/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I only received part of my order as expected, I don't know when I will get the rest
Acheteur Vérifié
purchased on 14/03/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. Despite all the care we take in preparing your orders, transport sometimes has its uncertainties. The damaged part has been replaced and resent within three days. We thank you for your patience and hope to see you again soon on our site.
3
/5
★★★☆☆
Very good products, meeting my expectations and of good quality. However, the carpets and foams of the module were not very well protected; packaged in very dirty plastics. They arrived with traces of dirt.... Delivery 2 days after the expected deadline.
Acheteur Vérifié
purchased on 11/03/2019
Translated review
3
/5
★★★☆☆
Hello, chair damaged in two places and leg shows signs of wear, suspect that the material has already been used!!!
Acheteur Vérifié
purchased on 12/03/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. It seems that this product slipped through our quality net. We invite you to contact our customer service at [email protected] so that we can take the necessary steps as soon as possible.
3
/5
★★★☆☆
Average, unfortunately a very late delivery.
Acheteur Vérifié
purchased on 07/03/2019
Translated review
3
/5
★★★☆☆
There are missing photos. For example, for changing mats, there should be an image of the underside showing the non-slip side.
Acheteur Vérifié
purchased on 11/03/2019
Translated review
3
/5
★★★☆☆
Not always easy to quickly find the product you are looking for on the site.
Acheteur Vérifié
purchased on 04/03/2019
Translated review
3
/5
★★★☆☆
Good but navigation could be improved.
Acheteur Vérifié
purchased on 04/03/2019
Translated review
3
/5
★★★☆☆
Very good site
order received quickly
Acheteur Vérifié
purchased on 08/03/2019
Translated review
3
/5
★★★☆☆
The site itself works properly and the delivery times are correct. However, the products have significantly lost quality compared to before: many are no longer from the 'WESCO' brand and it shows, WESCO seems to be becoming a distribution platform for Chinese products rather than a specialized manufacturer adapted to the world of disability.
Acheteur Vérifié
purchased on 13/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We do our best to offer you the best products at acceptable prices. All the equipment we sell is scrutinized by our integrated quality laboratory as well as external quality laboratories. The materials and design evolve over the years. We design and manufacture our items in respect of these constraints and our values. However, we are sorry for your dissatisfaction.
3
/5
★★★☆☆
The products match what I expected. Very good. Minus two stars for the chronopost paid for nothing.
Acheteur Vérifié
purchased on 06/03/2019
Translated review
3
/5
★★★☆☆
Sometimes difficult to find your way around the different product categories
Acheteur Vérifié
purchased on 01/03/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. To help you navigate the site better, feel free to use the chat (at the bottom right of your screen). Our advisors will be happy to guide you.
3
/5
★★★☆☆
Wide choice and interesting prices, but the delivery date I requested was not respected. The delivery person came on March 7 or 8 while I had requested a delivery on March 11. This is not the first time this has happened... Additionally, one product arrived partially broken, another dented. This has happened to me before on a previous order. It is pointless to offer a low-priced product if it is too fragile...
Acheteur Vérifié
purchased on 24/02/2019
Translated review
Answer from Wesco
Hello and thank you for your comment. We are doing everything we can to send your order as quickly as possible. However, due to our success, we are currently implementing new tools to better meet your expectations and provide you with precise deadlines. Regarding the condition of the products, do not hesitate to refuse the package if it is damaged when you receive it. If, however, the package is in perfect condition but the product does not meet our quality standards, please contact us by email at [email protected] so that we can take the necessary steps.
2
/5
★★☆☆☆
It's useless to ask when you want to be delivered when ordering on the site. It's not respected and you are not called to be informed of the delivery.
Acheteur Vérifié
purchased on 28/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. Unfortunately, we cannot explain the delta between the announced date and the actual delivery date of your order at this time. It seems there was a computer problem, and we sincerely apologize for that. We hope you are satisfied with your items and that you will trust us again.
3
/5
★★★☆☆
Very good site but a bit expensive
Acheteur Vérifié
purchased on 25/02/2019
Translated review
2
/5
★★☆☆☆
The preparation time is way too long! Impossible to cancel the order. High shipping costs, especially given the delay to receive the product (a week and a half... while the post delivered the package in 48 hours...). Order tracking from the site does not work...
Acheteur Vérifié
purchased on 27/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We place the utmost importance on providing you with quality service. Thus, we process your requests as quickly as possible. This choice sometimes involves delays but guarantees the maintenance of our values and local employment. We thank you for your patience and hope to see you again soon on our site.
2
/5
★★☆☆☆
I bought the solar system and the earth does not hold....
Acheteur Vérifié
purchased on 22/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We attach the utmost importance to offering you items of impeccable quality. We invite you to contact our service by email at [email protected] and we will process your request as soon as possible.
3
/5
★★★☆☆
Good, but Colissimo could not deliver the package because they did not have my apartment number to ring the bell. I therefore had to search several post offices to finally retrieve the package from a Post Relay that I was unaware of on Friday, March 8.
