9/10
★★★★★
based on 14092 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I received the boots ordered on May 31 with a manufacturing defect, I immediately sent a complaint, it is June 20 and I still have no response from them. Abused

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Jean Marc H.
purchased on 23/05/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. Our customer service is aware of your complaint and has contacted you directly to provide a solution. We apologize for this inconvenience, especially since we have never received negative feedback on this product until now. In parallel, we have also forwarded your feedback to our quality department. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
1 /5
★☆☆☆☆

Not very responsive customer service, very disappointed.

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Fatima B.
purchased on 07/06/2024
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1 /5
★☆☆☆☆

Little or no information about delivery. Some items missing upon delivery but impossible to get information.

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Cosette R.
purchased on 04/06/2024
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Answer from Wesco
Hello and thank you for sharing this situation with us. We are sorry that the delivery went this way and we apologize. We invite you to contact us at [email protected] so that our customer service can analyze the situation and take the necessary measures to provide you with a satisfactory solution. We hope you will give us a second chance to make a better impression and that you will renew your trust by coming back to visit us soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Delivery ok

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Association C.
purchased on 24/05/2024
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Answer from Wesco
Hello, Your message does not match the rating given and cannot be published on our site. Thank you for your understanding.
1 /5
★☆☆☆☆

Very dissatisfied with my item and the handling of my request by customer service.

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Joanna C.
purchased on 05/06/2024
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Answer from Wesco
Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That’s why all our products meet current standards and are checked by our quality service before being listed on our site. In the event of a customer return following the purchase of a product, we obviously carry out a quality check directly in our stock and take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen, so please write to us at [email protected]. Furthermore, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Similarly, by choosing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants that practice particularly aggressive pricing. We hope that in light of these elements, you will recognize the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site http://www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to visit us soon on our site. Have a nice day.
1 /5
★☆☆☆☆

The ordered tablets do not match our chairs at all and despite phone calls and emails, there has still been no return of the items, nor exchange, nor refund. Very dissatisfied +++

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Rachel H.
purchased on 15/04/2024
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Answer from Wesco
Hello and thank you for sharing your situation with us. Our customer service has received your complaint and will address it within 48 hours so that a solution can be proposed to you. Given the public holidays that have followed one another at the beginning of May, our response times are a bit impacted. Our teams are doing their best to return to normal very quickly. We thank you in advance for your understanding and the additional patience we are asking of you. Have a nice day.
1 /5
★☆☆☆☆

Disappointing. 2 beds ordered but only one received....and I am made to understand that this is not possible! Proof in hand, weight of the package for only 1 bed, wesco is acting in bad faith, stuck on the number of packages delivered and not on the products ordered! Unbelievable! I should have ordered from Amazon. Never had a problem with them.

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Anne Isabelle C.
purchased on 18/04/2024
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Answer from Wesco
Hello and thank you for sharing your feedback here. We regret this situation and sincerely apologize. Our customer service is currently shipping the missing bed. We hope you will give us a second chance to make a better impression by returning later to wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

LKIT BABImodules MINI Nature Very poor quality KIT BABImodules MINI Nature I will return it Chinese manufacturing very small size module Not suitable for a child aged 1 to 2 years and not recommended for a nursery Not compliant with the image

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Irene P.
purchased on 19/02/2024
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Answer from Wesco
Hello and thank you for sharing your point of view. Upon reading your comment, we would like to clarify a few points to avoid misleading future buyers. Our motor skills modules are manufactured in France in Sarthe and Deux-Sèvres by teams of leatherworkers with recognized expertise for many years. Our products are checked at all stages to ensure a high level of quality and comply with current safety standards. In the event of a proven quality issue, we invite you to submit a complaint to our customer service at [email protected] specifying the problem encountered and attaching photos. Finally, we remind you that in the product sheet we clearly specify the dimensions of the product, the use for which it was designed ("Small dimension version of our BABImodules, the MINIS were specially designed to fit small spaces or to quickly set up a motor skills course in a multi-use space") and that this information is supported by visuals and videos in real situations with children aged 1 to 3 years. If you have a sufficiently large space in your structure to accommodate a motor skills course, we advise you to turn to our emblematic BABIMODULES range. Finally, if you need advice on our different ranges before placing an order, don't forget that there are various options available to contact our customer service (https://www.wesco.fr/services-client.html): online chat on our site, phone call at 05 49 800 166. Have a nice day.
1 /5
★☆☆☆☆

Initial order from 23/12/24 delivered in 3 parts! The last item received was invoiced on 09/03/24 and delivered on 13/03/24 but at a rate dating from before February 2024!!! And I am told that this is normal! The unavailability of items is not my fault. If the price decreased in February 2024, why was the March billing not based on the new February rate? Incomprehensible!

