/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Improvements need to be made regarding claims when packages are incorrectly marked as delivered. No direct link on the site related to the order. No response to an email.
- E.
purchased on 15/11/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the missing packages during delivery as well as the lack of response to your complaint email. We completely understand the dissatisfaction this may have caused. Our customer service is committed to responding to your request within 24 hours. We hope you will give us a second chance to make a better impression by returning to our site in the future. Have a nice day.
2
/5
★★☆☆☆
Hello, More than a month to deliver a package, an impact on one of them... I've seen better...
Prima -.
purchased on 18/10/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
3
/5
★★★☆☆
I give this rating because I was disappointed by the lack of handling of my order for almost over a week.
Romain P.
purchased on 15/11/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your opinion. We sincerely apologize for the delay in preparing your order. We understand the dissatisfaction this may have caused and we would like to express our apologies. Please know that our teams are actively working and doing their best to regain an optimal preparation pace. We hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit to our site. Have a nice day.
3
/5
★★★☆☆
Long delivery
Agnès D.
purchased on 18/11/2024
Translated review
3
/5
★★★☆☆
We had requested that the package be delivered on Friday. It was delivered on Thursday and we were not at home which complicated its reception
Cabinet C.
purchased on 09/11/2024
Translated review
3
/5
★★★☆☆
I don't find it that great
Severine B.
purchased on 10/11/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. Can you provide us with details on what you did not appreciate? Looking forward to hearing from you. Have a nice day.
2
/5
★★☆☆☆
Had major difficulties ordering for a town hall... My order was canceled without contacting me. Not to mention the delays due to the cancellation of my order. At this time, my order is marked as delivered... But I don't know where because I don't have it!!!!!! I open at 9 am, there was an attempt yesterday at 6:45 am!!!!!! and today at 8:26 am... where it is marked delivered but the town hall was not open!!!!!!
école Maternelle Le Mont Coeur -.
purchased on 18/11/2024
Translated review
Answer from Wesco
Hello and thank you for sharing your opinion. We sincerely regret that your experience on our site has caused such dissatisfaction. After checking, we confirm that your order from November 18 was shipped and, according to the carrier, delivered within the announced time frame. However, we understand your frustration if you have not located your package. Our customer service is available at 05 49 800 166 to provide you with proof of delivery and in case you cannot find the package, to open a claim with the carrier. Have a nice day.
3
/5
★★★☆☆
Hello, We placed an order on November 8 and despite a scheduled delivery date of the 18th, we are still waiting. Thank you Best regards
Ville De Cherbourg En Cotentin -.
purchased on 08/11/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delay directly related to our delivery service provider. They should contact you shortly to schedule the delivery. We are sorry for this inconvenience and hope to count on your understanding towards us. We hope you will renew your trust by returning next time to our site. Have a nice day.
2
/5
★★☆☆☆
Delivery was late and some items were damaged
Centre De Loisirs -.
purchased on 08/10/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to evaluate this product. We sincerely apologize for the quality defect. Your complaint will be handled by our customer service within 48 hours. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
3
/5
★★★☆☆
Difficult order to place and long delivery
Anne-sophie P.
purchased on 07/11/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the delivery delay which was longer than that announced in your order confirmation. Regarding your shopping experience on our site and particularly the ordering process, we remain at your disposal for any difficulties encountered. You can share your feedback with us at [email protected]. We hope to have the pleasure of seeing you again next time on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Package received without a box, in plastic with a hole, not easy for gift wrapping, the carrier came 2 times, the package was supposed to be delivered to my mom who is 80 years old and not mobile, my partner had to meet him because the delivery person stopped 300m from the home otherwise he would have had to make a detour. The packaging and delivery are not top-notch, I haven't opened the plastic yet, I hope nothing is damaged. I have not received the second package.
Christine L.
purchased on 03/11/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to evaluate your order. We have forwarded your feedback regarding the shipping packaging to the concerned service. Indeed, it is not normal for it to have arrived damaged. We hope that the motor skills modules will meet your satisfaction and that you will renew your trust in us by returning to our site next time. Have a nice day.
3
/5
★★★☆☆
Bib with pulled threads. Send complaint email. No return.
Sophie M.
purchased on 01/11/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to evaluate your order. We sincerely apologize for the quality defect on the bibs. Our customer service has taken your complaint into account and is doing what is necessary to send you new compliant bibs. We hope to count on your understanding and have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
The delivery date proposed by Wesco at the time of the order and confirmed by care was not respected. It occurred on November 19 instead of the 14th. The rug could therefore not be given on time. Furthermore, the large cardboard box arrived open due to a clear lack of tape. The rug was therefore soiled on the concerned side. The delivery person took the time to check with us the complete condition of the rug.
