/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very happy with the Wesco bed and its mattress. We were disappointed by the delivery. We waited all day for a delivery that did not happen and we were not informed.
Acheteur Vérifié
purchased on 21/09/2019
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2
/5
★★☆☆☆
Delivery too long
Acheteur Vérifié
purchased on 02/09/2019
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Answer from Wesco
Hello and thank you for your feedback. The item you chose has indeed sparked the interest of many people at the same time. Our little elves did their best to make new ones for you. We hope this wait hasn't overshadowed your experience with your item.
3
/5
★★★☆☆
Delivery late and item arrived very dirty
Acheteur Vérifié
purchased on 06/09/2019
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3
/5
★★★☆☆
I received the rest of the order yesterday, but it arrived in duplicate, with an item I had already received. I had indicated by email that I had already received this item. Delivery error but satisfied with the material.
Acheteur Vérifié
purchased on 27/08/2019
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3
/5
★★★☆☆
Very nice wooden materials but the plastic dinette wesco... mediocre quality and the W everywhere... meh
Acheteur Vérifié
purchased on 21/09/2019
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2
/5
★★☆☆☆
I was not at all satisfied with my order, items delivered broken in two shipments
Acheteur Vérifié
purchased on 19/05/2019
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Answer from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from rough transport and do not arrive at your place intact. We hope that our commercial gesture will bring you comfort and that you will not hold this inconvenience against us.
3
/5
★★★☆☆
Navigating the site is quite easy. For the delivery, I was given a date during the week and then I received a message informing me that I would receive my order earlier than expected but... on a Saturday. In my package, I had a fiber optic lamp whose base is filled with water and glitter, but it leaked. Otherwise, the purchased products suit me.
Acheteur Vérifié
purchased on 09/09/2019
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3
/5
★★★☆☆
Happy with the product, but less so with the delivery delay due to the carrier.
Acheteur Vérifié
purchased on 01/09/2019
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2
/5
★★☆☆☆
Some items are missing and some are broken.
Acheteur Vérifié
purchased on 03/09/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your package, it happens that an error slips in and that the transport is not as respectful of the products as we would like. We hope that our new shipment will satisfy you.
2
/5
★★☆☆☆
More than a month to be delivered, I don't understand why Wesco doesn't inform the customer right away, that is to say at the time of ordering... delays when a product is out of stock... It's very unfortunate when you're waiting for materials to work. I had to contact them twice. But this is the first time this has happened. My previous orders went smoothly. But here, not even a gesture or an apology... I had to order urgently elsewhere to work...
Acheteur Vérifié
purchased on 26/07/2019
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3
/5
★★★☆☆
High-quality products. High prices for independent individuals, unfortunately!
Childcare Assistant
Acheteur Vérifié
purchased on 29/08/2019
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3
/5
★★★☆☆
Too many delays, unfortunately.
Acheteur Vérifié
purchased on 27/07/2019
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3
/5
★★★☆☆
Disappointment, the product arrived damaged although the packaging was not damaged
Acheteur Vérifié
purchased on 10/09/2019
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Answer from Wesco
Hello and thank you for your feedback. We are always disappointed when our items, made with love, suffer from mishandling or rough transport and do not arrive at your place intact. We urge you to send us a photo of your product at [email protected] so that we can proceed with a possible replacement.
3
/5
★★★☆☆
One and a half months delay for part of the order and no information given, really a shame because the rest is very good.
Acheteur Vérifié
purchased on 20/06/2019
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3
/5
★★★☆☆
I gave 3 stars because of the delivery. For the first delivery, I was not informed of the delivery day. I was at home but the delivery person did not come to ring. 2nd delivery: time slot: 'we will pass during the day...' when calling in the morning, they tell me they will pass in the afternoon and they came at 3 PM. It is really not practical to have to block the whole day. Disappointed with this delivery which is not adapted to the schedule of a private individual.
Acheteur Vérifié
purchased on 21/08/2019
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2
/5
★★☆☆☆
Quality item but very late delivery (15 days) while I paid the price of a Colissimo!
