/10
★★★★★
based on 13095 reviews published
★★★★★
based on 13095 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Order placed on 10/10/19, check sent and lost so late follow-up in November, then check sent again with a note asking to send a message upon arrival / message not sent. Order received on 25/11/19 with unpaid invoice BUT when calling, I was told that the check had been received and cashed! Then check cashed without having received the paid invoice!
Acheteur Vérifié
purchased on 10/10/2019
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3
/5
★★★☆☆
Several times our orders have arrived incomplete, there are always some missing items like furniture sliders, screws for shelves... We are disappointed with this loss of quality and especially with the responsiveness.
Acheteur Vérifié
purchased on 18/10/2019
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3
/5
★★★☆☆
The cover of the story 'the secret of the mountain' was damaged in several places. For a Christmas gift, it's embarrassing. I had to use tape.
Acheteur Vérifié
purchased on 16/11/2019
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3
/5
★★★☆☆
Very long delivery time, almost a month and a half. Product conforms. Exchanges with customer service quite responsive.
Acheteur Vérifié
purchased on 14/10/2019
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3
/5
★★★☆☆
Good reception but incorrect invoice! I have asked twice to change the billing address.
Acheteur Vérifié
purchased on 14/11/2019
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3
/5
★★★☆☆
Hello,
I am disappointed with the preparation of the order and the exchange that Wesco was supposed to make urgently.
To this day we still have not received the product ordered in the correct color.
Unfortunately, we have been waiting for 3 weeks to receive the correct package, yet customer service is ongoing.....
Acheteur Vérifié
purchased on 12/10/2019
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Answer from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. As our customer service informed you, we have a waiting period before being restocked. We sincerely apologize for the inconvenience caused. We hope that your product will bring you full satisfaction.
3
/5
★★★☆☆
Speed of shipping
Acheteur Vérifié
purchased on 11/11/2019
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Answer from Wesco
I quickly found what I was looking for and I am very satisfied with my order.
3
/5
★★★☆☆
Satisfied, but it's a shame not to apply a decreasing rate from the purchase of two items
Acheteur Vérifié
purchased on 09/11/2019
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3
/5
★★★☆☆
As of today, the bed arrived broken, waiting for a response regarding the solution found by you.
Acheteur Vérifié
purchased on 11/11/2019
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3
/5
★★★☆☆
Long delivery, very large box for a few stickers.
Items are very good
Acheteur Vérifié
purchased on 31/10/2019
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2
/5
★★☆☆☆
Still not delivered and impossible to track my order
Acheteur Vérifié
purchased on 07/11/2019
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Answer from Wesco
Hello and thank you for your feedback. As indicated when you placed your order, delivery will take place between the 18th and the 20th. You can track your order directly in your personal space on http://www.wesco.fr. You can also track it from the confirmation email of your order by clicking on the link "TRACK YOUR PACKAGE". You are eager to receive your order, we are delighted! Don't worry, it is already on its way.
3
/5
★★★☆☆
It was very difficult to find the gym mats on the site: impossible with the global search tool; fortunately, I later saw the specific section.
Acheteur Vérifié
purchased on 20/09/2019
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3
/5
★★★☆☆
Very good product but restocking a bit long.
Acheteur Vérifié
purchased on 23/09/2019
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3
/5
★★★☆☆
I received my table and chairs well.
To my great disappointment when I opened the package, the table is damaged and one chair.
I therefore sent you an email, thank you for your responsiveness as you are sending me a new tabletop and a chair
Acheteur Vérifié
purchased on 17/10/2019
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3
/5
★★★☆☆
A very good product for children aged 2 and up despite a slightly high price.
As for the delivery, what can I say: unacceptable: I received no email or SMS confirmation or appointment scheduling, the delivery person calls to say he can't find it and that I need to reschedule a visit specifying the exact address!!!!! I am very disappointed!
