9/10
★★★★★
based on 14092 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Package received damaged. No quick response from customer service. Return costs at my expense. One star because you can't give 0.

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Emilie V.
purchased on 04/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sincerely sorry to learn that you received a package in poor condition. We would like to inform you that our customer service is sending a new chair. We apologize for this situation and thank you for your understanding. We hope to have the opportunity to see you again on our site and provide you with a better experience in the future. Have a nice day.
1 /5
★☆☆☆☆

Delivery date scheduled between January 9 and January 13. Package arrived at the pickup point on January 15. Order included necessary accessories for a show presented on the evening of January 14!

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Karine B.
purchased on 01/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for not meeting our commitments regarding the initially announced delivery time and we apologize. Our customer service will proceed with a commercial gesture as compensation. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
1 /5
★☆☆☆☆

It has been more than 2 weeks since I ordered and I still have not been delivered

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Sabrina M.
purchased on 02/01/2025
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Answer from Wesco
Hello and thank you for taking the time to share your opinion. We are sincerely sorry for the delay regarding the delivery of your order. After checking, it seems that the address provided was incomplete, which prevented our delivery provider from finalizing the delivery. Your package should be delivered to you today or tomorrow. We thank you for your understanding and remain at your disposal if needed. Have a nice day.
1 /5
★☆☆☆☆

I had placed an order for our granddaughter on December 19 because we were going to our son in Lyon from January 8 to 11. I wanted this order to arrive between January 4 and 7, so before we left, and unfortunately it arrived at my pickup point on January 9 during our absence. The package left your place on January 7, I had requested to change the delivery address so that the package would arrive directly at our son's place, and that could not be done. I am therefore obliged to send it to my son, so I am very disappointed that my order placed 10 days earlier took 1 month to arrive at my pickup point. A commercial gesture would have been nice. Thank you for your understanding. Best regards.

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Nathalie S.
purchased on 19/12/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback with us. We are sincerely sorry for not meeting our commitments regarding the delivery time and we apologize. Our customer service has just contacted you to offer you a refund of the shipping costs. We sincerely hope to regain your trust in the future and prove to you that this incident does not reflect our usual standards. Have a nice day.
1 /5
★☆☆☆☆

The ordered deck chair arrived broken. No protection in the box

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Rozen R.
purchased on 09/12/2024
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Answer from Wesco
Hello and thank you for taking the time to share your opinion on this product. We are sincerely sorry to learn that the deck chair may have been damaged during transport. We confirm that our customer service has taken your complaint into account and that a new deck chair structure will be sent to you as soon as possible. Despite this incident, we hope to have the opportunity to fully satisfy you during your next visit to our site. Have a nice day
1 /5
★☆☆☆☆

The delivery person signed for me, otherwise I did not receive the package

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Celine F.
purchased on 01/11/2024
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Answer from Wesco
Hello and thank you for taking the time to inform us of the situation by leaving a review. Our customer service has received your complaint and is following up to provide you with a solution as soon as possible. We apologize and hope to count on your understanding for this situation that is beyond our control. Have a nice day.
1 /5
★☆☆☆☆

After 2 weeks of waiting, my order was canceled, without any comments from Wesco, disappointing

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Murielle L.
purchased on 11/11/2024
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Answer from Wesco
Hello and thank you for sharing your experience by leaving a review. You were notified by email on November 21 of the unavailability of the product and consequently the cancellation of your order. We sincerely apologize for this situation and fully understand your disappointment. This reference has been removed by the supplier, and we will no longer offer it for sale. However, on our site, you will find other models of activity tables with a similar educational interest (ref 67152171 for example). We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
1 /5
★☆☆☆☆

The package was never delivered. I had to contact customer service 3 times to follow up on the order. And to this day it has been followed up but no delivery information, no date or anything has been provided to me. Thank you Wesco.

