/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very nice site, wide selection of pretty products suitable for children's ages. Disappointed by the delays and delivery.
Acheteur Vérifié
purchased on 29/08/2018
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2
/5
★★☆☆☆
Received bad diapers, ineffective customer service by phone, no response to the various emails sent, only Adeline from social media was able to answer my questions even though she is not directly concerned (hence the 2 *, otherwise I would have given only 1...). A week to realize that they no longer have in stock the diapers I ordered (the stock on the website has still not been updated...). How long will it take for me to be refunded my €95??? This is a significant amount, especially since I had to reorder this from another website.
Acheteur Vérifié
purchased on 08/09/2018
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Answer from Wesco
Hello and thank you for your feedback. While we are pleased with the enthusiasm of our customers, stocks sometimes struggle to meet your expectations and we are sorry for that. We understand your dissatisfaction and apologize again for this setback. PS: a big thank you to Adeline.
2
/5
★★☆☆☆
Not readable. messy not easy to find what you are looking for
Acheteur Vérifié
purchased on 10/09/2018
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Answer from Wesco
Hello and thank you for your review. The dolls are sold without clothes (unless otherwise stated) and you will find all the outfits in Role-playing games > Dolls and accessories > Doll clothes.
3
/5
★★★☆☆
Clear site
Acheteur Vérifié
purchased on 07/09/2018
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3
/5
★★★☆☆
Our order was delivered incomplete... we are missing a mattress protector and sheets, so we cannot use the cocoon bed. no news from customer service...
Acheteur Vérifié
purchased on 11/08/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was made in several parts. We apologize for this. Our logistics service has been informed of this situation and will take the necessary measures to ensure it does not happen again.
3
/5
★★★☆☆
I appreciate the diverse range of products for sale on the site; however, the product descriptions do not match the quality received.
Acheteur Vérifié
purchased on 04/09/2018
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3
/5
★★★☆☆
Big package for little things
Acheteur Vérifié
purchased on 13/08/2018
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3
/5
★★★☆☆
Poor stock management. We had to wait an extra week than planned not to mention the poor condition of a rug received.
Acheteur Vérifié
purchased on 23/08/2018
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2
/5
★★☆☆☆
Order processing extremely long
1 kg bag of shredded paper half open so spillage in the box, damaged package.
Acheteur Vérifié
purchased on 04/09/2018
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Answer from Wesco
Hello and thank you for your feedback. Despite all the attention we pay to preparing your packages, sometimes the transport does not go as we would like. We invite you to contact customer service at [email protected] and we will handle your request as soon as possible.
3
/5
★★★☆☆
The laces do not fit for certain letters and that's a shame!
Acheteur Vérifié
purchased on 17/08/2018
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3
/5
★★★☆☆
Good material, a lot of choices for activities
Acheteur Vérifié
purchased on 31/08/2018
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3
/5
★★★☆☆
An item is missing and no response to my request...
Acheteur Vérifié
purchased on 31/08/2018
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3
/5
★★★☆☆
The announced delivery time was not respected. The telephone support later provided us with the correct information.
Acheteur Vérifié
purchased on 13/08/2018
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3
/5
★★★☆☆
Very good
Acheteur Vérifié
purchased on 10/07/2018
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3
/5
★★★☆☆
Quick order, efficient customer service but very slow delivery (more than 10 days after order). Non-compliance with delivery dates by the supplier.
Acheteur Vérifié
purchased on 20/08/2018
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2
/5
★★☆☆☆
Well-organized site
Delivery time unusually long, no information on product availability unless you ask the question
Acheteur Vérifié
purchased on 03/07/2018
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Answer from Wesco
Thank you for your feedback, it helps us improve our services. We are now working on implementing an alert system.
3
/5
★★★☆☆
Once the bibs were in the cart, I could no longer see their colors. So I couldn't check my order before validation. Long waiting time to receive the goods.
Acheteur Vérifié
purchased on 28/07/2018
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2
/5
★★☆☆☆
The delivery was 2 days late. If I hadn't contacted customer service, I would have never known. We ordered from your site for your seriousness and we were very disappointed. We had a meeting with the Departmental Council for a site visit and 10 minutes late, the mattresses would not have been delivered. This caused real dissatisfaction. The mattresses themselves are compliant.
Acheteur Vérifié
purchased on 01/08/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service and logistics teams have been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Delivery received more than 6 weeks after the order for 1 item that was out of stock. The item was delivered alone well before the others that I had to follow up on...
Acheteur Vérifié
purchased on 11/07/2018
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3
/5
★★★☆☆
Very good product, however, we are offered to choose a delivery day that suits us, but it was delivered a few days later. Too bad.
Acheteur Vérifié
purchased on 13/08/2018
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2
/5
★★☆☆☆
It shrank after the first wash. I am disappointed.
Acheteur Vérifié
purchased on 13/08/2018
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Answer from Wesco
Hello and thank you for your feedback. Our quality service has been informed of the situation.
2
/5
★★☆☆☆
Very useful as there are many quality products but the phone service is deplorable every time. The staff has no desire to help us.
Acheteur Vérifié
purchased on 09/08/2018
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Answer from Wesco
Hello and thank you for your feedback. For any questions regarding a product before purchase, we recommend using our chat service. Our advisors assist you through all stages of the purchase (from product selection to cart validation). If it is a post-purchase complaint, you can contact our after-sales service at 05 49 80 45 05.
2
/5
★★☆☆☆
I ordered a blue children's bed and received a pink one.
Acheteur Vérifié
purchased on 13/08/2018
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Answer from Wesco
Thank you for your feedback. We place great importance on the quality of our services, whether it be listening or advice. Our after-sales service is available at 05 49 80 45 05 to offer you a solution that meets your expectations.
3
/5
★★★☆☆
I thought the cards were stiffer.
Acheteur Vérifié
purchased on 09/08/2018
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3
/5
★★★☆☆
Not the right color.
Acheteur Vérifié
purchased on 26/07/2018
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3
/5
★★★☆☆
A product received very late. I was no longer at the center, which made it complicated for accounting.
Acheteur Vérifié
purchased on 05/07/2018
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3
/5
★★★☆☆
Received on time but delivered in an enormous box, whereas a cardboard envelope would have sufficed.
Acheteur Vérifié
purchased on 06/08/2018
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3
/5
★★★☆☆
Good
Acheteur Vérifié
purchased on 04/08/2018
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3
/5
★★★☆☆
Not attractive enough
Acheteur Vérifié
purchased on 02/08/2018
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3
/5
★★★☆☆
Not clear for choosing the order date, which is why I called your services and they couldn't answer me.
Acheteur Vérifié
purchased on 03/08/2018
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