/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I only received part of the boxes, resulting in only having the legs of the ordered table and the chairs: no tabletop. I have not been contacted since the delivery yesterday afternoon to provide any information or anything.
Acheteur Vérifié
purchased on 26/08/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to have made you wait three days to send you the rest of your order. We hope you are satisfied with your choice and look forward to seeing you again soon on wesco.fr.
2
/5
★★☆☆☆
I found the colored chalks loose and broken in the package
Acheteur Vérifié
purchased on 26/08/2019
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Answer from Wesco
Hello and thank you for your feedback. We hope your new chalks bring you satisfaction and we look forward to seeing you again soon on wesco.fr.
3
/5
★★★☆☆
No excessive packaging of the product. The box of the magnetic cart was open because there were no tapes or wires to keep it closed. The delivery person made sure that the box did not open until delivery at home. She taped it up. We checked together with the instructions and all the parts were there. The diapers were in packaging and well protected.
Acheteur Vérifié
purchased on 21/08/2019
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Answer from Wesco
Hello,
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
I had requested a delivery for the end of September and was delivered on August 31. I didn't know if I refused the delivery would I have paid for shipping twice?? the delivery person didn't know so I took the packages (bulky) to avoid paying shipping twice. I received 6 packages. I opened one and there was only the bed inside and no mattress. my order was a 'bed + mattress' set
Acheteur Vérifié
purchased on 21/08/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that the order did not go as desired. You have the option to specify the desired delivery date when placing your order. We invite you to fill in this field next time. Now that you have received your entire order, we hope that the selected products bring you full satisfaction.
3
/5
★★★☆☆
I only give 3 stars because the delivery time was extremely long, and it was difficult to get a follow-up from Wesco. After several emails, I finally got an explanation regarding the delivery delay. Nevertheless, the product meets my expectations, but the delivery time was over 1 month.
Acheteur Vérifié
purchased on 26/07/2019
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2
/5
★★☆☆☆
Order of a rug for delivery scheduled for J+5. On the day, no delivery and no message from Wesco. On J+10 I sent an email. Response: we will deliver but later without giving a date. Summary: effective delivery more than 30 days later. No commercial gesture. Very bad customer experience
Acheteur Vérifié
purchased on 08/07/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that we did not deliver according to our standards. Unfortunately, we have been victims of our success and the selected item has been particularly popular. We hope that our commercial gesture combined with the quality of our favorite rug will bring you satisfaction.
2
/5
★★☆☆☆
A stool was delivered instead of the mirror ordered
Acheteur Vérifié
purchased on 23/08/2019
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Answer from Wesco
Thank you for this feedback. We place great importance on the quality of our services, whether it is listening or advice. You can contact our after-sales service team by email: [email protected] who is at your complete disposal.
2
/5
★★☆☆☆
2 packages arrived very damaged. When I opened one of them, 2 cans of paint were damaged
Acheteur Vérifié
purchased on 19/08/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, sometimes transportation does not go as planned. We apologize and hope that your new paint cans fully satisfy you.
3
/5
★★★☆☆
Average delivery, product arrived broken, half of the chalks in the boxes are broken.
Acheteur Vérifié
purchased on 19/08/2019
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2
/5
★★☆☆☆
I will give my opinion when I have received all the items from my order, which is about a month and a half late apparently
Acheteur Vérifié
purchased on 24/06/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry for the wait, our products were victims of their success this summer. We hope you are satisfied with your items now received.
3
/5
★★★☆☆
Quite disappointed overall.
Acheteur Vérifié
purchased on 01/07/2019
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2
/5
★★☆☆☆
I received a damaged bed!
Acheteur Vérifié
purchased on 20/07/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing impeccable packages for you, it happens that a defective product slips in and we apologize for that. We hope your new bed meets your expectations perfectly.
3
/5
★★★☆☆
The baskets were too small - not used. I tried to return them but it was too expensive. Not satisfied.
Acheteur Vérifié
purchased on 09/07/2019
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3
/5
★★★☆☆
Very well-made site, wide range of products and attractive prices. However, delivery was a disaster!