Acheteur Vérifié
purchased on 27/02/2019
Translated review
3
/5
★★★☆☆
Good overall
Acheteur Vérifié
purchased on 27/02/2019
Translated review
2
/5
★★☆☆☆
Lack of precision on delivery times, game instructions
Acheteur Vérifié
purchased on 21/12/2018
Translated review
3
/5
★★★☆☆
I was disappointed not to have been informed right after placing my order that the product was out of stock. I had to find out on my own about the reason for the lack of delivery. It was only after the expected delivery date that I was informed of the product's unavailability. As a result, I was only delivered 2 months after my order. I had committed to reading workshops and without the butai, I had to cancel my workshops. So it would be good to specify the availability of the product at the time of ordering. Otherwise, the person who informed me was very friendly and my product (finally received) fully satisfies me. Best regards
Acheteur Vérifié
purchased on 04/01/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are truly sorry for this delivery delay. Your selection is unfortunately a victim of its success and we could not foresee it. We hope you will not hold it too much against us.
3
/5
★★★☆☆
I was not really kept informed about when I would receive the Kamishibai theater. For the rest, it was good. Well
Acheteur Vérifié
purchased on 12/12/2018
Translated review
2
/5
★★☆☆☆
Following a bug on the site, after canceling my first order, I ultimately received 2 shipments. Then a big problem with the carrier GLS who did not want to give me one order without the other. As a result, received on the 28th instead of the 20th, 2 charges and the wrong order still not refunded to this day. Good daily telephone communication to resolve the issue, but too many different contacts.
Acheteur Vérifié
purchased on 15/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We attach great importance to providing you with quality service. As a French SME, we have chosen not to use a call center and thus handle your requests with all our attention. This choice sometimes implies delays but guarantees local economic dynamism and the maintenance of our values. We thank you for your patience and hope to see you again soon on our site.
3
/5
★★★☆☆
Very good product visibility, however, there is a lack for delivery to be able to specify that 'it's to our home', if it's not stated the delivery people do not go upstairs.
Acheteur Vérifié
purchased on 14/02/2019
Translated review
3
/5
★★★☆☆
Complete site but with a poorly performing search engine that complicates an already complete but not very intuitive site structure. => way too much time wasted
Acheteur Vérifié
purchased on 24/01/2019
Translated review
2
/5
★★☆☆☆
3 orders (very expensive).. And 3 product returns: defective tank (3 months for the exchange to happen) + seat arrived in the wrong color (2 months wait as well: it was a photo error on the website!!!!) + finally, one of the two quadruple strollers received last week is broken upon unpacking! Not to mention the igloo chairs that are really not practical to wash (dust collector) and the sheets for the cots that have elastics that give way after two washes. We are extremely disappointed with Wesco. For a professional range.. It is really very disappointing. For our other establishments for young children, we are definitely turning to another site!!!!
Acheteur Vérifié
purchased on 07/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. First of all, we apologize for these inconveniences. We hope that the products you received meet your expectations. If, however, a product does not meet our quality standards, I invite you to contact our after-sales service at [email protected]. Regarding the last item, we are doing everything possible for you to receive it as soon as possible.
2
/5
★★☆☆☆
Problem in the description. A piece of information given by customer service that would have been useful because knowing it I would not have ordered. A return service that is slow (missing attachment no response, in short I am super disappointed because this is a purchase I was making for my birthday and that by addressing Wesco I thought I would have quality and listening.
Acheteur Vérifié
purchased on 11/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are sorry that you did not find the satisfaction you hoped for. We take pride in meeting your expectations but daily uncertainties do not always allow us to be at such a level of demand. We apologize for this and hope to see you again soon on our site.
2
/5
★★☆☆☆
Lacks important information regarding delivery conditions, moreover the delivery service is deplorable ...
Acheteur Vérifié
purchased on 12/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to your orders, we cannot manage the delivery. We hope that this experience was alleviated by the delivery occurring two days before the announced date and that you will not hold it against us.
3
/5
★★★☆☆
I received a Wesco order 6 days ago, and it turns out they sent the wrong item, which I can understand. What makes me angry is that after an immediate complaint, they made me wait to retrieve the mat that was sent to me by mistake, and I still haven't received my order, which was intended for a professional purpose, something I specified to customer service. Overall, Wesco is faster at processing orders than at correcting their shipping mistakes!
Acheteur Vérifié
purchased on 11/02/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. We are sorry that your experience did not meet your expectations. You have now received your mat, and we hope it meets your expectations as it meets our requirements.
3
/5
★★★☆☆
Searches are not very fluid.
Acheteur Vérifié
purchased on 05/02/2019
Translated review
3
/5
★★★☆☆
For the order, everything went well
Delivery scheduled between the 29th and the 31st - I waited (3 days, without going out) NOTHING
I had to call to learn that my package had gone in the opposite direction - to the south instead of the west - so: moderately happy $$$$
Acheteur Vérifié
purchased on 22/01/2019
Translated review
Answer from Wesco
Hello and thank you for your feedback. Although we pay particular attention to the preparation of your orders, delivery is not always up to our expectations. Your comment allows us to improve by passing on the information. We hope you are satisfied with your order and wish to see you again soon on our site.