9/10
★★★★★
based on 14331 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

The order only included 3 items that I had actually ordered and I was missing many items

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Mairie Anse -.
purchased on 26/09/2024
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Answer from Wesco
Hello and thank you for sharing your situation with us. We sincerely apologize for the inconvenience caused and regret that your shopping experience on our site resulted in a partial delivery. Your case is being processed, our customer service is doing what is necessary to provide you with a satisfactory solution. We thank you for your trust and hope you will give us a second chance to make a better impression by visiting us again soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Not satisfied with the product.

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Alia E.
purchased on 15/09/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. Until now, we have never received negative customer feedback regarding this one. Your review does not specify the elements that may have disappointed you (quality, use...), making it difficult for us to provide an informed response. In the event that it is a problem concerning the quality of the product, we invite you to contact us at [email protected] (specifying your order number and product reference). We hope to better meet your expectations during your next visit to our site. Have a nice day.
1 /5
★☆☆☆☆

The delivery occurred 4 weeks after the order. The delivery was delayed by more than a week compared to the announced date.

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Stéphanie D.
purchased on 27/08/2024
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Answer from Wesco
Hello and thank you for sharing your feedback. We are aware that this particularly long delivery time can be disappointing and we sincerely apologize. Our teams are working daily to ensure that this type of situation occurs as rarely as possible. We sincerely thank you for your patience and hope that you will renew your trust in us by returning soon to wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Order placed on June 18, due to the Olympics we were asked for a delivery by September 9 and there was no delivery. Finally receiving the deliveries in bits, the entirety still not received to this day. A request for a commercial gesture was made, but no response.

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Halte-garderie -.
purchased on 18/06/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. Unfortunately, due to the Olympic Games, many deliveries have been suspended. This halt may have impacted the return to normal deliveries, resulting in multiple shipments. We completely understand your dissatisfaction and sincerely apologize for this inconvenience. Our customer service has tried to contact you several times to offer a solution and messages have been left regarding this. We encourage you to call them back at the indicated number. We hope that once this disappointment has passed, you will give us another chance and that your next experience on our site will meet your expectations. Have a nice day.
1 /5
★☆☆☆☆

DELIVERY TIME TOO LONG

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Claire M.
purchased on 29/08/2024
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Answer from Wesco
Hello and thank you for sharing your feelings about the delivery of your order. Our teams are constantly striving to ship orders as quickly as possible so that they reach our customers as soon as possible. We understand that this processing time may have seemed long to you, and we sincerely regret that it may have affected your overall perception of Wesco. After checking, we confirm that your delivery did indeed take place within the allotted time, according to the dates announced in your order confirmation. We thank you for your understanding and hope that you will trust us again by visiting us soon at wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Delivery delay of more than 3 weeks! And the delivery person shows up without any email or SMS to warn. Without any commercial gesture from Wesco, I will not order from you again.

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Gabriel C.
purchased on 19/08/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We fully understand your dissatisfaction regarding the delivery delay. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed, but we are sorry to learn that the carrier did not follow this process to communicate the exact delivery date to you. We sincerely apologize. We hope you will give us a second chance in the future and that we can serve you better. Have a nice day.
1 /5
★☆☆☆☆

I am very disappointed, ordered a rectangular table which should have 4 legs, I only received 3 legs, and I can't reach customer service. A case has been opened with after-sales service via email and to this day no response... Sending a leg so I can assemble my table should have been quick. For the price of the material, I am really disappointed... Otherwise, in terms of quality, nothing to complain about, it's really good material. Waiting for the missing leg to be able to assemble the little teddy bear table.....

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Coralie L.
purchased on 05/09/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize for this oversight in preparing your order. Our customer service has taken your complaint into account and will proceed with sending the missing leg. We thank you for your understanding and patience. We hope to have the pleasure of seeing you again on our site. Have a nice day.
1 /5
★☆☆☆☆

Furniture without screws and despite the complaint, nothing received

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Ecile Maternelle Zola -.
purchased on 26/08/2024
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1 /5
★☆☆☆☆

Very dissatisfied because there were many problems with the delivery of my order and I ultimately never received it!!!

