/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good, but Colissimo could not deliver the package because they did not have my apartment number to ring the bell. I therefore had to search several post offices to finally retrieve the package from a Post Relay that I was unaware of on Friday, March 8.
Acheteur Vérifié
purchased on 27/02/2019
Translated review
3
/5
★★★☆☆
Good overall
Acheteur Vérifié
purchased on 27/02/2019
Translated review
2
/5
★★☆☆☆
Lack of precision on delivery times, game instructions
Acheteur Vérifié
purchased on 21/12/2018
Translated review
3
/5
★★★☆☆
I was disappointed not to have been informed right after placing my order that the product was out of stock. I had to find out on my own about the reason for the lack of delivery. It was only after the expected delivery date that I was informed of the product's unavailability. As a result, I was only delivered 2 months after my order. I had committed to reading workshops and without the butai, I had to cancel my workshops. So it would be good to specify the availability of the product at the time of ordering. Otherwise, the person who informed me was very friendly and my product (finally received) fully satisfies me. Best regards
Acheteur Vérifié
purchased on 04/01/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are truly sorry for this delivery delay. Your selection is unfortunately a victim of its success and we could not foresee it. We hope you will not hold it too much against us.
3
/5
★★★☆☆
I was not really kept informed about when I would receive the Kamishibai theater. For the rest, it was good. Well
Acheteur Vérifié
purchased on 12/12/2018
Translated review
2
/5
★★☆☆☆
Following a bug on the site, after canceling my first order, I ultimately received 2 shipments. Then a big problem with the carrier GLS who did not want to give me one order without the other. As a result, received on the 28th instead of the 20th, 2 charges and the wrong order still not refunded to this day. Good daily telephone communication to resolve the issue, but too many different contacts.
Acheteur Vérifié
purchased on 15/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. As a French SME, we have chosen not to use a call center and thus handle your requests with all our attention. This choice sometimes implies delays but guarantees local economic dynamism and the maintenance of our values. We thank you for your patience and hope to see you again soon on our site.
3
/5
★★★☆☆
Very good product visibility, however, there is a lack for delivery to be able to specify that 'it's to our home', if it's not stated the delivery people do not go upstairs.
Acheteur Vérifié
purchased on 14/02/2019
Translated review
3
/5
★★★☆☆
Complete site but with a poorly performing search engine that complicates an already complete but not very intuitive site structure. => way too much time wasted
Acheteur Vérifié
purchased on 24/01/2019
Translated review
2
/5
★★☆☆☆
3 orders (very expensive).. And 3 product returns: defective tank (3 months for the exchange to happen) + seat arrived in the wrong color (2 months wait as well: it was a photo error on the website!!!!) + finally, one of the two quadruple strollers received last week is broken upon unpacking! Not to mention the igloo chairs that are really not practical to wash (dust collector) and the sheets for the cots that have elastics that give way after two washes. We are extremely disappointed with Wesco. For a professional range.. It is really very disappointing. For our other establishments for young children, we are definitely turning to another site!!!!
Acheteur Vérifié
purchased on 07/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. First of all, we apologize for these inconveniences. We hope that the products you received meet your expectations. If, however, a product does not meet our quality standards, I invite you to contact our after-sales service at [email protected]. Regarding the last item, we are doing everything possible for you to receive it as soon as possible.
2
/5
★★☆☆☆
Problem in the description. A piece of information given by customer service that would have been useful because knowing it I would not have ordered. A return service that is slow (missing attachment no response, in short I am super disappointed because this is a purchase I was making for my birthday and that by addressing Wesco I thought I would have quality and listening.
Acheteur Vérifié
purchased on 11/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are sorry that you did not find the satisfaction you hoped for. We take pride in meeting your expectations but daily uncertainties do not always allow us to be at such a level of demand. We apologize for this and hope to see you again soon on our site.
2
/5
★★☆☆☆
Lacks important information regarding delivery conditions, moreover the delivery service is deplorable ...
Acheteur Vérifié
purchased on 12/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to your orders, we cannot manage the delivery. We hope that this experience was alleviated by the delivery occurring two days before the announced date and that you will not hold it against us.
3
/5
★★★☆☆
I received a Wesco order 6 days ago, and it turns out they sent the wrong item, which I can understand. What makes me angry is that after an immediate complaint, they made me wait to retrieve the mat that was sent to me by mistake, and I still haven't received my order, which was intended for a professional purpose, something I specified to customer service. Overall, Wesco is faster at processing orders than at correcting their shipping mistakes!
Acheteur Vérifié
purchased on 11/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are sorry that your experience did not meet your expectations. You have now received your mat, and we hope it meets your expectations as it meets our requirements.
