/10
★★★★★
based on 13097 reviews published
★★★★★
based on 13097 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Material compliant with the order, but delivery time much too long!
Acheteur Vérifié
purchased on 08/06/2020
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3
/5
★★★☆☆
Very wide choice of products. Customer service is attentive.
Acheteur Vérifié
purchased on 03/06/2020
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3
/5
★★★☆☆
Easy order to make, quick and efficient delivery at home, the products are true to the image proposed on the site.
Acheteur Vérifié
purchased on 04/06/2020
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2
/5
★★☆☆☆
I ordered paint and received it damaged. One of the 3 stencils I did not receive and I was told that I received everything at the same time, I am disappointed.
Acheteur Vérifié
purchased on 29/05/2020
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Answer from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any complaint related to the paint ordered at the address [email protected]. The stencils were delivered at a later time and we hope they meet your satisfaction. We hope to see you again soon on our site. Have a nice day.
3
/5
★★★☆☆
There was a delay in delivery, not received on the initially scheduled date and one product where I am disappointed because it is really too small!!!
Acheteur Vérifié
purchased on 01/05/2020
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3
/5
★★★☆☆
Do you intend to sell less plastic?
Acheteur Vérifié
purchased on 29/05/2020
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Answer from Wesco
Hello and thank you for your comment. Respect for the environment has been a core value at Wesco for many years. Our teams, highly aware of this aspect, are continuously seeking innovative solutions and more respectful alternatives. By 2024, we aim for all plastic products designed by Wesco to be made from bio-based materials. Already, several of our products are made from bio-based plastic: storage bins, tableware, play kitchens, ride-ons. Finally, we pay particular attention to offering materials known for their durability: glass baby bottles, stainless steel tableware, baskets made from natural materials (date palm), wooden toys... Have a nice day
3
/5
★★★☆☆
Not easy when you are not an internet user. For example, for the sleeping bag, I wanted sky blue and I made a mistake because it arrived green.
Acheteur Vérifié
purchased on 27/04/2020
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3
/5
★★★☆☆
Lack of simplicity.
Acheteur Vérifié
purchased on 27/05/2020
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2
/5
★★☆☆☆
Bad packaging, the package arrived torn. The bottle was rolling around in the package.
Acheteur Vérifié
purchased on 10/05/2020
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Answer from Wesco
Hello and thank you for your feedback. We are very sorry that the transport damaged your order. We invite you to file a complaint with a photo by email to [email protected] so that we can proceed with an exchange. Thank you for your kindness.
3
/5
★★★☆☆
Very good site, very good product, but a downside to the delivery, I was asked for a phone number to contact the recipient who was different from me, but the delivery person only had my phone number... a bit awkward when you live 700 km away...
Acheteur Vérifié
purchased on 05/05/2020
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3
/5
★★★☆☆
Some products do not correspond to their intended use. Availability times are not always clearly indicated
Acheteur Vérifié
purchased on 21/04/2020
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3
/5
★★★☆☆
Good but a bit disappointed because I had ordered a somewhat expensive bed and I had asked to make two checks over the phone, I was told yes and then it was no longer possible but otherwise very good
Acheteur Vérifié
purchased on 23/04/2020
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2
/5
★★☆☆☆
I suppose the crisis did not have a positive effect on transactions, however I had placed my order well before the start of the lockdown and I had to wait two months to receive my delivery. I wasn't sure it was priority... moreover, one of the two jugs was broken and the package was open before its arrival. In short, not great! The product is good though.
Acheteur Vérifié
purchased on 28/02/2020
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Answer from Wesco
Hello and thank you for your feedback. We invite you to file a complaint with a photo by email to [email protected] so that we can proceed with an exchange. We thank you for your kindness.
3
/5
★★★☆☆
Incomplete order. Customer service contacted but I still have no response to this day.
Acheteur Vérifié
purchased on 12/05/2020
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Answer from Wesco
Hello, Thank you for your comment and we are sorry to hear that your order was incomplete. Our customer service has processed your request and we hope that the products meet your satisfaction. We look forward to seeing you again soon on our site. Have a nice day
3
/5
★★★☆☆
Order placed at the end of February 2020 and delivery made on May 15, 2020, which means a wait of nearly 3 months: too late
Acheteur Vérifié
purchased on 29/02/2020
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3
/5
★★★☆☆
Delivery good, the site is good.
Acheteur Vérifié
purchased on 06/05/2020
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3
/5
★★★☆☆
I sometimes have trouble finding what I'm looking for.
Acheteur Vérifié
purchased on 13/05/2020
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2
/5
★★☆☆☆
It arrives too late.
Acheteur Vérifié
purchased on 03/03/2020
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3
/5
★★★☆☆
The carrier asked to pick up the packages from the truck, while I am a childminder and cannot leave my home when I am working. This was not specified during the order.
Acheteur Vérifié
purchased on 03/05/2020
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2
/5
★★☆☆☆
Error on the color of the ball, my son wanted a blue one and we received a purple one. And very very disappointed with the giant beads as some do not clip; poor finishes. We are waiting for a commercial gesture from you, hoping for a favorable response. Regards, MME SCHNEIDER..
Acheteur Vérifié
purchased on 13/03/2020
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3
/5
★★★☆☆
Easy to find
Acheteur Vérifié
purchased on 01/03/2020
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3
/5
★★★☆☆
Complicated to find the age (when you click you end up on the size of objects but that of clothing) corresponding to the cm of the blouses
Acheteur Vérifié
purchased on 03/05/2020
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3
/5
★★★☆☆
Fast shipping and received much earlier than expected. Unfortunately, one of the paint bottles opened in one of the packages!! Packaging needs to be reviewed!!
Acheteur Vérifié
purchased on 25/04/2020
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3
/5
★★★☆☆
The wall bar attachments were missing. At no point was it mentioned that they were not provided. I had to place a second order. Bad surprise for my wallet...
Acheteur Vérifié
purchased on 26/04/2020
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3
/5
★★★☆☆
A paint can leaked in the package which was returned... so disappointed.
Acheteur Vérifié
purchased on 22/04/2020
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the delivery that did not meet Wesco's quality commitments. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them photos of your product.
3
/5
★★★☆☆
I had an issue with my previous order. I sent you an email and never received a response. Disappointing customer service!!
Acheteur Vérifié
purchased on 23/04/2020
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2
/5
★★☆☆☆
Not a practical site, I ordered a green 130 cm motor skills mat and received a blue mat twice that I did not order.
Acheteur Vérifié
purchased on 17/04/2020
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Answer from Wesco
Hello and thank you for your feedback. Your order was indeed a victim of confusion. We hope, in the current context, that you will not hold it against us. You will soon receive the mat of your choice.
3
/5
★★★☆☆
Package arrived open at a company at 3 rue de my planned delivery location. Phew, everything was there. Change your delivery service provider.
Acheteur Vérifié
purchased on 14/04/2020
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2
/5
★★☆☆☆
Out of the 10 bottles ordered, I only received 2!
Acheteur Vérifié
purchased on 09/04/2020
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Answer from Wesco
Hello and thank you for your review. Your second package was on its way when you left this review. We hope that your order now meets your satisfaction.
3
/5
★★★☆☆
Good site, but a small problem with order tracking updates.
Acheteur Vérifié
purchased on 04/04/2020
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