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Ogec Notre Dame Des Anges -.
purchased on 12/07/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We are sincerely sorry that the delivery service did not meet your expectations and our quality commitments. We fully understand your dissatisfaction and we apologize. Our customer service has offered you a credit for your next order and we sincerely hope that you will give us the opportunity to provide you with a more satisfactory experience in the future. Have a nice day.
1 /5
★☆☆☆☆

I did not receive the correct product.

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Florence L.
purchased on 04/09/2024
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Answer from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for this error. Our customer service has processed your complaint and is taking the necessary steps to ship the product corresponding to your initial order. We thank you for your understanding and hope you will return to our site next time despite everything. Have a nice day.
1 /5
★☆☆☆☆

The site is not the problem, it is rather the customer service that delays orders 15 days after validating them for fallacious reasons.

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De Lieuvin -.
purchased on 15/07/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We are sorry that the delivery of your order was delayed. This summer, due to the Olympic Games in Paris, our delivery providers faced access constraints in certain areas, which unfortunately impacted delivery times. We did our best to inform our affected customers by email and sincerely regret that this extended delay may have caused you inconvenience. We understand your frustration, but this situation remains beyond our control. We hope to have the opportunity to serve you again under better conditions and thank you for your understanding. Have a nice day.
1 /5
★☆☆☆☆

The delivery was terrible... the package was slipped between two mailboxes, we didn't find it on the day of delivery, we contested the delivery. The return from Chronopost and Wesco was 'The package was deposited in the mailbox in a safe place' we found the package 10 days later.... obviously, it got wet and molded. We are waiting for a refund or a gesture...

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Giovana H.
purchased on 24/08/2024
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Answer from Wesco
Hello and thank you for sharing your customer experience with us. We are sincerely sorry for the inconveniences you encountered during delivery, which do not correspond at all to the quality of service we offer. We have informed our logistics department to ensure that this situation does not happen again in the future. Your complaint has been handled by our customer service and new products have already been shipped to you. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
1 /5
★☆☆☆☆

Waiting for a response regarding the complaint made. - delivery times not respected. incomplete delivery - damaged furniture....

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Nathalie A.
purchased on 26/07/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience. We sincerely apologize for the issues encountered. Meeting deadlines and the quality of our products are at the heart of our commitments, and we regret that this was not the case this time. Due to the back-to-school period, our customer service is indeed experiencing a longer response time. However, we assure you that our team will contact you by the beginning of next week to resolve this issue. We fully understand your dissatisfaction and hope to have the opportunity to provide you with a better experience during your next visit to our site. Have a nice day
1 /5
★☆☆☆☆

It was agreed for delivery on August 27, 2024. I was present in the morning, 2 of my colleagues during the day. The delivery person had my personal phone number. No one showed up at the school and the delivery tracking was updated for a delivery scheduled for September 5, after the start of classes.

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Ecole Maternelle Marie Mauron E.
purchased on 08/08/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We completely understand your frustration and sincerely apologize for this inconvenience. We are particularly sorry that the delivery did not take place on the scheduled date, despite your presence. We know how important this order is, especially before the start of the school year, and we are aware that this situation puts you in a delicate position. Since the delivery is handled by an external carrier, we remain dependent on their level of commitment. We have informed our logistics department of the problem in order to obtain explanations from the concerned carrier. If you encounter any further difficulties related to the delivery of your order, we invite you to contact our customer service directly at 05 48 800 166. We hope to have the opportunity to provide you with a better experience during your next visit to wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

I did not receive the right products and I am still waiting for news from customer service.

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Sandra N.
purchased on 28/07/2024
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Answer from Wesco
Hello and thank you for your message. Our customer service has received your complaint regarding this order preparation error. Due to the summer holiday period, your request will be processed during the course of next week. We assure you that our services will do everything possible to provide you with a response as soon as possible. Thank you for your understanding and see you soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Always a problem with Wesco and customer service never responds. Very disappointed.

