/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I did not go to this site. I found the product through an intermediary site
Acheteur Vérifié
purchased on 18/11/2018
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3
/5
★★★☆☆
Only one problem at the time of order validation with the security code, so I had to start over, otherwise nothing to say.
Acheteur Vérifié
purchased on 17/11/2018
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3
/5
★★★☆☆
No particular memory of this site..
Acheteur Vérifié
purchased on 18/11/2018
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3
/5
★★★☆☆
Probably an error in the order
Acheteur Vérifié
purchased on 29/10/2018
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3
/5
★★★☆☆
Problem with delivery and follow-up after order; lack of responsiveness
Acheteur Vérifié
purchased on 05/10/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your packages, we are not in control of the delivery. We hope that all the material now brings you satisfaction and that you will trust us again.
2
/5
★★☆☆☆
Overall rating after 1 year of purchasing on the site: over 7000€ spent. Delivery delays and uncontrolled delivery, unfriendly and uncommercial customer service. Quality issues. Expensive. Overall, a company that feels like it is in a monopoly.
Acheteur Vérifié
purchased on 08/11/2018
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Answer from Wesco
Hello and thank you for your feedback. We work day after day to offer children (and adults) the highest quality items possible. Although our products are experiencing increasing success, we continue to uphold our values as best as we can. Despite all the care taken in fulfilling your order, sometimes transportation can fail. We are sorry that your experience did not meet your expectations. Your comment allows us to improve this point, and we are grateful for it.
3
/5
★★★☆☆
Not easy to create an account for an association
Acheteur Vérifié
purchased on 30/10/2018
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Answer from Wesco
Hello and thank you for your feedback. To create your account as an association, you need to select "Extra-curricular structure > Association, Club" on the account creation page.
3
/5
★★★☆☆
I had to order this product by default; originally I wanted to order the "Balance Eggs", which were better suited to my activity project. It is a pity that products are thus removed from the catalog! That said, no technical issues with the order, delivery, or invoice.
Acheteur Vérifié
purchased on 27/09/2018
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2
/5
★★☆☆☆
Not serious in handling the order
Acheteur Vérifié
purchased on 11/09/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take in preparing your orders, the delivery sometimes brings surprises. We hope your items meet your expectations.
3
/5
★★★☆☆
A lot of choice of items
Acheteur Vérifié
purchased on 26/10/2018
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2
/5
★★☆☆☆
Did not receive my order on time nor all the requested materials
Acheteur Vérifié
purchased on 12/10/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite the care we take in preparing your orders, the delivery sometimes has unexpected issues. We hope the items meet your expectations.
3
/5
★★★☆☆
Order received on time but disappointed not to have received the catalog even though I had requested it.
Acheteur Vérifié
purchased on 28/10/2018
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3
/5
★★★☆☆
Good
Acheteur Vérifié
purchased on 24/10/2018
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2
/5
★★☆☆☆
We received only one tray when it was supposed to be a set of 6 trays.
Acheteur Vérifié
purchased on 16/10/2018
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Answer from Wesco
Hello and thank you for your feedback. We hope that your order now meets your satisfaction.
3
/5
★★★☆☆
Very expensive and some products are not of quality, as one might think given the price
Acheteur Vérifié
purchased on 30/07/2018
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3
/5
★★★☆☆
Delivery time to be improved.
Acheteur Vérifié
purchased on 02/10/2018
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2
/5
★★☆☆☆
Complicated
Acheteur Vérifié
purchased on 17/10/2018
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Answer from Wesco
Hello and thank you for your feedback. Without your clarification, we unfortunately cannot resolve your comment.
3
/5
★★★☆☆
I regret not being able to take advantage of the promo code 'free shipping' because your site did not accept it.
Acheteur Vérifié
purchased on 17/10/2018
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3
/5
★★★☆☆
A defective product delivered despite the packaging (bottle very damaged at the cap)
Acheteur Vérifié
purchased on 17/10/2018
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3
/5
★★★☆☆
The product does not match the one in the photo
Acheteur Vérifié
purchased on 12/10/2018
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Answer from Wesco
Hello and thank you for your feedback. Each year we update the visuals to match the evolution of the products. Some may be less visible than others. Thank you for your help.
3
/5
★★★☆☆
The products seem to be of good quality but, please take into account the colors ordered for deliveries or send a message indicating the change
Acheteur Vérifié
purchased on 16/10/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take when preparing your packages, we sometimes make mistakes. So we apologize and hope you will appreciate your cot, in the desired color.
2
/5
★★☆☆☆
I ordered the 150x60 cot and received a 105x53 cot, I am waiting for the exchange which I hope will happen as soon as possible
Acheteur Vérifié
purchased on 16/10/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite the care we take with your orders, we sometimes make mistakes. We hope you won't hold it against us and that you will enjoy your new cot.
3
/5
★★★☆☆
I returned the order, it does not suit me, too small
Acheteur Vérifié
purchased on 11/10/2018
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3
/5
★★★☆☆
The delivery took a long time and was done in two parts.
Acheteur Vérifié
purchased on 25/07/2018
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3
/5
★★★☆☆
Unusually long delay.
Acheteur Vérifié
purchased on 20/08/2018
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3
/5
★★★☆☆
Big issues regarding delivery: a first delivery notice that we never found in our mailbox... Then after a call to Wesco, the carrier contacts us to confirm their visit on Wednesday... without specifying a time slot... basically, I take a day off to receive my son's play mat... after waiting more than 15 days... For an item that I paid 75 euros for, I'm a bit frustrated...
Acheteur Vérifié
purchased on 15/09/2018
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Answer from Wesco
Thank you for your feedback, it helps us improve our services. We have contacted the carrier to ensure that this kind of situation does not happen again. We hope your order meets your satisfaction.
3
/5
★★★☆☆
Hello! I have received my order, and earlier than expected, I was delighted. However, despite doing everything necessary, my product does not work well, and I returned it on Monday, with an explanatory note. Hoping to receive another Time Tracker in good working condition and without additional costs (as I had to pay shipping fees to return it) soon, so I can properly rate the Wesco site! Best regards, C. Motta
Acheteur Vérifié
purchased on 09/10/2018
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2
/5
★★☆☆☆
We encountered many problems with receiving defective products and delivery times not respected (4 months to receive the entirety of our order). Very disappointed overall!
Acheteur Vérifié
purchased on 18/07/2018
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Answer from Wesco
Thank you for your feedback, it allows us to improve our services. We have contacted the carrier so that this kind of situation does not happen again. We are happy to know that the product gives you complete satisfaction.
3
/5
★★★☆☆
Nothing to report!
Acheteur Vérifié
purchased on 27/09/2018
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2
/5
★★☆☆☆
We were disappointed with the reception of the kitchen for 2 years and older, it is quite small and we also received the refrigerator model with the same shelf, so it is not possible to assemble it.
Acheteur Vérifié
purchased on 08/10/2018
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Answer from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it is listening or advice. Our after-sales service is at your complete disposal at 05 49 80 45 05. Do not hesitate to contact them to agree on a solution.