Reviews Wesco

Big delivery delay

The packaging and transport conditions need to be reviewed: the packages arrived ripped and crushed. Fortunately, the contents were not damaged and nothing was missing.

Waiting for customer service after receiving damaged blocks

Good

Disappointed with the item

I am very disappointed with customer service. I called several times to get information about the delivery and the deadlines for certain items, but as long as I haven't placed an order, they can't tell me anything... I find myself having to find a solution on my own to have the main furniture on time: I divide my large order into three. Thus, I lose my 12% discount! I had to manage on my own to find an arrangement. For the delivery, an email informs me that the package has been sent. But then no news! Should I stay available for 2-3 days waiting for the delivery person?! It would be nice to at least provide the delivery day... And I find myself in this situation for 6 deliveries!!!! Because each order is divided into two. By the way, I received an item at the beginning of December even though it was indicated as unavailable until mid-January... It's incomprehensible!!! I am really very disappointed to have had to find this solution on my own and lose my benefits, when I just wanted to make a large order at the end of November, have a first delivery on December 20 of everything that was available before, and have the rest later. But that seemed impossible...!!!

More than 2 months of waiting to receive my order and with rather high shipping costs!

Everything went very well until delivery. The delivery person did not want to bring the goods up to the apartment. When you order a bed and are 8 months pregnant, I find that a bit limited... Otherwise, everything was okay.

Disconnected several times and very difficult to reconnect. Phone line inaccessible. No trust in the customer.....

Functional and easy-to-use site, but there was a problem when receiving the order: it was poorly protected/packaged. The box containing 2700 pegs was pierced, and therefore the 2700 pegs were loose in a large box...

The packaging box was damaged. The playpen was packed in a box that was too large, it opened, and 2 corners of the playpen were damaged. It's frustrating, but we didn't have the energy to return everything. Compensation would be an appreciated gesture.

Delivery times were much longer than what was announced on the day of the order. The delivery person was not the most pleasant, who is supposed to have me sign the receipt and didn't even have a pen (nothing serious but inconvenient for me with an open door and children in the house that I am watching). Good quality rug, I appreciate that it was not rolled up for delivery.

Our orders since September have had too long delivery times.

A part of the package was not received and had to be canceled due to no news.

I was surprised to receive a first package including in a large cardboard box, the only Wesco catalog. At a time of effort for the improvement of the planet and waste, I do not find this shipment very wise.

Delivery by appointment but no precision possible Morning? Afternoon? Time slots?

I ordered baby laminated books on October 30, one was missing, I contacted customer service, who sent me a book I had already received and still not the correct item. I am still waiting for my item to this day

Good.

Hello, on the small crossing module, 2 items arrived with tears and cuts, although they were all packed together. How can I send you the photos corresponding to the damages and especially remedy this problem? Thank you for your response! I have already ordered psycho-motor equipment from you and this is the first time it has arrived in this condition! Thank you for your response! Valérie Sohawon MJC Monplaisir

A bit disappointed with your site because you informed me that the package had not been delivered while the postal site provided good information

Delivery a bit long but careful

Good but lacks ergonomics

A bit disappointed with this site, delivery not respected two months of waiting! Yet scheduled in 2 to 3 weeks... moreover, the bottom of the module was torn and no response from customer service which I have notified!

I have received the 4 sensory light balls, 1 does not light up and a second one is half-lit. Message sent since December 1, no response... I am waiting...

I am still waiting for part of my order

Product received in a dirty state (brown liquid that had leaked on and in the packaging. Refused by the carrier. Customer service extremely slow to contact and refund procedure very long as well. Refund still received.

Long delivery times

Order that does not arrive on the requested day and not at the requested location.

Order received quickly, very good!

Very good site.

Order placed on 10/10/19, check sent and lost so late follow-up in November, then check sent again with a note asking to send a message upon arrival / message not sent. Order received on 25/11/19 with unpaid invoice BUT when calling, I was told that the check had been received and cashed! Then check cashed without having received the paid invoice!

Several times our orders have arrived incomplete, there are always some missing items like furniture sliders, screws for shelves... We are disappointed with this loss of quality and especially with the responsiveness.

The cover of the story 'the secret of the mountain' was damaged in several places. For a Christmas gift, it's embarrassing. I had to use tape.

Very long delivery time, almost a month and a half. Product conforms. Exchanges with customer service quite responsive.

Good reception but incorrect invoice! I have asked twice to change the billing address.

Hello, I am disappointed with the preparation of the order and the exchange that Wesco was supposed to make urgently. To this day we still have not received the product ordered in the correct color. Unfortunately, we have been waiting for 3 weeks to receive the correct package, yet customer service is ongoing.....

Speed of shipping

Satisfied, but it's a shame not to apply a decreasing rate from the purchase of two items

As of today, the bed arrived broken, waiting for a response regarding the solution found by you.

Long delivery, very large box for a few stickers. Items are very good