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Tony M.
purchased on 30/10/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry for this situation and we offer you our deepest apologies. Your order will be shipped from our warehouse at the beginning of next week. We thank you in advance for your understanding and patience towards us. We hope you will give us a second chance to make a better impression when you return to our site next time. Have a nice day.
1 /5
★☆☆☆☆

I still haven't received the order and I'm being asked to give a review?

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Les P'tits Bouchons -.
purchased on 30/08/2024
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Answer from Wesco
Hello, we are sorry for this situation and we sincerely apologize. Your order experienced a routing error with the carrier, which caused its blockage and a delay in delivery. Customer service is currently underway and our teams are doing their best to resolve the situation as quickly as possible. We hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
1 /5
★☆☆☆☆

EXTRAordinary material. Delivery: long and in a box 8 times too big. Ecological?

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Katy L.
purchased on 22/10/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We take your comment regarding the size of the shipping box into account. This concrete example has just been forwarded to the relevant services to explore possibilities for improvement. We thank you for your loyalty and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Error with my order, I received someone else's order... I am still waiting for news from the company to receive what I ordered...

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Marine C.
purchased on 22/10/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the order preparation error. Our customer service has processed your complaint and is proceeding with a new shipment of your order. We are aware of the effort of patience we are asking of you again, and we renew our apologies. We hope to count on your understanding and have the pleasure of seeing you again on our site next time. Have a nice day.
1 /5
★☆☆☆☆

Almost 2 months of waiting to receive my package. And the plaster received is not the one ordered! I admit to being very disappointed.

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Mylène D.
purchased on 06/09/2024
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Answer from Wesco
Hello and thank you for alerting us to the situation by leaving a review. We are sincerely sorry for the situation and we apologize. Could you please write to us at [email protected] (including a photo of the product received and specifying your order number)? Our customer service team will handle your complaint and provide you with a solution. We understand your dissatisfaction, but we still hope you will give us a second chance by returning to our site later. Have a nice day.
1 /5
★☆☆☆☆

If I could give zero stars, I would. I do not recommend: the item does not work, plus the customer service is unreachable and the return is at your expense.

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Marilyse B.
purchased on 10/10/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate your order. We are sincerely sorry for the problem encountered and we apologize for our late response. We understand that this wait combined with a quality defect of the item generates great dissatisfaction, and we regret that your overall experience on our site is so disappointing. Our customer service team does its best to respond as quickly as possible, but it sometimes happens that during certain periods this response time fluctuates. We have processed the refund for the defective product. We hope you will give us a second chance to make a better impression by returning to our site soon. Have a nice day.
1 /5
★☆☆☆☆

Package received empty so I can't judge. Still no response from customer service after 4 days

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Jessy D.
purchased on 14/10/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review following your order. We sincerely apologize for this surprising situation. Our customer service has processed your complaint and will proceed with a new shipment of your order. We thank you in advance for the additional patience we are asking of you and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
1 /5
★☆☆☆☆

An order that takes more than 14 days to arrive and therefore deadlines not met. The order was delivered to the post office without a name, just a mobile number. No way to contact anyone (emails go unanswered) and I won't even mention the incompetent chatbot, plus there are missing cones in the order!

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Dessine-moi La High-tech -.
purchased on 02/10/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sincerely sorry for this situation and we apologize. Our customer service has taken your complaint into account and is doing what is necessary to send you new cones. We fully understand your dissatisfaction but hope you will give us a second chance to make a better impression by returning soon to wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

I was supposed to receive my package over a week ago; I have not received it, I sent 3 messages to customer service and have not received a response (other than an acknowledgment of receipt of my request).

