/10
★★★★★
based on 13093 reviews published
★★★★★
based on 13093 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The friezes are of very good quality. However, there are some connection issues (a lack of precision) between the A3 sheets to recompose the frieze: photos and texts cut off (which creates a shift, a break between the sheets).
Acheteur Vérifié
purchased on 08/09/2019
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2
/5
★★☆☆☆
Satisfied so far with the orders and delivery, this time very disappointed because the packet of beads was open and half of the beads fell out of the box during transport. As a result, there are not many beads left upon arrival.
Acheteur Vérifié
purchased on 08/09/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes a mishap can compromise our quality standards. We invite you to send us a photo of the package with the bead packet to [email protected] so that we can send you a new one free of charge as soon as possible.
3
/5
★★★☆☆
Navigation on the site is very simple, however products were delivered late (even though they were marked in stock) and without informing me, I had to contact customer service twice to find out where my order was.
Acheteur Vérifié
purchased on 07/08/2019
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3
/5
★★★☆☆
Everything went well. I noticed that Chronopost gave overly broad deadlines that would require staying stuck at home all day. In the end, the packages always arrive for me at the post office.
Acheteur Vérifié
purchased on 31/08/2019
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2
/5
★★☆☆☆
I ordered 2 items noted in stock in June by paying for them. In September, I was informed that one item is no longer available but without telling me if it will be refunded.
Acheteur Vérifié
purchased on 09/07/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry for the delay you are experiencing and we apologize for it. Please note that you are only charged when the product is shipped. Thus, you will not have to wait for a refund. We remain at your disposal to advise you on an alternative product via chat on the wesco.fr website.
3
/5
★★★☆☆
I regret that what we agreed upon as a delivery time at the time of the order in July was not respected in August. This required a significant reorganization effort for reception, fortunately without consequences for our activities!
Acheteur Vérifié
purchased on 17/07/2019
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3
/5
★★★☆☆
Good navigation on the site and fairly quick delivery.
Acheteur Vérifié
purchased on 01/09/2019
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3
/5
★★★☆☆
Very poor delivery, a lot of delays, very poorly packaged, so a few small marks.. too bad.
Acheteur Vérifié
purchased on 31/07/2019
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Answer from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. Indeed, the delivery note proves that you are missing a package. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
3
/5
★★★☆☆
Navigating the site is not always very smooth and clear however I still managed to find the desired products. The delivery was fast but the boxes arrived completely ripped open
Acheteur Vérifié
purchased on 31/08/2019
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2
/5
★★☆☆☆
What is the point of setting a delivery date and not respecting it? Luckily, I was present. Product delivered before the scheduled date.
Acheteur Vérifié
purchased on 28/08/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care and attention we put into preparing your orders, delivery can have unforeseen events that we would gladly do without. We apologize for this setback and thank you again for this feedback which allows us to relay the information and thus improve our service.
3
/5
★★★☆☆
Average satisfaction because the delivery was long. I had to call several times, first wesco then directly the carrier who directed me to the final carrier! Finally my item arrived, in very dirty plastic. It's a shame that the mat was folded in half, after a week of use there is still a mark in the middle. I hope it will go away.
Acheteur Vérifié
purchased on 12/08/2019
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Answer from Wesco
Thank you for your feedback. We attach great importance to the quality of our services whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
3
/5
★★★☆☆
I did not receive my complete order, I am missing items: a pack of 10 gloves so I had to send a complaint and my file will not be processed for 2 weeks. Too bad otherwise the wesco site respects our requests regarding deliveries.
Acheteur Vérifié
purchased on 30/07/2019
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3
/5
★★★☆☆
Incomplete delivery and boxes arrived torn
Acheteur Vérifié
purchased on 21/07/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, mistakes can sometimes happen. We hope you will not hold this against us and that you are now satisfied with your purchases.
3
/5
★★★☆☆
Good quality, very professional customer service but rather expensive overall
Acheteur Vérifié
purchased on 24/08/2019
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2
/5
★★☆☆☆
I only received part of the boxes, resulting in only having the legs of the ordered table and the chairs: no tabletop. I have not been contacted since the delivery yesterday afternoon to provide any information or anything.
