/10
★★★★★
based on 13303 reviews published
★★★★★
based on 13303 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The packaging needs improvement, the boxes are jumbled because they are poorly secured and the cardboard arrives damaged and this time even torn on one side, the puzzle box (children's gift for Christmas) has a completely ruined corner and is therefore not very presentable. An effort is needed for packaging/shipping
Acheteur Vérifié
purchased on 26/10/2019
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2
/5
★★☆☆☆
Still not delivered after 15 days
Acheteur Vérifié
purchased on 23/10/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can sometimes have unforeseen issues that we would gladly do without. The carrier informs us that your order should arrive today. We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
2
/5
★★☆☆☆
Our last 3 orders arrived damaged.
Acheteur Vérifié
purchased on 14/10/2019
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Answer from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
3
/5
★★★☆☆
Our item (high chair) did not arrive with the pattern indicated on the site (we received a chair with gray and white stripes instead of off-white with polka dots).
Acheteur Vérifié
purchased on 24/10/2019
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2
/5
★★☆☆☆
Package received in a completely ripped box. The cot is slightly damaged. There was also a problem with my address, the delivery person did not have it before calling me. So a one-day delivery delay.
Acheteur Vérifié
purchased on 29/10/2019
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Answer from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
3
/5
★★★☆☆
I am disappointed because I had requested not to be delivered during the school holidays and my order was delivered and entrusted to other people than my organization.
Acheteur Vérifié
purchased on 27/09/2019
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2
/5
★★☆☆☆
Many broken and/or chipped items
Acheteur Vérifié
purchased on 28/10/2019
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Answer from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
3
/5
★★★☆☆
Could be even easier, the section is not clear enough for my part.
Acheteur Vérifié
purchased on 27/10/2019
Translated review
3
/5
★★★☆☆
PACKAGING TOO LIGHT
CARTON DAMAGED UPON ARRIVAL
Acheteur Vérifié
purchased on 27/10/2019
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2
/5
★★☆☆☆
Order placed on 25/08 and received on 29/10, I find there is a lack of information. So very disappointed with customer service.
Acheteur Vérifié
purchased on 25/08/2019
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Answer from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. Our little elves did their best to restock for you. We hope this wait hasn't overshadowed your experience with us too much.
2
/5
★★☆☆☆
I did not receive everything yesterday afternoon. The changing mat is missing.
Delivery service ZIEGLER without news since
Acheteur Vérifié
purchased on 24/09/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can sometimes have unforeseen issues that we would gladly do without.
The carrier informs us that your changing mat should arrive today.
We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
The carrier informs us that your changing mat should arrive today.
We apologize for this inconvenience and thank you again for this feedback which allows us to relay the information and thus improve our service.
3
/5
★★★☆☆
Hello,
Following the quote sent and engaged by the town hall, I have not received a response regarding my order. After several weeks of waiting, I manage, with difficulty, to reach someone who takes my order into account.
Then, I receive it in duplicate.
I filled out the complaint form after speaking on the phone with an advisor.
Now I have no response and cannot reach you by phone.
The duplicate is waiting for the carrier at the primary school to be picked up.
Thank you for keeping me informed...
Best regards.
Emmanuelle Leandri
Director ALSH
tel: 06 70 59 13 59
Acheteur Vérifié
purchased on 23/09/2019
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Answer from Wesco
Hello and thank you for your feedback. We indeed received two identical orders. While we can be happy to see more and more of you trusting us, we are still sorry for not having met our listening requirement. Our carrier will come to pick up your second order as soon as possible.
3
/5
★★★☆☆
The site is good but the problem is paying when you are a Municipality. You have to validate the quote. But for us, this was not possible. Our accounting service had to pay with a credit card and not by mandate;
Acheteur Vérifié
purchased on 16/10/2019
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2
/5
★★☆☆☆
The color does not match on the site and upon receipt
Acheteur Vérifié
purchased on 01/10/2019
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3
/5
★★★☆☆
Good quality bricks but only received 30 out of the 50 ordered and paid for..
Acheteur Vérifié
purchased on 02/10/2019
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2
/5
★★☆☆☆
Delivery too long and we only know once the first product is delivered
Acheteur Vérifié
purchased on 11/09/2019
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Answer from Wesco
Hello and thank you for your feedback. The item you chose has indeed attracted the interest of many people at the same time. Our little elves did their best to restock you. We hope this wait did not darken your experience with us too much.
2
/5
★★☆☆☆
Bad packaging or bad carrier, there are shocks on the panels...
Acheteur Vérifié
purchased on 27/09/2019
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Answer from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough handling or transport and do not arrive at your place intact. We encourage you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
3
/5
★★★☆☆
The site is great, the products too! However, I don't understand why for 5 bibs I received an ENORMOUS box!!!!!! the shipping needs to be reviewed because in terms of quantity it's really not eco-friendly
Acheteur Vérifié
purchased on 11/10/2019
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3
/5
★★★☆☆
The items were not all delivered together (the javelins were delivered with a 2-week delay) and one item (metal goal) was damaged.
Acheteur Vérifié
purchased on 06/09/2019
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3
/5
★★★☆☆
2 months wait for the delivery of a small table seems a bit long to us.
Acheteur Vérifié
purchased on 12/08/2019
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3
/5
★★★☆☆
Article compliant but delivery time too long
Acheteur Vérifié
purchased on 18/09/2019
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3
/5
★★★☆☆
Most of the goods were in accordance with my order but one item was not right. The customer service I called twice gave me different information regarding the procedure to return the product. As a result, wasted time verifying and knowing what the correct procedure was.
Acheteur Vérifié
purchased on 03/10/2019
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3
/5
★★★☆☆
3 tables are in perfect condition, the fourth has a damaged edge, I would like it to be exchanged
Acheteur Vérifié
purchased on 07/09/2019
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3
/5
★★★☆☆
Too long delay and not the color ordered
Acheteur Vérifié
purchased on 20/09/2019
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3
/5
★★★☆☆
The order could have been processed more simply!
Acheteur Vérifié
purchased on 04/10/2019
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3
/5
★★★☆☆
Delivery to be reviewed. The delivery person took the liberty of handing the package to the neighbors without informing me and without my consent. Moreover, he told them it was a request from me!!!!
Acheteur Vérifié
purchased on 04/10/2019
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3
/5
★★★☆☆
The package was delivered to another establishment... waiting to receive it.
Acheteur Vérifié
purchased on 03/10/2019
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3
/5
★★★☆☆
Hello, there are missing choices of Kamishibai stories by age group.
Acheteur Vérifié
purchased on 30/09/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes a mishap can compromise our quality standards. We invite you to contact our after-sales service by email: [email protected] to address this issue.
3
/5
★★★☆☆
Delivery not on time...
Acheteur Vérifié
purchased on 25/08/2019
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3
/5
★★★☆☆
I was informed that there would be a slight delay in delivery, as the package had been damaged. And indeed, when I went to pick it up, the box had been completely destroyed, roughly resealed with plastic ties and inside one of the packs of 10 notebooks was completely torn and the notebooks scattered in the box, some damaged: corners bent... this was due, I think, to the use of a box that was far too large for what it contained and therefore no support for the contents. So very clearly the packaging needs to be reviewed as well as the shipping conditions.
Acheteur Vérifié
purchased on 26/09/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, we have a limited number of box sizes that we adapt as best as we can to limit our environmental impact. We still have room for improvement and your comment contributes to that, thank you.