/10
★★★★★
based on 13303 reviews published
★★★★★
based on 13303 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
One package missing out of six.
Acheteur Vérifié
purchased on 29/06/2020
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3
/5
★★★☆☆
I did not find the site particularly intuitive. Good order tracking. Attractive prices.
Acheteur Vérifié
purchased on 30/06/2020
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3
/5
★★★☆☆
Wesco products are very good. However, the delivery needs to be reviewed. Independent carrier did not come on the scheduled date. As a result, I was absent and the driver wanted to throw my order over my gate!! I told him that he had no interest in doing that. I had to ask my neighbor to receive it because he did not want to come back later!!
Acheteur Vérifié
purchased on 19/05/2020
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3
/5
★★★☆☆
Easy order and received quickly
Acheteur Vérifié
purchased on 28/06/2020
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3
/5
★★★☆☆
Too bad the delivery is so complicated
Acheteur Vérifié
purchased on 19/05/2020
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3
/5
★★★☆☆
Delivery time over 4 weeks.
Acheteur Vérifié
purchased on 11/05/2020
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3
/5
★★★☆☆
Missing a package (a tricycle).... still no news, information delay is way too long in tracking.
Acheteur Vérifié
purchased on 22/05/2020
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3
/5
★★★☆☆
I placed my order on June 8, it was shipped on June 10 (I was tracking the package online). But I only received the package on June 25 (probably due to Covid-19, which I completely understand). However, what I don't understand is that the box containing my crib bumper is crushed (open on the side, I can even see the crib bumper which is black and all scratched) I told the delivery person that I would not take this package (he doesn't speak French well) and he said, 'Yes, yes madam, you have to take it.' I debated a bit with him but there was nothing more to do, I had to go down with my son in my arms because he didn't want to go up to the 4th floor (I have a working elevator by the way) anyway, I told him I would take it but that I would write on the receipt that it was in poor condition, he told me 'just the name and a signature.' I started to write about the condition of the package when he snatched the receipt from my hands! Annoyed and holding my son in my arms, I didn't know what else to do but give in... the carrier Heppner does his job poorly, change the delivery person/carrier. It's unacceptable! Otherwise, the products seem to be of good quality to see in the long term, it matches the photo, no strange smell or anything, I just wait to see the results of my emails and photos to know if there will be compensation.
Acheteur Vérifié
purchased on 08/06/2020
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Answer from Wesco
Hello and thank you for your comment. We are absolutely sorry for this feedback. Despite all the care we take in preparing our orders, it happens that the transport does not meet our expectations. Our logistics service has been informed and will take the necessary measures with the carrier to ensure that this does not happen again. We still hope that the product meets your satisfaction and that we will have the opportunity to see you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
We did not receive the complete order, 3 lots of socket covers are missing
Acheteur Vérifié
purchased on 10/06/2020
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Answer from Wesco
Hello and thank you for your comment. We attach great importance to the quality of our services and the full satisfaction of our customers. We invite you to file a complaint with our customer service at the following address: [email protected]. Have a nice day
2
/5
★★☆☆☆
A defective product in my order (weighted bracelet with defective stitching that lets the weight pass through)
Acheteur Vérifié
purchased on 15/06/2020
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Answer from Wesco
Hello and thank you for your comment. We are sorry that this product does not meet your expectations. We are uncompromising on the quality of the products we sell. To provide you with a solution as soon as possible, we invite you to contact us at [email protected] (specifying the problem encountered with photos). Have a nice day
3
/5
★★★☆☆
Delivery delayed from the same order.
Acheteur Vérifié
purchased on 12/06/2020
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3
/5
★★★☆☆
Too much waiting for delivery. The shipping cost is expensive.
Acheteur Vérifié
purchased on 27/04/2020
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3
/5
★★★☆☆
I was informed a bit late about the out-of-stock status of 2 ordered products, which are for my professional use...
Acheteur Vérifié
purchased on 26/04/2020
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3
/5
★★★☆☆
I only received part of my order (the mattresses) but no news about the fitted sheets....
Acheteur Vérifié
purchased on 25/05/2020
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3
/5
★★★☆☆
The package was torn on both sides, but all the pieces were well packed inside the package.
