/10
★★★★★
based on 13303 reviews published
★★★★★
based on 13303 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Not very ergonomic in its access.
Acheteur Vérifié
purchased on 09/12/2019
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3
/5
★★★☆☆
During the first order, I had some problems. Second thing, the date indicated on the order was not respected... otherwise, the material is good.
Acheteur Vérifié
purchased on 12/12/2019
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2
/5
★★☆☆☆
Disappointed with communication and delivery time
Acheteur Vérifié
purchased on 25/11/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear about your dissatisfaction regarding the delivery of your order. We have informed our logistics service. However, we hope that your order brings you complete satisfaction today.
2
/5
★★☆☆☆
Order on 11/12 for a changing mat that was supposed to be in stock and delivered before 23/12. It was just delivered today on 13/01!!!
Acheteur Vérifié
purchased on 11/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the delivery delay that was not made according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again. We hope that your product brings you complete satisfaction.
3
/5
★★★☆☆
We were not informed that our order would arrive in 2 packages, which caused us some inconvenience at the post office.
Acheteur Vérifié
purchased on 15/11/2019
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3
/5
★★★☆☆
The rug is absolutely great, and of very nice quality, ideal as soon as the baby crawls until late, as we plan to put it in his room to create a play area, so for the rug, 5 stars. However, the announced delivery times are totally fanciful, 15 days after ordering, without news after a month, we are told that the delivery will finally take two months, and after further exchanges, the rug arrived 6 weeks later.... Too bad.
Acheteur Vérifié
purchased on 08/11/2019
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2
/5
★★☆☆☆
Availability of products to be reviewed. The delay between the order and the receipt of the product is excessively long.
Acheteur Vérifié
purchased on 28/11/2019
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Answer from Wesco
Hello and thank you for your feedback. We apologize for the longer order delay than announced. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Delivery in several times even though we checked for a single delivery
Acheteur Vérifié
purchased on 04/11/2019
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3
/5
★★★☆☆
Delivery problems.
Acheteur Vérifié
purchased on 19/12/2019
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2
/5
★★☆☆☆
When I ordered, the item was in stock. I had to call to find out why I hadn't received my item yet, and the response was that it was not in stock, so a month of waiting, I find that not very correct.
Acheteur Vérifié
purchased on 02/12/2019
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Answer from Wesco
Hello and thank you for your review. Although we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback.
3
/5
★★★☆☆
Delivery initially scheduled before November 29 and finally arrived on December 24, PHEW! after several follow-ups. However, excellent responsiveness during email exchanges.
Acheteur Vérifié
purchased on 18/11/2019
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3
/5
★★★☆☆
Received a broken chair in the ordered lot, we are waiting for instructions from customer service as it is impossible to attach the photo
Acheteur Vérifié
purchased on 02/12/2019
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2
/5
★★☆☆☆
Package received not conforming to the order. Error: 2 times the same boy puzzle instead of 1 boy and 1 girl. Customer service contacted today...... photo does not go through the wesco procedure so again contact by phone...... to finish email and wesco procedure so a lot of time spent + disappointment of not having the 2 puzzles for Christmas + efficient customer service but without spontaneous apologies made....
Acheteur Vérifié
purchased on 15/12/2019
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Answer from Wesco
Hello, we thank you for your feedback. Sometimes errors occur in orders and we apologize for that. We hope your products bring you complete satisfaction.
2
/5
★★☆☆☆
Disappointed, because my order was not complete. It was meant to be a gift for Christmas..
Acheteur Vérifié
purchased on 13/12/2019
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Answer from Wesco
Hello, thank you for your feedback. We are sorry to hear that your order arrived incomplete. We have checked your order and from our side, your package was sent complete, in one single package. We invite you to contact our customer service which is at your complete disposal at 05 49 80 01 66.
3
/5
★★★☆☆
Very chaotic delivery
Acheteur Vérifié
purchased on 07/11/2019
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3
/5
★★★☆☆
Big delivery delay
Acheteur Vérifié
purchased on 27/11/2019
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3
/5
★★★☆☆
The packaging and transport conditions need to be reviewed: the packages arrived ripped and crushed. Fortunately, the contents were not damaged and nothing was missing.
Acheteur Vérifié
purchased on 05/12/2019
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2
/5
★★☆☆☆
Waiting for customer service after receiving damaged blocks
Acheteur Vérifié
purchased on 06/12/2019
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Answer from Wesco
Hello and thank you for your comment. Despite all the attention we pay to preparing your packages, it sometimes happens that the product does not arrive in the expected condition.
