/10
★★★★★
based on 13303 reviews published
★★★★★
based on 13303 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
My order was counted twice;
Acheteur Vérifié
purchased on 29/01/2020
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2
/5
★★☆☆☆
Nice site. However, the delivery by LA POSTE bent and TEARED the two posters contained in the package, so VERY DISAPPOINTED WITH MY PURCHASE.
Acheteur Vérifié
purchased on 20/02/2020
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. We invite you to contact our service via our form https://www.wesco.fr/savreclamation and we will process your request as soon as possible.
2
/5
★★☆☆☆
Products conform to the description but delivery service is more than mediocre. You cannot choose a delivery time slot. The delivery provider was very unpleasant, he did not want to carry the bulky package to my apartment door, nor even to the bottom of the building.
Acheteur Vérifié
purchased on 12/01/2020
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
Professional material but way too many delivery problems
Acheteur Vérifié
purchased on 10/01/2020
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Delivery well within the time frame in 3 parts. However, one of the locker boards was very damaged when we took it out of the packaging and Wesco has still not responded to my complaint. For the price we paid, I find this very unfortunate.
Acheteur Vérifié
purchased on 08/02/2020
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Answer from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
2
/5
★★☆☆☆
The order was delivered on time, even a few days early. Unfortunately, I had to return 2 packages because they were defective and I haven't heard back since.
Acheteur Vérifié
purchased on 13/02/2020
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Answer from Wesco
Hello and thank you for your comment. We are sorry to hear that the products received were defective. Our customer service has taken your request into account and is doing what is necessary to replace them. We hope they will bring you complete satisfaction.
3
/5
★★★☆☆
Kindness on the phone
Acheteur Vérifié
purchased on 08/02/2020
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3
/5
★★★☆☆
I placed my order on January 23, 2020, and I only received my delivery on February 13, I find that a bit long, the carrier took more than 7 days to deliver to me;
Acheteur Vérifié
purchased on 23/01/2020
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2
/5
★★☆☆☆
Delivery with a 1 month delay without any commercial gesture!!
Acheteur Vérifié
purchased on 05/12/2019
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2
/5
★★☆☆☆
Order received in duplicate and debited twice
Acheteur Vérifié
purchased on 06/02/2020
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2
/5
★★☆☆☆
The products from this brand are very good. However, my last order did not go very well (wrong product sent). The customer service was not good in handling my complaint: little dialogue (had to chase them for responses), too slow to react (it took a month to finally get what I ordered). This does not necessarily make me want to order from them again. It's a shame!
Acheteur Vérifié
purchased on 04/01/2020
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Answer from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. We are striving to take the necessary measures to ensure that this does not happen again. Hoping to see you again very soon on our site.
3
/5
★★★☆☆
The cot arrived damaged
Acheteur Vérifié
purchased on 05/02/2020
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3
/5
★★★☆☆
Not very readable
Acheteur Vérifié
purchased on 04/02/2020
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3
/5
★★★☆☆
I asked you for the invoice and I still haven't received it. Please send it to me as soon as possible
Acheteur Vérifié
purchased on 03/02/2020
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3
/5
★★★☆☆
Item ordered mid-December for delivery early January. Finally delivered early February. Why not announce the true delivery time?
Acheteur Vérifié
purchased on 16/12/2019
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3
/5
★★★☆☆
Nothing to say
Acheteur Vérifié
purchased on 30/01/2020
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2
/5
★★☆☆☆
I ordered in mid-December for a pouf to make a Christmas gift. The pouf was available. A few days later, customer service informed me that the order would be delayed until early January 2020. I just received the pouf today. This is unacceptable. The other orders placed on your site went well. I will think twice now about buying from Wesco.
Acheteur Vérifié
purchased on 10/12/2019
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Answer from Wesco
Hello and thank you for your review. We apologize for the longer order delay than what was announced on the site. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Very good site although generally expensive. Packaging of the chairs needs to be reviewed!
Acheteur Vérifié
purchased on 29/01/2020
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2
/5
★★☆☆☆
Difficult to have the same person on the phone, who can keep you updated on your order tracking: Having a reference person would have been a good solution... Tired of repeating the same questions, remarks... A reference person to express your needs...
Acheteur Vérifié
purchased on 19/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We understand your request for a reference person. However, please know that our entire customer service team is versatile and is therefore able to respond to different expectations. To be closer to everyone's requests, we have recently deployed a tool that allows us to have a history of requests, which will avoid having to reiterate information. We hope that your future exchanges will bring you complete satisfaction.
3
/5
★★★☆☆
Search engine needs improvement. Search criteria do not work very well.
Acheteur Vérifié
purchased on 29/01/2020
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3
/5
★★★☆☆
The site is very well done, I was not informed of the out-of-stock situation when I ordered in November. I had to contact customer service to be informed that the restock would be on January 20, which is 2 months after my order!
Acheteur Vérifié
purchased on 18/11/2019
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2
/5
★★☆☆☆
The products disappointed me.
Acheteur Vérifié
purchased on 24/01/2020
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3
/5
★★★☆☆
Satisfied with the products but delivery times longer than expected. Too bad.
Acheteur Vérifié
purchased on 21/12/2019
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2
/5
★★☆☆☆
I only received 5 packages out of 6 while all 6 have already been paid for. I am still waiting for your news regarding the last delivery.
Acheteur Vérifié
purchased on 17/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear that part of your order was missing. Our customer service has sent you a form to complete in order to provide a solution to your issue. Please feel free to get back to them.
3
/5
★★★☆☆
For now, it's difficult to evaluate. We'll see over time because given the price, we expect a good lifespan. My rating corresponds to the service, contact with the telephone service was average (staff not very pleasant but they do their job properly). Payment, no possibility to pay in installments, unfortunately (payment on delivery, as there was a different wait for each item, the payment was separated so it suited me)... Delivery between 9 am and 5 pm. Not practical at all, not precise, they do not notify beforehand. Item arrived as described and in perfect condition. No possibility to return if it doesn't suit you or at your expense!!
Acheteur Vérifié
purchased on 28/12/2019
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3
/5
★★★☆☆
Delivery and especially the product is poorly protected in the box. The bag of screws was punctured.
Acheteur Vérifié
purchased on 12/01/2020
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2
/5
★★☆☆☆
Package received broken, waiting for a response.
Acheteur Vérifié
purchased on 03/01/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to learn that your product was broken. Our customer service has taken your request into account and your package is being resent.
2
/5
★★☆☆☆
I give a bad rating not for the items but for the delivery which is really very poor! And the lack of information from your side regarding the delivery time.
Acheteur Vérifié
purchased on 28/11/2019
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for the delivery delays that were indeed not as announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
3
/5
★★★☆☆
I wanted to ask for advice and unfortunately, I did not get the right one!!!!
Acheteur Vérifié
purchased on 07/01/2020
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3
/5
★★★☆☆
Satisfied except for two things: - I checked the box 'delivery in one go' which extended the delay. But my packages arrived in two shipments (a few days apart). This raises questions about the carbon footprint! - I made a return which is at my expense. €18 for the product and €16.5 for the return shipping costs. This does not satisfy me at all. The right to make a mistake is expensive!
Acheteur Vérifié
purchased on 28/12/2019
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