/10
★★★★★
based on 13095 reviews published
★★★★★
based on 13095 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I had ordered a box of large chalks. The plastic box arrived broken, and all the chalks were also broken. What a disappointment for my children!
Acheteur Vérifié
purchased on 07/04/2020
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transport does not go as planned. We invite you to send a photo of your package by email to [email protected] and we will process your request as soon as possible.
3
/5
★★★☆☆
I am a childminder and the site wouldn't accept my email when I noted 'childminder', but when I just put my name, it accepted my order.
Acheteur Vérifié
purchased on 08/03/2020
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2
/5
★★☆☆☆
I can't give a real opinion: I haven't received the package
Acheteur Vérifié
purchased on 15/03/2020
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Answer from Wesco
Hello and thank you for your feedback. We are very sorry that you have not received your package. Deliveries are extremely disrupted in this context, we will refund you as soon as we receive the package. We hope you won't hold it against us.
2
/5
★★☆☆☆
I requested a 24-hour delivery that I paid €15 for. Before the Covid crisis, the package arrived 4 days later. No problem with the rest.
Acheteur Vérifié
purchased on 12/03/2020
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Answer from Wesco
Hello and thank you for your comment. We are sorry for the inconvenience caused. We hope that our commercial gesture will alleviate your disappointment and we wish to see you again soon on wesco.fr
3
/5
★★★☆☆
Packaging problem: the package - too large for the content - arrived in very bad condition and was repaired by postal services. The content was intact.
Acheteur Vérifié
purchased on 12/03/2020
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3
/5
★★★☆☆
Disappointed by the size of the stickers. Order delivered in two parts because sheets were missing, no worries except that upon arrival of the second round, one sheet was missing, according to the delivery note. Three items as planned while I only had two and no information... the third arrived later with no further details.
Acheteur Vérifié
purchased on 05/03/2020
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3
/5
★★★☆☆
Difficulty in ordering
Acheteur Vérifié
purchased on 31/01/2020
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3
/5
★★★☆☆
Order shaped to the box
Acheteur Vérifié
purchased on 06/03/2020
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3
/5
★★★☆☆
Hello, we are missing two items, what should we do now?
Acheteur Vérifié
purchased on 05/03/2020
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Answer from Wesco
Hello and thank you for your comment. In light of this exceptional situation, we are doing everything possible to provide you with the best service possible. Our customer service remains mobilized to answer all your questions, by email at [email protected] or by phone at 0 800 311 297 and at 05 49 800 166, from 9 am to 12 pm and from 1 pm to 5 pm.
3
/5
★★★☆☆
The products are good. However, the packaging was average... One of the boxes was patched up by the post office because the paint cans were not secured and tore the box. A bit of a shame...
Acheteur Vérifié
purchased on 04/03/2020
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3
/5
★★★☆☆
Excellent material. A bit long because the fitted sheet ordered was out of stock. Difficult delivery. The delivery person informed us by phone that we had to go down to retrieve the package at the foot of the building and that he would not go up despite the entrance door code and the known floor. It took a long insistence on the phone to decide to go up.
Acheteur Vérifié
purchased on 11/02/2020
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3
/5
★★★☆☆
The order was laborious to benefit from free shipping despite your cooperation, but it still took an afternoon and a morning just to place the order. Fortunately, everything went well for the reception. We have not yet used the products so evaluation is impossible at this time. Best regards.
Acheteur Vérifié
purchased on 20/02/2020
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3
/5
★★★☆☆
A bit difficult to navigate the site and I received my products in a box that was too big, so they were moving around inside. One item was broken and leaked in the box. Terrible delivery. However, I received it quite quickly.
Acheteur Vérifié
purchased on 28/02/2020
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3
/5
★★★☆☆
Navigating the site is not always obvious.
Acheteur Vérifié
purchased on 01/03/2020
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3
/5
★★★☆☆
Delivery times are incredibly loooooooooong!!! Items received 6 weeks after the order.
Acheteur Vérifié
purchased on 11/01/2020
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay longer than announced. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again. However, we hope that your order brings you complete satisfaction today.
3
/5
★★★☆☆
My order was counted twice;
Acheteur Vérifié
purchased on 29/01/2020
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2
/5
★★☆☆☆
Nice site. However, the delivery by LA POSTE bent and TEARED the two posters contained in the package, so VERY DISAPPOINTED WITH MY PURCHASE.
Acheteur Vérifié
purchased on 20/02/2020
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. We invite you to contact our service via our form https://www.wesco.fr/savreclamation and we will process your request as soon as possible.
2
/5
★★☆☆☆
Products conform to the description but delivery service is more than mediocre. You cannot choose a delivery time slot. The delivery provider was very unpleasant, he did not want to carry the bulky package to my apartment door, nor even to the bottom of the building.
Acheteur Vérifié
purchased on 12/01/2020
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
Professional material but way too many delivery problems
Acheteur Vérifié
purchased on 10/01/2020
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Delivery well within the time frame in 3 parts. However, one of the locker boards was very damaged when we took it out of the packaging and Wesco has still not responded to my complaint. For the price we paid, I find this very unfortunate.
Acheteur Vérifié
purchased on 08/02/2020
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Answer from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
2
/5
★★☆☆☆
The order was delivered on time, even a few days early. Unfortunately, I had to return 2 packages because they were defective and I haven't heard back since.
Acheteur Vérifié
purchased on 13/02/2020
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Answer from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
3
/5
★★★☆☆
Kindness on the phone
Acheteur Vérifié
purchased on 08/02/2020
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3
/5
★★★☆☆
I placed my order on January 23, 2020, and I only received my delivery on February 13, I find that a bit long, the carrier took more than 7 days to deliver to me;
Acheteur Vérifié
purchased on 23/01/2020
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2
/5
★★☆☆☆
Delivery with a 1 month delay without any commercial gesture!!
Acheteur Vérifié
purchased on 05/12/2019
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2
/5
★★☆☆☆
Order received in duplicate and debited twice
Acheteur Vérifié
purchased on 06/02/2020
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2
/5
★★☆☆☆
The products from this brand are very good. However, my last order did not go very well (wrong product sent). The customer service was not good in handling my complaint: little dialogue (had to chase them for responses), too slow to react (it took a month to finally get what I ordered). This does not necessarily make me want to order from them again. It's a shame!
Acheteur Vérifié
purchased on 04/01/2020
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Answer from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. We are striving to take the necessary measures to ensure that this does not happen again. Hoping to see you again very soon on our site.
3
/5
★★★☆☆
The cot arrived damaged
Acheteur Vérifié
purchased on 05/02/2020
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3
/5
★★★☆☆
Not very readable
Acheteur Vérifié
purchased on 04/02/2020
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3
/5
★★★☆☆
I asked you for the invoice and I still haven't received it. Please send it to me as soon as possible
Acheteur Vérifié
purchased on 03/02/2020
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3
/5
★★★☆☆
Item ordered mid-December for delivery early January. Finally delivered early February. Why not announce the true delivery time?
Acheteur Vérifié
purchased on 16/12/2019
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