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Anne-claude P.
purchased on 03/10/2024
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Answer from Wesco
Hello and thank you for sharing your situation with us. We sincerely apologize as we did not meet your expectations regarding delivery and our response time. Our customer service team is taking over to propose a solution. We hope to regain your trust during your next experience on our site. Have a nice day.
1 /5
★☆☆☆☆

One missing part and one broken part. No response from customer service a week after my email

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Centre Social Mpt De Courdimanche -.
purchased on 26/09/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the problem encountered and extend our apologies for the processing delay of your complaint. Our customer service has taken the necessary steps to send you new compliant parts. We thank you in advance for your patience towards us and hope that you will renew your trust during your next visit to wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Very large delivery delay. The information provided by customer service is incorrect. No news for weeks about our order but we continue to receive Wesco ads, very irritating. A small commercial gesture was made but unfortunately after that, things did not improve. The delivery was incomplete... We do not recommend at all.

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Les Petits Saints Moriots -.
purchased on 11/07/2024
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Answer from Wesco
Hello and thank you for taking the time to explain your situation by leaving a review. We sincerely apologize for all the problems that have unfortunately accumulated. Our customer service has taken note of your complaint and is taking the necessary steps to resend the two missing packages. We sincerely regret that your experience on our site has been so disappointing. We hope that you will give us a second chance to make a better impression and that you will allow us to regain your trust during a future order. Have a nice day.
1 /5
★☆☆☆☆

The lockers have still not all been delivered... Order placed at the beginning of summer... But the invoice has already reached us....

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Mairie De Mouzeil -.
purchased on 10/07/2024
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Answer from Wesco
Hello and thank you for taking the time to explain your situation. First of all, we sincerely apologize for the availability and delivery time of the products ordered on our site. After checking the tracking of your order and according to the delivery slip signed and stamped by your town hall, we confirm that the last package was indeed delivered on October 10th. We hope that the products will meet your expectations and bring you satisfaction. We would be delighted to see you again soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Poor communication

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Mairie -.
purchased on 13/09/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate your experience on our site. We sincerely apologize as the order tracking did not set up as it should have. We regret this lack of communication and are aware of the inconvenience caused. The relevant internal services have been informed of the malfunction and have taken the necessary steps to ensure that the problem does not recur with other customers. We hope that you will still renew your trust in us and that we will have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

I placed three orders with Wesco at the end of July and the end of August with a delivery on September 2 for the two orders placed at the end of July. No news from the customer, no email or call. I later learned that the products that were in stock at the time of my order are no longer in stock. I am still waiting for my delivery from the end of July and still no news.

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Muriel J.
purchased on 02/09/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate your recent shopping experiences on our site. We sincerely apologize for the unavailability of some of our references as well as the delivery delays. For each of the three orders placed, you received emails informing you of the order status and estimated delivery dates. Based on the information we have just verified, the last delivery is scheduled for the end of October. We are aware that these successive events are disappointing and we regret that they impact your trust in Wesco. We hope you will give us a second chance to make a better impression in the future. Have a nice day.
1 /5
★☆☆☆☆

The order only included 3 items that I had actually ordered and I was missing many items

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Mairie Anse -.
purchased on 26/09/2024
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Answer from Wesco
Hello and thank you for sharing your situation with us. We sincerely apologize for the inconvenience caused and regret that your shopping experience on our site resulted in a partial delivery. Your case is being processed, our customer service is doing what is necessary to provide you with a satisfactory solution. We thank you for your trust and hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Not satisfied with the product.

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Alia E.
purchased on 15/09/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. Until now, we have never received negative customer feedback regarding this one. Your review does not specify the elements that may have disappointed you (quality, use...), making it difficult for us to provide an informed response. In the event that it is a problem concerning the quality of the product, we invite you to contact us at [email protected] (specifying your order number and product reference). We hope to better meet your expectations during your next visit to our site. Have a nice day.
1 /5
★☆☆☆☆

The delivery occurred 4 weeks after the order. The delivery was delayed by more than a week compared to the announced date.

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Stéphanie D.
purchased on 27/08/2024
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Answer from Wesco
Hello and thank you for sharing your feedback. We are aware that this particularly long delivery time can be disappointing and we sincerely apologize. Our teams are working daily to ensure that this type of situation occurs as rarely as possible. We sincerely thank you for your patience and hope that you will renew your trust in us by returning soon to wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Order placed on June 18, due to the Olympics we were asked for a delivery by September 9 and there was no delivery. Finally receiving the deliveries in bits, the entirety still not received to this day. A request for a commercial gesture was made, but no response.

