/10
★★★★★
based on 13095 reviews published
★★★★★
based on 13095 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Nothing to say
Acheteur Vérifié
purchased on 30/01/2020
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2
/5
★★☆☆☆
I ordered in mid-December for a pouf to make a Christmas gift. The pouf was available. A few days later, customer service informed me that the order would be delayed until early January 2020. I just received the pouf today. This is unacceptable. The other orders placed on your site went well. I will think twice now about buying from Wesco.
Acheteur Vérifié
purchased on 10/12/2019
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Answer from Wesco
Hello and thank you for your review. We apologize for the longer order delay than what was announced on the site. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Very good site although generally expensive. Packaging of the chairs needs to be reviewed!
Acheteur Vérifié
purchased on 29/01/2020
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2
/5
★★☆☆☆
Difficult to have the same person on the phone, who can keep you updated on your order tracking: Having a reference person would have been a good solution... Tired of repeating the same questions, remarks... A reference person to express your needs...
Acheteur Vérifié
purchased on 19/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We understand your request for a reference person. However, please know that our entire customer service team is versatile and is therefore able to respond to different expectations. To be closer to everyone's requests, we have recently deployed a tool that allows us to have a history of requests, which will avoid having to reiterate information. We hope that your future exchanges will bring you complete satisfaction.
3
/5
★★★☆☆
Search engine needs improvement. Search criteria do not work very well.
Acheteur Vérifié
purchased on 29/01/2020
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3
/5
★★★☆☆
The site is very well done, I was not informed of the out-of-stock situation when I ordered in November. I had to contact customer service to be informed that the restock would be on January 20, which is 2 months after my order!
Acheteur Vérifié
purchased on 18/11/2019
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2
/5
★★☆☆☆
The products disappointed me.
Acheteur Vérifié
purchased on 24/01/2020
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3
/5
★★★☆☆
Satisfied with the products but delivery times longer than expected. Too bad.
Acheteur Vérifié
purchased on 21/12/2019
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2
/5
★★☆☆☆
I only received 5 packages out of 6 while all 6 have already been paid for. I am still waiting for your news regarding the last delivery.
Acheteur Vérifié
purchased on 17/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear that part of your order was missing. Our customer service has sent you a form to complete in order to provide a solution to your issue. Please feel free to get back to them.
3
/5
★★★☆☆
For now, it's difficult to evaluate. We'll see over time because given the price, we expect a good lifespan. My rating corresponds to the service, contact with the telephone service was average (staff not very pleasant but they do their job properly). Payment, no possibility to pay in installments, unfortunately (payment on delivery, as there was a different wait for each item, the payment was separated so it suited me)... Delivery between 9 am and 5 pm. Not practical at all, not precise, they do not notify beforehand. Item arrived as described and in perfect condition. No possibility to return if it doesn't suit you or at your expense!!
Acheteur Vérifié
purchased on 28/12/2019
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3
/5
★★★☆☆
Delivery and especially the product is poorly protected in the box. The bag of screws was punctured.
Acheteur Vérifié
purchased on 12/01/2020
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2
/5
★★☆☆☆
Package received broken, waiting for a response.
Acheteur Vérifié
purchased on 03/01/2020
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to learn that your product was broken. Our customer service has taken your request into account and your package is being resent.
2
/5
★★☆☆☆
I give a bad rating not for the items but for the delivery which is really very poor! And the lack of information from your side regarding the delivery time.
Acheteur Vérifié
purchased on 28/11/2019
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for the delivery delays that were indeed not as announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
3
/5
★★★☆☆
I wanted to ask for advice and unfortunately, I did not get the right one!!!!
Acheteur Vérifié
purchased on 07/01/2020
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3
/5
★★★☆☆
Satisfied except for two things: - I checked the box 'delivery in one go' which extended the delay. But my packages arrived in two shipments (a few days apart). This raises questions about the carbon footprint! - I made a return which is at my expense. €18 for the product and €16.5 for the return shipping costs. This does not satisfy me at all. The right to make a mistake is expensive!
