caused and hope to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
I am almost satisfied with my order, unfortunately my set of trays in color is damaged on the corner!
Acheteur Vérifié
purchased on 09/07/2020
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3
/5
★★★☆☆
I am missing the wall mounts for my bar. Therefore, I still cannot fix it. I am waiting for news from customer service but I still have no information.
Acheteur Vérifié
purchased on 26/06/2020
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3
/5
★★★☆☆
The carto' arrived torn, fortunately nothing is missing.
Acheteur Vérifié
purchased on 04/07/2020
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3
/5
★★★☆☆
Quality product but it is a pity that childminders do not have a discount. The products are very good but the decreasing prices are more suited for communities.
Acheteur Vérifié
purchased on 09/07/2020
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3
/5
★★★☆☆
Interesting site for some things but still very expensive.
Acheteur Vérifié
purchased on 02/07/2020
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3
/5
★★★☆☆
The delivery person doesn't even come to deliver to my home, he calls and I have to go pick it up. I am a childminder working from home with 4 babies in care, luckily it's vacation time because my 13-year-old daughter has to go down to pick up the package. I understand that precautions need to be taken due to COVID, but still, we need to apply barrier gestures and it works.
Acheteur Vérifié
purchased on 04/05/2020
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3
/5
★★★☆☆
One package missing out of six.
Acheteur Vérifié
purchased on 29/06/2020
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3
/5
★★★☆☆
I did not find the site particularly intuitive. Good order tracking. Attractive prices.
Acheteur Vérifié
purchased on 30/06/2020
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3
/5
★★★☆☆
Wesco products are very good. However, the delivery needs to be reviewed. Independent carrier did not come on the scheduled date. As a result, I was absent and the driver wanted to throw my order over my gate!! I told him that he had no interest in doing that. I had to ask my neighbor to receive it because he did not want to come back later!!
Acheteur Vérifié
purchased on 19/05/2020
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3
/5
★★★☆☆
Easy order and received quickly
Acheteur Vérifié
purchased on 28/06/2020
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3
/5
★★★☆☆
Too bad the delivery is so complicated
Acheteur Vérifié
purchased on 19/05/2020
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3
/5
★★★☆☆
Delivery time over 4 weeks.
Acheteur Vérifié
purchased on 11/05/2020
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3
/5
★★★☆☆
Missing a package (a tricycle).... still no news, information delay is way too long in tracking.
Acheteur Vérifié
purchased on 22/05/2020
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3
/5
★★★☆☆
I placed my order on June 8, it was shipped on June 10 (I was tracking the package online). But I only received the package on June 25 (probably due to Covid-19, which I completely understand). However, what I don't understand is that the box containing my crib bumper is crushed (open on the side, I can even see the crib bumper which is black and all scratched) I told the delivery person that I would not take this package (he doesn't speak French well) and he said, 'Yes, yes madam, you have to take it.' I debated a bit with him but there was nothing more to do, I had to go down with my son in my arms because he didn't want to go up to the 4th floor (I have a working elevator by the way) anyway, I told him I would take it but that I would write on the receipt that it was in poor condition, he told me 'just the name and a signature.' I started to write about the condition of the package when he snatched the receipt from my hands! Annoyed and holding my son in my arms, I didn't know what else to do but give in... the carrier Heppner does his job poorly, change the delivery person/carrier. It's unacceptable! Otherwise, the products seem to be of good quality to see in the long term, it matches the photo, no strange smell or anything, I just wait to see the results of my emails and photos to know if there will be compensation.
Acheteur Vérifié
purchased on 08/06/2020
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Answer from Wesco
Hello and thank you for your comment. We are absolutely sorry for this feedback. Despite all the care we take in preparing our orders, it happens that the transport does not meet our expectations. Our logistics service has been informed and will take the necessary measures with the carrier to ensure that this does not happen again. We still hope that the product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
We did not receive the complete order, 3 lots of socket covers are missing
Acheteur Vérifié
purchased on 10/06/2020
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Answer from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our services and the full satisfaction of our customers. We invite you to file a complaint with our customer service at the following address: [email protected]. Have a nice day
2
/5
★★☆☆☆
A defective product in my order (weighted bracelet with defective stitching that lets the weight pass through)
Acheteur Vérifié
purchased on 15/06/2020
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Answer from Wesco
Hello and thank you for your comment. We are sorry that this product does not meet your expectations. We are uncompromising on the quality of the products we sell. To provide you with a solution as soon as possible, we invite you to contact us at [email protected] (specifying the problem encountered with photos). Have a nice day
3
/5
★★★☆☆
Delivery delayed from the same order.
Acheteur Vérifié
purchased on 12/06/2020
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3
/5
★★★☆☆
Too much waiting for delivery. The shipping cost is expensive.
Acheteur Vérifié
purchased on 27/04/2020
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3
/5
★★★☆☆
I was informed a bit late about the out-of-stock status of 2 ordered products, which are for my professional use...
Acheteur Vérifié
purchased on 26/04/2020
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3
/5
★★★☆☆
I only received part of my order (the mattresses) but no news about the fitted sheets....
Acheteur Vérifié
purchased on 25/05/2020
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3
/5
★★★☆☆
The package was torn on both sides, but all the pieces were well packed inside the package.
Acheteur Vérifié
purchased on 11/06/2020
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