Acheteur Vérifié
purchased on 09/05/2019
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3
/5
★★★☆☆
Difficult instructions to understand and a bike that doesn't work, impossible to turn the handlebars.
Acheteur Vérifié
purchased on 17/07/2019
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3
/5
★★★☆☆
The package was torn on one side upon receipt, the product was not packaged at all, which caused it to be a bit damaged. Disappointed with the packaging that could have used a bit more care.
Acheteur Vérifié
purchased on 25/07/2019
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2
/5
★★☆☆☆
The delivery was very long!
Nothing to say about the people I spoke to on the phone, friendly and responsive (thank you to them)
However, there seems to be a problem between Wesco and Ziegler. The delivery note stated 2 packages while I only ordered one product. So it is the catalog that blocked the delivery, it is incomprehensible.
Acheteur Vérifié
purchased on 28/06/2019
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Answer from Wesco
Hello and thank you for your feedback. The delivery time was indeed longer than expected and we apologize. We hope your order meets your satisfaction and we would like to thank you for your kindness.
3
/5
★★★☆☆
I easily found what I was looking for, the delivery went as planned. However, too much packaging for my taste...
Acheteur Vérifié
purchased on 22/05/2019
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3
/5
★★★☆☆
The site is very good, but the transport needs to be reviewed. I had requested a change of address that was not done and also that I be called 30 minutes before, which also was not done. The driver threw everything over the gate.
Acheteur Vérifié
purchased on 24/07/2019
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3
/5
★★★☆☆
Order received quickly and in good condition but shipping costs are excessive, probably due to the over-packaging of the product which could have simply been sent in an envelope.
Acheteur Vérifié
purchased on 01/08/2019
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3
/5
★★★☆☆
Can do better
Acheteur Vérifié
purchased on 30/07/2019
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3
/5
★★★☆☆
Order received in several packages, the delivery person does not know where they are and if he will get them! So part of the order was refused.
Acheteur Vérifié
purchased on 19/07/2019
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Answer from Wesco
Hello and thank you for your feedback. We hope you are now satisfied with your order and look forward to seeing you again soon.
3
/5
★★★☆☆
Problem with the order to find an item. Upon receipt, one item is missing and another is delivered in its place. Waiting for customer service response
Acheteur Vérifié
purchased on 28/07/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, mistakes can happen and we apologize for that. We hope you are now satisfied with your items.
3
/5
★★★☆☆
Good but it's expensive.
Acheteur Vérifié
purchased on 29/07/2019
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3
/5
★★★☆☆
I am torn regarding my opinion... Happy because the rug is large, which is what I was looking for. However, disappointed as I doubt the quality... the fabric is not tight enough, so it has creases everywhere, and I fear it will tear quickly... plus it arrived folded, so that didn't help. I also thought it would be stiffer so I could store it upright. I remain skeptical about the rug's lifespan.
Acheteur Vérifié
purchased on 24/07/2019
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3
/5
★★★☆☆
One of the step stools doesn't have a hole for a screw; what should I do?
Acheteur Vérifié
purchased on 23/07/2019
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3
/5
★★★☆☆
I thought the shopping cart had brakes, but that's not the case at all
Acheteur Vérifié
purchased on 18/07/2019
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3
/5
★★★☆☆
A lot of good products but hard to find on the site. Use of the search magnifying glass is essential
Acheteur Vérifié
purchased on 21/07/2019
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3
/5
★★★☆☆
Meh, order preparation times quite long, delivery late... we've seen better. I got discouraged from contacting customer service, I wanted to contact by email but I don't think that's possible.
Acheteur Vérifié
purchased on 22/07/2019
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Answer from Wesco
Hello and thank you for your feedback. For all your requests, our after-sales service is at your disposal by email at [email protected]. Don't hesitate to contact us so that we can provide you with the desired answers.
2
/5
★★☆☆☆
I am missing half of my order
Acheteur Vérifié
purchased on 08/07/2019
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Answer from Wesco
Hello and thank you for your feedback. Your second package has indeed been returned to us. It was sent out again yesterday so that you can receive it as soon as possible. We wish you good reception.