/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Too much waiting
Acheteur Vérifié
purchased on 17/05/2018
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3
/5
★★★☆☆
Easy to use site, clear in searches. Too bad my order arrived earlier than the expected date, I was not at home, it was dropped off at a pickup point and it was difficult for me to move with a newborn! I am not very happy about this point!
Acheteur Vérifié
purchased on 27/06/2018
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2
/5
★★☆☆☆
Not very explicit for example 3 units I thought it was a lot of 3 when you are not in the profession you get caught!!!
Acheteur Vérifié
purchased on 28/06/2018
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3
/5
★★★☆☆
Order received quickly, but one cot is damaged....
Acheteur Vérifié
purchased on 29/06/2018
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2
/5
★★☆☆☆
Delivery and packaging catastrophic
Acheteur Vérifié
purchased on 24/06/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Very good quality bibs
Acheteur Vérifié
purchased on 12/06/2018
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3
/5
★★★☆☆
Fortunately, I knew the product, because the search was not easily fruitful...
Acheteur Vérifié
purchased on 22/06/2018
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2
/5
★★☆☆☆
Well categorized site. Clear, rarely out of stock, prices a bit high but the quality is present.
My overall rating will be two stars for the following reason:
big negative, the delivery was not respected at all (delivery before the date, I was not present, fortunately my partner had just arrived 3 minutes before so he was able to receive the 9 cots and the sheets. There was indeed an email the day before in the middle of the afternoon to tell me that the order had been shipped. No call to tell me that the delivery would take place the next day, no email...
Acheteur Vérifié
purchased on 20/06/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Your order's delivery was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
I question the packaging when sending the items.
The changing mat was just wrapped in a transparent plastic protection that was very dirty (from being dragged around in the delivery truck). No reinforced packaging to properly protect the item and... this is a recurring problem with Wesco (I have already received broken items due to careless packaging).
Acheteur Vérifié
purchased on 20/05/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. Foam items are packaged in plastic sheaths to protect them from dust. No additional cardboard packaging is necessary, as the product is sufficiently durable.
3
/5
★★★☆☆
There was an error on a product I ordered in natural color that I received multicolor from the service. I was very surprised to see that the return shipping costs are at my expense?
Acheteur Vérifié
purchased on 14/06/2018
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Answer from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our customer service is at your complete disposal at 05 49 80 01 66 to find an adequate solution.
3
/5
★★★☆☆
Too bad that as a childminder we have to pay for shipping costs.
Acheteur Vérifié
purchased on 18/06/2018
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3
/5
★★★☆☆
Very good except for the choice of delivery date on the small calendar which was not respected
Acheteur Vérifié
purchased on 17/06/2018
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3
/5
★★★☆☆
When you don't know the site, it's a bit difficult to find what you're looking for
Acheteur Vérifié
purchased on 08/06/2018
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3
/5
★★★☆☆
The site is very good but my delivery has still not arrived, it is June 21.
Acheteur Vérifié
purchased on 09/06/2018
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3
/5
★★★☆☆
Happy with the product and the delivery time but my order was left in front of the door while I was at home but no one rang the bell! Luckily it was still there when I went outside!!
Acheteur Vérifié
purchased on 12/06/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
Hello,
I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
Acheteur Vérifié
purchased on 14/06/2018
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Answer from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service has been informed of the situation and we are doing everything we can to make the exchange within the deadlines. Our apologies, wishing you good family moments.
3
/5
★★★☆☆
I didn't quite understand. I received my order in 3 boxes. 1 on one day and the other two the next day.
Acheteur Vérifié
purchased on 06/06/2018
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3
/5
★★★☆☆
Nothing to report...
Acheteur Vérifié
purchased on 08/06/2018
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3
/5
★★★☆☆
Too messy
Acheteur Vérifié
purchased on 08/06/2018
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3
/5
★★★☆☆
The delivery person gave me one package out of two. Upon noticing that one was missing, I quickly called back and he explained that it happens and he only had one. Three-quarters of an hour later he returned apologizing that the package was hidden under another. Luckily he wasn't far to bring it back to me. I found it average. They are too rushed and never check with the customers on site.. Otherwise, the bed was already assembled, which is nice. Good quality at first glance, we'll see over time. Satisfied. Regarding the site, known for its quality, without special promotions I wouldn't buy (quality/price).
Acheteur Vérifié
purchased on 05/06/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
Very disappointed. I had ordered natural colored clay for my daughter's birthday and received yellow clay that is much less pretty. Too late to exchange.
Acheteur Vérifié
purchased on 08/06/2018
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Answer from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service is aware of the situation and we are doing everything we can to ensure that this does not happen again. Have good times with your family.
3
/5
★★★☆☆
Good, but I expected better quality products, given the prices paid
Acheteur Vérifié
purchased on 31/05/2018
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2
/5
★★☆☆☆
Slow. Hard to find what you want.
Acheteur Vérifié
purchased on 05/06/2018
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3
/5
★★★☆☆
Many sections and subsections
Acheteur Vérifié
purchased on 05/06/2018
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3
/5
★★★☆☆
You have a problem with packing the parcels. I had ordered a set of 5 one-liter bottles of paint with 1 one-liter bottle of glue, and in the package, all the bottles were loose, without any padding to secure them, which caused one bottle to break during transport and a refusal and return of the package. I wanted to use the paint quickly with the children I care for, but that will have to wait until Wesco accepts my return to allow me to reorder.
Acheteur Vérifié
purchased on 28/05/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The customer service and logistics teams have been informed of this situation. We apologize and are doing everything possible to arrange a quick exchange of the product.
3
/5
★★★☆☆
When you don't have an account and want to place an order, the steps are a bit confusing
Acheteur Vérifié
purchased on 01/06/2018
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3
/5
★★★☆☆
Complicated site
Acheteur Vérifié
purchased on 03/06/2018
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3
/5
★★★☆☆
Could be improved in the logic of the sections.
Acheteur Vérifié
purchased on 21/05/2018
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2
/5
★★☆☆☆
Not satisfied with the cart, lacks stability, which poses a danger for a non-walking child. RETURN IS AT THE CUSTOMER'S EXPENSE, EXPENSIVE!
Acheteur Vérifié
purchased on 25/05/2018
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Answer from Wesco
Hello and thank you for this feedback. We are sorry that this product did not fully satisfy you. In case of doubt, an online chat service is available, our advisors are at your disposal to find the product that meets your expectations.
3
/5
★★★☆☆
The products are of very good quality but the description on the site is too brief, I mistakenly ordered poufs instead of pears. Not very serious but a bit annoying.
Acheteur Vérifié
purchased on 21/05/2018
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