/10
★★★★★
based on 13093 reviews published
★★★★★
based on 13093 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Too expensive
Acheteur Vérifié
purchased on 11/06/2019
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2
/5
★★☆☆☆
The baskets are very small...very disappointed...moreover the baskets were sent in a huge box..in terms of ecology I find it very disappointing from your brand
Acheteur Vérifié
purchased on 07/06/2019
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Answer from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. The issue of packaging is indeed a crucial question and we work every day to improve our carbon footprint. However, we still need to improve our practices. Your comment helps us improve these, thank you.
2
/5
★★☆☆☆
I went to pick up my package because it was not the right address.
Acheteur Vérifié
purchased on 06/06/2019
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Answer from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. We hope you are satisfied with your order and will not hold too much against us for this delivery error.
3
/5
★★★☆☆
Xxxx
Acheteur Vérifié
purchased on 04/06/2019
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3
/5
★★★☆☆
Quality products but relatively expensive, even very expensive.
Acheteur Vérifié
purchased on 28/05/2019
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3
/5
★★★☆☆
Hello, I am disappointed because the Rody bouncing ball is not identical to the one I ordered and for my autistic son it was very important that it be identical to the one he designated to receive as a gift, as a result I will have to order another one on another site exactly as he wishes, since the one you sent me does not match your image of the green Rody on your site. Indeed, I wanted a green Rody with blue on top but I received a green Rody with orange. Please know that for an autistic person this is very upsetting. Also in the future, I do not think I will place another order with you, as I remain dissatisfied with this bouncing ball which is still relatively expensive given my low income. Best regards, Delphine Rosello
Acheteur Vérifié
purchased on 23/05/2019
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Answer from Wesco
Thank you for this feedback. We attach great importance to the quality of our products. Our after-sales service is at your complete disposal directly by email at [email protected]. Please also note that we cannot publish your review as it contains personal data: First name and Last name. We improve every day and hope that you will trust us again in this process.
3
/5
★★★☆☆
The response time of the logistics service when a part is missing for assembly needs improvement
Acheteur Vérifié
purchased on 16/05/2019
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3
/5
★★★☆☆
A bit complicated
Acheteur Vérifié
purchased on 21/05/2019
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3
/5
★★★☆☆
Very complete
Acheteur Vérifié
purchased on 18/05/2019
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3
/5
★★★☆☆
Disappointed with the delivery time, not informed that some products were not available, the shipment was postponed.
Acheteur Vérifié
purchased on 16/04/2019
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3
/5
★★★☆☆
After-sales service needs improvement. No response following delivery not conforming to my order.
Acheteur Vérifié
purchased on 13/05/2019
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3
/5
★★★☆☆
As a non-professional customer, we do not know what we can order, that is to say only family or others
Acheteur Vérifié
purchased on 10/05/2019
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2
/5
★★☆☆☆
Delivery poorly recorded.
Acheteur Vérifié
purchased on 12/05/2019
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Answer from Wesco
Hello and thank you for your feedback. We did indeed record an address entry error. We hope your order meets your satisfaction.
3
/5
★★★☆☆
DELIVERY TIMES NOT RESPECTED: I had to postpone my event. Products conform to what was expected
Acheteur Vérifié
purchased on 10/05/2019
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3
/5
★★★☆☆
Good, but you need to check the dimensions as the photos are misleading
Acheteur Vérifié
purchased on 08/05/2019
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2
/5
★★☆☆☆
Packaging of the damaged bench plastic
Acheteur Vérifié
purchased on 07/05/2019
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Answer from Wesco
Hello and thank you for your feedback. The quality of our services is particularly important to us. We hope that your new bench fully meets your expectations and that it has found its place in your home.
3
/5
★★★☆☆
Purchase of suitable material
Acheteur Vérifié
purchased on 29/04/2019
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2
/5
★★☆☆☆
Delivery time quite long. Customer service not responsive. Order error.
