Reviews Wesco

Big problem with the delivery. The first part of the packages was left in front of our door without ringing the intercom, one of the boxes was even open; there was no shipping slip. The rest of the boxes arrived later and were thrown over our gate without any warning of course!!!! Even though we were generally satisfied with your products, we hesitate to order from you again due to the delivery issues.

The product itself is of good quality, I have nothing to complain about, but I have two issues to report: the first is the extremely long delivery time (a product ordered from China does better in terms of delivery time). The second problem is with the choice of delivery service, there is only one provider to take or leave, and this one is very demanding (the delivery person is not allowed to go up the building's stairs! Given that I work and my wife is at home with a young child, she begged the delivery person to take the package upstairs, and I find that unacceptable!). I kindly ask you to broaden the choice of delivery providers. Thank you. Best regards, Mr. LOUZAZNA.

I am a bit disappointed because you propose a delivery date and do not adhere to it.

Very disappointed. It is stated on the site that shipping is within 48 hours and delivery in 3 to 5 days. The shipment was made 5 business days after the order. Too long.

I was misinformed about the description, I am disappointed with my purchases.

Site and order itself very good but big problem with the delivery company GLS. This is the second time that instructions are not followed and packages are either not delivered or delivered elsewhere! It's a shame you go through them.

The order delay was a bit long for a changing table (ordered early February delivered early April).

Good

One of the products from this order placed on 19/12/2024 has still not been delivered as of today 31/03/2025.

Disappointed with the last orders. The quality is not what it used to be. Toys break quickly. Furniture not finished, not sanded on the inside with big splinters... Not easy to have someone on the line.

Overall, very satisfied, a few damaged boxes, a little disappointed

A great offer but not very effective filters. A top customer service!

The delivery part needs improvement. Lack of support for professionals and discounts. High prices.

Easy order and fast delivery.

I am a childminder with 4 two-year-olds. I needed a large table for activities and meals. I chose the small Louisa table but unfortunately, I received the large one. Way too high for the children. What a disappointment to have to wait at least a month for the exchange because it is out of stock!!!

WESCO site and WESCO products are perfect. Delivery is very restrictive: fixed delivery day because the carrier is very far away, obligation by the carrier to be at home between 9 am and 4 pm, as no precise delivery time is provided. I don't know if I will order from WESCO again. Too bad.

The customer service part is complicated... we have a problem with our order... the processing time for our order is very long and poorly followed.

Very good

The photos on the site do not show the entirety of the product. No solution provided to our request

I did not receive my order on time, I had to contact to have my order shipped, no commercial gesture

A bit disappointed because 2 out of 3 boxes were damaged. Packaging poorly suited to the contents. One artichoke bottle was cut. Its contents had spilled a bit onto the other bottles.

Delivery issues. Order delivered in 3 parts, without the missing products being indicated. Package condition damaged and not suitable for its contents. Order placed on 01/10/2025 and last items received on 02/21/2025.

Delivery problem and product description.

The answers are not very structured.

Next time, I will be more attentive.

We have placed several orders with you. For several orders, we had to call customer service because parts of the furniture were damaged (screws lying in the boxes that scratched the furniture, cracked furniture, missing screws). After contacting customer service, I am still waiting for a replacement board that has not yet arrived after 3 weeks of delivery, but I have not heard back. I would not recommend you.

Delivery a bit slow. The announcement seemed unclear: it said 5 pieces and not 5 times 12 pieces of 5 colors.

I ordered a doll! It does not look like the description at all, it is really not pretty. My child likes it anyway, so I give her 20 minutes of play and one part is coming undone... Disappointed. For the rest, I have never had a problem.

Supplies received not in accordance with the initial order, in addition to not having the correct reference, the 'dust-free' chalk boxes arrived broken!

The container is twice as large as the content. Packaging needs improvement.

Delivery too slow. The diaper and the dress were not packaged and were 'moving around' in the box. Whereas the pajamas were in a small bag, well protected.

I expressed that I wanted to cancel this order because the delivery time was too long. Unfortunately, my request was taken into account on the day the package was shipped. The delivery person left the package in front of the door, I could not refuse it as requested by customer service. I am left with a package that I have still not opened and that I no longer want. I am once again waiting for a response from customer service.

I can no longer order this ball via your website by credit card!

Huge cardboard packaging for 4 small products. They don't fit in the mailbox!

Delivery too long Half-open pen box

Your site is average on certain items

Barely screwed in, the wood split.

The expected time to receive the order was already announced as more than 10 days (which is already very long) and the package didn't even arrive as expected... but with a delay... known defect... To be corrected....

The item was missing from the package, complaint made to Wesco but no news.

The items were not well packaged. The delivery arrived 3 days after the last expected day.