/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I still haven't been delivered and there's no way to know where it is, shameful.
Acheteur Vérifié
purchased on 02/10/2023
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Answer from Wesco
Hello and thank you for sharing your feedback with us. We sincerely regret the situation you are in and we offer our sincerest apologies. After an internal investigation, we have confirmed that your package was lost by the carrier. A new order is being prepared on our side and will be shipped as soon as possible so that it reaches you quickly. The uncertainties of transport are beyond our control and we hope you will not hold this against us. We look forward to seeing you again soon on our site wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
I bought the advantage card which never worked for free delivery despite several emails sent, no solution found and after several requests for a refund of this card no response... I am very disappointed!
Acheteur Vérifié
purchased on 24/08/2023
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Answer from Wesco
Hello and thank you for taking the time to explain your situation. In our T&Cs, we specify that membership in the Advantage Club allows free delivery to a parcel relay from €25 of purchase only on eligible products. Your order contained non-eligible products which explains why you could not benefit from free delivery. Your emails went unanswered because you replied to automatically sent emails (order confirmation in particular). We remain at your disposal at [email protected]. We hope that the explanation of the contractual elements of our Advantage Club will allow you to no longer doubt our honesty. We look forward to seeing you again soon on wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
Very, very disappointed. I ordered 3 items. I was only delivered the activity ball which was all greasy and full of oil and impossible to inflate. I am still waiting for the rest of my items and have been unable to get a clear response so far. I will never order from this site again.
Acheteur Vérifié
purchased on 07/09/2023
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We sincerely apologize, and we regret that your experience with Wesco has gone this way. Our customer service is aware of the partial delivery and has just proceeded with a new shipment of the missing items. However, our customer service was never informed of the problem encountered with the activity ball. Therefore, could you please submit a complaint to the address [email protected] so that we can provide you with a solution? We renew our apologies and hope you will give us a second chance to make a better impression by returning to us later on wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
I still have not received the product..
Acheteur Vérifié
purchased on 25/08/2023
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1
/5
★☆☆☆☆
Debits the amount, credits it back, and debits it again. A site where there is zero trust regarding banking details. As for the delivery, for your information, the delivery people do not come up to your home but park double-file and leave the packages at the bottom of the building.
Acheteur Vérifié
purchased on 08/09/2023
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Answer from Wesco
Hello and thank you for sharing your feedback. We assure you that we comply with regulations and that we do not have your banking details in any way. Your first order attempt failed at the payment stage, so there was no financial transaction for that one. On the same day, you placed a second identical order that was successfully completed and the payment was validated. Furthermore, according to our General Terms and Conditions of Sale, delivery is understood to be at the foot of the building (no delivery upstairs). Therefore, there was no bad faith on the part of the delivery service. We hope that these elements will ease your doubts about us and that you will one day wish to return to us on wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
Not satisfied at all
Acheteur Vérifié
purchased on 30/08/2023
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1
/5
★☆☆☆☆
Order not received in full, report made without feedback
Acheteur Vérifié
purchased on 09/08/2023
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Answer from Wesco
Hello and thank you for alerting us this way. Our customer service is taking the necessary steps with the carrier, your report is being processed. We sincerely apologize for the inconvenience caused and thank you in advance for your patience while your case is being processed. We hope you will give us a second chance by coming back to see us soon on wesco.fr. Have a good day.
1
/5
★☆☆☆☆
Hello, I am more than disappointed with this order: a kitchen trio for my guests, one piece arrived with broken knobs. A second has screws longer than the other furniture and thus the screws damaged the facade. Emails and complaints. No response. Aside from all this, the quality of the furniture is top-notch.
Acheteur Vérifié
purchased on 23/08/2023
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Answer from Wesco
Hello and thank you for bringing the encountered problems to our attention. We sincerely apologize as our quality commitment was not met for this order. Our customer service has taken your complaint into account and is currently replacing the defective parts. We are sorry for the inconvenience caused and thank you in advance for your patience. We hope that the children will soon be able to enjoy this role-playing game and we wish them many hours of play. We look forward to seeing you again soon on wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
Order from 02/08 (1 month before school starts!) for pencils for my daughter, received on 11/08: 3 walking ropes! and no pencils despite the correct delivery note inside, complaint made online on the site + 2 phone calls (16 and 23/08) (there is a lot of delay in customer service!) Conclusion: 15 days of waiting still no news from customer service nor pencils for school starting in 1 week. Not serious and not responsive! I do not recommend!