3
/5
★★★☆☆
Good
Acheteur Vérifié
purchased on 10/12/2019
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3
/5
★★★☆☆
Disappointed with the item
Acheteur Vérifié
purchased on 06/12/2019
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3
/5
★★★☆☆
I am very disappointed with customer service. I called several times to get information about the delivery and the deadlines for certain items, but as long as I haven't placed an order, they can't tell me anything... I find myself having to find a solution on my own to have the main furniture on time: I divide my large order into three. Thus, I lose my 12% discount! I had to manage on my own to find an arrangement. For the delivery, an email informs me that the package has been sent. But then no news! Should I stay available for 2-3 days waiting for the delivery person?! It would be nice to at least provide the delivery day... And I find myself in this situation for 6 deliveries!!!! Because each order is divided into two. By the way, I received an item at the beginning of December even though it was indicated as unavailable until mid-January... It's incomprehensible!!! I am really very disappointed to have had to find this solution on my own and lose my benefits, when I just wanted to make a large order at the end of November, have a first delivery on December 20 of everything that was available before, and have the rest later. But that seemed impossible...!!!
Acheteur Vérifié
purchased on 28/11/2019
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2
/5
★★☆☆☆
More than 2 months of waiting to receive my order and with rather high shipping costs!
Acheteur Vérifié
purchased on 18/10/2019
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Answer from Wesco
Hello and thank you for your feedback. We have checked your order and the announced deadline. The delivery was indeed scheduled between 11/12 and 13/12. Depending on the products ordered and our stocks, it sometimes happens that the deadlines are longer. We hope that your order brings you complete satisfaction today.
2
/5
★★☆☆☆
Everything went very well until delivery. The delivery person did not want to bring the goods up to the apartment. When you order a bed and are 8 months pregnant, I find that a bit limited... Otherwise, everything was okay.
Acheteur Vérifié
purchased on 05/12/2019
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Answer from Wesco
Hello, thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. We understand the difficulty you encountered and your situation. Unfortunately, for safety reasons, the delivery agreement requires delivery to the ground floor only. However, we hope that your order brings you complete satisfaction.
2
/5
★★☆☆☆
Disconnected several times and very difficult to reconnect. Phone line inaccessible. No trust in the customer.....
Acheteur Vérifié
purchased on 02/12/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear about your issues on our site. During these festive periods, a high influx can sometimes slow down the site's usability. However, we are doing everything internally to provide you with the best experience on our site and we take your feedback into consideration. We place great importance on the quality of our services, whether it be listening or advice, and we invite you to contact our customer service.
3
/5
★★★☆☆
Functional and easy-to-use site, but there was a problem when receiving the order: it was poorly protected/packaged. The box containing 2700 pegs was pierced, and therefore the 2700 pegs were loose in a large box...
Acheteur Vérifié
purchased on 13/11/2019
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3
/5
★★★☆☆
The packaging box was damaged. The playpen was packed in a box that was too large, it opened, and 2 corners of the playpen were damaged. It's frustrating, but we didn't have the energy to return everything. Compensation would be an appreciated gesture.
Acheteur Vérifié
purchased on 03/12/2019
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Answer from Wesco
Hello. Thank you for your comment. Despite the care we take in preparing our packages, they can sometimes be mishandled during transport. We invite you to contact our customer service and send photos of the damaged products so that they can process your request.
3
/5
★★★☆☆
Delivery times were much longer than what was announced on the day of the order. The delivery person was not the most pleasant, who is supposed to have me sign the receipt and didn't even have a pen (nothing serious but inconvenient for me with an open door and children in the house that I am watching). Good quality rug, I appreciate that it was not rolled up for delivery.
Acheteur Vérifié
purchased on 05/11/2019
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3
/5
★★★☆☆
Our orders since September have had too long delivery times.
Acheteur Vérifié
purchased on 20/11/2019
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2
/5
★★☆☆☆
A part of the package was not received and had to be canceled due to no news.
Acheteur Vérifié
purchased on 25/11/2019
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Answer from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. We are sorry for this experience and hope the rest of your order brings you complete satisfaction.
3
/5
★★★☆☆
I was surprised to receive a first package including in a large cardboard box, the only Wesco catalog. At a time of effort for the improvement of the planet and waste, I do not find this shipment very wise.
Acheteur Vérifié
purchased on 18/11/2019
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