Acheteur Vérifié
purchased on 14/10/2019
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3
/5
★★★☆☆
The packaging needs improvement, the boxes are jumbled because they are poorly secured and the cardboard arrives damaged and this time even torn on one side, the puzzle box (children's gift for Christmas) has a completely ruined corner and is therefore not very presentable. An effort is needed for packaging/shipping
Acheteur Vérifié
purchased on 26/10/2019
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2
/5
★★☆☆☆
Still not delivered after 15 days
Acheteur Vérifié
purchased on 23/10/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can sometimes have unforeseen issues that we would gladly do without. The carrier informs us that your order should arrive today. We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
2
/5
★★☆☆☆
Our last 3 orders arrived damaged.
Acheteur Vérifié
purchased on 14/10/2019
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Answer from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
3
/5
★★★☆☆
Our item (high chair) did not arrive with the pattern indicated on the site (we received a chair with gray and white stripes instead of off-white with polka dots).
Acheteur Vérifié
purchased on 24/10/2019
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2
/5
★★☆☆☆
Package received in a completely ripped box. The cot is slightly damaged. There was also a problem with my address, the delivery person did not have it before calling me. So a one-day delivery delay.
Acheteur Vérifié
purchased on 29/10/2019
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Answer from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
3
/5
★★★☆☆
I am disappointed because I had requested not to be delivered during the school holidays and my order was delivered and entrusted to other people than my organization.
Acheteur Vérifié
purchased on 27/09/2019
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2
/5
★★☆☆☆
Many broken and/or chipped items
Acheteur Vérifié
purchased on 28/10/2019
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Answer from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
3
/5
★★★☆☆
Could be even easier, the section is not clear enough for my part.
Acheteur Vérifié
purchased on 27/10/2019
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3
/5
★★★☆☆
PACKAGING TOO LIGHT
CARTON DAMAGED UPON ARRIVAL
Acheteur Vérifié
purchased on 27/10/2019
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2
/5
★★☆☆☆
Order placed on 25/08 and received on 29/10, I find there is a lack of information. So very disappointed with customer service.
Acheteur Vérifié
purchased on 25/08/2019
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Answer from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. Our little elves did their best to restock for you. We hope this wait hasn't overshadowed your experience with us too much.
2
/5
★★☆☆☆
I did not receive everything yesterday afternoon. The changing mat is missing.
Delivery service ZIEGLER without news since
Acheteur Vérifié
purchased on 24/09/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can sometimes have unforeseen issues that we would gladly do without.
The carrier informs us that your changing mat should arrive today.
We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
The carrier informs us that your changing mat should arrive today.
We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
3
/5
★★★☆☆
Hello,
Following the quote sent and engaged by the town hall, I have not received a response regarding my order. After several weeks of waiting, I manage, with difficulty, to reach someone who takes my order into account.
Then, I receive it in duplicate.
I filled out the complaint form after speaking on the phone with an advisor.
Now I have no response and cannot reach you by phone.
The duplicate is waiting for the carrier at the primary school to be picked up.
Thank you for keeping me informed...
Best regards.
Emmanuelle Leandri
Director ALSH
tel: 06 70 59 13 59
Acheteur Vérifié
purchased on 23/09/2019
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Answer from Wesco
Hello and thank you for your feedback. We indeed received two identical orders. While we can be happy to see more and more of you trusting us, we are still sorry for not having met our listening requirement. Our carrier will come to pick up your second order as soon as possible.
3
/5
★★★☆☆
The site is good but the problem is paying when you are a Municipality. You have to validate the quote. But for us, this was not possible. Our accounting service had to pay with a credit card and not by mandate;
Acheteur Vérifié
purchased on 16/10/2019
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2
/5
★★☆☆☆
The color does not match on the site and upon receipt
Acheteur Vérifié
purchased on 01/10/2019
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3
/5
★★★☆☆
Good quality bricks but only received 30 out of the 50 ordered and paid for..
Acheteur Vérifié
purchased on 02/10/2019
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