Acheteur Vérifié
purchased on 02/08/2023
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1
/5
★☆☆☆☆
About €200 of order and no commercial gesture mentioned for my previous order of €1300, very disappointing. So more than disappointed with WESCO for product quality, prices, customer service. I do not recommend at all.
Acheteur Vérifié
purchased on 14/08/2023
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Answer from Wesco
Hello and thank you for sharing your shopping experience on our site. We are sincerely sorry to read about your dissatisfaction and we apologize. As a member of the Wesco & Me Advantage Club, you enjoy exclusive benefits all year round. After checking on our side, you do indeed have a gift voucher (sent to your email address and visible in your customer account) to use at the time of placing an order on our site. If some products from your order do not meet your satisfaction or are defective, our customer service is of course at your disposal at the following address: [email protected]. Have a nice day.
1
/5
★☆☆☆☆
Good quality products but item received not in accordance with the site description. Returned free of charge. I received a credit note to use on the site, but with shipping costs to add. I am unhappy with this experience.
Acheteur Vérifié
purchased on 06/07/2023
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1
/5
★☆☆☆☆
Disappointed, damaged product
Acheteur Vérifié
purchased on 03/07/2023
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1
/5
★☆☆☆☆
I did not receive the package
Acheteur Vérifié
purchased on 28/06/2023
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1
/5
★☆☆☆☆
Mediocre quality!
Acheteur Vérifié
purchased on 19/06/2023
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1
/5
★☆☆☆☆
Great disappointment, no respect for delivery deadlines (over 10 days) and no communication when there is a problem with the delivery even though the phone and email details were provided.
Acheteur Vérifié
purchased on 03/05/2023
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1
/5
★☆☆☆☆
The colors of the product received do not match the item presented on the site. Why did I insist on going through your site when these colors were available on other toy sites for 15€ less...
Acheteur Vérifié
purchased on 29/04/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. On our product sheet, in the technical specifications, we specify that this product is available in multicolor. Therefore, we have several colors in stock that are delivered randomly. This mention does not seem explicit enough and we completely understand your disappointment. To prevent this from happening again to future buyers, we will update the product sheet by adding photos in another color. We sincerely apologize and invite you to contact our customer service at [email protected] if you do not wish to keep the product. Finally, by choosing WESCO, you support a French SME with a real Social and Environmental Responsibility policy, particularly committed to children. That is why we cannot compete with some e-commerce giants that offer particularly low prices. We hope you will give us a second chance to make a better impression by visiting us again later on wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
We have not received anything to date.
Acheteur Vérifié
purchased on 29/04/2023
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Answer from Wesco
Hello and thank you for this feedback. We attach great importance to the quality of our services. Unfortunately, our carrier did not have the correct phone number to contact you. A new appointment has been rescheduled for tomorrow. We apologize and hope that you will still come back to see us at http://www.wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
Order not received although it is noted as delivered to my mailbox.
Acheteur Vérifié
purchased on 20/01/2023
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1
/5
★☆☆☆☆
Your site is problematic and outdated: - my wife was blocked claiming a card rejection problem by our bank. However, our card works very well elsewhere and the bank confirmed that there was no rejection on their part. - when trying to place an order and there is this famous rejection, we go back to the beginning and wait for another payment method to be proposed. But not only is this not the case, but also our entire order has disappeared. Result: my wife needs to set up her nursery and was supposed to order nearly €1000 worth of items. The first order started with you represented more than €500 but due to the problems encountered we ordered less than €300 from you. And we are in the process of ordering the rest elsewhere. - As a result, having to restart the operation and re-enter the items several times due to these malfunctions, we also did not request a quote for a discount. Finally, we called your support several times to try to resolve the problem but no solution was provided or even sought, and we only encountered unproactive people on the phone. What does one have to do with you to get someone to take charge of a customer's problem? Hoping to be heard.
