/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Difficult to access
Acheteur Vérifié
purchased on 11/07/2019
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Answer from Wesco
Hello and thank you for your feedback. Your comments help us improve our service and this is why we created this system. Without your precision and without a response to our email, we unfortunately cannot follow up on your remark.
3
/5
★★★☆☆
Order from June 12... and item received on June 24, while someone in our circle ordered the same rug much later than us, and received it well before!
Acheteur Vérifié
purchased on 12/06/2019
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3
/5
★★★☆☆
Well-made site
Acheteur Vérifié
purchased on 10/07/2019
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3
/5
★★★☆☆
Well designed and practical
Acheteur Vérifié
purchased on 22/06/2019
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2
/5
★★☆☆☆
I ordered a blue sleeping bag and received a white mattress protector; disappointing. I am waiting to see if customer service is responsive.
Acheteur Vérifié
purchased on 09/07/2019
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Answer from Wesco
Thank you for this feedback. We attach great importance to the quality of our services, whether it is listening or advice. To resolve this issue as quickly as possible, we invite you to contact our customer service by email at [email protected] by sending us photos. This way, we can exchange them for you as soon as possible.
3
/5
★★★☆☆
Too small for an 18-month-old child, otherwise nothing to say
Acheteur Vérifié
purchased on 04/07/2019
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2
/5
★★☆☆☆
See my email to customer service!!!
Acheteur Vérifié
purchased on 03/07/2019
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Answer from Wesco
Hello and thank you for your response. We are happy about your relief and hope to see you again soon on our site. We also wanted to thank you for your compliment regarding customer service.
3
/5
★★★☆☆
Several bugs encountered during online payment. Delivery service very disappointing, especially due to the delivery person not understanding French.
Acheteur Vérifié
purchased on 01/07/2019
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in designing, manufacturing, and packaging high-quality products for you, delivery is not always up to our standards. We sincerely apologize for these inconveniences.
2
/5
★★☆☆☆
Really disappointed, order placed on May 14, received on July 5. Almost 2 months of waiting. And lack of communication, had to call to find out when I should be delivered because I did not open an account. As if you didn't have my email address...
Acheteur Vérifié
purchased on 14/05/2019
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Answer from Wesco
Hello and thank you for your feedback. Many of you chose this product in recent weeks, and we did not expect such success. We sincerely apologize for this delayed delivery. However, we hope that your order meets your satisfaction. See you soon on wesco.fr.
3
/5
★★★☆☆
Interesting, easy to use
Acheteur Vérifié
purchased on 01/07/2019
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2
/5
★★☆☆☆
When I placed my order, I forgot an item. I immediately called to ask if the order could be canceled so that I could place a new complete order without paying shipping twice. The person on the phone told me she would take care of it and that I could reorder with confidence, but I received both orders....
Acheteur Vérifié
purchased on 28/06/2019
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Answer from Wesco
Hello and thank you for your feedback. We pay particular attention to your satisfaction, and for that, we invite you to send us an email at [email protected] so that we can take the necessary steps. Please excuse us for this inconvenience.
2
/5
★★☆☆☆
A bit hard to find what you want
Acheteur Vérifié
purchased on 20/06/2019
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2
/5
★★☆☆☆
Not clear on delivery times
Acheteur Vérifié
purchased on 24/06/2019
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that you are not satisfied with the delivery and have reported the information to the carrier to prevent this from happening again. However, we hope that your order meets your expectations.
3
/5
★★★☆☆
The delivery announced for the next day arrived one business day later than expected. Otherwise, everything else was OK. I had no information on the packaging which would have been very useful for transport and storage: maybe I wouldn't have chosen this product.
Acheteur Vérifié
purchased on 20/06/2019
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3
/5
★★★☆☆
Package delivered to another address. Fortunately, the person contacted us.
Acheteur Vérifié
purchased on 15/06/2019
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3
/5
★★★☆☆
Quite a lot of choices for early childhood. However, the preparation time for the order is a bit long (1 week).
Acheteur Vérifié
purchased on 08/06/2019
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2
/5
★★☆☆☆
Too expensive
Acheteur Vérifié
purchased on 11/06/2019
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2
/5
★★☆☆☆
The baskets are very small...very disappointed...moreover the baskets were sent in a huge box..in terms of ecology I find it very disappointing from your brand
Acheteur Vérifié
purchased on 07/06/2019
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Answer from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. The issue of packaging is indeed a crucial question and we work every day to improve our carbon footprint. However, we still need to improve our practices. Your comment helps us improve these, thank you.
2
/5
★★☆☆☆
I went to pick up my package because it was not the right address.
Acheteur Vérifié
purchased on 06/06/2019
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Answer from Wesco
Hello and thank you for your feedback, it allows us to implement everything to improve the quality of our service. We hope you are satisfied with your order and will not hold too much against us for this delivery error.
3
/5
★★★☆☆
Xxxx
Acheteur Vérifié
purchased on 04/06/2019
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3
/5
★★★☆☆
Quality products but relatively expensive, even very expensive.
Acheteur Vérifié
purchased on 28/05/2019
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3
/5
★★★☆☆
Hello, I am disappointed because the Rody bouncing ball is not identical to the one I ordered and for my autistic son it was very important that it be identical to the one he designated to receive as a gift, as a result I will have to order another one on another site exactly as he wishes, since the one you sent me does not match your image of the green Rody on your site. Indeed, I wanted a green Rody with blue on top but I received a green Rody with orange. Please know that for an autistic person this is very upsetting. Also in the future, I do not think I will place another order with you, as I remain dissatisfied with this bouncing ball which is still relatively expensive given my low income. Best regards, Delphine Rosello
Acheteur Vérifié
purchased on 23/05/2019
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Answer from Wesco
Thank you for this feedback. We attach great importance to the quality of our products. Our after-sales service is at your complete disposal directly by email at [email protected]. Please also note that we cannot publish your review as it contains personal data: First name and Last name. We improve every day and hope that you will trust us again in this process.
3
/5
★★★☆☆
The response time of the logistics service when a part is missing for assembly needs improvement
Acheteur Vérifié
purchased on 16/05/2019
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3
/5
★★★☆☆
A bit complicated
Acheteur Vérifié
purchased on 21/05/2019
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3
/5
★★★☆☆
Very complete
Acheteur Vérifié
purchased on 18/05/2019
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3
/5
★★★☆☆
Disappointed with the delivery time, not informed that some products were not available, the shipment was postponed.
Acheteur Vérifié
purchased on 16/04/2019
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3
/5
★★★☆☆
After-sales service needs improvement. No response following delivery not conforming to my order.
Acheteur Vérifié
purchased on 13/05/2019
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3
/5
★★★☆☆
As a non-professional customer, we do not know what we can order, that is to say only family or others
Acheteur Vérifié
purchased on 10/05/2019
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2
/5
★★☆☆☆
Delivery poorly recorded.
Acheteur Vérifié
purchased on 12/05/2019
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Answer from Wesco
Hello and thank you for your feedback. We did indeed record an address entry error. We hope your order meets your satisfaction.
3
/5
★★★☆☆
DELIVERY TIMES NOT RESPECTED: I had to postpone my event. Products conform to what was expected
Acheteur Vérifié
purchased on 10/05/2019
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