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Crèche Parentale Pirouett C.
purchased on 05/07/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We are sorry to read about your disappointment and to find that this is a recurring feeling as customer satisfaction remains our priority every day. We sincerely apologize if this commitment was not met during your previous shopping experiences on our site. Your complaint is being processed by our customer service so that a solution can be provided to you as soon as possible. We hope you will give us a second chance to make a better impression by returning to our site in the future. Have a nice day.
1 /5
★☆☆☆☆

Site is okay but not very intuitive.

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Maryline C.
purchased on 06/07/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback on your experience. We are particularly attentive to comments regarding the user experience on our site (intuitiveness, ease of navigation...). We would be happy to learn more about the difficulties you encountered, so please feel free to write to us at [email protected]. Your feedback is valuable to help us identify areas for improvement and provide you with an even better experience during your next visit to our site. Have a nice day.
1 /5
★☆☆☆☆

Ahhh

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Coline T.
purchased on 03/07/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product and your feedback on your experience. Your comment does not provide any indication of your appreciation of our site or our services. It has therefore not been published as it cannot provide guarantees or advice to future buyers.
1 /5
★☆☆☆☆

A catastrophic packaging, bent, torn, and open boxes. As a result, two cardboard shelves were damaged. However, the product meets my expectations, but I had to use the replacement shelf immediately. No possibility of change for the future.

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Marie J.
purchased on 30/06/2024
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1 /5
★☆☆☆☆

I received the boots ordered on May 31 with a manufacturing defect, I immediately sent a complaint, it is June 20 and I still have no response from them. Abused

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Jean Marc H.
purchased on 23/05/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. Our customer service is aware of your complaint and has contacted you directly to provide a solution. We apologize for this inconvenience, especially since we have never received negative feedback on this product until now. In parallel, we have also forwarded your feedback to our quality department. We hope to have the pleasure of seeing you again soon on our site. Have a nice day.
1 /5
★☆☆☆☆

Not very responsive customer service, very disappointed.

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Fatima B.
purchased on 07/06/2024
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1 /5
★☆☆☆☆

Little or no information about delivery. Some items missing upon delivery but impossible to get information.

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Cosette R.
purchased on 04/06/2024
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Answer from Wesco
Hello and thank you for sharing this situation with us. We are sorry that the delivery went this way and we apologize. We invite you to contact us at [email protected] so that our customer service can analyze the situation and take the necessary measures to provide you with a satisfactory solution. We hope you will give us a second chance to make a better impression and that you will renew your trust by coming back to visit us soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Delivery ok

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Association C.
purchased on 24/05/2024
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Answer from Wesco
Hello, Your message does not match the rating given and cannot be published on our site. Thank you for your understanding.
1 /5
★☆☆☆☆

Very dissatisfied with my item and the handling of my request by customer service.

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Joanna C.
purchased on 05/06/2024
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Answer from Wesco
Hello and thank you for sharing your point of view by leaving a review on our site. At Wesco, we are uncompromising on safety. That’s why all our products meet current standards and are checked by our quality service before being listed on our site. In the event of a customer return following the purchase of a product, we obviously carry out a quality check directly in our stock and take the necessary measures if needed. In your case, if you have a complaint about one of the products in your order, we are here to listen, so please write to us at [email protected]. Furthermore, by purchasing on our site, you are trusting a French company favored by early childhood professionals for nearly 50 years. Similarly, by choosing Wesco, you support the employment of our 220 employees in France. For all these reasons, we cannot lower ourselves to the level of certain e-commerce giants that practice particularly aggressive pricing. We hope that in light of these elements, you will recognize the seriousness and commitment of the Wesco brand. Finally, we invite you to visit our corporate site http://www.wesco-group.com to discover our CSR policy. We hope that your trust will be renewed and that you will come back to visit us soon on our site. Have a nice day.
1 /5
★☆☆☆☆

The ordered tablets do not match our chairs at all and despite phone calls and emails, there has still been no return of the items, nor exchange, nor refund. Very dissatisfied +++

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Rachel H.
purchased on 15/04/2024
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Answer from Wesco
Hello and thank you for sharing your situation with us. Our customer service has received your complaint and will address it within 48 hours so that a solution can be proposed to you. Given the public holidays that have followed one another at the beginning of May, our response times are a bit impacted. Our teams are doing their best to return to normal very quickly. We thank you in advance for your understanding and the additional patience we are asking of you. Have a nice day.
1 /5
★☆☆☆☆

Disappointing. 2 beds ordered but only one received....and I am made to understand that this is not possible! Proof in hand, weight of the package for only 1 bed, wesco is acting in bad faith, stuck on the number of packages delivered and not on the products ordered! Unbelievable! I should have ordered from Amazon. Never had a problem with them.