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Peggy V.
purchased on 23/12/2023
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1 /5
★☆☆☆☆

Too long delay, hotline impossible to reach for advice on products, no refund but a credit note

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Sarl Tremplin -.
purchased on 31/01/2024
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1 /5
★☆☆☆☆

The package was sent over my gate in the rain.... very disappointed

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Stephanie G.
purchased on 20/02/2024
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Answer from Wesco
Hello and thank you for taking the time to report the problem encountered. We sincerely apologize as this situation (beyond our control) should not have occurred and goes against our quality commitments. We have just informed our logistics service so that the necessary actions are taken with the concerned carrier and that this does not happen again. We hope that your trust in Wesco will remain intact and that you will return to see us soon on wesco.fr. Have a good day.
1 /5
★☆☆☆☆

I have written to customer service three times, never received any response. The slide was delivered super late and no compensation or gesture from you. I find the service deplorable. I am really disappointed.

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Au Café Des Bébés -.
purchased on 11/01/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read about your dissatisfaction and we sincerely apologize. Unfortunately, there was a temporary stock shortage on this slide reference which consequently impacted the initially planned delivery time. Our customer service informed you by email in mid-February about this delay. We hope that the slide will bring joy to the children and that you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a good day.
1 /5
★☆☆☆☆

1 month wait for delivery to receive a defective product. Then over 10 days to address a customer service issue! Way too long

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Hassnaa D.
purchased on 19/01/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered and we present our apologies. Our customer service is sending the initially missing products. You will soon be able to view our 2024 catalog online via the following link: https://www.wesco.fr/nos-catalogues.html. We thank you in advance for your understanding and hope to see you again soon on wesco.fr. Have a good day.
1 /5
★☆☆☆☆

Does not work.

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Aline H.
purchased on 14/02/2024
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1 /5
★☆☆☆☆

Product poorly packaged (just plastic) pierced by a nail. Customer service has not responded for a week.

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Camille B.
purchased on 26/01/2024
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Answer from Wesco
Hello and thank you for taking the time to alert us this way. We sincerely apologize for the problem encountered and we offer our sincerest apologies. Our customer service is proceeding today with a new shipment of the product as a replacement. We thank you in advance for your patience and understanding while waiting to receive the product again. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Tricycle arrived with a warped front wheel and a broken plastic part, return request made to customer service 5 days ago and unsuccessful phone call. Our request has still not been processed and we have no information... Given the price of the tricycle, it's shameful!! Better to buy another model elsewhere, run away.

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Amelie C.
purchased on 17/01/2024
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1 /5
★☆☆☆☆

I canceled the order due to non-compliance with the indicated deadlines. Wesco confirmed the cancellation and sent me a zero invoice. Then they indicated that the package was shipped. I did not receive the package and was charged. I will therefore put them on notice to immediately refund the funds paid.

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Xavier O.
purchased on 29/11/2023
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Answer from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for the problem encountered; it is an exceptional malfunction of our payment platform. Our customer service has indeed processed the refund of your order amount, and our internal teams are taking the necessary steps to ensure that the problem does not recur. We hope you will give us a second chance to make a better impression by returning to wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Very disappointed with the delivery. I paid more for express delivery. The deadlines were not only not respected, but the delivery took 3 days for a wooden kitchen. Finally, the card was debited while the delivery was not made.

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Stephanie L.
purchased on 16/12/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review following your purchase. After our investigation, indeed the contractual conditions of express delivery were not respected and we sincerely apologize for this incident. Our customer service is currently taking the necessary steps to refund you the shipping costs corresponding to the express delivery. We hope that the wooden kitchen will still bring you satisfaction and that it will provide long hours of play for the children. We would be happy to have a second chance to make a better impression and to see you again in 2024 on our wesco.fr site. Have a nice day.
1 /5
★☆☆☆☆

I received the broken chest, I request a refund, you send me 2 documents, one telling me that I need to return the damaged goods at my expense, so 13.90 euros. With a label to stick on the package to send it back to you, which I did on Wednesday 20/12/2023 in the evening, and the next day I receive a message saying that it is not necessary given the photos I sent you, and that you will send me a chest. So in all this, it costs me, I want to send you all the proof of your letter and my shipment to Chronopost, as by chance, [email protected] tells me that my message is refused. Thank you Wesco, very disappointed.