Acheteur Vérifié
purchased on 28/12/2019
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3
/5
★★★☆☆
Not very ergonomic in its access.
Acheteur Vérifié
purchased on 09/12/2019
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3
/5
★★★☆☆
During the first order, I had some problems. Second thing, the date indicated on the order was not respected... otherwise, the material is good.
Acheteur Vérifié
purchased on 12/12/2019
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2
/5
★★☆☆☆
Disappointed with communication and delivery time
Acheteur Vérifié
purchased on 25/11/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction regarding the delivery of your order. We have informed our logistics service. However, we hope that your order brings you complete satisfaction today.
2
/5
★★☆☆☆
Order on 11/12 for a changing mat that was supposed to be in stock and delivered before 23/12. It was just delivered today on 13/01!!!
Acheteur Vérifié
purchased on 11/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay that was not made according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We hope that your product brings you complete satisfaction.
3
/5
★★★☆☆
We were not informed that our order would arrive in 2 packages, which caused us some inconvenience at the post office.
Acheteur Vérifié
purchased on 15/11/2019
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3
/5
★★★☆☆
The rug is absolutely great, and of very nice quality, ideal as soon as the baby crawls until late, as we plan to put it in his room to create a play area, so for the rug, 5 stars. However, the announced delivery times are totally fanciful, 15 days after ordering, without news after a month, we are told that the delivery will finally take two months, and after further exchanges, the rug arrived 6 weeks later.... Too bad.
Acheteur Vérifié
purchased on 08/11/2019
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2
/5
★★☆☆☆
Availability of products to be reviewed. The delay between the order and the receipt of the product is excessively long.
Acheteur Vérifié
purchased on 28/11/2019
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the longer order delay than announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Delivery in several times even though we checked for a single delivery
Acheteur Vérifié
purchased on 04/11/2019
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3
/5
★★★☆☆
Delivery problems.
Acheteur Vérifié
purchased on 19/12/2019
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2
/5
★★☆☆☆
When I ordered, the item was in stock. I had to call to find out why I hadn't received my item yet, and the response was that it was not in stock, so a month of waiting, I find that not very correct.
Acheteur Vérifié
purchased on 02/12/2019
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Answer from Wesco
Hello and thank you for your review. Although we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback.
3
/5
★★★☆☆
Delivery initially scheduled before November 29 and finally arrived on December 24, PHEW! after several follow-ups. However, excellent responsiveness during email exchanges.
Acheteur Vérifié
purchased on 18/11/2019
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3
/5
★★★☆☆
Received a broken chair in the ordered lot, we are waiting for instructions from customer service as it is impossible to attach the photo
Acheteur Vérifié
purchased on 02/12/2019
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2
/5
★★☆☆☆
Package received not conforming to the order. Error: 2 times the same boy puzzle instead of 1 boy and 1 girl. Customer service contacted today...... photo does not go through the wesco procedure so again contact by phone...... to finish email and wesco procedure so a lot of time spent + disappointment of not having the 2 puzzles for Christmas + efficient customer service but without spontaneous apologies made....
Acheteur Vérifié
purchased on 15/12/2019
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Answer from Wesco
Hello, we thank you for your feedback. Sometimes errors occur in orders and we apologize for that. We hope your products bring you complete satisfaction.
2
/5
★★☆☆☆
Disappointed, because my order was not complete. It was meant to be a gift for Christmas..
Acheteur Vérifié
purchased on 13/12/2019
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Answer from Wesco
Hello, thank you for your feedback. We are sorry to hear that your order arrived incomplete. We have checked your order and from our side, your package was sent complete, in one single package. We invite you to contact our customer service which is at your complete disposal at 05 49 80 01 66.
3
/5
★★★☆☆
Very chaotic delivery
Acheteur Vérifié
purchased on 07/11/2019
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