/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very expensive and some products are not of quality, as one might think given the price
Acheteur Vérifié
purchased on 30/07/2018
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3
/5
★★★☆☆
Delivery time to be improved.
Acheteur Vérifié
purchased on 02/10/2018
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2
/5
★★☆☆☆
Complicated
Acheteur Vérifié
purchased on 17/10/2018
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Answer from Wesco
Hello and thank you for your feedback. Without your clarification, we unfortunately cannot resolve your comment.
3
/5
★★★☆☆
I regret not being able to take advantage of the promo code 'free shipping' because your site did not accept it.
Acheteur Vérifié
purchased on 17/10/2018
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3
/5
★★★☆☆
A defective product delivered despite the packaging (bottle very damaged at the cap)
Acheteur Vérifié
purchased on 17/10/2018
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3
/5
★★★☆☆
The product does not match the one in the photo
Acheteur Vérifié
purchased on 12/10/2018
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Answer from Wesco
Hello and thank you for your feedback. Each year we update the visuals to match the evolution of the products. Some may be less visible than others. Thank you for your help.
3
/5
★★★☆☆
The products seem to be of good quality but, please take into account the colors ordered for deliveries or send a message indicating the change
Acheteur Vérifié
purchased on 16/10/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite all the care we take when preparing your packages, we sometimes make mistakes. So we apologize and hope you will appreciate your cot, in the desired color.
2
/5
★★☆☆☆
I ordered the 150x60 cot and received a 105x53 cot, I am waiting for the exchange which I hope will happen as soon as possible
Acheteur Vérifié
purchased on 16/10/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite the care we take with your orders, we sometimes make mistakes. We hope you won't hold it against us and that you will enjoy your new cot.
3
/5
★★★☆☆
I returned the order, it does not suit me, too small
Acheteur Vérifié
purchased on 11/10/2018
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3
/5
★★★☆☆
The delivery took a long time and was done in two parts.
Acheteur Vérifié
purchased on 25/07/2018
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3
/5
★★★☆☆
Unusually long delay.
Acheteur Vérifié
purchased on 20/08/2018
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3
/5
★★★☆☆
Big issues regarding delivery: a first delivery notice that we never found in our mailbox... Then after a call to Wesco, the carrier contacts us to confirm their visit on Wednesday... without specifying a time slot... basically, I take a day off to receive my son's play mat... after waiting more than 15 days... For an item that I paid 75 euros for, I'm a bit frustrated...
Acheteur Vérifié
purchased on 15/09/2018
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Answer from Wesco
Thank you for your feedback, it helps us improve our services. We have contacted the carrier to ensure that this kind of situation does not happen again. We hope your order meets your satisfaction.
3
/5
★★★☆☆
Hello! I have received my order, and earlier than expected, I was delighted. However, despite doing everything necessary, my product does not work well, and I returned it on Monday, with an explanatory note. Hoping to receive another Time Tracker in good working condition and without additional costs (as I had to pay shipping fees to return it) soon, so I can properly rate the Wesco site! Best regards, C. Motta
Acheteur Vérifié
purchased on 09/10/2018
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2
/5
★★☆☆☆
We encountered many problems with receiving defective products and delivery times not respected (4 months to receive the entirety of our order). Very disappointed overall!
Acheteur Vérifié
purchased on 18/07/2018
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Answer from Wesco
Thank you for your feedback, it allows us to improve our services. We have contacted the carrier so that this kind of situation does not happen again. We are happy to know that the product gives you complete satisfaction.
3
/5
★★★☆☆
Nothing to report!
Acheteur Vérifié
purchased on 27/09/2018
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2
/5
★★☆☆☆
We were disappointed with the reception of the kitchen for 2 years and older, it is quite small and we also received the refrigerator model with the same shelf, so it is not possible to assemble it.
Acheteur Vérifié
purchased on 08/10/2018
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Answer from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it is listening or advice. Our after-sales service is at your complete disposal at 05 49 80 45 05. Do not hesitate to contact them to agree on a solution.