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Popy B.
purchased on 12/12/2023
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1 /5
★☆☆☆☆

Received package opened

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Laetitia N.
purchased on 15/11/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered. From reading your comment, it is difficult for us to know if it was an oversight at the time of order preparation or if it was a problem related to the transport of your order (damaged package and lost parts). However, in order to provide you with a solution, could you please write to us at [email protected] specifying the missing parts (screws or others)? Our customer service team will do what is necessary to send them to you as soon as possible. We sincerely regret the inconvenience caused and we hope to see you again soon on wesco.fr. Have a good day.
1 /5
★☆☆☆☆

Packaging box damaged and open. Defective item.

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Acheteur Vérifié
purchased on 08/09/2023
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Answer from Wesco
Hello and thank you for taking the time to write to us to share your feedback. We apologize for the inconvenience caused. Sometimes our orders suffer from the unpredictability of transport and the delivery service does not meet our quality commitment. Our customer service is proceeding with a new shipment of your order. We thank you in advance for your patience and hope that the products will meet your expectations. We look forward to seeing you again soon on wesco.fr, and we wish you a very good day.
1 /5
★☆☆☆☆

Still haven't received the order, we needed it for the holidays.

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Acheteur Vérifié
purchased on 26/09/2023
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1 /5
★☆☆☆☆

I still haven't been delivered and there's no way to know where it is, shameful.

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Acheteur Vérifié
purchased on 02/10/2023
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Answer from Wesco
Hello and thank you for sharing your feedback with us. We sincerely regret the situation you are in and we offer our sincerest apologies. After an internal investigation, we have confirmed that your package was lost by the carrier. A new order is being prepared on our side and will be shipped as soon as possible so that it reaches you quickly. The uncertainties of transport are beyond our control and we hope you will not hold this against us. We look forward to seeing you again soon on our site wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

I bought the advantage card which never worked for free delivery despite several emails sent, no solution found and after several requests for a refund of this card no response... I am very disappointed!

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Acheteur Vérifié
purchased on 24/08/2023
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Answer from Wesco
Hello and thank you for taking the time to explain your situation. In our T&Cs, we specify that membership in the Advantage Club allows free delivery to a parcel relay from €25 of purchase only on eligible products. Your order contained non-eligible products which explains why you could not benefit from free delivery. Your emails went unanswered because you replied to automatically sent emails (order confirmation in particular). We remain at your disposal at [email protected]. We hope that the explanation of the contractual elements of our Advantage Club will allow you to no longer doubt our honesty. We look forward to seeing you again soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Very, very disappointed. I ordered 3 items. I was only delivered the activity ball which was all greasy and full of oil and impossible to inflate. I am still waiting for the rest of my items and have been unable to get a clear response so far. I will never order from this site again.

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Acheteur Vérifié
purchased on 07/09/2023
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize, and we regret that your experience with Wesco has gone this way. Our customer service is aware of the partial delivery and has just proceeded with a new shipment of the missing items. However, our customer service was never informed of the problem encountered with the activity ball. Therefore, could you please submit a complaint to the address [email protected] so that we can provide you with a solution? We renew our apologies and hope you will give us a second chance to make a better impression by returning to us later on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

I still have not received the product..

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Acheteur Vérifié
purchased on 25/08/2023
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1 /5
★☆☆☆☆

Debits the amount, credits it back, and debits it again. A site where there is zero trust regarding banking details. As for the delivery, for your information, the delivery people do not come up to your home but park double-file and leave the packages at the bottom of the building.

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Acheteur Vérifié
purchased on 08/09/2023
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Answer from Wesco
Hello and thank you for sharing your feedback. We assure you that we comply with regulations and that we do not have your banking details in any way. Your first order attempt failed at the payment stage, so there was no financial transaction for that one. On the same day, you placed a second identical order that was successfully completed and the payment was validated. Furthermore, according to our General Terms and Conditions of Sale, delivery is understood to be at the foot of the building (no delivery upstairs). Therefore, there was no bad faith on the part of the delivery service. We hope that these elements will ease your doubts about us and that you will one day wish to return to us on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Not satisfied at all

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Acheteur Vérifié
purchased on 30/08/2023
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1 /5
★☆☆☆☆

Order not received in full, report made without feedback

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Acheteur Vérifié
purchased on 09/08/2023
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Answer from Wesco
Hello and thank you for alerting us this way. Our customer service is taking the necessary steps with the carrier, your report is being processed. We sincerely apologize for the inconvenience caused and thank you in advance for your patience while your case is being processed. We hope you will give us a second chance by coming back to see us soon on wesco.fr. Have a good day.
1 /5
★☆☆☆☆

Hello, I am more than disappointed with this order: a kitchen trio for my guests, one piece arrived with broken knobs. A second has screws longer than the other furniture and thus the screws damaged the facade. Emails and complaints. No response. Aside from all this, the quality of the furniture is top-notch.

