/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Happy with the product and the delivery time but my order was left in front of the door while I was at home but no one rang the bell! Luckily it was still there when I went outside!!
Acheteur Vérifié
purchased on 12/06/2018
Translated review
Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
Hello,
I was very satisfied with the speed and quality of the packaging.
However, there is an error with one toy (old version instead of the new one) and after contacting customer service a week ago, I still have no response and my daughter's birthday is tomorrow.
Acheteur Vérifié
purchased on 14/06/2018
Translated review
Answer from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service has been informed of the situation and we are doing everything we can to make the exchange within the deadlines. Our apologies, wishing you good family moments.
3
/5
★★★☆☆
I didn't quite understand. I received my order in 3 boxes. 1 on one day and the other two the next day.
Acheteur Vérifié
purchased on 06/06/2018
Translated review
3
/5
★★★☆☆
Nothing to report...
Acheteur Vérifié
purchased on 08/06/2018
Translated review
3
/5
★★★☆☆
Too messy
Acheteur Vérifié
purchased on 08/06/2018
Translated review
3
/5
★★★☆☆
The delivery person gave me one package out of two. Upon noticing that one was missing, I quickly called back and he explained that it happens and he only had one. Three-quarters of an hour later he returned apologizing that the package was hidden under another. Luckily he wasn't far to bring it back to me. I found it average. They are too rushed and never check with the customers on site.. Otherwise, the bed was already assembled, which is nice. Good quality at first glance, we'll see over time. Satisfied. Regarding the site, known for its quality, without special promotions I wouldn't buy (quality/price).
Acheteur Vérifié
purchased on 05/06/2018
Translated review
Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
Very disappointed. I had ordered natural colored clay for my daughter's birthday and received yellow clay that is much less pretty. Too late to exchange.
Acheteur Vérifié
purchased on 08/06/2018
Translated review
Answer from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The preparation of your order was not done correctly and we apologize for that. Our logistics service is aware of the situation and we are doing everything we can to ensure that this does not happen again. Have good times with your family.
3
/5
★★★☆☆
Good, but I expected better quality products, given the prices paid
Acheteur Vérifié
purchased on 31/05/2018
Translated review
2
/5
★★☆☆☆
Slow. Hard to find what you want.
Acheteur Vérifié
purchased on 05/06/2018
Translated review
3
/5
★★★☆☆
Many sections and subsections
Acheteur Vérifié
purchased on 05/06/2018
Translated review
3
/5
★★★☆☆
You have a problem with packing the parcels. I had ordered a set of 5 one-liter bottles of paint with 1 one-liter bottle of glue, and in the package, all the bottles were loose, without any padding to secure them, which caused one bottle to break during transport and a refusal and return of the package. I wanted to use the paint quickly with the children I care for, but that will have to wait until Wesco accepts my return to allow me to reorder.
Acheteur Vérifié
purchased on 28/05/2018
Translated review
Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The customer service and logistics teams have been informed of this situation. We apologize and are doing everything possible to arrange a quick exchange of the product.
3
/5
★★★☆☆
When you don't have an account and want to place an order, the steps are a bit confusing
Acheteur Vérifié
purchased on 01/06/2018
Translated review
3
/5
★★★☆☆
Complicated site
Acheteur Vérifié
purchased on 03/06/2018
Translated review
3
/5
★★★☆☆
Could be improved in the logic of the sections.
Acheteur Vérifié
purchased on 21/05/2018
Translated review
2
/5
★★☆☆☆
Not satisfied with the cart, lacks stability, which poses a danger for a non-walking child. RETURN IS AT THE CUSTOMER'S EXPENSE, EXPENSIVE!
Acheteur Vérifié
purchased on 25/05/2018
Translated review
Answer from Wesco
Hello and thank you for this feedback. We are sorry that this product did not fully satisfy you. In case of doubt, an online chat service is available, our advisors are at your disposal to find the product that meets your expectations.