3
/5
★★★☆☆
Clear site
Acheteur Vérifié
purchased on 04/10/2018
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3
/5
★★★☆☆
Thank you for your feedback, it helps us improve our services. We have contacted your carrier to ensure that this type of situation does not happen again. Furthermore, we are delighted to know that your purchase gives you complete satisfaction.
Acheteur Vérifié
purchased on 07/10/2018
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Answer from Wesco
Top-notch phone reception
very fast delivery
I recommend!!!
very fast delivery
I recommend!!!
3
/5
★★★☆☆
Not detailed enough;
Acheteur Vérifié
purchased on 06/10/2018
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2
/5
★★☆☆☆
First time I ordered from you but it will be the last. Order received 3 weeks after placing it even though the product was in stock... Customer service needs to be reviewed!!
Acheteur Vérifié
purchased on 26/09/2018
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Answer from Wesco
Thank you for your feedback. We are working on displaying stock levels. We are currently victims of our success and we are doing everything we can to ensure this does not happen again.
3
/5
★★★☆☆
The delivery company did not take into account the deadlines selected on the Wesco site. Moreover, one item was out of stock and needed to be delivered on a second date. The first delivery person was extremely unpleasant.
Acheteur Vérifié
purchased on 16/09/2018
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Answer from Wesco
Thank you for your feedback, it allows us to improve our services. We are working with your carrier to ensure that this type of situation does not happen again.
3
/5
★★★☆☆
Given the price, I expected better quality... The mattress is very soft and the sheet is stiff... not very pleasant to the touch.
Acheteur Vérifié
purchased on 02/10/2018
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2
/5
★★☆☆☆
Very late delivery
Acheteur Vérifié
purchased on 20/08/2018
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Answer from Wesco
Thank you for your feedback. We are working with your carrier to ensure that this type of situation does not happen again.
3
/5
★★★☆☆
I received my order in several parts and each time I had to be available to welcome the delivery person, not easy when you are with children.
Acheteur Vérifié
purchased on 19/09/2018
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3
/5
★★★☆☆
The site itself is good but ordering is not great, I ordered 2 rugs that were available at the time of the order, and upon delivery I only received one rug and I wasn't even informed that there was a stock shortage, I had to call to find out where the second rug was because if I had known I wouldn't have ordered it at all.
Acheteur Vérifié
purchased on 09/09/2018
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3
/5
★★★☆☆
Hello,
The ordered material corresponds to what I expected.
The downside is the delivery:
- The order did not arrive in the initially given time slot and fortunately I was at home because the delivery person called me not to make an appointment but to announce that he was arriving in 15 minutes.
- The bag containing the mattresses was open and the mattresses were dirty (it is difficult for me to properly clean the stains)
- the box of the bed was completely damaged (the bed now has a small tear).
It would be good if the delivery people were more careful with the orders.
Acheteur Vérifié
purchased on 04/09/2018
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Answer from Wesco
Thank you for your feedback, it allows us to improve our services. We are working with your carrier to ensure that this type of situation does not happen again.
3
/5
★★★☆☆
I had a bit of trouble finding what I was looking for, and I couldn't get the follow-up to obtain the discounted prices, too bad because I would have taken more bunk beds
Acheteur Vérifié
purchased on 25/09/2018
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2
/5
★★☆☆☆
Hello, one CD does not work. It is not possible to reach customer service directly by phone. I contacted the service by email but am still waiting for a response.
Acheteur Vérifié
purchased on 21/09/2018
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Answer from Wesco
Thank you for your feedback. We hope your new CD meets your expectations and we apologize for this inconvenience.
2
/5
★★☆☆☆
Big delivery problem
Acheteur Vérifié
purchased on 05/09/2018
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Answer from Wesco
Thank you for your feedback, it helps us improve our services. We are working with your carrier to ensure this type of situation does not happen again.
3
/5
★★★☆☆
Not bad, but I say it again, given the prices and the orders we place, a loyalty program or something like that would be interesting....
Acheteur Vérifié
purchased on 19/09/2018
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