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Halte-garderie -.
purchased on 18/06/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. Unfortunately, due to the Olympic Games, many deliveries have been suspended. This halt may have impacted the return to normal deliveries, resulting in multiple shipments. We completely understand your dissatisfaction and sincerely apologize for this inconvenience. Our customer service has tried to contact you several times to offer a solution and messages have been left regarding this. We encourage you to call them back at the indicated number. We hope that once this disappointment has passed, you will give us another chance and that your next experience on our site will meet your expectations. Have a nice day.
1 /5
★☆☆☆☆

DELIVERY TIME TOO LONG

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Claire M.
purchased on 29/08/2024
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Answer from Wesco
Hello and thank you for sharing your feelings about the delivery of your order. Our teams are constantly striving to ship orders as quickly as possible so that they reach our customers as soon as possible. We understand that this processing time may have seemed long to you, and we sincerely regret that it may have affected your overall perception of Wesco. After checking, we confirm that your delivery did indeed take place within the allotted time, according to the dates announced in your order confirmation. We thank you for your understanding and hope that you will trust us again by visiting us soon at wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Delivery delay of more than 3 weeks! And the delivery person shows up without any email or SMS to warn. Without any commercial gesture from Wesco, I will not order from you again.

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Gabriel C.
purchased on 19/08/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We fully understand your dissatisfaction regarding the delivery delay. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed, but we are sorry to learn that the carrier did not follow this process to communicate the exact delivery date to you. We sincerely apologize. We hope you will give us a second chance in the future and that we can serve you better. Have a nice day.
1 /5
★☆☆☆☆

I am very disappointed, ordered a rectangular table which should have 4 legs, I only received 3 legs, and I can't reach customer service. A case has been opened with after-sales service via email and to this day no response... Sending a leg so I can assemble my table should have been quick. For the price of the material, I am really disappointed... Otherwise, in terms of quality, nothing to complain about, it's really good material. Waiting for the missing leg to be able to assemble the little teddy bear table.....

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Coralie L.
purchased on 05/09/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for this oversight in preparing your order. Our customer service has taken your complaint into account and will proceed with sending the missing leg. We thank you for your understanding and patience. We hope to have the pleasure of seeing you again on our site. Have a nice day.
1 /5
★☆☆☆☆

Furniture without screws and despite the complaint, nothing received

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Ecile Maternelle Zola -.
purchased on 26/08/2024
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1 /5
★☆☆☆☆

Very dissatisfied because there were many problems with the delivery of my order and I ultimately never received it!!!

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Ogec Notre Dame Des Anges -.
purchased on 12/07/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry that the delivery service did not meet your expectations and our quality commitments. We fully understand your dissatisfaction and we apologize. Our customer service has offered you a credit for your next order and we sincerely hope that you will give us the opportunity to provide you with a more satisfactory experience in the future. Have a nice day.
1 /5
★☆☆☆☆

I did not receive the correct product.

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Florence L.
purchased on 04/09/2024
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Answer from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for this error. Our customer service has processed your complaint and is taking the necessary steps to ship the product corresponding to your initial order. We thank you for your understanding and hope you will return to our site next time despite everything. Have a nice day.
1 /5
★☆☆☆☆

The site is not the problem, it is rather the customer service that delays orders 15 days after validating them for fallacious reasons.