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Acheteur Vérifié
purchased on 23/08/2023
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Answer from Wesco
Hello and thank you for bringing the encountered problems to our attention. We sincerely apologize as our quality commitment was not met for this order. Our customer service has taken your complaint into account and is currently replacing the defective parts. We are sorry for the inconvenience caused and thank you in advance for your patience. We hope that the children will soon be able to enjoy this role-playing game and we wish them many hours of play. We look forward to seeing you again soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Order from 02/08 (1 month before school starts!) for pencils for my daughter, received on 11/08: 3 walking ropes! and no pencils despite the correct delivery note inside, complaint made online on the site + 2 phone calls (16 and 23/08) (there is a lot of delay in customer service!) Conclusion: 15 days of waiting still no news from customer service nor pencils for school starting in 1 week. Not serious and not responsive! I do not recommend!

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Acheteur Vérifié
purchased on 02/08/2023
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1 /5
★☆☆☆☆

About €200 of order and no commercial gesture mentioned for my previous order of €1300, very disappointing. So more than disappointed with WESCO for product quality, prices, customer service. I do not recommend at all.

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Acheteur Vérifié
purchased on 14/08/2023
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Answer from Wesco
Hello and thank you for sharing your shopping experience on our site. We are sincerely sorry to read about your dissatisfaction and we apologize. As a member of the Wesco & Me Advantage Club, you enjoy exclusive benefits all year round. After checking on our side, you do indeed have a gift voucher (sent to your email address and visible in your customer account) to use at the time of placing an order on our site. If some products from your order do not meet your satisfaction or are defective, our customer service is of course at your disposal at the following address: [email protected]. Have a nice day.
1 /5
★☆☆☆☆

Good quality products but item received not in accordance with the site description. Returned free of charge. I received a credit note to use on the site, but with shipping costs to add. I am unhappy with this experience.

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Acheteur Vérifié
purchased on 06/07/2023
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1 /5
★☆☆☆☆

Disappointed, damaged product

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Acheteur Vérifié
purchased on 03/07/2023
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1 /5
★☆☆☆☆

I did not receive the package

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Acheteur Vérifié
purchased on 28/06/2023
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1 /5
★☆☆☆☆

Mediocre quality!

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Acheteur Vérifié
purchased on 19/06/2023
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1 /5
★☆☆☆☆

Great disappointment, no respect for delivery deadlines (over 10 days) and no communication when there is a problem with the delivery even though the phone and email details were provided.

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Acheteur Vérifié
purchased on 03/05/2023
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1 /5
★☆☆☆☆

The colors of the product received do not match the item presented on the site. Why did I insist on going through your site when these colors were available on other toy sites for 15€ less...

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Acheteur Vérifié
purchased on 29/04/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. On our product sheet, in the technical specifications, we specify that this product is available in multicolor. Therefore, we have several colors in stock that are delivered randomly. This mention does not seem explicit enough and we completely understand your disappointment. To prevent this from happening again to future buyers, we will update the product sheet by adding photos in another color. We sincerely apologize and invite you to contact our customer service at [email protected] if you do not wish to keep the product. Finally, by choosing WESCO, you support a French SME with a real Social and Environmental Responsibility policy, particularly committed to children. That is why we cannot compete with some e-commerce giants that offer particularly low prices. We hope you will give us a second chance to make a better impression by visiting us again later on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

We have not received anything to date.

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Acheteur Vérifié
purchased on 29/04/2023
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Answer from Wesco
Hello and thank you for this feedback. We attach great importance to the quality of our services. Unfortunately, our carrier did not have the correct phone number to contact you. A new appointment has been rescheduled for tomorrow. We apologize and hope that you will still come back to see us at http://www.wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Order not received although it is noted as delivered to my mailbox.

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Acheteur Vérifié
purchased on 20/01/2023
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