Reviews Wesco

Wide choice and interesting prices, but the delivery date I requested was not respected. The delivery person came on March 7 or 8 while I had requested a delivery on March 11. This is not the first time this has happened... Additionally, one product arrived partially broken, another dented. This has happened to me before on a previous order. It is pointless to offer a low-priced product if it is too fragile...

It's useless to ask when you want to be delivered when ordering on the site. It's not respected and you are not called to be informed of the delivery.

Very good site but a bit expensive

The preparation time is way too long! Impossible to cancel the order. High shipping costs, especially given the delay to receive the product (a week and a half... while the post delivered the package in 48 hours...). Order tracking from the site does not work...

I bought the solar system and the earth does not hold....

Good, but Colissimo could not deliver the package because they did not have my apartment number to ring the bell. I therefore had to search several post offices to finally retrieve the package from a Post Relay that I was unaware of on Friday, March 8.

Good overall

Lack of precision on delivery times, game instructions

I was disappointed not to have been informed right after placing my order that the product was out of stock. I had to find out on my own about the reason for the lack of delivery. It was only after the expected delivery date that I was informed of the product's unavailability. As a result, I was only delivered 2 months after my order. I had committed to reading workshops and without the butai, I had to cancel my workshops. So it would be good to specify the availability of the product at the time of ordering. Otherwise, the person who informed me was very friendly and my product (finally received) fully satisfies me. Best regards

I was not really kept informed about when I would receive the Kamishibai theater. For the rest, it was good. Well

Following a bug on the site, after canceling my first order, I ultimately received 2 shipments. Then a big problem with the carrier GLS who did not want to give me one order without the other. As a result, received on the 28th instead of the 20th, 2 charges and the wrong order still not refunded to this day. Good daily telephone communication to resolve the issue, but too many different contacts.

Very good product visibility, however, there is a lack for delivery to be able to specify that 'it's to our home', if it's not stated the delivery people do not go upstairs.

Complete site but with a poorly performing search engine that complicates an already complete but not very intuitive site structure. => way too much time wasted

3 orders (very expensive).. And 3 product returns: defective tank (3 months for the exchange to happen) + seat arrived in the wrong color (2 months wait as well: it was a photo error on the website!!!!) + finally, one of the two quadruple strollers received last week is broken upon unpacking! Not to mention the igloo chairs that are really not practical to wash (dust collector) and the sheets for the cots that have elastics that give way after two washes. We are extremely disappointed with Wesco. For a professional range.. It is really very disappointing. For our other establishments for young children, we are definitely turning to another site!!!!

Problem in the description. A piece of information given by customer service that would have been useful because knowing it I would not have ordered. A return service that is slow (missing attachment no response, in short I am super disappointed because this is a purchase I was making for my birthday and that by addressing Wesco I thought I would have quality and listening.

Lacks important information regarding delivery conditions, moreover the delivery service is deplorable ...

I received a Wesco order 6 days ago, and it turns out they sent the wrong item, which I can understand. What makes me angry is that after an immediate complaint, they made me wait to retrieve the mat that was sent to me by mistake, and I still haven't received my order, which was intended for a professional purpose, something I specified to customer service. Overall, Wesco is faster at processing orders than at correcting their shipping mistakes!

Searches are not very fluid.

For the order, everything went well Delivery scheduled between the 29th and the 31st - I waited (3 days, without going out) NOTHING I had to call to learn that my package had gone in the opposite direction - to the south instead of the west - so: moderately happy $$$$

I give three stars just because I am sure that for such a small order it would be possible to find a more suitable box and think about recycling!!!

Unfriendly customer service Impossible to have delivery to an address other than the billing address via the website....

I still had problems with the delivery of my order. Out of a batch of 12 spoons, I received 1.

The delivery went badly, the GLS delivery person (imposed by WESCO) left our packages in the hallway of our building without our consent, and one of the products arrived damaged. We had to open a case with customer service.

The deadlines are a bit long especially since I did not receive the correct product (I am still waiting to receive it). The item that was not the one ordered was easily returned so that's already something (the carrier who made the delivery came back to pick up the package).

A few small issues when requesting quotes. site accessible to 'beginners'!!!

Packaging needs improvement. The plastic bag was torn and dirty. The items were not damaged but dirty due to the deteriorated packaging.

Difficulty in quickly finding all the items. You need to know what you are looking for to find easily

The site needs improvement: the search is not very pleasant and natural

The thermometer arrived broken. The glass tube was shattered, so unfortunately I cannot use it with my students, I am very disappointed...

Order received well but I am surprised to see that the gloves, towels, and mattress protectors were delivered without plastic protection, just placed in the box! Otherwise, good product overall.

Not always easy to find a product quickly

I have requested the invoice several times since Friday, I still haven't received it.

Very good product but received with a 1-month delay!

It's a shame that we have to pay shipping fees for each order because when I saw the size of the bricks, I thought I should have ordered 2 kits

Out of three items (2 books and one educational fabric calendar), one book is very damaged. There seems to be a cutter mark on the edge...

No problem with the received material. Delivery date not respected.

Too bad the delivery person was rude: he insisted twice not to deliver the package to the third floor. Even when explaining that my wife could not leave our baby alone upstairs, he insisted. It took firmness for him to finally go up and deliver the package, this is neither serious nor professional.

Good. I found what I wanted.

Too expensive

Missing a piece of an item and no one answered my question about it in customer service.