/10
★★★★★
based on 13095 reviews published
★★★★★
based on 13095 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Big delivery delay
Acheteur Vérifié
purchased on 27/11/2019
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3
/5
★★★☆☆
The packaging and transport conditions need to be reviewed: the packages arrived ripped and crushed. Fortunately, the contents were not damaged and nothing was missing.
Acheteur Vérifié
purchased on 05/12/2019
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2
/5
★★☆☆☆
Waiting for customer service after receiving damaged blocks
Acheteur Vérifié
purchased on 06/12/2019
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Answer from Wesco
Hello and thank you for your comment. Despite all the attention we pay to preparing your packages, it sometimes happens that the product does not arrive in the expected condition.
3
/5
★★★☆☆
Good
Acheteur Vérifié
purchased on 10/12/2019
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3
/5
★★★☆☆
Disappointed with the item
Acheteur Vérifié
purchased on 06/12/2019
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3
/5
★★★☆☆
I am very disappointed with customer service. I called several times to get information about the delivery and the deadlines for certain items, but as long as I haven't placed an order, they can't tell me anything... I find myself having to find a solution on my own to have the main furniture on time: I divide my large order into three. Thus, I lose my 12% discount! I had to manage on my own to find an arrangement. For the delivery, an email informs me that the package has been sent. But then no news! Should I stay available for 2-3 days waiting for the delivery person?! It would be nice to at least provide the delivery day... And I find myself in this situation for 6 deliveries!!!! Because each order is divided into two. By the way, I received an item at the beginning of December even though it was indicated as unavailable until mid-January... It's incomprehensible!!! I am really very disappointed to have had to find this solution on my own and lose my benefits, when I just wanted to make a large order at the end of November, have a first delivery on December 20 of everything that was available before, and have the rest later. But that seemed impossible...!!!
Acheteur Vérifié
purchased on 28/11/2019
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2
/5
★★☆☆☆
More than 2 months of waiting to receive my order and with rather high shipping costs!
Acheteur Vérifié
purchased on 18/10/2019
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Answer from Wesco
Hello and thank you for your feedback. We have checked your order and the announced deadline. The delivery was indeed scheduled between 11/12 and 13/12. Depending on the products ordered and our stocks, it sometimes happens that the deadlines are longer. We hope that your order brings you complete satisfaction today.
2
/5
★★☆☆☆
Everything went very well until delivery. The delivery person did not want to bring the goods up to the apartment. When you order a bed and are 8 months pregnant, I find that a bit limited... Otherwise, everything was okay.
Acheteur Vérifié
purchased on 05/12/2019
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Answer from Wesco
Hello, thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. We understand the difficulty you encountered and your situation. Unfortunately, for safety reasons, the delivery agreement requires delivery to the ground floor only. However, we hope that your order brings you complete satisfaction.
2
/5
★★☆☆☆
Disconnected several times and very difficult to reconnect. Phone line inaccessible. No trust in the customer.....
Acheteur Vérifié
purchased on 02/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear about your issues on our site. During these festive periods, a high influx can sometimes slow down the site's usability. However, we are doing everything internally to provide you with the best experience on our site and we take your feedback into consideration. We place great importance on the quality of our services, whether it be listening or advice, and we invite you to contact our customer service.
3
/5
★★★☆☆
Functional and easy-to-use site, but there was a problem when receiving the order: it was poorly protected/packaged. The box containing 2700 pegs was pierced, and therefore the 2700 pegs were loose in a large box...
Acheteur Vérifié
purchased on 13/11/2019
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3
/5
★★★☆☆
The packaging box was damaged. The playpen was packed in a box that was too large, it opened, and 2 corners of the playpen were damaged. It's frustrating, but we didn't have the energy to return everything. Compensation would be an appreciated gesture.
Acheteur Vérifié
purchased on 03/12/2019
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Answer from Wesco
Hello. Thank you for your comment. Despite the care we take in preparing our packages, they can sometimes be mishandled during transport. We invite you to contact our customer service and send photos of the damaged products so that they can process your request.
3
/5
★★★☆☆
Delivery times were much longer than what was announced on the day of the order. The delivery person was not the most pleasant, who is supposed to have me sign the receipt and didn't even have a pen (nothing serious but inconvenient for me with an open door and children in the house that I am watching). Good quality rug, I appreciate that it was not rolled up for delivery.
