/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Good quality products but item received not in accordance with the site description. Returned free of charge. I received a credit note to use on the site, but with shipping costs to add. I am unhappy with this experience.
Acheteur Vérifié
purchased on 06/07/2023
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1
/5
★☆☆☆☆
Disappointed, damaged product
Acheteur Vérifié
purchased on 03/07/2023
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1
/5
★☆☆☆☆
I did not receive the package
Acheteur Vérifié
purchased on 28/06/2023
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1
/5
★☆☆☆☆
Mediocre quality!
Acheteur Vérifié
purchased on 19/06/2023
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1
/5
★☆☆☆☆
Great disappointment, no respect for delivery deadlines (over 10 days) and no communication when there is a problem with the delivery even though the phone and email details were provided.
Acheteur Vérifié
purchased on 03/05/2023
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1
/5
★☆☆☆☆
The colors of the product received do not match the item presented on the site. Why did I insist on going through your site when these colors were available on other toy sites for 15€ less...
Acheteur Vérifié
purchased on 29/04/2023
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Answer from Wesco
Hello and thank you for taking the time to leave a review. On our product sheet, in the technical specifications, we specify that this product is available in multicolor. Therefore, we have several colors in stock that are delivered randomly. This mention does not seem explicit enough and we completely understand your disappointment. To prevent this from happening again to future buyers, we will update the product sheet by adding photos in another color. We sincerely apologize and invite you to contact our customer service at [email protected] if you do not wish to keep the product. Finally, by choosing WESCO, you support a French SME with a real Social and Environmental Responsibility policy, particularly committed to children. That is why we cannot compete with some e-commerce giants that offer particularly low prices. We hope you will give us a second chance to make a better impression by visiting us again later on wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
We have not received anything to date.
Acheteur Vérifié
purchased on 29/04/2023
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Answer from Wesco
Hello and thank you for this feedback. We attach great importance to the quality of our services. Unfortunately, our carrier did not have the correct phone number to contact you. A new appointment has been rescheduled for tomorrow. We apologize and hope that you will still come back to see us at http://www.wesco.fr. Have a nice day.
1
/5
★☆☆☆☆
Order not received although it is noted as delivered to my mailbox.
Acheteur Vérifié
purchased on 20/01/2023
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1
/5
★☆☆☆☆
Your site is problematic and outdated: - my wife was blocked claiming a card rejection problem by our bank. However, our card works very well elsewhere and the bank confirmed that there was no rejection on their part. - when trying to place an order and there is this famous rejection, we go back to the beginning and wait for another payment method to be proposed. But not only is this not the case, but also our entire order has disappeared. Result: my wife needs to set up her nursery and was supposed to order nearly €1000 worth of items. The first order started with you represented more than €500 but due to the problems encountered we ordered less than €300 from you. And we are in the process of ordering the rest elsewhere. - As a result, having to restart the operation and re-enter the items several times due to these malfunctions, we also did not request a quote for a discount. Finally, we called your support several times to try to resolve the problem but no solution was provided or even sought, and we only encountered unproactive people on the phone. What does one have to do with you to get someone to take charge of a customer's problem? Hoping to be heard.
Acheteur Vérifié
purchased on 20/12/2022
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Answer from Wesco
Hello and thank you for taking the time to report these malfunctions with precision. First of all, we apologize because your shopping experience on our site has been laborious and particularly disappointing. The payment rejection may be explained by the limit on your credit card and this situation remains independent of our will. We are sorry that communication with our teams has not met your expectations and we renew our apologies. We have informed WESCO's commercial management as well as the sales manager in your area so they can get back in touch with you directly. We sincerely hope that things will calm down and we hope you will give us a second chance to make a better impression by returning to http://www.wesco.fr in the future. Have a nice day.
1
/5
★☆☆☆☆
Disappointed because of inadequate packaging that damaged the card! Partial delivery, I'm missing one card and the storage tube! For a Christmas gift, the gift is late!
Acheteur Vérifié
purchased on 30/11/2022
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Answer from Wesco
Hello, we thank you for taking the time to share your feedback. We understand your disappointment regarding this delivery experience and we apologize for the inconvenience caused. Our after-sales service has registered your complaint. However, in order to offer you a solution quickly, an email was sent to you by our customer service team on 15/12, which has remained unanswered to this day. Our after-sales service is at your disposal to compensate you. We hope you will give our site another chance, looking forward to seeing you soon at http://www.wesco.fr, have a nice day.