Acheteur Vérifié
purchased on 20/12/2022
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Answer from Wesco
Hello and thank you for taking the time to report these malfunctions with precision. First of all, we apologize because your shopping experience on our site has been laborious and particularly disappointing. The payment rejection may be explained by the limit on your credit card and this situation remains independent of our will. We are sorry that communication with our teams has not met your expectations and we renew our apologies. We have informed WESCO's commercial management as well as the sales manager in your area so they can get back in touch with you directly. We sincerely hope that things will calm down and we hope you will give us a second chance to make a better impression by returning to http://www.wesco.fr in the future. Have a nice day.
1
/5
★☆☆☆☆
Disappointed because of inadequate packaging that damaged the card! Partial delivery, I'm missing one card and the storage tube! For a Christmas gift, the gift is late!
Acheteur Vérifié
purchased on 30/11/2022
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Answer from Wesco
Hello, we thank you for taking the time to share your feedback. We understand your disappointment regarding this delivery experience and we apologize for the inconvenience caused. Our after-sales service has registered your complaint. However, in order to offer you a solution quickly, an email was sent to you by our customer service team on 15/12, which has remained unanswered to this day. Our after-sales service is at your disposal to compensate you. We hope you will give our site another chance, looking forward to seeing you soon at http://www.wesco.fr, have a nice day.
1
/5
★☆☆☆☆
I paid for a chronopost for nothing hoping for a delivery scheduled for Monday 5/12 in vain because the address I wrote during payment was only communicated halfway, yet it was to be delivered to the only care house in this location, which I had also indicated, but neither wesco nor chronopost called or emailed me to resolve the delivery, nothing before my call to only understand that I was the only one penalized by this communication error between wesco and chronopost despite the address indicated on the wesco site.
Acheteur Vérifié
purchased on 01/12/2022
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Answer from Wesco
Hello, thank you for taking the time to share your experience with us. We understand your disappointment regarding this delivery that did not go according to WESCO's quality commitments and we apologize for that. To compensate you, our customer service will contact you to refund the express delivery. We hope that despite this unfortunate experience, your order will bring you full satisfaction in use and will encourage you to give our site a second chance, have a good day.
1
/5
★☆☆☆☆
I never received my order even though it was shipped on November 17. The customer service is unreachable so I don't know what's going on. I sent an email and they offered me a complaint that will be processed within 10 days, unacceptable!
Acheteur Vérifié
purchased on 13/11/2022
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1
/5
★☆☆☆☆
You entrusted my order to a terrible carrier who left the 4 packages on my doorstep for anyone to see, risking them being stolen. This is unacceptable. I was not at home since the delivery was scheduled between November 16 and 18. The order seems correct although I have not assembled the beds. I have no issues with the quality of your items. Avoid this carrier GLS in the future, which many say does a poor job; the packages were left haphazardly and prevented my neighbor from leaving his house. The carrier is also unreachable. Thank you.
Acheteur Vérifié
purchased on 05/11/2022
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Answer from Wesco
Hello, we thank you for notifying us through this channel. Indeed, the order was delivered before the announced deadlines and we understand your disappointment regarding this delivery experience. We have escalated your feedback on this unsatisfactory service to our logistics department so that they can take the necessary measures to prevent this situation from happening again. We hope you will give WESCO another chance and we look forward to seeing you again soon on wesco.fr, have a nice day.
1
/5
★☆☆☆☆
Package never received, even though we were on tour: no tracking.
Acheteur Vérifié
purchased on 01/08/2022
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Answer from Wesco
Hello and thank you for alerting us through this channel. Indeed, the delivery of your package did not happen as quickly as expected due to an incomplete address on your customer account. Our carrier has informed us that they contacted you to clarify the address and presented themselves several times. To avoid this situation from happening again, we invite you to carefully check your delivery address when placing your order. Our customer service indicates that the delivery was successfully made on 29/08, and we hope that our products will meet your satisfaction and that we will see you again soon on Wesco.fr, have a nice day.
1
/5
★☆☆☆☆
Complicated navigation as soon as we go to another page. The site does not keep the chosen section and the items placed in the cart. Always have to redo it!
Acheteur Vérifié
purchased on 22/08/2022
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Answer from Wesco
Hello, thank you for your feedback. Your browsing experience on our site did not satisfy you, and we are sorry for that. After forwarding your comment to our web team, it seems that we have already encountered a similar problem, the browser, which was more up to date, was then the cause. We recommend updating your browser, as the problem may come from there. If this is not the case, we would like to thank you for taking the time to share your experience with us. Our teams are mobilized daily to continue improving our site and your feedback is valuable to us, as customer satisfaction is our priority. We hope you will give Wesco another chance and we wish you a good day
1
/5
★☆☆☆☆
2 missing items in my package, no response to my complaint email. The material is quite quality but in case of issues, don't expect the site to compensate or respond!
