/10
★★★★★
based on 13091 reviews published
★★★★★
based on 13091 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Super compliant with the photos... fast delivery I recommend 100000 percent
Sarl Les Jolis Trop Drôles -.
purchased on 23/09/2024
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3
/5
★★★☆☆
The product tracking is not up to date, some products are marked as not delivered but have been delivered, it's complicated to see where our order stands
Maison De Quartier Godeleine Petit -.
purchased on 31/07/2024
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3
/5
★★★☆☆
Order placed in July, toy received at the beginning of October, 1 item no longer available
Catherine H.
purchased on 28/06/2024
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3
/5
★★★☆☆
Bad delivery location
- G.
purchased on 23/09/2024
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3
/5
★★★☆☆
Satisfaction level not very high since the material is not of good quality
St Pierre St Paul A.
purchased on 30/09/2024
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3
/5
★★★☆☆
Satisfied overall except for the liquid gouache
RÉmi P.
purchased on 20/09/2024
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3
/5
★★★☆☆
Defective zipper closure of the replacement cover
Patricia J.
purchased on 27/09/2024
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Answer from Wesco
Hello and thank you for taking the time to report this quality issue to us. We invite you to write to us at [email protected] specifying your order number and attaching a photo of the defective product. Our customer service team will do what is necessary to provide you with a replacement solution. We apologize for the inconvenience and thank you in advance for your understanding. We look forward to seeing you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
Site inaccessible by phone, which is a pity. Deliveries made in small bits, something is always missing, I am NOT satisfied.
- M.
purchased on 16/09/2024
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Answer from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely regret the way your order delivery is being handled and we would like to apologize for the inconvenience caused. We hope to have the opportunity to make a better impression and regain your trust by offering you a better experience during a future visit to our site. Have a nice day.
3
/5
★★★☆☆
The edges are quite high, but the underside is already a bit damaged.
Flora L.
purchased on 15/09/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. We are sorry to read your feedback regarding the quality of this product and we sincerely apologize. We invite you to contact us at [email protected] (specifying your order number and attaching a photo of the underside of the product). Our customer service team will take over and contact you very soon. We hope that you will renew your trust in us by returning soon to our site. Have a nice day.
3
/5
★★★☆☆
VERY BIG DELIVERY PROBLEM! due to a miscommunication of information by your services. An estimated delivery date was given to me (between September 26 and 30). I also selected a desired date just in case (September 26). I had specified that the structure was closed on Wednesdays in the comments. A person called me the Monday before the delivery, to which I explained everything again. She assured me she would inform the delivery person, so everything was clear and defined. This did not prevent the delivery from being made on Wednesday, September 25, and having a very unpleasant exchange with the delivery person who disturbed me on my day off and not only hung up on me but also went to deliver to the town hall without my consent or even notifying me. I had asked a girl from the team to come on her day off to open the door for him anyway. I am very angry and very reluctant to renew the experience with you. And yet we wish to buy beds and other materials. We'll see!!!!!!! Driver's phone number: 06.71.34.26.61
Multi Accueil Alpage -.
purchased on 17/09/2024
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Answer from Wesco
Hello and thank you for taking the time to detail your situation. First of all, we would like to sincerely apologize as the commitments were not respected. We fully understand the dissatisfaction this may cause. Our customer service will contact you during the day to propose a solution, which we hope will encourage you to give us a second chance. We sincerely hope to regain your trust and offer you a better experience during your next visit. Have a nice day.
3
/5
★★★☆☆
The quality of one of the received products leaves something to be desired, damaged product ref 66896 that we reported to you on 6/09, which was resent to us on 16/09 and arrived damaged again. We reported it to you again by email and have been waiting for a response from you since, despite an attempt to reach you by phone.
Creche Les Ptits Bouts C.
purchased on 30/07/2024
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Answer from Wesco
Hello and thank you for sharing your feedback. We sincerely apologize for this situation that is repeating itself. Our customer service handled your complaint yesterday and is taking the necessary steps to resend the product in question. We are sincerely sorry and hope that you will give us a second chance in the future to make a better impression. Have a nice day.
3
/5
★★★☆☆
I find the prices very high; fortunately, the quality is up to par, but the delivery times are still long, I think....
Aline H.
purchased on 10/09/2024
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3
/5
★★★☆☆
Quality product but delivery + customer service very average. Long shipping, package delivered late without information for 4 days, customer service not very responsive/effective.
Firstep Libourne -.
purchased on 10/09/2024
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3
/5
★★★☆☆
The packages arrived in two shipments. The recipient's name was not noted.
Ecole Maternelle Georges Le Bail -.
purchased on 13/09/2024
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3
/5
★★★☆☆
Carrier needs to be reviewed. Major dysfunction during delivery.