1
/5
★☆☆☆☆
I paid for a chronopost for nothing hoping for a delivery scheduled for Monday 5/12 in vain because the address I wrote during payment was only communicated halfway, yet it was to be delivered to the only care house in this location, which I had also indicated, but neither wesco nor chronopost called or emailed me to resolve the delivery, nothing before my call to only understand that I was the only one penalized by this communication error between wesco and chronopost despite the address indicated on the wesco site.
Acheteur Vérifié
purchased on 01/12/2022
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Answer from Wesco
Hello, thank you for taking the time to share your experience with us. We understand your disappointment regarding this delivery that did not go according to WESCO's quality commitments and we apologize for that. To compensate you, our customer service will contact you to refund the express delivery. We hope that despite this unfortunate experience, your order will bring you full satisfaction in use and will encourage you to give our site a second chance, have a good day.
1
/5
★☆☆☆☆
I never received my order even though it was shipped on November 17. The customer service is unreachable so I don't know what's going on. I sent an email and they offered me a complaint that will be processed within 10 days, unacceptable!
Acheteur Vérifié
purchased on 13/11/2022
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1
/5
★☆☆☆☆
You entrusted my order to a terrible carrier who left the 4 packages on my doorstep for anyone to see, risking them being stolen. This is unacceptable. I was not at home since the delivery was scheduled between November 16 and 18. The order seems correct although I have not assembled the beds. I have no issues with the quality of your items. Avoid this carrier GLS in the future, which many say does a poor job; the packages were left haphazardly and prevented my neighbor from leaving his house. The carrier is also unreachable. Thank you.
Acheteur Vérifié
purchased on 05/11/2022
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Answer from Wesco
Hello, we thank you for notifying us through this channel. Indeed, the order was delivered before the announced deadlines and we understand your disappointment regarding this delivery experience. We have escalated your feedback on this unsatisfactory service to our logistics department so that they can take the necessary measures to prevent this situation from happening again. We hope you will give WESCO another chance and we look forward to seeing you again soon on wesco.fr, have a nice day.
1
/5
★☆☆☆☆
Package never received, even though we were on tour: no tracking.
Acheteur Vérifié
purchased on 01/08/2022
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Answer from Wesco
Hello and thank you for alerting us through this channel. Indeed, the delivery of your package did not happen as quickly as expected due to an incomplete address on your customer account. Our carrier has informed us that they contacted you to clarify the address and presented themselves several times. To avoid this situation from happening again, we invite you to carefully check your delivery address when placing your order. Our customer service indicates that the delivery was successfully made on 29/08, and we hope that our products will meet your satisfaction and that we will see you again soon on Wesco.fr, have a nice day.
1
/5
★☆☆☆☆
Complicated navigation as soon as we go to another page. The site does not keep the chosen section and the items placed in the cart. Always have to redo it!
Acheteur Vérifié
purchased on 22/08/2022
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Answer from Wesco
Hello, thank you for your feedback. Your browsing experience on our site did not satisfy you, and we are sorry for that. After forwarding your comment to our web team, it seems that we have already encountered a similar problem, the browser, which was more up to date, was then the cause. We recommend updating your browser, as the problem may come from there. If this is not the case, we would like to thank you for taking the time to share your experience with us. Our teams are mobilized daily to continue improving our site and your feedback is valuable to us, as customer satisfaction is our priority. We hope you will give Wesco another chance and we wish you a good day
1
/5
★☆☆☆☆
2 missing items in my package, no response to my complaint email. The material is quite quality but in case of issues, don't expect the site to compensate or respond!
Acheteur Vérifié
purchased on 10/08/2022
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Answer from Wesco
Hello, thank you for taking the time to alert us this way. We understand your disappointment regarding the processing time of your complaint and we apologize for it. Our after-sales service is mobilized daily to respond to our customers, however, they sometimes have a delay of one or two days in processing. We hope that the solution proposed by our team during the processing of your complaint, namely the reshipment of the missing products, satisfies you. Our after-sales service has noted that the package presented to you had been re-taped, we are forwarding this experience to our logistics service to prevent this situation from happening again. We sincerely hope that the response provided by our team will encourage you to give Wesco a second chance, have a good day
1
/5
★☆☆☆☆
Hello, very angry, the deadlines are not respected and we are very poorly received on the phone despite an order of almost €10,000!!!! We are opening our nursery on September 1st and we will not have tables or chairs for the children.... We will have to go camping. We should have been informed from the start; I would have placed my order elsewhere. Not professional at all. This is my first order and my last... the director.
