/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery was very late, photo gives the impression of larger objects than reality
Lydie F.
purchased on 31/10/2024
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Answer from Wesco
Hello and thank you for taking the time to share your feedback. We are sorry to hear that your order did not meet your expectations. To provide you with a solution, we invite you to make a complaint via the following form: https://www.wesco.fr/savreclamation. Our customer service will follow up to process your request. We hope you will give us a second chance to make a better impression during your next visit to our site. Have a nice day.
3
/5
★★★☆☆
I find that the shipping times are too long. The items are available and we wait 15 days to receive them. Too bad
Stephanie H.
purchased on 02/11/2024
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3
/5
★★★☆☆
The images/photos with people using them do not reflect the actual size of the ball. For me, they do not match. I expected each ball to be one size larger. Otherwise, the ball itself is good.
La Voie Lactée L.
purchased on 14/10/2024
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3
/5
★★★☆☆
Good products, friendly customer service staff, but shipping times are way, way too long!!!
Rpe Léo Lagrange Centre Est M.
purchased on 04/10/2024
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3
/5
★★★☆☆
Quality furniture, customer service needs improvement (I called for order follow-up, the lady on the phone was unpleasant and supposedly unable to send me the email I should have received upon shipment, which did not arrive) I had to send a message via Facebook for a competent person to respond to my request.
Laetitia D.
purchased on 08/10/2024
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3
/5
★★★☆☆
The order arrived in two parts, without any justification from Wesco. I had to send an email to ask for an explanation upon receiving the first part as there was no delivery note or other explanatory documents. Moreover, the dates and opening days of the service, despite the precision in the email, were not respected for the delivery: the order was therefore left in a hallway after being received by an outsider.
- M.
purchased on 11/10/2024
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3
/5
★★★☆☆
The customer service takes at least 3 to 4 days to respond to questions, so it's slow, but otherwise the material is great for my work (childcare assistant).
Karen R.
purchased on 11/10/2024
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3
/5
★★★☆☆
Disappointed by some items given their price, I expected better quality.
Micro-crèche Marie-ange -.
purchased on 11/09/2024
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3
/5
★★★☆☆
Delivery times not respected
Virginie B.
purchased on 30/08/2024
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2
/5
★★☆☆☆
The package almost never arrived. I wanted to send it to a Colissimo relay. It was stamped as 'private shipment' and not 'relay shipment'. This created a misdirection error, I had to claim with the post office for it to be found and redirected.
Fanny B.
purchased on 12/10/2024
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3
/5
★★★☆☆
Package in good condition, arrived in two parts and ahead of schedule despite an agreement with a person from the service regarding a date. Fortunately, there was someone to receive the packages
Mairie De Paris -.
purchased on 08/10/2024
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2
/5
★★☆☆☆
Defective toy guitar.
Anne T.
purchased on 10/10/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. We are sincerely sorry for the quality issue and we apologize. Our customer service has properly handled your complaint and provided you with a solution. We hope you will give us a second chance to make a better impression by visiting us again soon on our site. Have a nice day.
3
/5
★★★☆☆
The order was sent later than expected despite many requests to send everything in two shipments. Moreover, the carrier lost a package... This is the first time I have encountered so many problems with a wesco order, next time I will think twice before ordering...
AnaÏs P.
purchased on 02/09/2024
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2
/5
★★☆☆☆
I haven't received a follow-up regarding my complaint.
Creche De L'étage -.
purchased on 11/09/2024
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Answer from Wesco
Hello and thank you for alerting us by leaving a review. Our customer service has received your complaint and will get back to you today. We apologize for the processing delay and hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
I still haven't received the bed, 1 package delivered out of 2
Laurence V.
purchased on 03/10/2024
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Answer from Wesco
Hello and thank you for sharing your feedback with us. We are sorry if the delivery time does not meet your satisfaction. According to our information, the delivery of the second package is scheduled for today (as indicated in your order confirmation). We thank you for your patience and loyalty. We hope to have the pleasure of seeing you again soon on wesco.fr. Have a nice day.
2
/5
★★☆☆☆
Delivery box too "soft", box bent and perforated so the poster as well..
Amelie G.
purchased on 27/09/2024
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. We sincerely apologize for the problem encountered and extend our sincerest apologies. In order to provide you with a solution, could you please write to [email protected] specifying your order number, the issue encountered, and attaching a photo of the damaged product? We thank you in advance for your cooperation and hope that you will give us a second chance to make a better impression when you return to wesco.fr next time. Have a nice day.
