/10
★★★★★
based on 13303 reviews published
★★★★★
based on 13303 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery by appointment but no precision possible Morning? Afternoon? Time slots?
Acheteur Vérifié
purchased on 21/11/2019
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3
/5
★★★☆☆
I ordered baby laminated books on October 30, one was missing, I contacted customer service, who sent me a book I had already received and still not the correct item. I am still waiting for my item to this day
Acheteur Vérifié
purchased on 26/11/2019
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3
/5
★★★☆☆
Good.
Acheteur Vérifié
purchased on 21/11/2019
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2
/5
★★☆☆☆
Hello, on the small crossing module, 2 items arrived with tears and cuts, although they were all packed together. How can I send you the photos corresponding to the damages and especially remedy this problem? Thank you for your response! I have already ordered psycho-motor equipment from you and this is the first time it has arrived in this condition! Thank you for your response! Valérie Sohawon MJC Monplaisir
Acheteur Vérifié
purchased on 17/10/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear that the received material does not meet your expectations. We apologize for this. We invite you to contact us by email at [email protected] attaching photos so that we can proceed with an exchange.
3
/5
★★★☆☆
A bit disappointed with your site because you informed me that the package had not been delivered while the postal site provided good information
Acheteur Vérifié
purchased on 02/12/2019
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3
/5
★★★☆☆
Delivery a bit long but careful
Acheteur Vérifié
purchased on 20/11/2019
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3
/5
★★★☆☆
Good but lacks ergonomics
Acheteur Vérifié
purchased on 28/11/2019
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3
/5
★★★☆☆
A bit disappointed with this site, delivery not respected two months of waiting! Yet scheduled in 2 to 3 weeks... moreover, the bottom of the module was torn and no response from customer service which I have notified!
Acheteur Vérifié
purchased on 14/10/2019
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Answer from Wesco
Hello and thank you for your feedback. Your order did indeed take longer than expected due to stock reasons. However, we did inform you. The day we were restocked, we sent you another message informing you that your order would be delivered within 8 days. Regarding your module, we are always disappointed when our items, made with love, suffer from mishandling or rough transport and do not arrive at your place intact. We apologize for this. Your complaint has been duly noted by our customer service.
2
/5
★★☆☆☆
I have received the 4 sensory light balls, 1 does not light up and a second one is half-lit. Message sent since December 1, no response... I am waiting...
Acheteur Vérifié
purchased on 21/11/2019
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Answer from Wesco
Hello and thank you for your feedback. We place great importance on the quality of our services and products. We hope that your new light balls bring you complete satisfaction.
3
/5
★★★☆☆
I am still waiting for part of my order
Acheteur Vérifié
purchased on 10/11/2019
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3
/5
★★★☆☆
Product received in a dirty state (brown liquid that had leaked on and in the packaging. Refused by the carrier. Customer service extremely slow to contact and refund procedure very long as well. Refund still received.
Acheteur Vérifié
purchased on 04/10/2019
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3
/5
★★★☆☆
Long delivery times
Acheteur Vérifié
purchased on 07/10/2019
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2
/5
★★☆☆☆
Order that does not arrive on the requested day and not at the requested location.
Acheteur Vérifié
purchased on 14/11/2019
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
Order received quickly, very good!
Acheteur Vérifié
purchased on 20/11/2019
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Answer from Wesco
As of today, I still have not received my order, what a shame. Wesco, which is a must for purchasing childcare materials or others, uses an unreliable transport company. I was supposed to be delivered on Friday between 2 PM and 4 PM, no one ever came, it’s Monday afternoon and after several calls to the carrier, I will be delivered tomorrow, we’ll see.
3
/5
★★★☆☆
Very good site.
Acheteur Vérifié
purchased on 17/11/2019
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3
/5
★★★☆☆
Order placed on 10/10/19, check sent and lost so late follow-up in November, then check sent again with a note asking to send a message upon arrival / message not sent. Order received on 25/11/19 with unpaid invoice BUT when calling, I was told that the check had been received and cashed! Then check cashed without having received the paid invoice!
Acheteur Vérifié
purchased on 10/10/2019
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3
/5
★★★☆☆
Several times our orders have arrived incomplete, there are always some missing items like furniture sliders, screws for shelves... We are disappointed with this loss of quality and especially with the responsiveness.
Acheteur Vérifié
purchased on 18/10/2019
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3
/5
★★★☆☆
The cover of the story 'the secret of the mountain' was damaged in several places. For a Christmas gift, it's embarrassing. I had to use tape.
Acheteur Vérifié
purchased on 16/11/2019
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3
/5
★★★☆☆
Very long delivery time, almost a month and a half. Product conforms. Exchanges with customer service quite responsive.
Acheteur Vérifié
purchased on 14/10/2019
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3
/5
★★★☆☆
Good reception but incorrect invoice! I have asked twice to change the billing address.
Acheteur Vérifié
purchased on 14/11/2019
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3
/5
★★★☆☆
Hello,
I am disappointed with the preparation of the order and the exchange that Wesco was supposed to make urgently.
To this day we still have not received the product ordered in the correct color.
Unfortunately, we have been waiting for 3 weeks to receive the correct package, yet customer service is ongoing.....
Acheteur Vérifié
purchased on 12/10/2019
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Answer from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. As our customer service informed you, we have a waiting period before being restocked. We sincerely apologize for the inconvenience caused. We hope that your product will bring you full satisfaction.
3
/5
★★★☆☆
Speed of shipping
Acheteur Vérifié
purchased on 11/11/2019
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Answer from Wesco
I quickly found what I was looking for and I am very satisfied with my order.
3
/5
★★★☆☆
Satisfied, but it's a shame not to apply a decreasing rate from the purchase of two items
Acheteur Vérifié
purchased on 09/11/2019
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3
/5
★★★☆☆
As of today, the bed arrived broken, waiting for a response regarding the solution found by you.
Acheteur Vérifié
purchased on 11/11/2019
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3
/5
★★★☆☆
Long delivery, very large box for a few stickers.
Items are very good
Acheteur Vérifié
purchased on 31/10/2019
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2
/5
★★☆☆☆
Still not delivered and impossible to track my order
Acheteur Vérifié
purchased on 07/11/2019
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Answer from Wesco
Hello and thank you for your feedback. As indicated when you placed your order, delivery will take place between the 18th and the 20th. You can track your order directly in your personal space on http://www.wesco.fr. You can also track it from the confirmation email of your order by clicking on the link "TRACK YOUR PACKAGE". You are eager to receive your order, we are delighted! Don't worry, it is already on its way.
3
/5
★★★☆☆
It was very difficult to find the gym mats on the site: impossible with the global search tool; fortunately, I later saw the specific section.
Acheteur Vérifié
purchased on 20/09/2019
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3
/5
★★★☆☆
Very good product but restocking a bit long.
Acheteur Vérifié
purchased on 23/09/2019
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3
/5
★★★☆☆
I received my table and chairs well.
To my great disappointment when I opened the package, the table is damaged and one chair.
I therefore sent you an email, thank you for your responsiveness as you are sending me a new tabletop and a chair
Acheteur Vérifié
purchased on 17/10/2019
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3
/5
★★★☆☆
A very good product for children aged 2 and up despite a slightly high price.
As for the delivery, what can I say: unacceptable: I received no email or SMS confirmation or appointment scheduling, the delivery person calls to say he can't find it and that I need to reschedule a visit specifying the exact address!!!!! I am very disappointed!
Acheteur Vérifié
purchased on 14/10/2019
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