/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Clear site
Acheteur Vérifié
purchased on 04/10/2018
Translated review
3
/5
★★★☆☆
Thank you for your feedback, it helps us improve our services. We have contacted your carrier to ensure that this type of situation does not happen again. Furthermore, we are delighted to know that your purchase gives you complete satisfaction.
Acheteur Vérifié
purchased on 07/10/2018
Translated review
Answer from Wesco
Top-notch phone reception
very fast delivery
I recommend!!!
very fast delivery
I recommend!!!
3
/5
★★★☆☆
Not detailed enough;
Acheteur Vérifié
purchased on 06/10/2018
Translated review
2
/5
★★☆☆☆
First time I ordered from you but it will be the last. Order received 3 weeks after placing it even though the product was in stock... Customer service needs to be reviewed!!
Acheteur Vérifié
purchased on 26/09/2018
Translated review
Answer from Wesco
Thank you for your feedback. We are working on displaying stock levels. We are currently victims of our success and we are doing everything we can to ensure this does not happen again.
3
/5
★★★☆☆
The delivery company did not take into account the deadlines selected on the Wesco site. Moreover, one item was out of stock and needed to be delivered on a second date. The first delivery person was extremely unpleasant.
Acheteur Vérifié
purchased on 16/09/2018
Translated review
Answer from Wesco
Thank you for your feedback, it allows us to improve our services. We are working with your carrier to ensure that this type of situation does not happen again.
3
/5
★★★☆☆
Given the price, I expected better quality... The mattress is very soft and the sheet is stiff... not very pleasant to the touch.
Acheteur Vérifié
purchased on 02/10/2018
Translated review
2
/5
★★☆☆☆
Very late delivery
Acheteur Vérifié
purchased on 20/08/2018
Translated review
Answer from Wesco
Thank you for your feedback. We are working with your carrier to ensure that this type of situation does not happen again.
3
/5
★★★☆☆
I received my order in several parts and each time I had to be available to welcome the delivery person, not easy when you are with children.
Acheteur Vérifié
purchased on 19/09/2018
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3
/5
★★★☆☆
The site itself is good but ordering is not great, I ordered 2 rugs that were available at the time of the order, and upon delivery I only received one rug and I wasn't even informed that there was a stock shortage, I had to call to find out where the second rug was because if I had known I wouldn't have ordered it at all.
Acheteur Vérifié
purchased on 09/09/2018
Translated review
3
/5
★★★☆☆
Hello,
The ordered material corresponds to what I expected.
The downside is the delivery:
- The order did not arrive in the initially given time slot and fortunately I was at home because the delivery person called me not to make an appointment but to announce that he was arriving in 15 minutes.
- The bag containing the mattresses was open and the mattresses were dirty (it is difficult for me to properly clean the stains)
- the box of the bed was completely damaged (the bed now has a small tear).
It would be good if the delivery people were more careful with the orders.
Acheteur Vérifié
purchased on 04/09/2018
Translated review
Answer from Wesco
Thank you for your feedback, it allows us to improve our services. We are working with your carrier to ensure that this type of situation does not happen again.
3
/5
★★★☆☆
I had a bit of trouble finding what I was looking for, and I couldn't get the follow-up to obtain the discounted prices, too bad because I would have taken more bunk beds
Acheteur Vérifié
purchased on 25/09/2018
Translated review
2
/5
★★☆☆☆
Hello, one CD does not work. It is not possible to reach customer service directly by phone. I contacted the service by email but am still waiting for a response.
Acheteur Vérifié
purchased on 21/09/2018
Translated review
Answer from Wesco
Thank you for your feedback. We hope your new CD meets your expectations and we apologize for this inconvenience.
2
/5
★★☆☆☆
Big delivery problem
Acheteur Vérifié
purchased on 05/09/2018
Translated review
Answer from Wesco
Thank you for your feedback, it helps us improve our services. We are working with your carrier to ensure this type of situation does not happen again.
3
/5
★★★☆☆
Not bad, but I say it again, given the prices and the orders we place, a loyalty program or something like that would be interesting....
Acheteur Vérifié
purchased on 19/09/2018
Translated review
3
/5
★★★☆☆
Very nice site, wide selection of pretty products suitable for children's ages. Disappointed by the delays and delivery.
Acheteur Vérifié
purchased on 29/08/2018
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2
/5
★★☆☆☆
Received bad diapers, ineffective customer service by phone, no response to the various emails sent, only Adeline from social media was able to answer my questions even though she is not directly concerned (hence the 2 *, otherwise I would have given only 1...). A week to realize that they no longer have in stock the diapers I ordered (the stock on the website has still not been updated...). How long will it take for me to be refunded my €95??? This is a significant amount, especially since I had to reorder this from another website.
Acheteur Vérifié
purchased on 08/09/2018
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Answer from Wesco
Hello and thank you for your feedback. While we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback. PS: a big thank you to Adeline.
2
/5
★★☆☆☆
Not readable. messy not easy to find what you are looking for
Acheteur Vérifié
purchased on 10/09/2018
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Answer from Wesco
Hello and thank you for your review. The dolls are sold without clothes (unless otherwise stated) and you will find all the outfits in Role-playing games > Dolls and accessories > Doll clothes.
3
/5
★★★☆☆
Clear site
Acheteur Vérifié
purchased on 07/09/2018
Translated review
3
/5
★★★☆☆
Our order was delivered incomplete... we are missing a mattress protector and sheets, so we cannot use the cocoon bed. no news from customer service...
Acheteur Vérifié
purchased on 11/08/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was made in several parts. We apologize for this. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
3
/5
★★★☆☆
I appreciate the diverse range of products for sale on the site; however, the product descriptions do not match the quality received.
Acheteur Vérifié
purchased on 04/09/2018
Translated review
3
/5
★★★☆☆
Big package for little things
Acheteur Vérifié
purchased on 13/08/2018
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3
/5
★★★☆☆
Poor stock management. We had to wait an extra week than planned not to mention the poor condition of a rug received.
Acheteur Vérifié
purchased on 23/08/2018
Translated review
2
/5
★★☆☆☆
Order processing extremely long
1 kg bag of shredded paper half open so spillage in the box, damaged package.
Acheteur Vérifié
purchased on 04/09/2018
Translated review
Answer from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to preparing your packages, sometimes the transport does not go as we would like. We invite you to contact customer service at [email protected] and we will handle your request as soon as possible.
3
/5
★★★☆☆
The laces do not fit for certain letters and that's a shame!
Acheteur Vérifié
purchased on 17/08/2018
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3
/5
★★★☆☆
Good material, a lot of choices for activities
Acheteur Vérifié
purchased on 31/08/2018
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3
/5
★★★☆☆
An item is missing and no response to my request...
Acheteur Vérifié
purchased on 31/08/2018
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3
/5
★★★☆☆
The announced delivery time was not respected. The telephone support later provided us with the correct information.
Acheteur Vérifié
purchased on 13/08/2018
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3
/5
★★★☆☆
Very good
Acheteur Vérifié
purchased on 10/07/2018
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3
/5
★★★☆☆
Quick order, efficient customer service but very slow delivery (more than 10 days after order). Non-compliance with delivery dates by the supplier.
Acheteur Vérifié
purchased on 20/08/2018
Translated review
2
/5
★★☆☆☆
Well-organized site
Delivery time unusually long, no information on product availability unless you ask the question
Acheteur Vérifié
purchased on 03/07/2018
Translated review
Answer from Wesco
Thank you for your feedback, it helps us improve our services. We are now working on implementing an alert system.