Acheteur Vérifié
purchased on 10/08/2022
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Answer from Wesco
Hello, thank you for taking the time to alert us this way. We understand your disappointment regarding the processing time of your complaint and we apologize for it. Our after-sales service is mobilized daily to respond to our customers, however, they sometimes have a delay of one or two days in processing. We hope that the solution proposed by our team during the processing of your complaint, namely the reshipment of the missing products, satisfies you. Our after-sales service has noted that the package presented to you had been re-taped, we are forwarding this experience to our logistics service to prevent this situation from happening again. We sincerely hope that the response provided by our team will encourage you to give Wesco a second chance, have a good day
1
/5
★☆☆☆☆
Hello, very angry, the deadlines are not respected and we are very poorly received on the phone despite an order of almost €10,000!!!! We are opening our nursery on September 1st and we will not have tables or chairs for the children.... We will have to go camping. We should have been informed from the start; I would have placed my order elsewhere. Not professional at all. This is my first order and my last... the director.
Acheteur Vérifié
purchased on 09/08/2022
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Answer from Wesco
Hello, thank you for taking the time to write to us. We understand your disappointment and apologize for the inconvenience caused. For several months, the health crisis and more recently the unstable geopolitical context have disrupted logistics activities, causing us supply and transport difficulties. We are doing our best to ship our customers' orders as quickly as possible and to inform them about delivery times. That is why the order confirmation message sent to your email on August 2nd mentions two different delivery dates, between August 16 and 18 for the first part of the order, and between September 21 and 23 for the second part of the order. We regret that you were not aware of this information. We invite you to contact our customer service at 05 49 80 01 66 starting September 1st, who will be able to inform you about the shipment of the rest of your order. Despite this bad experience, we hope that our products will bring you complete satisfaction in use, and that you will give WESCO another chance. Have a nice day.
1
/5
★☆☆☆☆
I never received my order, the carrier GLS indicated that it was delivered and signed. I can't reach them. Wesco asked me to fill out an online complaint form without telling me the follow-up of events. I ordered on July 14, it is now August 10 and I have no news. I paid for the item not received and the delivery not made. The after-sales service is deplorable.
Acheteur Vérifié
purchased on 14/07/2022
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Answer from Wesco
Hello and thank you for taking the time to provide us with your feedback through this channel. Our service regarding the shipment of your order did not meet our quality commitments, and we apologize for this situation. We are forwarding the information to our logistics department, which will be able to liaise with the carrier in question regarding this incident, which is beyond our control. Our customer service team received your complaint on August 5th, processed it today, and got back to you this morning. We hope that the proposed solution, namely a full refund of your order, will satisfy you and encourage you to give WESCO another chance. Have a nice day.
1
/5
★☆☆☆☆
Items received by mistake
Acheteur Vérifié
purchased on 21/07/2022
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Answer from Wesco
Hello, thank you for alerting us through this means. We apologize for the inconvenience caused. We invite you to contact our after-sales service by email at [email protected], so we can understand the problem to prevent it from happening again in the future and offer you a solution to resolve it. Hoping to see you again soon on our site, have a good day
1
/5
★☆☆☆☆
The order received is incomplete. I cannot assemble the play kitchen. For the price paid, I expected a quality service. I will go to IKEA next time...
Acheteur Vérifié
purchased on 15/07/2022
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Answer from Wesco
Hello, we thank you for notifying us of this problem through this means. Indeed, if you received an incomplete order, it seems that it is an error on our part and this does not correspond to our quality commitments. We understand your disappointment and sincerely apologize for the inconvenience caused. We attach the utmost importance to our customers' satisfaction, which is why we are keen to offer you a solution that will fully satisfy you. To do this, we invite you to contact our customer service at [email protected] or at 05 49 80 45 05 and to send them a photo of the incomplete package in order to make a complaint. We will strive to provide you with a response so that you can quickly enjoy the ordered play kitchen. We hope you will give WESCO another chance, have a nice day.