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Anne Isabelle C.
purchased on 18/04/2024
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Answer from Wesco
Hello and thank you for sharing your feedback here. We regret this situation and sincerely apologize. Our customer service is currently shipping the missing bed. We hope you will give us a second chance to make a better impression by returning later to wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

LKIT BABImodules MINI Nature Very poor quality KIT BABImodules MINI Nature I will return it Chinese manufacturing very small size module Not suitable for a child aged 1 to 2 years and not recommended for a nursery Not compliant with the image

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Irene P.
purchased on 19/02/2024
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Answer from Wesco
Hello and thank you for sharing your point of view. Upon reading your comment, we would like to clarify a few points to avoid misleading future buyers. Our motor skills modules are manufactured in France in Sarthe and Deux-Sèvres by teams of leatherworkers with recognized expertise for many years. Our products are checked at all stages to ensure a high level of quality and comply with current safety standards. In the event of a proven quality issue, we invite you to submit a complaint to our customer service at [email protected] specifying the problem encountered and attaching photos. Finally, we remind you that in the product sheet we clearly specify the dimensions of the product, the use for which it was designed ("Small dimension version of our BABImodules, the MINIS were specially designed to fit small spaces or to quickly set up a motor skills course in a multi-use space") and that this information is supported by visuals and videos in real situations with children aged 1 to 3 years. If you have a sufficiently large space in your structure to accommodate a motor skills course, we advise you to turn to our emblematic BABIMODULES range. Finally, if you need advice on our different ranges before placing an order, don't forget that there are various options available to contact our customer service (https://www.wesco.fr/services-client.html): online chat on our site, phone call at 05 49 800 166. Have a nice day.
1 /5
★☆☆☆☆

Initial order from 23/12/24 delivered in 3 parts! The last item received was invoiced on 09/03/24 and delivered on 13/03/24 but at a rate dating from before February 2024!!! And I am told that this is normal! The unavailability of items is not my fault. If the price decreased in February 2024, why was the March billing not based on the new February rate? Incomprehensible!

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Peggy V.
purchased on 23/12/2023
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1 /5
★☆☆☆☆

Too long delay, hotline impossible to reach for advice on products, no refund but a credit note

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Sarl Tremplin -.
purchased on 31/01/2024
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1 /5
★☆☆☆☆

The package was sent over my gate in the rain.... very disappointed

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Stephanie G.
purchased on 20/02/2024
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Answer from Wesco
Hello and thank you for taking the time to report the problem encountered. We sincerely apologize as this situation (beyond our control) should not have occurred and goes against our quality commitments. We have just informed our logistics service so that the necessary actions are taken with the concerned carrier and that this does not happen again. We hope that your trust in Wesco will remain intact and that you will return to see us soon on wesco.fr. Have a good day.
1 /5
★☆☆☆☆

I have written to customer service three times, never received any response. The slide was delivered super late and no compensation or gesture from you. I find the service deplorable. I am really disappointed.

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Au Café Des Bébés -.
purchased on 11/01/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to read about your dissatisfaction and we sincerely apologize. Unfortunately, there was a temporary stock shortage on this slide reference which consequently impacted the initially planned delivery time. Our customer service informed you by email in mid-February about this delay. We hope that the slide will bring joy to the children and that you will give us a second chance to make a better impression by returning to see us soon on wesco.fr. Have a good day.
1 /5
★☆☆☆☆

1 month wait for delivery to receive a defective product. Then over 10 days to address a customer service issue! Way too long

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Hassnaa D.
purchased on 19/01/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered and we present our apologies. Our customer service is sending the initially missing products. You will soon be able to view our 2024 catalog online via the following link: https://www.wesco.fr/nos-catalogues.html. We thank you in advance for your understanding and hope to see you again soon on wesco.fr. Have a good day.
1 /5
★☆☆☆☆

Does not work.

