/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good site, quality material, however I did not receive a shipping email for the order, luckily I was home on the day of delivery!
Acheteur Vérifié
purchased on 30/01/2018
Translated review
2
/5
★★☆☆☆
Delivery time of 15 days not respected, waited 2 months....!! Certainly apologies after a month following a complaint on Facebook and a commercial gesture, but it doesn't seem serious.....
Acheteur Vérifié
purchased on 30/11/2017
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. The logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Very good product
Acheteur Vérifié
purchased on 21/12/2017
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3
/5
★★★☆☆
Superb carpet, soft, thick!
Not at all disappointed with my purchase!
Very satisfied
Acheteur Vérifié
purchased on 18/01/2018
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2
/5
★★☆☆☆
Hello,
We did not appreciate the delivery at all. The delivery person left everything on the pavement and before 9 am without caring whether we could retrieve the equipment or not. Moreover, he was unpleasant and rude to my colleagues. It's a shame because you have quality equipment and with such a disastrous delivery, it does not make you want to recommend. The transport provider really needs to be reviewed!!!
Acheteur Vérifié
purchased on 21/12/2017
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
Our logistics service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Hello. It's difficult for me to find the item I want. Second remark: I was disappointed by the animal puzzle types, excuse me, I forgot the name, they detach too easily. I regretted these purchases because there were four of them. It's a budget for me. It's rare that I'm disappointed by Wesco products.
Acheteur Vérifié
purchased on 12/01/2018
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Answer from Wesco
Hello and thank you for this comment. We are sorry to hear that your experience has not been the most satisfactory. Please know that Wesco places the utmost importance on the quality of its services. Each product listed online is tested in a laboratory to ensure compliance and the safety of the child. The 'Zanimix' products that you seem to be disappointed with will be re-tested by our quality laboratory.
3
/5
★★★☆☆
The descriptions on the site are not detailed enough. And as a result, even though we can return, it's already too complicated.
Acheteur Vérifié
purchased on 11/01/2018
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Answer from Wesco
Thank you for your feedback. Wesco places great importance on supporting families and provides its expertise for the well-being of children. For each product, a descriptive sheet is created. This includes the technical characteristics of the product, maintenance advice (if applicable: machine washing), but also the 'Product Plus', in other words, the benefits of the game... for the child (e.g., motor skills, manipulation...)
3
/5
★★★☆☆
Not easy to navigate with a mobile phone
Acheteur Vérifié
purchased on 19/12/2017
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3
/5
★★★☆☆
I realized there was a color error, probably on my part, in my order when I received the summary email. I therefore sent an email to Wesco, I used the pre-registered emails ('there is an error in my order') to explain and rectify the problem. I received confirmation of the receipt of this email, but I had no response. I tried to contact someone by phone but could only reach a voicemail. The order was therefore delivered with the initial error. This is regrettable.
Acheteur Vérifié
purchased on 27/11/2017
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Answer from Wesco
Thank you for your feedback, and we are sorry that you had this experience. Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. Our standard is open from Monday to Friday from 9 am to 12:30 pm and from 1 pm to 5 pm. Outside of these hours, you will reach the voicemail. Our customer service has been informed of this situation and will take the necessary measures to ensure that this does not happen again.
3
/5
★★★☆☆
Disappointed because I could not modify my order and take advantage of the special Christmas discount code 'free shipping'. I will be more vigilant next time. I did not find it very commercial on the part of the person who responded to my request since we have been customers with you for many years. Best regards, nursery 'l'ile aux enfants'
Acheteur Vérifié
purchased on 08/12/2017
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Answer from Wesco
Thank you for your feedback. We understand your disappointment. Discount codes unfortunately have an expiration date. We offer various promotions throughout the year, subscribe to our newsletter to be sure not to miss out.
3
/5
★★★☆☆
After an impression of mastery of IT tools (proposal for delivery on January 18), the package arrived on December 20 without prior notice and was left in the building's hall while we were at home. Conclusion very poor for information and delivery.
Very good for the product.
Acheteur Vérifié
purchased on 15/12/2017
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Answer from Wesco
Thank you for your feedback.
We indeed managed to restock earlier than expected on the product you ordered. You should have received the automatic shipping confirmation email. But sometimes this email ends up in the Spam folder of inboxes.
Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments (information and delivery against signature) and we apologize for that.
We will take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
We indeed managed to restock earlier than expected on the product you ordered. You should have received the automatic shipping confirmation email. But sometimes this email ends up in the Spam folder of inboxes.
Please know that Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments (information and delivery against signature) and we apologize for that.
We will take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
3
/5
★★★☆☆
Package a bit damaged, one brick was scratched. Otherwise, good product!
Acheteur Vérifié
purchased on 20/12/2017
Translated review
Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our customer service will contact you and take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
Our customer service will contact you and take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
3
/5
★★★☆☆
THE BED AND THE MATTRESS SUPER I AM VERY HAPPY...
BUT THE PACKAGING REMAINS VERY AVERAGE
BECAUSE THE BED IS JUST PACKED IN A BOX WITHOUT PROTECTION...
AND THE MATTRESS WITH PLASTIC ARRIVED SOAKED AND DIRTY...
Acheteur Vérifié
purchased on 06/12/2017
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service will contact you and take the necessary measures to ensure that this does not happen again in the future. Thank you again for informing us.
3
/5
★★★☆☆
The site is very good, but several times I have been very disappointed with the delivery. The delivery people really do not take care of the merchandise (welded carpet folded in half and very dirty, a wet and dirty box...)
Acheteur Vérifié
purchased on 09/12/2017
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the full satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments. Our customer service will contact you and take the necessary measures to ensure that this does not happen again in the future. Thank you again for informing us.
3
/5
★★★☆☆
To improve
Acheteur Vérifié
purchased on 30/11/2017
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3
/5
★★★☆☆
Packaging box of the parcel well damaged.
Acheteur Vérifié
purchased on 04/12/2017
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Answer from Wesco
Thank you for your feedback. Wesco places the utmost importance on the quality of its services and the complete satisfaction of its customers. The delivery of your order was not carried out according to Wesco's quality commitments.
Our customer service will contact you and take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
Our customer service will contact you and take the necessary measures to ensure this does not happen again in the future. Thank you again for informing us.
3
/5
★★★☆☆
Good
Acheteur Vérifié
purchased on 28/11/2017
Translated review
3
/5
★★★☆☆
Very good, except maybe it lacks a confirmation email for the order.
Indeed, at one point I had a doubt if my order had been taken.
Also missing the country of manufacture of the products.
Acheteur Vérifié
purchased on 01/12/2017
Translated review
Answer from Wesco
Thank you for your feedback.
Every order placed on our site triggers the automatic sending of an order confirmation email. Sometimes this email accidentally ends up in the Spam folder of inboxes 🙂
We have taken your comment regarding the display of manufacturing countries into account and will study the issue to offer you even more transparency.
Every order placed on our site triggers the automatic sending of an order confirmation email. Sometimes this email accidentally ends up in the Spam folder of inboxes 🙂
We have taken your comment regarding the display of manufacturing countries into account and will study the issue to offer you even more transparency.
2
/5
★★☆☆☆
I am a bit disappointed with the site, I didn't find what I wanted! It's a shame...
Acheteur Vérifié
purchased on 24/08/2017
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3
/5
★★★☆☆
Not bad site
Acheteur Vérifié
purchased on 09/08/2017
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Answer from Wesco
Hello,
Here is the response to a review.
Thank you,
The Wesco team
Here is the response to a review.
Thank you,
The Wesco team