/10
★★★★★
based on 13303 reviews published
★★★★★
based on 13303 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery good, the site is good.
Acheteur Vérifié
purchased on 06/05/2020
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3
/5
★★★☆☆
I sometimes have trouble finding what I'm looking for.
Acheteur Vérifié
purchased on 13/05/2020
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2
/5
★★☆☆☆
It arrives too late.
Acheteur Vérifié
purchased on 03/03/2020
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3
/5
★★★☆☆
The carrier asked to pick up the packages from the truck, while I am a childminder and cannot leave my home when I am working. This was not specified during the order.
Acheteur Vérifié
purchased on 03/05/2020
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2
/5
★★☆☆☆
Error on the color of the ball, my son wanted a blue one and we received a purple one. And very very disappointed with the giant beads as some do not clip; poor finishes. We are waiting for a commercial gesture from you, hoping for a favorable response. Regards, MME SCHNEIDER..
Acheteur Vérifié
purchased on 13/03/2020
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3
/5
★★★☆☆
Easy to find
Acheteur Vérifié
purchased on 01/03/2020
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3
/5
★★★☆☆
Complicated to find the age (when you click you end up on the size of objects but that of clothing) corresponding to the cm of the blouses
Acheteur Vérifié
purchased on 03/05/2020
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3
/5
★★★☆☆
Fast shipping and received much earlier than expected. Unfortunately, one of the paint bottles opened in one of the packages!! Packaging needs to be reviewed!!
Acheteur Vérifié
purchased on 25/04/2020
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3
/5
★★★☆☆
The wall bar attachments were missing. At no point was it mentioned that they were not provided. I had to place a second order. Bad surprise for my wallet...
Acheteur Vérifié
purchased on 26/04/2020
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3
/5
★★★☆☆
A paint can leaked in the package which was returned... so disappointed.
Acheteur Vérifié
purchased on 22/04/2020
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the delivery that did not meet Wesco's quality commitments. To address your complaint, we invite you to contact our customer service by email at [email protected] and send them photos of your product.
3
/5
★★★☆☆
I had an issue with my previous order. I sent you an email and never received a response. Disappointing customer service!!
Acheteur Vérifié
purchased on 23/04/2020
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2
/5
★★☆☆☆
Not a practical site, I ordered a green 130 cm motor skills mat and received a blue mat twice that I did not order.
Acheteur Vérifié
purchased on 17/04/2020
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Answer from Wesco
Hello and thank you for your feedback. Your order was indeed a victim of confusion. We hope, in the current context, that you will not hold it against us. You will soon receive the mat of your choice.
3
/5
★★★☆☆
Package arrived open at a company at 3 rue de my planned delivery location. Phew, everything was there. Change your delivery service provider.
Acheteur Vérifié
purchased on 14/04/2020
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2
/5
★★☆☆☆
Out of the 10 bottles ordered, I only received 2!
Acheteur Vérifié
purchased on 09/04/2020
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Answer from Wesco
Hello and thank you for your review. Your second package was on its way when you left this review. We hope that your order now meets your satisfaction.
3
/5
★★★☆☆
Good site, but a small problem with order tracking updates.
Acheteur Vérifié
purchased on 04/04/2020
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3
/5
★★★☆☆
I had ordered a box of large chalks. The plastic box arrived broken, and all the chalks were also broken. What a disappointment for my children!
Acheteur Vérifié
purchased on 07/04/2020
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
3
/5
★★★☆☆
I am a childminder and the site wouldn't accept my email when I noted 'childminder', but when I just put my name, it accepted my order.
Acheteur Vérifié
purchased on 08/03/2020
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2
/5
★★☆☆☆
I can't give a real opinion: I haven't received the package
Acheteur Vérifié
purchased on 15/03/2020
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Answer from Wesco
Hello and thank you for your feedback. We are very sorry that you have not received your package. Deliveries are extremely disrupted in this context, we will refund you as soon as we receive the package. We hope you won't hold it against us.
2
/5
★★☆☆☆
I requested a 24-hour delivery that I paid €15 for. Before the Covid crisis, the package arrived 4 days later. No problem with the rest.
Acheteur Vérifié
purchased on 12/03/2020
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Answer from Wesco
Hello and thank you for your comment. We are sorry for the inconvenience caused. We hope that our commercial gesture will alleviate your disappointment and we wish to see you again soon on wesco.fr
3
/5
★★★☆☆
Packaging problem: the package - too large for the content - arrived in very bad condition and was repaired by postal services. The content was intact.
Acheteur Vérifié
purchased on 12/03/2020
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3
/5
★★★☆☆
Disappointed by the size of the stickers. Order delivered in two parts because sheets were missing, no worries except that upon arrival of the second round, one sheet was missing, according to the delivery note. Three items as planned while I only had two and no information... the third arrived later with no further details.
Acheteur Vérifié
purchased on 05/03/2020
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3
/5
★★★☆☆
Difficulty in ordering
Acheteur Vérifié
purchased on 31/01/2020
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3
/5
★★★☆☆
Order shaped to the box
Acheteur Vérifié
purchased on 06/03/2020
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3
/5
★★★☆☆
Hello, we are missing two items, what should we do now?
Acheteur Vérifié
purchased on 05/03/2020
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Answer from Wesco
Hello and thank you for your comment. In light of this exceptional situation, we are doing everything possible to provide you with the best service possible. Our customer service remains mobilized to answer all your questions, by email at [email protected] or by phone at 0 800 311 297 and at 05 49 800 166, from 9 am to 12 pm and from 1 pm to 5 pm.
3
/5
★★★☆☆
The products are good. However, the packaging was average... One of the boxes was patched up by the post office because the paint cans were not secured and tore the box. A bit of a shame...
Acheteur Vérifié
purchased on 04/03/2020
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3
/5
★★★☆☆
Excellent material. A bit long because the fitted sheet ordered was out of stock. Difficult delivery. The delivery person informed us by phone that we had to go down to retrieve the package at the foot of the building and that he would not go up despite the entrance door code and the known floor. It took a long insistence on the phone to decide to go up.
Acheteur Vérifié
purchased on 11/02/2020
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3
/5
★★★☆☆
The order was laborious to benefit from free shipping despite your cooperation, but it still took an afternoon and a morning just to place the order. Fortunately, everything went well for the reception. We have not yet used the products so evaluation is impossible at this time. Best regards.
Acheteur Vérifié
purchased on 20/02/2020
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3
/5
★★★☆☆
A bit difficult to navigate the site and I received my products in a box that was too big, so they were moving around inside. One item was broken and leaked in the box. Terrible delivery. However, I received it quite quickly.
Acheteur Vérifié
purchased on 28/02/2020
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3
/5
★★★☆☆
Navigating the site is not always obvious.
Acheteur Vérifié
purchased on 01/03/2020
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3
/5
★★★☆☆
Delivery times are incredibly loooooooooong!!! Items received 6 weeks after the order.
Acheteur Vérifié
purchased on 11/01/2020
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay longer than announced. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. However, we hope that your order brings you complete satisfaction today.