Acheteur Vérifié
purchased on 05/11/2019
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3
/5
★★★☆☆
Our orders since September have had too long delivery times.
Acheteur Vérifié
purchased on 20/11/2019
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2
/5
★★☆☆☆
A part of the package was not received and had to be canceled due to no news.
Acheteur Vérifié
purchased on 25/11/2019
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Answer from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. We are sorry for this experience and hope the rest of your order brings you complete satisfaction.
3
/5
★★★☆☆
I was surprised to receive a first package including in a large cardboard box, the only Wesco catalog. At a time of effort for the improvement of the planet and waste, I do not find this shipment very wise.
Acheteur Vérifié
purchased on 18/11/2019
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3
/5
★★★☆☆
Delivery by appointment but no precision possible Morning? Afternoon? Time slots?
Acheteur Vérifié
purchased on 21/11/2019
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3
/5
★★★☆☆
I ordered baby laminated books on October 30, one was missing, I contacted customer service, who sent me a book I had already received and still not the correct item. I am still waiting for my item to this day
Acheteur Vérifié
purchased on 26/11/2019
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3
/5
★★★☆☆
Good.
Acheteur Vérifié
purchased on 21/11/2019
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2
/5
★★☆☆☆
Hello, on the small crossing module, 2 items arrived with tears and cuts, although they were all packed together. How can I send you the photos corresponding to the damages and especially remedy this problem? Thank you for your response! I have already ordered psycho-motor equipment from you and this is the first time it has arrived in this condition! Thank you for your response! Valérie Sohawon MJC Monplaisir
Acheteur Vérifié
purchased on 17/10/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear that the received material does not meet your expectations. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
3
/5
★★★☆☆
A bit disappointed with your site because you informed me that the package had not been delivered while the postal site provided good information
Acheteur Vérifié
purchased on 02/12/2019
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3
/5
★★★☆☆
Delivery a bit long but careful
Acheteur Vérifié
purchased on 20/11/2019
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3
/5
★★★☆☆
Good but lacks ergonomics
Acheteur Vérifié
purchased on 28/11/2019
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3
/5
★★★☆☆
A bit disappointed with this site, delivery not respected two months of waiting! Yet scheduled in 2 to 3 weeks... moreover, the bottom of the module was torn and no response from customer service which I have notified!
Acheteur Vérifié
purchased on 14/10/2019
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Answer from Wesco
Hello and thank you for your feedback. Your order did indeed take longer than expected due to stock reasons. However, we did inform you. The day we were restocked, we sent you another message informing you that your order would be delivered within 8 days. Regarding your module, we are always disappointed when our items, made with love, suffer from mishandling or rough transport and do not arrive at your place intact. We apologize for this. Your complaint has been duly noted by our customer service.
2
/5
★★☆☆☆
I have received the 4 sensory light balls, 1 does not light up and a second one is half-lit. Message sent since December 1, no response... I am waiting...
Acheteur Vérifié
purchased on 21/11/2019
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Answer from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services and products. We hope that your new light balls bring you complete satisfaction.
3
/5
★★★☆☆
I am still waiting for part of my order
Acheteur Vérifié
purchased on 10/11/2019
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3
/5
★★★☆☆
Product received in a dirty state (brown liquid that had leaked on and in the packaging. Refused by the carrier. Customer service extremely slow to contact and refund procedure very long as well. Refund still received.
Acheteur Vérifié
purchased on 04/10/2019
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3
/5
★★★☆☆
Long delivery times
Acheteur Vérifié
purchased on 07/10/2019
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2
/5
★★☆☆☆
Order that does not arrive on the requested day and not at the requested location.
Acheteur Vérifié
purchased on 14/11/2019
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
Order received quickly, very good!
Acheteur Vérifié
purchased on 20/11/2019
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Answer from Wesco
As of today, I still have not received my order, what a shame. Wesco, which is a must for purchasing childcare materials or others, uses an unreliable transport company. I was supposed to be delivered on Friday between 2 PM and 4 PM, no one ever came, it’s Monday afternoon and after several calls to the carrier, I will be delivered tomorrow, we’ll see.
3
/5
★★★☆☆
Very good site.
Acheteur Vérifié
purchased on 17/11/2019
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