3
/5
★★★☆☆
Super compliant with the photos... fast delivery I recommend 100000 percent
Sarl Les Jolis Trop Drôles -.
purchased on 23/09/2024
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3
/5
★★★☆☆
The product tracking is not up to date, some products are marked as not delivered but have been delivered, it's complicated to see where our order stands
Maison De Quartier Godeleine Petit -.
purchased on 31/07/2024
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3
/5
★★★☆☆
Order placed in July, toy received at the beginning of October, 1 item no longer available
Catherine H.
purchased on 28/06/2024
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3
/5
★★★☆☆
Bad delivery location
- G.
purchased on 23/09/2024
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3
/5
★★★☆☆
Satisfaction level not very high since the material is not of good quality
St Pierre St Paul A.
purchased on 30/09/2024
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3
/5
★★★☆☆
Satisfied overall except for the liquid gouache
RÉmi P.
purchased on 20/09/2024
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3
/5
★★★☆☆
Defective zipper closure of the replacement cover
Patricia J.
purchased on 27/09/2024
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Answer from Wesco
Hello and thank you for taking the time to report this quality issue to us. We invite you to write to us at [email protected] specifying your order number and attaching a photo of the defective product. Our customer service team will do what is necessary to provide you with a replacement solution. We apologize for the inconvenience and thank you in advance for your understanding. We look forward to seeing you again soon on our site. Have a nice day.
2
/5
★★☆☆☆
Site inaccessible by phone, which is a pity. Deliveries made in small bits, something is always missing, I am NOT satisfied.
- M.
purchased on 16/09/2024
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Answer from Wesco
Hello and thank you for taking the time to share your situation with us. We sincerely regret the way your order delivery is being handled and we would like to apologize for the inconvenience caused. We hope to have the opportunity to make a better impression and regain your trust by offering you a better experience during a future visit to our site. Have a nice day.
3
/5
★★★☆☆
The edges are quite high, but the underside is already a bit damaged.
Flora L.
purchased on 15/09/2024
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. We are sorry to read your feedback regarding the quality of this product and we sincerely apologize. We invite you to contact us at [email protected] (specifying your order number and attaching a photo of the underside of the product). Our customer service team will take over and contact you very soon. We hope that you will renew your trust in us by returning soon to our site. Have a nice day.
3
/5
★★★☆☆
VERY BIG DELIVERY PROBLEM! due to a miscommunication of information by your services. An estimated delivery date was given to me (between September 26 and 30). I also selected a desired date just in case (September 26). I had specified that the structure was closed on Wednesdays in the comments. A person called me the Monday before the delivery, to which I explained everything again. She assured me she would inform the delivery person, so everything was clear and defined. This did not prevent the delivery from being made on Wednesday, September 25, and having a very unpleasant exchange with the delivery person who disturbed me on my day off and not only hung up on me but also went to deliver to the town hall without my consent or even notifying me. I had asked a girl from the team to come on her day off to open the door for him anyway. I am very angry and very reluctant to renew the experience with you. And yet we wish to buy beds and other materials. We'll see!!!!!!! Driver's phone number: 06.71.34.26.61
Multi Accueil Alpage -.
purchased on 17/09/2024
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Answer from Wesco
Hello and thank you for taking the time to detail your situation. First of all, we would like to sincerely apologize as the commitments were not respected. We fully understand the dissatisfaction this may cause. Our customer service will contact you during the day to propose a solution, which we hope will encourage you to give us a second chance. We sincerely hope to regain your trust and offer you a better experience during your next visit. Have a nice day.
3
/5
★★★☆☆
The quality of one of the received products leaves something to be desired, damaged product ref 66896 that we reported to you on 6/09, which was resent to us on 16/09 and arrived damaged again. We reported it to you again by email and have been waiting for a response from you since, despite an attempt to reach you by phone.
Creche Les Ptits Bouts C.
purchased on 30/07/2024
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Answer from Wesco
Hello and thank you for sharing your feedback. We sincerely apologize for this situation that is repeating itself. Our customer service handled your complaint yesterday and is taking the necessary steps to resend the product in question. We are sincerely sorry and hope that you will give us a second chance in the future to make a better impression. Have a nice day.
3
/5
★★★☆☆
I find the prices very high; fortunately, the quality is up to par, but the delivery times are still long, I think....
Aline H.
purchased on 10/09/2024
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3
/5
★★★☆☆
Quality product but delivery + customer service very average. Long shipping, package delivered late without information for 4 days, customer service not very responsive/effective.
Firstep Libourne -.
purchased on 10/09/2024
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3
/5
★★★☆☆
The packages arrived in two shipments. The recipient's name was not noted.
Ecole Maternelle Georges Le Bail -.
purchased on 13/09/2024
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