Acheteur Vérifié
purchased on 09/08/2022
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Answer from Wesco
Hello, thank you for taking the time to write to us. We understand your disappointment and apologize for the inconvenience caused. For several months, the health crisis and more recently the unstable geopolitical context have disrupted logistics activities, causing us supply and transport difficulties. We are doing our best to ship our customers' orders as quickly as possible and to inform them about delivery times. That is why the order confirmation message sent to your email on August 2nd mentions two different delivery dates, between August 16 and 18 for the first part of the order, and between September 21 and 23 for the second part of the order. We regret that you were not aware of this information. We invite you to contact our customer service at 05 49 80 01 66 starting September 1st, who will be able to inform you about the shipment of the rest of your order. Despite this bad experience, we hope that our products will bring you complete satisfaction in use, and that you will give WESCO another chance. Have a nice day.
1
/5
★☆☆☆☆
I never received my order, the carrier GLS indicated that it was delivered and signed. I can't reach them. Wesco asked me to fill out an online complaint form without telling me the follow-up of events. I ordered on July 14, it is now August 10 and I have no news. I paid for the item not received and the delivery not made. The after-sales service is deplorable.
Acheteur Vérifié
purchased on 14/07/2022
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Answer from Wesco
Hello and thank you for taking the time to provide us with your feedback through this channel. Our service regarding the shipment of your order did not meet our quality commitments, and we apologize for this situation. We are forwarding the information to our logistics department, which will be able to liaise with the carrier in question regarding this incident, which is beyond our control. Our customer service team received your complaint on August 5th, processed it today, and got back to you this morning. We hope that the proposed solution, namely a full refund of your order, will satisfy you and encourage you to give WESCO another chance. Have a nice day.
1
/5
★☆☆☆☆
Items received by mistake
Acheteur Vérifié
purchased on 21/07/2022
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Answer from Wesco
Hello, thank you for alerting us through this means. We apologize for the inconvenience caused. We invite you to contact our after-sales service by email at [email protected], so we can understand the problem to prevent it from happening again in the future and offer you a solution to resolve it. Hoping to see you again soon on our site, have a good day
1
/5
★☆☆☆☆
The order received is incomplete. I cannot assemble the play kitchen. For the price paid, I expected a quality service. I will go to IKEA next time...
Acheteur Vérifié
purchased on 15/07/2022
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Answer from Wesco
Hello, we thank you for notifying us of this problem through this means. Indeed, if you received an incomplete order, it seems that it is an error on our part and this does not correspond to our quality commitments. We understand your disappointment and sincerely apologize for the inconvenience caused. We attach the utmost importance to our customers' satisfaction, which is why we are keen to offer you a solution that will fully satisfy you. To do this, we invite you to contact our customer service at [email protected] or at 05 49 80 45 05 and to send them a photo of the incomplete package in order to make a complaint. We will strive to provide you with a response so that you can quickly enjoy the ordered play kitchen. We hope you will give WESCO another chance, have a nice day.
1
/5
★☆☆☆☆
I was not informed about the order tracking and I don't know if it has been delivered
Acheteur Vérifié
purchased on 05/05/2022
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear that you did not receive tracking information for your package; we place great importance on the quality of our services, whether it be advice or listening. That is why we invite you to contact our customer service in such situations; our team is at your complete disposal at 05 49 80 01 66. Regarding your order placed on May 5th, we can see that a confirmation email was sent to your email address on the same day, in which you could find the tracking link for your package. Your order was indeed shipped from our site on May 6th. From the moment the package leaves our site, you could track the delivery of your package via La Poste using the tracking link. We can see on the La Poste website that a delivery was indeed noted on May 11th in your mailbox. We hope we have answered your questions and look forward to seeing you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
I have already ordered several items from Wesco and have always been satisfied, but in this specific case, the item was damaged during transport. I find this deplorable, especially since it was the Easter bunny gift for my 4-year-old grandson.