3
/5
★★★☆☆
Searches are not very fluid.
Acheteur Vérifié
purchased on 05/02/2019
Translated review
3
/5
★★★☆☆
For the order, everything went well
Delivery scheduled between the 29th and the 31st - I waited (3 days, without going out) NOTHING
I had to call to learn that my package had gone in the opposite direction - to the south instead of the west - so: moderately happy $$$$
Acheteur Vérifié
purchased on 22/01/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. Although we pay particular attention to the preparation of your orders, delivery is not always up to our expectations. Your comment allows us to improve by passing on the information. We hope you are satisfied with your order and wish to see you again soon on our site.
3
/5
★★★☆☆
I give three stars just because I am sure that for such a small order it would be possible to find a more suitable box and think about recycling!!!
Acheteur Vérifié
purchased on 10/02/2019
Translated review
3
/5
★★★☆☆
Unfriendly customer service
Impossible to have delivery to an address other than the billing address via the website....
Acheteur Vérifié
purchased on 28/01/2019
Translated review
3
/5
★★★☆☆
I still had problems with the delivery of my order. Out of a batch of 12 spoons, I received 1.
Acheteur Vérifié
purchased on 07/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to the preparation of your packages, it happens that the transport does not meet our expectations. We hope you now appreciate the spoons received and that you will not hold it against us.
2
/5
★★☆☆☆
The delivery went badly, the GLS delivery person (imposed by WESCO) left our packages in the hallway of our building without our consent, and one of the products arrived damaged. We had to open a case with customer service.
Acheteur Vérifié
purchased on 06/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are sorry that the transport did not meet our standards. Your comment allows us to activate improvement actions with our provider. We hope to see you again soon, without any inconveniences, on our site.
3
/5
★★★☆☆
The deadlines are a bit long especially since I did not receive the correct product (I am still waiting to receive it). The item that was not the one ordered was easily returned so that's already something (the carrier who made the delivery came back to pick up the package).
Acheteur Vérifié
purchased on 30/01/2019
Translated review
3
/5
★★★☆☆
A few small issues when requesting quotes. site accessible to 'beginners'!!!
Acheteur Vérifié
purchased on 11/12/2018
Translated review
Answer from Wesco
Hello and thank you for your feedback. We have indeed made sure that the site is as user-friendly as possible.
3
/5
★★★☆☆
Packaging needs improvement. The plastic bag was torn and dirty. The items were not damaged but dirty due to the deteriorated packaging.
Acheteur Vérifié
purchased on 29/01/2019
Translated review
3
/5
★★★☆☆
Difficulty in quickly finding all the items. You need to know what you are looking for to find easily
Acheteur Vérifié
purchased on 27/01/2019
Translated review
3
/5
★★★☆☆
The site needs improvement: the search is not very pleasant and natural
Acheteur Vérifié
purchased on 19/11/2018
Translated review
2
/5
★★☆☆☆
The thermometer arrived broken. The glass tube was shattered, so unfortunately I cannot use it with my students, I am very disappointed...
Acheteur Vérifié
purchased on 02/01/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact customer service for any questions at [email protected]
3
/5
★★★☆☆
Order received well but I am surprised to see that the gloves, towels, and mattress protectors were delivered without plastic protection, just placed in the box! Otherwise, good product overall.
Acheteur Vérifié
purchased on 22/01/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are happy that you are satisfied with the received material. Regarding the packaging, we have chosen to limit our consumption of single-use plastic as much as possible. We pay real attention to environmental protection and with this gesture, we contribute to this mission.
3
/5
★★★☆☆
Not always easy to find a product quickly
Acheteur Vérifié
purchased on 21/01/2019
Translated review
3
/5
★★★☆☆
I have requested the invoice several times since Friday, I still haven't received it.
Acheteur Vérifié
purchased on 21/01/2019
Translated review
3
/5
★★★☆☆
Very good product but received with a 1-month delay!
Acheteur Vérifié
purchased on 20/12/2018
Translated review
3
/5
★★★☆☆
It's a shame that we have to pay shipping fees for each order because when I saw the size of the bricks, I thought I should have ordered 2 kits
Acheteur Vérifié
purchased on 19/01/2019
Translated review
3
/5
★★★☆☆
Out of three items (2 books and one educational fabric calendar), one book is very damaged. There seems to be a cutter mark on the edge...
Acheteur Vérifié
purchased on 16/01/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We attach great importance to the quality of our products and the full satisfaction of our customers. That is why we invite you to contact the after-sales service for any questions at [email protected]