/10
★★★★★
based on 13303 reviews published
★★★★★
based on 13303 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I was not on the site to order, but the delivery was a bit delayed and the bottoms of the boxes were damp.
Acheteur Vérifié
purchased on 11/08/2020
Translated review
2
/5
★★☆☆☆
Impossible to reach the site. The delivery was supposed to be scheduled between the 26th and 28th. It is the 2nd of the following month and still no news, not even an email.....
Acheteur Vérifié
purchased on 18/08/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We are sincerely sorry that your attempts to contact us have been in vain and we apologize for the inconvenience caused. We hope that this unsuccessful experience will not tarnish our relationship and that we will have the opportunity to see you again soon on our site. Have a nice day
3
/5
★★★☆☆
Not very satisfied, poorly packaged parcel delivered with missing items that must have fallen during transport! Called customer service who redirected me to a link by email. Response pending, little reactivity!
Acheteur Vérifié
purchased on 19/08/2020
Translated review
3
/5
★★★☆☆
Very long delivery (August 25), I had to follow up with customer service.
Acheteur Vérifié
purchased on 06/08/2020
Translated review
2
/5
★★☆☆☆
Problem with a very damaged carpet, big holes in the middle. This could not have gone unnoticed. I have not heard back about the return, I sent you 2 emails.
Acheteur Vérifié
purchased on 18/06/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We are particularly attentive to the quality of the products we offer and we are sincerely sorry that you encountered this type of problem. Our customer service is informed of your situation and is doing everything possible to provide you with a solution as soon as possible. We hope to have the opportunity to see you on our site very soon. Have a nice day
2
/5
★★☆☆☆
Very disappointed, I often order from Wesco and this time the sofa is of very poor quality...
Acheteur Vérifié
purchased on 19/08/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We are particularly concerned about the quality of the products we offer and we sincerely apologize as our quality standards were not met. Our customer service is informed of the situation and will proceed with an exchange of the product. We are sincerely sorry to read about your disappointment and we hope to see you again very soon on our site. Have a nice day
3
/5
★★★☆☆
I am a bit annoyed because I had requested to receive my order in one single delivery! Which was not the case!
Acheteur Vérifié
purchased on 04/08/2020
Translated review
2
/5
★★☆☆☆
Perfect site and order, however, the delivery is to be deplored. I received a message saying I would receive the bed between 12 PM and 2 PM. The delivery person came at 10 AM, called me, and said he was there. I asked him to come back between 12 PM and 2 PM, he refused and said he would leave a notice of passage. I asked him to respect the indicated time in the message, he refused. I had to manage with my neighbors to intercept my package. It's a shame
Acheteur Vérifié
purchased on 18/08/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. Despite all the care we put into providing you with quality services, we are sincerely sorry that the delivery did not meet our commitments. We are forwarding the information to our logistics service so that this situation, which is beyond our control, does not happen again. We hope that in use, the products will satisfy you and we thank you for your trust. Have a nice day
3
/5
★★★☆☆
Easy-to-use site, however, the package was received with a missing item even though the slip indicated it was inside
Acheteur Vérifié
purchased on 16/08/2020
Translated review
3
/5
★★★☆☆
Delivery times too long.
Acheteur Vérifié
purchased on 13/08/2020
Translated review
3
/5
★★★☆☆
Fast delivery.
Acheteur Vérifié
purchased on 12/08/2020
Translated review
3
/5
★★★☆☆
We had issues with the delivery: the package was left in a hall open to the public instead of being delivered directly to me.
Acheteur Vérifié
purchased on 01/08/2020
Translated review
2
/5
★★☆☆☆
I am satisfied with the carpet!! Too bad the delivery person left my package at the bottom of the building
Acheteur Vérifié
purchased on 08/08/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We are delighted to read that the carpet meets your satisfaction. Regarding the delivery of the latter, indeed, the delivery person's mission stops at the foot of your building. Nevertheless, your remark is quite relevant and we will forward it to the relevant services so that the information is clarified on our website. We thank you for your feedback which will help us improve. We hope to see you again soon on our site. Have a nice day
3
/5
★★★☆☆
Very average for this product
Acheteur Vérifié
purchased on 08/08/2020
Translated review
3
/5
★★★☆☆
Too bad my package was open because I was missing a pencil otherwise all good
Acheteur Vérifié
purchased on 01/08/2020
Translated review
2
/5
★★☆☆☆
Disappointed by the quality
Acheteur Vérifié
purchased on 29/07/2020
Translated review
Answer from Wesco
Hello and thank you for your feedback. At Wesco, our quality standards are very high and we pay particular attention to our customers' feedback. We are sorry to read that our standards did not meet your expectations. To better understand your dissatisfaction and provide you with the most appropriate solution, we invite you to contact our customer service at [email protected]. We hope to have the pleasure of seeing you again soon on our site. Have a nice day
3
/5
★★★☆☆
Very good products, in line with our expectations. Nice quality. However, we are very disappointed with the delivery. We requested 'home delivery', but after waiting (3/4 days) and a phone call (10 minutes of voicemail), I ultimately had to go to the Ziegler warehouses so my son could have his gift on time (1st birthday!)