Acheteur Vérifié
purchased on 26/08/2019
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3
/5
★★★☆☆
The friezes are of very good quality. However, there are some connection issues (a lack of precision) between the A3 sheets to recompose the frieze: photos and texts cut off (which creates a shift, a break between the sheets).
Acheteur Vérifié
purchased on 08/09/2019
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2
/5
★★☆☆☆
Satisfied so far with the orders and delivery, this time very disappointed because the packet of beads was open and half of the beads fell out of the box during transport. As a result, there are not many beads left upon arrival.
Acheteur Vérifié
purchased on 08/09/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes a mishap can compromise our quality standards. We invite you to send us a photo of the package with the bead packet to [email protected] so that we can send you a new one free of charge as soon as possible.
3
/5
★★★☆☆
Navigation on the site is very simple, however products were delivered late (even though they were marked in stock) and without informing me, I had to contact customer service twice to find out where my order was.
Acheteur Vérifié
purchased on 07/08/2019
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3
/5
★★★☆☆
Everything went well. I noticed that Chronopost gave overly broad deadlines that would require staying stuck at home all day. In the end, the packages always arrive for me at the post office.
Acheteur Vérifié
purchased on 31/08/2019
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2
/5
★★☆☆☆
I ordered 2 items noted in stock in June by paying for them. In September, I was informed that one item is no longer available but without telling me if it will be refunded.
Acheteur Vérifié
purchased on 09/07/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry for the delay you are experiencing and we apologize for it. Please note that you are only charged when the product is shipped. Thus, you will not have to wait for a refund. We remain at your disposal to advise you on an alternative product via chat on the wesco.fr website.
3
/5
★★★☆☆
I regret that what we agreed upon as a delivery time at the time of the order in July was not respected in August. This required a significant reorganization effort for reception, fortunately without consequences for our activities!
Acheteur Vérifié
purchased on 17/07/2019
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3
/5
★★★☆☆
Good navigation on the site and fairly quick delivery.
Acheteur Vérifié
purchased on 01/09/2019
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3
/5
★★★☆☆
Very poor delivery, a lot of delays, very poorly packaged, so a few small marks.. too bad.
Acheteur Vérifié
purchased on 31/07/2019
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Answer from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Indeed, the delivery note proves that you are missing a package. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
3
/5
★★★☆☆
Navigating the site is not always very smooth and clear however I still managed to find the desired products. The delivery was fast but the boxes arrived completely ripped open
Acheteur Vérifié
purchased on 31/08/2019
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2
/5
★★☆☆☆
What is the point of setting a delivery date and not respecting it? Luckily, I was present. Product delivered before the scheduled date.
Acheteur Vérifié
purchased on 28/08/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen events that we would gladly do without. We apologize for this setback and thank you again for this feedback which allows us to relay the information and thus improve our service.
3
/5
★★★☆☆
Average satisfaction because the delivery was long. I had to call several times, first wesco then directly the carrier who directed me to the final carrier! Finally my item arrived, in very dirty plastic. It's a shame that the mat was folded in half, after a week of use there is still a mark in the middle. I hope it will go away.
Acheteur Vérifié
purchased on 12/08/2019
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Answer from Wesco
Thank you for your feedback. We attach great importance to the quality of our services whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
3
/5
★★★☆☆
I did not receive my complete order, I am missing items: a pack of 10 gloves so I had to send a complaint and my file will not be processed for 2 weeks. Too bad otherwise the wesco site respects our requests regarding deliveries.
Acheteur Vérifié
purchased on 30/07/2019
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3
/5
★★★☆☆
Incomplete delivery and boxes arrived torn
Acheteur Vérifié
purchased on 21/07/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, mistakes can sometimes happen. We hope you will not hold this against us and that you are now satisfied with your purchases.
3
/5
★★★☆☆
Good quality, very professional customer service but rather expensive overall
Acheteur Vérifié
purchased on 24/08/2019
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