/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The ordered products meet my expectations. However, I was delivered after the indicated date, and since I absolutely needed my order in the following days (and I had received nothing nor been informed...), I tried to contact Wesco by phone several times without success, which was quite stressful... Finally delivered on time for my events and very happy with my purchases!
Acheteur Vérifié
purchased on 17/05/2018
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Answer from Wesco
Thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The customer service was not carried out according to Wesco's commitments and we apologize for that. We are doing everything we can to ensure this does not happen again and wish you to have good times with your family.
3
/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
purchased on 15/03/2018
Translated review
3
/5
★★★☆☆
The site is very good but I am disappointed with the material, I probably ordered too quickly without reading all the presentation details.
Acheteur Vérifié
purchased on 02/05/2018
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3
/5
★★★☆☆
The searches are not smooth
Acheteur Vérifié
purchased on 30/04/2018
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3
/5
★★★☆☆
I am happy with the product and that is why I give 2 stars! Indeed, my item was delivered to another person, at another address! Fortunately, this person saw my number on the package and honestly contacted me. I then had to go pick up my package from this person! What a shame to have to pay shipping costs for a package scheduled for May 7, which arrived on the 4th!!!!
Acheteur Vérifié
purchased on 25/04/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
19/20
Acheteur Vérifié
purchased on 27/04/2018
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Answer from Wesco
GOOD
2
/5
★★☆☆☆
The photos do not really show the quality of the product
Acheteur Vérifié
purchased on 25/04/2018
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Answer from Wesco
Thank you for this feedback. On each product page of our site, you will find a
3
/5
★★★☆☆
Order delivered a week after the specified date, without any information.
Acheteur Vérifié
purchased on 17/04/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
2
/5
★★☆☆☆
Very good site but the photos are not realistic enough
Acheteur Vérifié
purchased on 23/04/2018
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3
/5
★★★☆☆
The site is good but there are a few small difficulties in finding items without having the catalog reference.
Acheteur Vérifié
purchased on 09/04/2018
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3
/5
★★★☆☆
Very good material, however there was a delay in the order for which we received an explanation email only a week later. Also, a purchase of colored sheets that I thought were cardboard and which are not.
Acheteur Vérifié
purchased on 17/03/2018
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Answer from Wesco
Hello and thank you for this comment. The ordered sheets have a weight of less than 130g and cannot be considered as cardboard. They are lightweight papers, easy to fold, crumple, and cut, ideal for all 'dry' drawing techniques: colored pencils, graphite, pastel, markers... Prefer a weight greater than 130g to obtain something more rigid.
2
/5
★★☆☆☆
The ball has arrived crushed and the rattle broken at the plastic level
Acheteur Vérifié
purchased on 06/04/2018
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Answer from Wesco
Thank you for this feedback. We invite you to contact our customer service to find a solution that meets your expectations together
2
/5
★★☆☆☆
HELLO
I DID NOT WANT WOODEN FEET BUT ALUMINUM AND THE SMALLEST ONES;
HOW TO CHANGE THEM,,,,
THANK YOU ********** ********
Acheteur Vérifié
purchased on 08/03/2018
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Answer from Wesco
Hello and thank you for this comment. You have the option, via our website, to contact the Wesco after-sales service who will handle your request for processing as soon as possible.
3
/5
★★★☆☆
Super order but I was delivered in front of my gate luckily my husband was able to carry the structure as he was on leave our house is quite far from the gate the delivery person did not offer to carry the structure not great
Acheteur Vérifié
purchased on 24/03/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Always problems with refunds for undelivered products but the items are correct
Acheteur Vérifié
purchased on 17/02/2018
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3
/5
★★★☆☆
No order issues. However, tedious delivery! The carrier delivers once to a pharmacy, does not bother to call so no material and when I call them, I reach an extremely unpleasant person, who directs you to another number that never answers!
Acheteur Vérifié
purchased on 05/03/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Judicious choice of items in the catalog
Acheteur Vérifié
purchased on 14/03/2018
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2
/5
★★☆☆☆
The sizes do not match the visuals for the puppets. The compartmentalized trays broke within 15 days of purchase. Perhaps due to the heat from the dishwasher, however, for daily use in a nursery, it's a pity.
Acheteur Vérifié
purchased on 05/02/2018
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Answer from Wesco
Hello and thank you for this comment which allows us to improve our services. After checking with the various departments, marketing and quality, we will proceed to modify our product sheets. The technical sheets for references 46646 and 45678 will be modified to clearly mention the use of the product for children. As for the compartmentalized trays, they can go in the dishwasher, but the temperature should not exceed 70°C (maximum temperature tolerated by melamine).
3
/5
★★★☆☆
Delivery date not respected
Acheteur Vérifié
purchased on 01/03/2018
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Answer from Wesco
Hello and thank you for this comment. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. A technical problem triggered a delivery a few days earlier than you requested. Our logistics service is aware of the situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
A damaged product
Acheteur Vérifié
purchased on 28/02/2018
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Answer from Wesco
Hello and thank you for this comment. Our customer service will contact you to offer you a solution that meets your expectations.
3
/5
★★★☆☆
Quick
Acheteur Vérifié
purchased on 01/03/2018
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3
/5
★★★☆☆
Basket to be submitted to the paying organization too complicated...
Acheteur Vérifié
purchased on 13/02/2018
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3
/5
★★★☆☆
Maybe a bit thin
Acheteur Vérifié
purchased on 27/02/2018
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3
/5
★★★☆☆
When entering the product square beads in the search, it was impossible to find after several attempts, it came out by typing cube beads.
Acheteur Vérifié
purchased on 20/02/2018
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Answer from Wesco
Hello and thank you for this comment which allows us to improve our services. We will take the necessary measures to enhance the customer experience and allow for a more relevant search for products.
2
/5
★★☆☆☆
Delivery difficulties regarding the deadline, plus a missing order
Acheteur Vérifié
purchased on 06/02/2018
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Answer from Wesco
Hello and thank you for this feedback. After checking with our customer service, we confirm the delivery of the 2 orders at the end of February. For any questions about a product or difficulties at the time of ordering, do not hesitate to use our chat system. Our advisors will assist you in choosing your products until the validation of your cart.
2
/5
★★☆☆☆
I did not receive my entire order at the same time (order placed for Christmas and I received the last item 2 days ago), and no commercial gesture from Wesco... Very disappointed.
Acheteur Vérifié
purchased on 30/11/2017
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The tracking of your order was not done correctly and we apologize for that. The customer service has been informed of the situation to offer you a solution that meets your expectations.
2
/5
★★☆☆☆
BAD QUALITY ON SOME CUPS
Acheteur Vérifié
purchased on 19/02/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The ordered product, which was damaged, does not meet Wesco's commitments. Our quality service has been informed of the situation and will take the necessary measures to ensure this does not happen again.
3
/5
★★★☆☆
Delivery needs improvement.
Order normally delivered between February 20 and February 22, it is now February 26 and I still have not received my order
Acheteur Vérifié
purchased on 15/02/2018
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to regularize the situation and ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to regularize the situation and ensure that this does not happen again.
3
/5
★★★☆☆
Good but lacks responsiveness if there is a problem with a product
Acheteur Vérifié
purchased on 14/02/2018
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3
/5
★★★☆☆
Rather easy to use but sometimes complicated searches
Acheteur Vérifié
purchased on 12/02/2018
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