Acheteur Vérifié
purchased on 25/07/2020
Translated review
3
/5
★★★☆☆
VERY GOOD PRODUCT BUT DISASTROUS DELIVERY, DELIVERED ON THE SIDEWALK WITHOUT ANY PRIOR INFORMATION WITH AN UNPLEASANT DELIVERY PERSON EVEN THOUGH PREVIOUS DELIVERY WAS AT THE DOOR OF THE HOME.
Acheteur Vérifié
purchased on 28/07/2020
Translated review
3
/5
★★★☆☆
Broken chalks in small pieces in the package, all items full of chalk. Customer service contacted by email, no response
Acheteur Vérifié
purchased on 15/07/2020
Translated review
3
/5
★★★☆☆
I am happy to have received my purchases. However, I am quite disappointed with the delivery. The packaging was of poor quality and a can of paint must have been lost among the twelve I ordered...(The three boxes exploded).
Acheteur Vérifié
purchased on 06/07/2020
Translated review
2
/5
★★☆☆☆
After a very long delivery delay, the merchandise arrived defective. 15 days of exchange with customer service to ultimately return the merchandise and an additional week to receive the refund for it.
Acheteur Vérifié
purchased on 07/05/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. Your order was unfortunate in more than one way and we are absolutely sorry for that. We place great importance on the quality of our products and services, so we are always particularly disappointed when our quality standards are not met. Your feedback encourages us to be more vigilant so that this situation does not happen again in the future. We hope you will give us a second chance and that we will have the opportunity to see you again in the near future on our site. Have a nice day
2
/5
★★☆☆☆
Order of an item that ultimately is not in stock, they charged me the total shipping fees for a small item that I had added to my order in passing, ultimately the main item was not restocked and I requested to cancel my order. Poor communication, they could have at least warned me before sending an order and a truck for a plastic watering can... too bad
Acheteur Vérifié
purchased on 06/07/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. We are sorry that our encounter did not go as well as we hoped. The product you initially ordered is available again on our site if you are still interested. Our customer service is of course at your disposal at [email protected] for any requests. Despite this unfortunate experience, we hope to have the privilege of seeing you again soon on our site. Have a nice day
2
/5
★★☆☆☆
They should check what they sell.
Acheteur Vérifié
purchased on 08/07/2020
Translated review
2
/5
★★☆☆☆
I ordered a Butai with 2 Kamishibai stories, I received the package in two parts; I went on vacation and didn't open it right away upon my return otherwise I would have returned it. Unfortunately, their return policy is within 20 days. The Butai is not designed to hold the reading boards, it is too big so it doesn't look nice, it looks patched up because the boards are shorter. I am extremely surprised by this mix-up and lack of seriousness, really disappointed.
Acheteur Vérifié
purchased on 25/05/2020
Translated review
Answer from Wesco
Hello and thank you for your comment. At Wesco, we pay particular attention to our customers' feedback regarding product use. That’s why our Quality service has conducted a check on the relevant references and it turns out that the stories measuring 42x30cm are indeed not suitable. We apologize for this issue and thank you for your feedback which will allow us to improve and make the necessary corrections on our site. We invite you to contact our customer service at [email protected] to provide you with a solution. We sincerely apologize for the inconvenience caused and hope to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
I am almost satisfied with my order, unfortunately my set of trays in color is damaged on the corner!
Acheteur Vérifié
purchased on 09/07/2020
Translated review
3
/5
★★★☆☆
I am missing the wall mounts for my bar. Therefore, I still cannot fix it. I am waiting for news from customer service but I still have no information.
Acheteur Vérifié
purchased on 26/06/2020
Translated review
3
/5
★★★☆☆
The carto' arrived torn, fortunately nothing is missing.
Acheteur Vérifié
purchased on 04/07/2020
Translated review
3
/5
★★★☆☆
Quality product but it is a pity that childminders do not have a discount. The products are very good but the decreasing prices are more suited for communities.
Acheteur Vérifié
purchased on 09/07/2020
Translated review
3
/5
★★★☆☆
Interesting site for some things but still very expensive.
Acheteur Vérifié
purchased on 02/07/2020
Translated review
3
/5
★★★☆☆
The delivery person doesn't even come to deliver to my home, he calls and I have to go pick it up. I am a childminder working from home with 4 babies in care, luckily it's vacation time because my 13-year-old daughter has to go down to pick up the package. I understand that precautions need to be taken due to COVID, but still, we need to apply barrier gestures and it works.
Acheteur Vérifié
purchased on 04/05/2020
Translated review