Nelly B.
purchased on 04/09/2024
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3
/5
★★★☆☆
Delivery time too long The delivery date announced at the time of the order is not at all the delivery date. Date announced at the time of the order was September 2. Then an email saying from September 9 due to the Olympics, resulting in a final delivery on September 20. If I had known from the start about such a delay, I would surely have ordered elsewhere as I needed it as a childminder.
Muriel P.
purchased on 22/08/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We understand your dissatisfaction regarding the delivery time. It was impacted by the Paralympic Games, a situation beyond our control. We did our best to keep you informed about the situation and the delivery delay. You had the option to refuse this delay and request the cancellation of your order with our customer service. We hope that despite everything, the product meets your satisfaction. We would be delighted to welcome you back to our site in the future. Have a nice day.
2
/5
★★☆☆☆
2 defective items! Customer service unreachable by phone.
Marie-laure P.
purchased on 04/09/2024
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Answer from Wesco
Hello and thank you for alerting us by leaving a review. We are sorry that you received defective products and we sincerely apologize for the inconvenience caused. In order to provide you with a solution, could you please write to [email protected] specifying our order number and attaching photos of the damaged products? We are particularly sorry for this situation and we hope you will give us a second chance to make a better impression by returning to our site next time. Have a nice day.
3
/5
★★★☆☆
Products conform to the order, but the package was damaged upon delivery
Véronique H.
purchased on 08/09/2024
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2
/5
★★☆☆☆
Scheduled delivery between August 16 and 18. Excuse of the Olympics for not shipping it. Need to send an email to ensure that the postponed delivery in mid-September happens before the Paralympic Games to hope to receive it before the start of the school year. Thanks to the person who acted quickly.
Beatrice P.
purchased on 06/08/2024
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3
/5
★★★☆☆
The site was often down when I wanted to track my package.
Sophie B.
purchased on 06/08/2024
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3
/5
★★★☆☆
Satisfactory but still waiting for part of my order and a response to my email regarding the chair issue (split backrest). Thank you in advance.
Roannais Agglomération -.
purchased on 30/07/2024
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Answer from Wesco
Hello and thank you for taking the time to leave a review. We apologize for the delivery issues encountered. Our customer service has already arranged for a new chair to replace the damaged one. Meanwhile, our logistics team is investigating with the concerned carrier to locate the missing packages. We hope you will trust us again by returning to our site soon. Have a nice day.
3
/5
★★★☆☆
I am mixed. Happy with some items and very disappointed with others.
Anne L.
purchased on 01/09/2024
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3
/5
★★★☆☆
Improve the packaging
Anne C.
purchased on 15/08/2024
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3
/5
★★★☆☆
Delivery changed 3 times and in the end the day I was delivered was not mentioned
Huguette J.
purchased on 24/08/2024
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3
/5
★★★☆☆
The navigation on the site is quite good. But I couldn't get someone on the phone, it never answers! and by email, no one replied to me either regarding a problem with stains on the wall mattresses ordered for a nursery!! Given your prices, I find this outrageous!
Natacha F.
purchased on 05/06/2024
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3
/5
★★★☆☆
It's good material, no worries. Only, the delivery was made on the day of the start of school. For beds for the students, it's not ideal for the teacher and her ASEM to prepare. I had to call Wesco to be delivered urgently on Monday morning. The delivery person kindly dropped the box in the classroom.
Ecole St Joseph -.
purchased on 28/06/2024
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3
/5
★★★☆☆
Nothing to report
Ecole Sainte Marie -.
purchased on 04/06/2024
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3
/5
★★★☆☆
No issues with the site and placing an order, however, there was a delay in delivery that we can understand but our structure was closing for the holidays, we had clearly indicated this and we were still delivered during our absence without being informed. No one called us to let us know that our delivery had been delivered elsewhere.
Les Minis étoiles -.
purchased on 16/07/2024
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3
/5
★★★☆☆
I placed an order at the beginning of July for my son's return to school. Delivery time 4 weeks okay. But the day before the presumed delivery, I receive an email indicating a delay in delivery. Fortunately, I contacted customer service who informed me that the model is no longer available. I was able to purchase another similar item. But no email to inform about the cessation of production of this item.
Marie M.
purchased on 12/08/2024
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Answer from Wesco
Hello and thank you for sharing your feedback. We regret this lack of communication and we sincerely apologize. We hope you will give us a second chance to make a better impression by visiting our site again next time. Have a nice day and a bit in advance, good return to school for your son!
2
/5
★★☆☆☆
The ordering system is not suitable for professionals (schools). It is difficult to order without going through an online purchase. An order via phone and the accompanying advice would be more practical than ineffective searches.
Tony G.
purchased on 23/07/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate your shopping experience on the site. We are sorry to hear that it was not optimal for you. The site offers different options specifically dedicated to professional purchases: the possibility to split your order into several packages, have your order validated by a third party, manage an allocated budget from your customer account... Our technical teams do their best to make the use of the site as smooth as possible. However, if you encountered a blockage, we remain available at the email address [email protected] in a logic of continuous improvement of our services. Have a nice day.