Acheteur Vérifié
purchased on 11/06/2020
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3
/5
★★★☆☆
Material compliant with the order, but delivery time much too long!
Acheteur Vérifié
purchased on 08/06/2020
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3
/5
★★★☆☆
Very wide choice of products. Customer service is attentive.
Acheteur Vérifié
purchased on 03/06/2020
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3
/5
★★★☆☆
Easy order to make, quick and efficient delivery at home, the products are true to the image proposed on the site.
Acheteur Vérifié
purchased on 04/06/2020
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2
/5
★★☆☆☆
I ordered paint and received it damaged. One of the 3 stencils I did not receive and I was told that I received everything at the same time, I am disappointed.
Acheteur Vérifié
purchased on 29/05/2020
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Answer from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any complaint related to the paint ordered at the address [email protected]. The stencils were delivered at a later time and we hope they meet your satisfaction. We hope to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
There was a delay in delivery, not received on the initially scheduled date and one product where I am disappointed because it is really too small!!!
Acheteur Vérifié
purchased on 01/05/2020
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3
/5
★★★☆☆
Do you intend to sell less plastic?
Acheteur Vérifié
purchased on 29/05/2020
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Answer from Wesco
Hello and thank you for your comment. Respect for the environment has been a core value at Wesco for many years. Our teams, highly aware of this aspect, are continuously seeking innovative solutions and more respectful alternatives. By 2024, we aim for all plastic products designed by Wesco to be made from bio-based materials. Already, several of our products are made from bio-based plastic: storage bins, tableware, play kitchens, ride-ons. Finally, we pay particular attention to offering materials known for their durability: glass baby bottles, stainless steel tableware, baskets made from natural materials (date palm), wooden toys... Have a nice day
3
/5
★★★☆☆
Not easy when you are not an internet user. For example, for the sleeping bag, I wanted sky blue and I made a mistake because it arrived green.
Acheteur Vérifié
purchased on 27/04/2020
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3
/5
★★★☆☆
Lack of simplicity.
Acheteur Vérifié
purchased on 27/05/2020
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2
/5
★★☆☆☆
Bad packaging, the package arrived torn. The bottle was rolling around in the package.
Acheteur Vérifié
purchased on 10/05/2020
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Answer from Wesco
Hello and thank you for your feedback. We are very sorry that the transport damaged your order. We invite you to file a complaint with a photo by email to [email protected] so that we can proceed with an exchange. Thank you for your kindness.
3
/5
★★★☆☆
Very good site, very good product, but a downside to the delivery, I was asked for a phone number to contact the recipient who was different from me, but the delivery person only had my phone number... a bit awkward when you live 700 km away...
Acheteur Vérifié
purchased on 05/05/2020
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3
/5
★★★☆☆
Some products do not correspond to their intended use. Availability times are not always clearly indicated
Acheteur Vérifié
purchased on 21/04/2020
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3
/5
★★★☆☆
Good but a bit disappointed because I had ordered a somewhat expensive bed and I had asked to make two checks over the phone, I was told yes and then it was no longer possible but otherwise very good
Acheteur Vérifié
purchased on 23/04/2020
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2
/5
★★☆☆☆
I suppose the crisis did not have a positive effect on transactions, however I had placed my order well before the start of the lockdown and I had to wait two months to receive my delivery. I wasn't sure it was priority... moreover, one of the two jugs was broken and the package was open before its arrival. In short, not great! The product is good though.
Acheteur Vérifié
purchased on 28/02/2020
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Answer from Wesco
Hello and thank you for your feedback. We invite you to file a complaint with a photo by email to [email protected] so that we can proceed with an exchange. We thank you for your kindness.
3
/5
★★★☆☆
Incomplete order. Customer service contacted but I still have no response to this day.
Acheteur Vérifié
purchased on 12/05/2020
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Answer from Wesco
Hello, Thank you for your comment and we are sorry to hear that your order was incomplete. Our customer service has processed your request and we hope that the products meet your satisfaction. We look forward to seeing you again soon on our site. Have a nice day
3
/5
★★★☆☆
Order placed at the end of February 2020 and delivery made on May 15, 2020, which means a wait of nearly 3 months: too late
Acheteur Vérifié
purchased on 29/02/2020
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