Acheteur Vérifié
purchased on 27/03/2022
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Answer from Wesco
Hello, thank you for taking the time to provide us with your feedback. We are sorry to hear that your order was damaged during transport and understand your disappointment. Our customer service has taken your request into account and will get back to you in the coming days to provide you with a response that we hope will satisfy you. Despite this experience, we hope you will give WESCO another chance and that we will soon see you again on our site. Have a nice day.
1
/5
★☆☆☆☆
Damaged package and broken item. The complaint has been made.
Acheteur Vérifié
purchased on 29/03/2022
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Answer from Wesco
Hello, thank you for your feedback. We understand your disappointment and are sorry for the inconvenience caused. This experience is not in line with our quality commitments, our customer service team will get back to you as soon as possible to respond to your complaint. We still hope that you will trust WESCO again for your future purchases. Have a nice day.
1
/5
★☆☆☆☆
I tried several times to place an order on your site, but it didn't work. So I ordered from another store
Acheteur Vérifié
purchased on 29/03/2022
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site did not meet your expectations. To avoid encountering these problems again, we recommend that you create an account on the site, you will be able to place orders more easily than with a guest account. By creating an account, you will also have the possibility to save a list of your favorite items, to find on the site whenever you want, which should facilitate your purchases. We sincerely hope that this unfortunate experience will not prevent you from coming back to us at http://www.wesco.fr. Have a nice day
1
/5
★☆☆☆☆
Poster unprotected, arrived damaged, unusable.
Acheteur Vérifié
purchased on 24/03/2022
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear that the product received is unusable. This is obviously not in line with our quality and satisfaction commitments. Could you please send us a complaint by email to [email protected] attaching photos of the defective product? Our teams will get back to you as soon as possible. Thank you in advance for your cooperation and have a nice day.
1
/5
★☆☆☆☆
They sent me the wrong item, another item is not suitable and the return costs are at our expense. I usually order from Hoptoys and they are the best, last time I order from Wesco!!!
Acheteur Vérifié
purchased on 14/03/2022
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Answer from Wesco
Hello and thank you for your feedback. Your customer service request has been taken into account and a return was made to you on 31/03. We are sorry for this error and hope you will give WESCO a second chance for a future purchase. Have a nice day.
1
/5
★☆☆☆☆
I paid 12 euros to have it in 2 days, I received it in 5 days after!
Acheteur Vérifié
purchased on 16/03/2022
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Answer from Wesco
Hello and thank you for your feedback. We regret this delivery delay independent of our will: the timeframe does not correspond to the chosen service and your dissatisfaction is legitimate. We will report this anomaly to the concerned carrier and we will get back to you to offer a commercial gesture. We hope that despite this disappointment, you will trust WESCO for a future purchase. Have a nice day.
1
/5
★☆☆☆☆
The item arrived damaged in several places and one board was broken! I am very disappointed because I paid extremely dearly for it, €370.
Acheteur Vérifié
purchased on 21/02/2022
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Answer from Wesco
Hello and thank you for alerting us to the defective nature of the product received. We are particularly concerned about the quality of our products and this service does not meet our commitments in this regard. Our customer service has received your complaint and should provide you with a response during this week. We hope to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
The package containing the 4 legs and 4 wheels was open, I refused it, it only contained 4 legs and 3 wheels.
Acheteur Vérifié
purchased on 22/02/2022
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Answer from Wesco
Hello and thank you for alerting us this way. We are sorry to see that your order was delivered incomplete and we apologize for this error. To date, our customer service has not received any complaint from you, so I invite you to contact them by email at [email protected]. Our teams will ensure to provide you with a solution as soon as possible. Despite this unsuccessful experience, we hope to see you again soon on our site. Have a good day.
1
/5
★☆☆☆☆
The delivery person left the package in front of the door... luckily I have a nice neighbor who took it in... the delivery person signed in the name of the association, frankly borderline....
Acheteur Vérifié
purchased on 14/02/2022
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Answer from Wesco
Hello, we thank you for your feedback. We are sincerely sorry that the delivery service did not meet our quality commitments. We will pass the information to our logistics department who will liaise with the carrier regarding this incident beyond our control. However, we hope that your order brings you complete satisfaction. Have a nice day.