Acheteur Vérifié
purchased on 26/04/2019
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Customer service has taken note of your complaint and will respond to you as soon as possible. We hope you will not hold this against us too much.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Customer service has taken note of your complaint and will respond to you as soon as possible. We hope you will not hold this against us too much.
3
/5
★★★☆☆
Not disappointed with the quality or price of the items, but the order intended for my son's Easter arrived 6 days later than expected. So no Easter..
Acheteur Vérifié
purchased on 07/04/2019
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2
/5
★★☆☆☆
Disappointed, I received my package well packed in a sturdy box, when I opened it there was a film to prevent everything from moving around in the box, and then I saw brushes loose in the box without packaging fortunately they are not damaged and a pack of small rings completely open so I had to search for them at the bottom of the box and well the number is not there I am missing 3
Acheteur Vérifié
purchased on 18/04/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, it happens that an oversight degrades your package and we apologize for that. We place great importance on offering you quality products while meeting your needs. Therefore, we invite you to contact our customer service by email at [email protected] to resolve this issue of missing parts.
3
/5
★★★☆☆
Received in 4 packages and very spaced out in time
Acheteur Vérifié
purchased on 27/03/2019
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3
/5
★★★☆☆
It's a site that is quite good but for communities, not for a childcare assistant like me. Prices too high, what a shame.
Acheteur Vérifié
purchased on 16/04/2019
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2
/5
★★☆☆☆
The order is delivered to the foot of the building... The carrier did not inform me and on Wesco I did not see the information at the time of the order... maybe it was marked in very small print?? In any case, in addition to the delivery delay, it's very average...
Acheteur Vérifié
purchased on 03/04/2019
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Answer from Wesco
Hello and thank you for your comment. We apologize for the additional delay. Delivery to the upper floors of a building is indeed an additional service that carriers do not always want to provide. We invite you to specify this in advance for your future orders.
3
/5
★★★☆☆
Delivery times a bit long but okay...
Acheteur Vérifié
purchased on 11/04/2019
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3
/5
★★★☆☆
A check of the order just before its departure would have prevented me from receiving a footrest instead of the large bin ordered. Adhering to the delivery date announced in the order confirmation would have allowed me to refuse the wrong package immediately. The processing time for these errors, for which I am not responsible, is too long compared to a normal order.
Acheteur Vérifié
purchased on 10/04/2019
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Answer from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. We hope you are satisfied with your bin and will not hold this delay against us too much.
3
/5
★★★☆☆
Upon receipt, the packaging box was torn in 2 places, luckily the merchandise was intact
Acheteur Vérifié
purchased on 10/04/2019
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2
/5
★★☆☆☆
Disappointed. The instruments do not work
Acheteur Vérifié
purchased on 03/04/2019
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Answer from Wesco
Hello and thank you for your feedback. We hope that the musical initiation instruments now bring you satisfaction.
3
/5
★★★☆☆
I placed an order for an amount of €250 and it wasn't even verified before being sent. I received an item that was poorly manufactured in the factory. I am also disappointed with my supposedly odorless bin which smells just as much as any other bin every time I add a layer.
Acheteur Vérifié
purchased on 03/04/2019
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Answer from Wesco
Hello and thank you for your feedback. All the material we sell is screened by our integrated quality laboratory as well as external quality laboratories. When an item is defective, we invite you to contact our after-sales service as soon as possible by email at [email protected]. If the item really does not suit you, you have up to 20 days to retract your order.
3
/5
★★★☆☆
Average delivery time different from what was announced.
Acheteur Vérifié
purchased on 29/03/2019
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3
/5
★★★☆☆
Improve the ease of purchase by an associative company (currently not possible to send a check!)
Acheteur Vérifié
purchased on 02/04/2019
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Answer from Wesco
Hello and thank you for your comment. Administrations, and especially municipalities, generally only pay by mandate. This is therefore the solution we have adopted with this type of client.