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De Lieuvin -.
purchased on 15/07/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that the delivery of your order was delayed. This summer, due to the Olympic Games in Paris, our delivery providers faced access constraints in certain areas, which unfortunately impacted delivery times. We did our best to inform our affected customers by email and sincerely regret that this extended delay may have caused you inconvenience. We understand your frustration, but this situation remains beyond our control. We hope to have the opportunity to serve you again under better conditions and thank you for your understanding. Have a nice day.
1 /5
★☆☆☆☆

The delivery was terrible... the package was slipped between two mailboxes, we didn't find it on the day of delivery, we contested the delivery. The return from Chronopost and Wesco was 'The package was deposited in the mailbox in a safe place' we found the package 10 days later.... obviously, it got wet and molded. We are waiting for a refund or a gesture...

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Giovana H.
purchased on 24/08/2024
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Answer from Wesco
Hello and thank you for sharing your customer experience with us. We are sincerely sorry for the inconveniences you encountered during delivery, which do not correspond at all to the quality of service we offer. We have informed our logistics department to ensure that this situation does not happen again in the future. Your complaint has been handled by our customer service and new products have already been shipped to you. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
1 /5
★☆☆☆☆

Waiting for a response regarding the complaint made. - delivery times not respected. incomplete delivery - damaged furniture....

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Nathalie A.
purchased on 26/07/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the issues encountered. Meeting deadlines and the quality of our products are at the heart of our commitments, and we regret that this was not the case this time. Due to the back-to-school period, our customer service is indeed experiencing a longer response time. However, we assure you that our team will contact you by the beginning of next week to resolve this issue. We fully understand your dissatisfaction and hope to have the opportunity to provide you with a better experience during your next visit to our site. Have a nice day
1 /5
★☆☆☆☆

It was agreed for delivery on August 27, 2024. I was present in the morning, 2 of my colleagues during the day. The delivery person had my personal phone number. No one showed up at the school and the delivery tracking was updated for a delivery scheduled for September 5, after the start of classes.

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Ecole Maternelle Marie Mauron E.
purchased on 08/08/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We completely understand your frustration and sincerely apologize for this inconvenience. We are particularly sorry that the delivery did not take place on the scheduled date, despite your presence. We know how important this order is, especially before the start of the school year, and we are aware that this situation puts you in a delicate position. Since the delivery is handled by an external carrier, we remain dependent on their level of commitment. We have informed our logistics department of the problem in order to obtain explanations from the concerned carrier. If you encounter any further difficulties related to the delivery of your order, we invite you to contact our customer service directly at 05 48 800 166. We hope to have the opportunity to provide you with a better experience during your next visit to wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

I did not receive the right products and I am still waiting for news from customer service.

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Sandra N.
purchased on 28/07/2024
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Answer from Wesco
Hello and thank you for your message. Our customer service has received your complaint regarding this order preparation error. Due to the summer holiday period, your request will be processed during the course of next week. We assure you that our services will do everything possible to provide you with a response as soon as possible. Thank you for your understanding and see you soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Always a problem with Wesco and customer service never responds. Very disappointed.

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Crèche Parentale Pirouett C.
purchased on 05/07/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry to read about your disappointment and to find that this is a recurring feeling as customer satisfaction remains our priority every day. We sincerely apologize if this commitment was not met during your previous shopping experiences on our site. Your complaint is being processed by our customer service so that a solution can be provided to you as soon as possible. We hope you will give us a second chance to make a better impression by returning to our site in the future. Have a nice day.
1 /5
★☆☆☆☆

Site is okay but not very intuitive.

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Maryline C.
purchased on 06/07/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are particularly attentive to comments regarding the user experience on our site (intuitiveness, ease of navigation...). We would be happy to learn more about the difficulties you encountered, so please feel free to write to us at [email protected]. Your feedback is valuable to help us identify areas for improvement and provide you with an even better experience during your next visit to our site. Have a nice day.
1 /5
★☆☆☆☆

Ahhh

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Coline T.
purchased on 03/07/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of our site or our services. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
1 /5
★☆☆☆☆

A catastrophic packaging, bent, torn, and open boxes. As a result, two cardboard shelves were damaged. However, the product meets my expectations, but I had to use the replacement shelf immediately. No possibility of change for the future.

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Marie J.
purchased on 30/06/2024
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