3
/5
★★★☆☆
The products are of very good quality but the description on the site is too brief, I mistakenly ordered poufs instead of pears. Not very serious but a bit annoying.
Acheteur Vérifié
purchased on 21/05/2018
Translated review
3
/5
★★★☆☆
The ordered products meet my expectations. However, I was delivered after the indicated date, and since I absolutely needed my order in the following days (and I had received nothing nor been informed...), I tried to contact Wesco by phone several times without success, which was quite stressful... Finally delivered on time for my events and very happy with my purchases!
Acheteur Vérifié
purchased on 17/05/2018
Translated review
Answer from Wesco
Thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The customer service was not carried out according to Wesco's commitments and we apologize for that. We are doing everything we can to ensure this does not happen again and wish you to have good times with your family.
3
/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
purchased on 15/03/2018
Translated review
3
/5
★★★☆☆
The site is very good but I am disappointed with the material, I probably ordered too quickly without reading all the presentation details.
Acheteur Vérifié
purchased on 02/05/2018
Translated review
3
/5
★★★☆☆
The searches are not smooth
Acheteur Vérifié
purchased on 30/04/2018
Translated review
3
/5
★★★☆☆
I am happy with the product and that is why I give 2 stars! Indeed, my item was delivered to another person, at another address! Fortunately, this person saw my number on the package and honestly contacted me. I then had to go pick up my package from this person! What a shame to have to pay shipping costs for a package scheduled for May 7, which arrived on the 4th!!!!
Acheteur Vérifié
purchased on 25/04/2018
Translated review
Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
19/20
Acheteur Vérifié
purchased on 27/04/2018
Translated review
Answer from Wesco
GOOD
2
/5
★★☆☆☆
The photos do not really show the quality of the product
Acheteur Vérifié
purchased on 25/04/2018
Translated review
Answer from Wesco
Thank you for this feedback. On each product page of our site, you will find a
3
/5
★★★☆☆
Order delivered a week after the specified date, without any information.
Acheteur Vérifié
purchased on 17/04/2018
Translated review
Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
Very good site but the photos are not realistic enough
Acheteur Vérifié
purchased on 23/04/2018
Translated review
3
/5
★★★☆☆
The site is good but there are a few small difficulties in finding items without having the catalog reference.
Acheteur Vérifié
purchased on 09/04/2018
Translated review
3
/5
★★★☆☆
Very good material, however there was a delay in the order for which we received an explanation email only a week later. Also, a purchase of colored sheets that I thought were cardboard and which are not.
Acheteur Vérifié
purchased on 17/03/2018
Translated review
Answer from Wesco
Hello and thank you for this comment. The ordered sheets have a weight of less than 130g and cannot be considered as cardboard. They are lightweight papers, easy to fold, crumple, and cut, ideal for all 'dry' drawing techniques: colored pencils, graphite, pastel, markers... Prefer a weight greater than 130g to obtain something more rigid.
2
/5
★★☆☆☆
The ball has arrived crushed and the rattle broken at the plastic level
Acheteur Vérifié
purchased on 06/04/2018
Translated review
Answer from Wesco
Thank you for this feedback. We invite you to contact our customer service to find a solution that meets your expectations together
2
/5
★★☆☆☆
HELLO
I DID NOT WANT WOODEN FEET BUT ALUMINUM AND THE SMALLEST ONES;
HOW TO CHANGE THEM,,,,
THANK YOU ********** ********
Acheteur Vérifié
purchased on 08/03/2018
Translated review
Answer from Wesco
Hello and thank you for this comment. You have the option, via our website, to contact the Wesco after-sales service who will handle your request for processing as soon as possible.
3
/5
★★★☆☆
Super order but I was delivered in front of my gate luckily my husband was able to carry the structure as he was on leave our house is quite far from the gate the delivery person did not offer to carry the structure not great
Acheteur Vérifié
purchased on 24/03/2018
Translated review
Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.