/10
★★★★★
based on 13302 reviews published
★★★★★
based on 13302 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I was not informed about the order tracking and I don't know if it has been delivered
Acheteur Vérifié
purchased on 05/05/2022
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear that you did not receive tracking information for your package; we place great importance on the quality of our services, whether it be advice or listening. That is why we invite you to contact our customer service in such situations; our team is at your complete disposal at 05 49 80 01 66. Regarding your order placed on May 5th, we can see that a confirmation email was sent to your email address on the same day, in which you could find the tracking link for your package. Your order was indeed shipped from our site on May 6th. From the moment the package leaves our site, you could track the delivery of your package via La Poste using the tracking link. We can see on the La Poste website that a delivery was indeed noted on May 11th in your mailbox. We hope we have answered your questions and look forward to seeing you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
I have already ordered several items from Wesco and have always been satisfied, but in this specific case, the item was damaged during transport. I find this deplorable, especially since it was the Easter bunny gift for my 4-year-old grandson.
Acheteur Vérifié
purchased on 27/03/2022
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Answer from Wesco
Hello, thank you for taking the time to provide us with your feedback. We are sorry to hear that your order was damaged during transport and understand your disappointment. Our customer service has taken your request into account and will get back to you in the coming days to provide you with a response that we hope will satisfy you. Despite this experience, we hope you will give WESCO another chance and that we will soon see you again on our site. Have a nice day.
1
/5
★☆☆☆☆
Damaged package and broken item. The complaint has been made.
Acheteur Vérifié
purchased on 29/03/2022
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Answer from Wesco
Hello, thank you for your feedback. We understand your disappointment and are sorry for the inconvenience caused. This experience is not in line with our quality commitments, our customer service team will get back to you as soon as possible to respond to your complaint. We still hope that you will trust WESCO again for your future purchases. Have a nice day.
1
/5
★☆☆☆☆
I tried several times to place an order on your site, but it didn't work. So I ordered from another store
Acheteur Vérifié
purchased on 29/03/2022
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Answer from Wesco
Hello and thank you for your feedback. We are sorry that your experience on our site did not meet your expectations. To avoid encountering these problems again, we recommend that you create an account on the site, you will be able to place orders more easily than with a guest account. By creating an account, you will also have the possibility to save a list of your favorite items, to find on the site whenever you want, which should facilitate your purchases. We sincerely hope that this unfortunate experience will not prevent you from coming back to us at http://www.wesco.fr. Have a nice day
1
/5
★☆☆☆☆
Poster unprotected, arrived damaged, unusable.
Acheteur Vérifié
purchased on 24/03/2022
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Answer from Wesco
Hello and thank you for your feedback. We are sorry to hear that the product received is unusable. This is obviously not in line with our quality and satisfaction commitments. Could you please send us a complaint by email to [email protected] attaching photos of the defective product? Our teams will get back to you as soon as possible. Thank you in advance for your cooperation and have a nice day.
1
/5
★☆☆☆☆
They sent me the wrong item, another item is not suitable and the return costs are at our expense. I usually order from Hoptoys and they are the best, last time I order from Wesco!!!
Acheteur Vérifié
purchased on 14/03/2022
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Answer from Wesco
Hello and thank you for your feedback. Your customer service request has been taken into account and a return was made to you on 31/03. We are sorry for this error and hope you will give WESCO a second chance for a future purchase. Have a nice day.
1
/5
★☆☆☆☆
I paid 12 euros to have it in 2 days, I received it in 5 days after!
Acheteur Vérifié
purchased on 16/03/2022
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Answer from Wesco
Hello and thank you for your feedback. We regret this delivery delay independent of our will: the timeframe does not correspond to the chosen service and your dissatisfaction is legitimate. We will report this anomaly to the concerned carrier and we will get back to you to offer a commercial gesture. We hope that despite this disappointment, you will trust WESCO for a future purchase. Have a nice day.
1
/5
★☆☆☆☆
The item arrived damaged in several places and one board was broken! I am very disappointed because I paid extremely dearly for it, €370.
Acheteur Vérifié
purchased on 21/02/2022
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Answer from Wesco
Hello and thank you for alerting us to the defective nature of the product received. We are particularly concerned about the quality of our products and this service does not meet our commitments in this regard. Our customer service has received your complaint and should provide you with a response during this week. We hope to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
The package containing the 4 legs and 4 wheels was open, I refused it, it only contained 4 legs and 3 wheels.
Acheteur Vérifié
purchased on 22/02/2022
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Answer from Wesco
Hello and thank you for alerting us this way. We are sorry to see that your order was delivered incomplete and we apologize for this error. To date, our customer service has not received any complaint from you, so I invite you to contact them by email at [email protected]. Our teams will ensure to provide you with a solution as soon as possible. Despite this unsuccessful experience, we hope to see you again soon on our site. Have a good day.
1
/5
★☆☆☆☆
The delivery person left the package in front of the door... luckily I have a nice neighbor who took it in... the delivery person signed in the name of the association, frankly borderline....
Acheteur Vérifié
purchased on 14/02/2022
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Answer from Wesco
Hello, we thank you for your feedback. We are sincerely sorry that the delivery service did not meet our quality commitments. We will pass the information to our logistics department who will liaise with the carrier regarding this incident beyond our control. However, we hope that your order brings you complete satisfaction. Have a nice day.