Acheteur Vérifié
purchased on 26/08/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to have made you wait three days to send you the rest of your order. We hope you are satisfied with your choice and look forward to seeing you again soon on wesco.fr.
2
/5
★★☆☆☆
I found the colored chalks loose and broken in the package
Acheteur Vérifié
purchased on 26/08/2019
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Answer from Wesco
Hello and thank you for your feedback. We hope your new chalks bring you satisfaction and we look forward to seeing you again soon on wesco.fr.
3
/5
★★★☆☆
No excessive packaging of the product. The box of the magnetic cart was open because there were no tapes or wires to keep it closed. The delivery person made sure that the box did not open until delivery at home. She taped it up. We checked together with the instructions and all the parts were there. The diapers were in packaging and well protected.
Acheteur Vérifié
purchased on 21/08/2019
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Answer from Wesco
Hello,
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
I had requested a delivery for the end of September and was delivered on August 31. I didn't know if I refused the delivery would I have paid for shipping twice?? the delivery person didn't know so I took the packages (bulky) to avoid paying shipping twice. I received 6 packages. I opened one and there was only the bed inside and no mattress. my order was a 'bed + mattress' set
Acheteur Vérifié
purchased on 21/08/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that the order did not go as desired. You have the option to specify the desired delivery date when placing your order. We invite you to fill in this field next time. Now that you have received your entire order, we hope that the selected products bring you full satisfaction.
3
/5
★★★☆☆
I only give 3 stars because the delivery time was extremely long, and it was difficult to get a follow-up from Wesco. After several emails, I finally got an explanation regarding the delivery delay. Nevertheless, the product meets my expectations, but the delivery time was over 1 month.
Acheteur Vérifié
purchased on 26/07/2019
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2
/5
★★☆☆☆
Order of a rug for delivery scheduled for J+5. On the day, no delivery and no message from Wesco. On J+10 I sent an email. Response: we will deliver but later without giving a date. Summary: effective delivery more than 30 days later. No commercial gesture. Very bad customer experience
Acheteur Vérifié
purchased on 08/07/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that we did not deliver according to our standards. Unfortunately, we have been victims of our success and the selected item has been particularly popular. We hope that our commercial gesture combined with the quality of our favorite rug will bring you satisfaction.
2
/5
★★☆☆☆
A stool was delivered instead of the mirror ordered
Acheteur Vérifié
purchased on 23/08/2019
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Answer from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
2
/5
★★☆☆☆
2 packages arrived very damaged. When I opened one of them, 2 cans of paint were damaged
Acheteur Vérifié
purchased on 19/08/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transportation does not go as planned. We apologize and hope that your new paint cans fully satisfy you.
3
/5
★★★☆☆
Average delivery, product arrived broken, half of the chalks in the boxes are broken.
Acheteur Vérifié
purchased on 19/08/2019
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2
/5
★★☆☆☆
I will give my opinion when I have received all the items from my order, which is about a month and a half late apparently
Acheteur Vérifié
purchased on 24/06/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry for the wait, our products were victims of their success this summer. We hope you are satisfied with your items now received.
3
/5
★★★☆☆
Quite disappointed overall.
Acheteur Vérifié
purchased on 01/07/2019
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2
/5
★★☆☆☆
I received a damaged bed!
Acheteur Vérifié
purchased on 20/07/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing impeccable packages for you, it happens that a defective product slips in and we apologize for that. We hope your new bed meets your expectations perfectly.
3
/5
★★★☆☆
The baskets were too small - not used. I tried to return them but it was too expensive. Not satisfied.
Acheteur Vérifié
purchased on 09/07/2019
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3
/5
★★★☆☆
Very well-made site, wide range of products and attractive prices. However, delivery was a disaster!
Acheteur Vérifié
purchased on 09/05/2019
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3
/5
★★★☆☆
Difficult instructions to understand and a bike that doesn't work, impossible to turn the handlebars.
Acheteur Vérifié
purchased on 17/07/2019
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3
/5
★★★☆☆
The package was torn on one side upon receipt, the product was not packaged at all, which caused it to be a bit damaged. Disappointed with the packaging that could have used a bit more care.
Acheteur Vérifié
purchased on 25/07/2019
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