Corinne H.
purchased on 05/11/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the delivery delay as well as for the issue encountered with the shipping packaging. Regarding the rug, you have the option to file a complaint with our customer service at [email protected] (specifying your order number and attaching a photo of the product). We renew our apologies and hope you will give us a second chance to make a better impression when you return to our site. Have a nice day.
2
/5
★★☆☆☆
I bought these diapers because I was told that the T6 cheeks were no longer sold
Marie José B.
purchased on 05/11/2024
Translated review
3
/5
★★★☆☆
Delivery was very late, photo gives the impression of larger objects than reality
Lydie F.
purchased on 31/10/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. To provide you with a solution, we invite you to make a complaint via the following form: https://www.wesco.fr/savreclamation. Our customer service will follow up to process your request. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
3
/5
★★★☆☆
I find that the shipping times are too long. The items are available and we wait 15 days to receive them. Too bad
Stephanie H.
purchased on 02/11/2024
Translated review
3
/5
★★★☆☆
The images/photos with people using them do not reflect the actual size of the ball. For me, they do not match. I expected each ball to be one size larger. Otherwise, the ball itself is good.
La Voie Lactée L.
purchased on 14/10/2024
Translated review
3
/5
★★★☆☆
Good products, friendly customer service staff, but shipping times are way, way too long!!!
Rpe Léo Lagrange Centre Est M.
purchased on 04/10/2024
Translated review
3
/5
★★★☆☆
Quality furniture, customer service needs improvement (I called for order follow-up, the lady on the phone was unpleasant and supposedly unable to send me the email I should have received upon shipment, which did not arrive) I had to send a message via Facebook for a competent person to respond to my request.
Laetitia D.
purchased on 08/10/2024
Translated review
3
/5
★★★☆☆
The order arrived in two parts, without any justification from Wesco. I had to send an email to ask for an explanation upon receiving the first part as there was no delivery note or other explanatory documents. Moreover, the dates and opening days of the service, despite the precision in the email, were not respected for the delivery: the order was therefore left in a hallway after being received by an outsider.
- M.
purchased on 11/10/2024
Translated review
3
/5
★★★☆☆
The customer service takes at least 3 to 4 days to respond to questions, so it's slow, but otherwise the material is great for my work (childcare assistant).
Karen R.
purchased on 11/10/2024
Translated review
3
/5
★★★☆☆
Disappointed by some items given their price, I expected better quality.
Micro-crèche Marie-ange -.
purchased on 11/09/2024
Translated review
3
/5
★★★☆☆
Delivery times not respected
Virginie B.
purchased on 30/08/2024
Translated review
2
/5
★★☆☆☆
The package almost never arrived. I wanted to send it to a Colissimo relay. It was stamped as 'private shipment' and not 'relay shipment'. This created a misdirection error, I had to claim with the post office for it to be found and redirected.
Fanny B.
purchased on 12/10/2024
Translated review
3
/5
★★★☆☆
Package in good condition, arrived in two parts and ahead of schedule despite an agreement with a person from the service regarding a date. Fortunately, there was someone to receive the packages
Mairie De Paris -.
purchased on 08/10/2024
Translated review
2
/5
★★☆☆☆
Defective toy guitar.
Anne T.
purchased on 10/10/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to evaluate this product. We are sincerely sorry for the quality issue and we apologize. Our customer service has properly handled your complaint and provided you with a solution. We hope you will give us a second chance to make a better impression by visiting us again soon on our site. Have a nice day.
3
/5
★★★☆☆
The order was sent later than expected despite many requests to send everything in two shipments. Moreover, the carrier lost a package... This is the first time I have encountered so many problems with a wesco order, next time I will think twice before ordering...
AnaÏs P.
purchased on 02/09/2024
Translated review
2
/5
★★☆☆☆
I haven't received a follow-up regarding my complaint.
Creche De L'étage -.
purchased on 11/09/2024
Translated review
Answer from Wesco
Hello and thank you for alerting us by leaving a review. Our customer service has received your complaint and will get back to you today. We apologize for the processing delay and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
I still haven't received the bed, 1 package delivered out of 2
Laurence V.
purchased on 03/10/2024
Translated review
Answer from Wesco
Hello and thank you for sharing your feedback with us. We are sorry if the delivery time does not meet your satisfaction. According to our information, the delivery of the second package is scheduled for today (as indicated in your order confirmation). We thank you for your patience and loyalty. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Delivery box too "soft", box bent and perforated so the poster as well..
Amelie G.
purchased on 27/09/2024
Translated review
Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the problem encountered and extend our sincerest apologies. In order to provide you with a solution, could you please write to [email protected] specifying your order number, the issue encountered, and attaching a photo of the damaged product? We thank you in advance for your cooperation and hope that you will give us a second chance to make a better impression when you return to wesco.fr next time. Have a nice day.