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Aline H.
purchased on 14/02/2024
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1 /5
★☆☆☆☆

Product poorly packaged (just plastic) pierced by a nail. Customer service has not responded for a week.

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Camille B.
purchased on 26/01/2024
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Answer from Wesco
Hello and thank you for taking the time to alert us this way. We sincerely apologize for the problem encountered and we offer our sincerest apologies. Our customer service is proceeding today with a new shipment of the product as a replacement. We thank you in advance for your patience and understanding while waiting to receive the product again. We hope you will give us a second chance to make a better impression by coming back to see us soon on wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Tricycle arrived with a warped front wheel and a broken plastic part, return request made to customer service 5 days ago and unsuccessful phone call. Our request has still not been processed and we have no information... Given the price of the tricycle, it's shameful!! Better to buy another model elsewhere, run away.

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Amelie C.
purchased on 17/01/2024
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1 /5
★☆☆☆☆

I canceled the order due to non-compliance with the indicated deadlines. Wesco confirmed the cancellation and sent me a zero invoice. Then they indicated that the package was shipped. I did not receive the package and was charged. I will therefore put them on notice to immediately refund the funds paid.

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Xavier O.
purchased on 29/11/2023
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Answer from Wesco
Hello and thank you for alerting us in this way. We sincerely apologize for the problem encountered; it is an exceptional malfunction of our payment platform. Our customer service has indeed processed the refund of your order amount, and our internal teams are taking the necessary steps to ensure that the problem does not recur. We hope you will give us a second chance to make a better impression by returning to wesco.fr. Have a nice day.
1 /5
★☆☆☆☆

Very disappointed with the delivery. I paid more for express delivery. The deadlines were not only not respected, but the delivery took 3 days for a wooden kitchen. Finally, the card was debited while the delivery was not made.

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Stephanie L.
purchased on 16/12/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review following your purchase. After our investigation, indeed the contractual conditions of express delivery were not respected and we sincerely apologize for this incident. Our customer service is currently taking the necessary steps to refund you the shipping costs corresponding to the express delivery. We hope that the wooden kitchen will still bring you satisfaction and that it will provide long hours of play for the children. We would be happy to have a second chance to make a better impression and to see you again in 2024 on our wesco.fr site. Have a nice day.
1 /5
★☆☆☆☆

I received the broken chest, I request a refund, you send me 2 documents, one telling me that I need to return the damaged goods at my expense, so 13.90 euros. With a label to stick on the package to send it back to you, which I did on Wednesday 20/12/2023 in the evening, and the next day I receive a message saying that it is not necessary given the photos I sent you, and that you will send me a chest. So in all this, it costs me, I want to send you all the proof of your letter and my shipment to Chronopost, as by chance, [email protected] tells me that my message is refused. Thank you Wesco, very disappointed.

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Popy B.
purchased on 12/12/2023
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1 /5
★☆☆☆☆

Received package opened

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Laetitia N.
purchased on 15/11/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We sincerely apologize for the problem encountered. From reading your comment, it is difficult for us to know if it was an oversight at the time of order preparation or if it was a problem related to the transport of your order (damaged package and lost parts). However, in order to provide you with a solution, could you please write to us at [email protected] specifying the missing parts (screws or others)? Our customer service team will do what is necessary to send them to you as soon as possible. We sincerely regret the inconvenience caused and we hope to see you again soon on wesco.fr. Have a good day.
1 /5
★☆☆☆☆

Packaging box damaged and open. Defective item.

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Acheteur Vérifié
purchased on 08/09/2023
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Answer from Wesco
Hello and thank you for taking the time to write to us to share your feedback. We apologize for the inconvenience caused. Sometimes our orders suffer from the unpredictability of transport and the delivery service does not meet our quality commitment. Our customer service is proceeding with a new shipment of your order. We thank you in advance for your patience and hope that the products will meet your expectations. We look forward to seeing you again soon on wesco.fr, and we wish you a very good day.


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