Reviews Wesco

Product received in a dirty state (brown liquid that had leaked on and in the packaging. Refused by the carrier. Customer service extremely slow to contact and refund procedure very long as well. Refund still received.

Long delivery times

Order that does not arrive on the requested day and not at the requested location.

Order received quickly, very good!

Very good site.

Order placed on 10/10/19, check sent and lost so late follow-up in November, then check sent again with a note asking to send a message upon arrival / message not sent. Order received on 25/11/19 with unpaid invoice BUT when calling, I was told that the check had been received and cashed! Then check cashed without having received the paid invoice!

Several times our orders have arrived incomplete, there are always some missing items like furniture sliders, screws for shelves... We are disappointed with this loss of quality and especially with the responsiveness.

The cover of the story 'the secret of the mountain' was damaged in several places. For a Christmas gift, it's embarrassing. I had to use tape.

Very long delivery time, almost a month and a half. Product conforms. Exchanges with customer service quite responsive.

Good reception but incorrect invoice! I have asked twice to change the billing address.

Hello, I am disappointed with the preparation of the order and the exchange that Wesco was supposed to make urgently. To this day we still have not received the product ordered in the correct color. Unfortunately, we have been waiting for 3 weeks to receive the correct package, yet customer service is ongoing.....

Speed of shipping

Satisfied, but it's a shame not to apply a decreasing rate from the purchase of two items

As of today, the bed arrived broken, waiting for a response regarding the solution found by you.

Long delivery, very large box for a few stickers. Items are very good

Still not delivered and impossible to track my order

It was very difficult to find the gym mats on the site: impossible with the global search tool; fortunately, I later saw the specific section.

Very good product but restocking a bit long.

I received my table and chairs well. To my great disappointment when I opened the package, the table is damaged and one chair. I therefore sent you an email, thank you for your responsiveness as you are sending me a new tabletop and a chair

A very good product for children aged 2 and up despite a slightly high price. As for the delivery, what can I say: unacceptable: I received no email or SMS confirmation or appointment scheduling, the delivery person calls to say he can't find it and that I need to reschedule a visit specifying the exact address!!!!! I am very disappointed!

The packaging needs improvement, the boxes are jumbled because they are poorly secured and the cardboard arrives damaged and this time even torn on one side, the puzzle box (children's gift for Christmas) has a completely ruined corner and is therefore not very presentable. An effort is needed for packaging/shipping

Still not delivered after 15 days

Our last 3 orders arrived damaged.

Our item (high chair) did not arrive with the pattern indicated on the site (we received a chair with gray and white stripes instead of off-white with polka dots).

Package received in a completely ripped box. The cot is slightly damaged. There was also a problem with my address, the delivery person did not have it before calling me. So a one-day delivery delay.

I am disappointed because I had requested not to be delivered during the school holidays and my order was delivered and entrusted to other people than my organization.

Many broken and/or chipped items

Could be even easier, the section is not clear enough for my part.

PACKAGING TOO LIGHT CARTON DAMAGED UPON ARRIVAL

Order placed on 25/08 and received on 29/10, I find there is a lack of information. So very disappointed with customer service.

I did not receive everything yesterday afternoon. The changing mat is missing. Delivery service ZIEGLER without news since

Hello, Following the quote sent and engaged by the town hall, I have not received a response regarding my order. After several weeks of waiting, I manage, with difficulty, to reach someone who takes my order into account. Then, I receive it in duplicate. I filled out the complaint form after speaking on the phone with an advisor. Now I have no response and cannot reach you by phone. The duplicate is waiting for the carrier at the primary school to be picked up. Thank you for keeping me informed... Best regards. Emmanuelle Leandri Director ALSH tel: 06 70 59 13 59

The site is good but the problem is paying when you are a Municipality. You have to validate the quote. But for us, this was not possible. Our accounting service had to pay with a credit card and not by mandate;

The color does not match on the site and upon receipt

Good quality bricks but only received 30 out of the 50 ordered and paid for..

Delivery too long and we only know once the first product is delivered

Bad packaging or bad carrier, there are shocks on the panels...

The site is great, the products too! However, I don't understand why for 5 bibs I received an ENORMOUS box!!!!!! the shipping needs to be reviewed because in terms of quantity it's really not eco-friendly

The items were not all delivered together (the javelins were delivered with a 2-week delay) and one item (metal goal) was damaged.

2 months wait for the delivery of a small table seems a bit long to us.