Reviews Wesco

Delivery time to be improved.

Complicated

I regret not being able to take advantage of the promo code 'free shipping' because your site did not accept it.

A defective product delivered despite the packaging (bottle very damaged at the cap)

The product does not match the one in the photo

The products seem to be of good quality but, please take into account the colors ordered for deliveries or send a message indicating the change

I ordered the 150x60 cot and received a 105x53 cot, I am waiting for the exchange which I hope will happen as soon as possible

I returned the order, it does not suit me, too small

The delivery took a long time and was done in two parts.

Unusually long delay.

Big issues regarding delivery: a first delivery notice that we never found in our mailbox... Then after a call to Wesco, the carrier contacts us to confirm their visit on Wednesday... without specifying a time slot... basically, I take a day off to receive my son's play mat... after waiting more than 15 days... For an item that I paid 75 euros for, I'm a bit frustrated...

Hello! I have received my order, and earlier than expected, I was delighted. However, despite doing everything necessary, my product does not work well, and I returned it on Monday, with an explanatory note. Hoping to receive another Time Tracker in good working condition and without additional costs (as I had to pay shipping fees to return it) soon, so I can properly rate the Wesco site! Best regards, C. Motta

We encountered many problems with receiving defective products and delivery times not respected (4 months to receive the entirety of our order). Very disappointed overall!

Nothing to report!

We were disappointed with the reception of the kitchen for 2 years and older, it is quite small and we also received the refrigerator model with the same shelf, so it is not possible to assemble it.

Clear site

Thank you for your feedback, it helps us improve our services. We have contacted your carrier to ensure that this type of situation does not happen again. Furthermore, we are delighted to know that your purchase gives you complete satisfaction.

Not detailed enough;

First time I ordered from you but it will be the last. Order received 3 weeks after placing it even though the product was in stock... Customer service needs to be reviewed!!

The delivery company did not take into account the deadlines selected on the Wesco site. Moreover, one item was out of stock and needed to be delivered on a second date. The first delivery person was extremely unpleasant.

Given the price, I expected better quality... The mattress is very soft and the sheet is stiff... not very pleasant to the touch.

Very late delivery

I received my order in several parts and each time I had to be available to welcome the delivery person, not easy when you are with children.

The site itself is good but ordering is not great, I ordered 2 rugs that were available at the time of the order, and upon delivery I only received one rug and I wasn't even informed that there was a stock shortage, I had to call to find out where the second rug was because if I had known I wouldn't have ordered it at all.

Hello, The ordered material corresponds to what I expected. The downside is the delivery: - The order did not arrive in the initially given time slot and fortunately I was at home because the delivery person called me not to make an appointment but to announce that he was arriving in 15 minutes. - The bag containing the mattresses was open and the mattresses were dirty (it is difficult for me to properly clean the stains) - the box of the bed was completely damaged (the bed now has a small tear). It would be good if the delivery people were more careful with the orders.

I had a bit of trouble finding what I was looking for, and I couldn't get the follow-up to obtain the discounted prices, too bad because I would have taken more bunk beds

Hello, one CD does not work. It is not possible to reach customer service directly by phone. I contacted the service by email but am still waiting for a response.

Big delivery problem

Not bad, but I say it again, given the prices and the orders we place, a loyalty program or something like that would be interesting....

Very nice site, wide selection of pretty products suitable for children's ages. Disappointed by the delays and delivery.

Received bad diapers, ineffective customer service by phone, no response to the various emails sent, only Adeline from social media was able to answer my questions even though she is not directly concerned (hence the 2 *, otherwise I would have given only 1...). A week to realize that they no longer have in stock the diapers I ordered (the stock on the website has still not been updated...). How long will it take for me to be refunded my €95??? This is a significant amount, especially since I had to reorder this from another website.

Not readable. messy not easy to find what you are looking for

Clear site

Our order was delivered incomplete... we are missing a mattress protector and sheets, so we cannot use the cocoon bed. no news from customer service...

I appreciate the diverse range of products for sale on the site; however, the product descriptions do not match the quality received.

Big package for little things

Poor stock management. We had to wait an extra week than planned not to mention the poor condition of a rug received.

Order processing extremely long 1 kg bag of shredded paper half open so spillage in the box, damaged package.

The laces do not fit for certain letters and that's a shame!

Good material, a lot of choices for activities