1
/5
★☆☆☆☆
I ordered garbage bags for a bin that you sell (30 liters, size 45 x 25), I received bags that are totally unsuitable because they are too small, with such a thin thickness that they won't even be useful for picking up my dog's waste. 8 euros in the trash... without bags!!!!
Acheteur Vérifié
purchased on 12/02/2022
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Answer from Wesco
Hello and thank you for taking the time to write to us. We are sorry to read that you are not fully satisfied with your shopping experience on our site. Since the sale of this product, we have not received any feedback indicating the same quality issue. Regarding the dimensions, we have not had any changes on this reference and those indicated on the site are correct: 30L: 70*50cm. Listening to our customers, we remain at your disposal at [email protected]. Have a nice day.
1
/5
★☆☆☆☆
Error in delivery... My 7-year-old son chose the red color and we received an orange balloon.
Acheteur Vérifié
purchased on 02/02/2022
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Answer from Wesco
Hello and thank you for taking the time to report the issue. Our customer service is well aware of your complaint and will respond to you within 24 hours. We sincerely apologize for this order preparation error and present our apologies. We hope, nevertheless, that you will come back to see us soon on our site. Have a nice day.
1
/5
★☆☆☆☆
Catastrophic. Order placed in November for a Christmas gift... Received at the wrong address in early February. Huge disappointment as I have been working with Wesco for a long time.
Acheteur Vérifié
purchased on 23/11/2021
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Answer from Wesco
Hello and thank you for taking the time to write to us. The delivery of your order was delayed due to a stock shortage, and we apologize for this. Our teams are all mobilized daily to ensure that this type of situation is rare and that our customers are satisfied (this remains our priority). Regarding the delivery of your order, you opted for Colissimo delivery (an option that does not allow changing the delivery address after the order is validated). The inability to change the delivery address is therefore independent of our will. We sincerely regret that this experience undermines the trust and loyalty you have for Wesco. We hope you will give us a second chance to make a better impression by returning to our site later. Have a nice day.
1
/5
★☆☆☆☆
Order arrived damaged. Very disappointed.
Acheteur Vérifié
purchased on 15/01/2022
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Answer from Wesco
Hello and thank you for sharing your feedback with us. We understand your disappointment and are sincerely sorry for the inconvenience caused. Your order seems to have suffered from transport issues, and please know that this situation displeases us just as much as it does you because we care about the quality of our services. Could you please contact us at [email protected] (including a photo of the damaged product)? Our customer service will do what is necessary to provide you with a solution. We thank you in advance for your cooperation and hope to have the opportunity to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
The product is not of quality at all for the proposed price.
Acheteur Vérifié
purchased on 30/11/2021
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1
/5
★☆☆☆☆
1 star because you can't give zero! Ordered 3 shopping baskets received children's toys instead.
Acheteur Vérifié
purchased on 10/01/2022
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Answer from Wesco
Hello and thank you for alerting us this way. We apologize for this order preparation issue. Could you please write to us at [email protected] (specifying the problem encountered and attaching some photos)? Our customer service team will then be able to provide you with a solution as soon as possible. We thank you in advance for your cooperation and availability. Have a nice day.
1
/5
★☆☆☆☆
Purchase made on November 16, receipt of the beads on December 30!!
Acheteur Vérifié
purchased on 18/11/2021
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Answer from Wesco
Hello and thank you for your feedback. We understand your dissatisfaction and sincerely apologize. We faced supply difficulties with our supplier, resulting in a delayed availability of this reference. We regret this situation as well and hope you will give us a second chance by visiting our site again soon. Have a nice day.
1
/5
★☆☆☆☆
Inability to obtain an invoice before delivery which took 1 month and a half.
Acheteur Vérifié
purchased on 18/11/2021
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Answer from Wesco
Hello and thank you for your feedback. Indeed, the invoice was not sent immediately and we apologize for the inconvenience caused. As Christmas approaches, we are facing a peak in activity and our teams are doing their best to quickly meet all customer requests. We apologize for the delivery delay and hope that your order still brings you satisfaction. We hope to have the opportunity to see you again soon on our site and wish you a very good day.
1
/5
★☆☆☆☆
I absolutely do not recommend this site, deplorable, I waited a month and a half for a Christmas gift for a child, a gift supposedly in stock at the time of the order... then delayed... then unavailable in January... I received instead the catalog whose shipping costs were charged to me and not refunded of course... the phone contact with customer service was very bad, very unpleasant and totally ineffective person; In short, I do not recommend it to anyone.
Acheteur Vérifié
purchased on 20/11/2021
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Answer from Wesco
Hello and thank you for taking the time to express your dissatisfaction as this situation is unacceptable. We sincerely apologize for this particularly unfortunate shopping experience. We are committed to always satisfying our customers and regret these events. The shipping costs will of course be refunded to you. We hope you will give us a second chance to make a better impression and that you will visit our site again in the future. Have a nice day.
1
/5
★☆☆☆☆
The site bugs constantly, I had to persevere for more than 2 hours to finalize an order (I absolutely needed one item, otherwise I would have given up...). I will never order through the site again. I was supposed to have free delivery, as I had reached a certain amount. Big disappointment: I had to pay because I needed to activate a 'benefit' code (impossible to access on the site). So in the end, while I am very satisfied with the products received, I will avoid placing a new order from now on. Too bad, I had tried as a 'private individual' to see, and to recommend other items for the children's party that I run as a 'professional.'
Acheteur Vérifié
purchased on 19/12/2021
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Answer from Wesco
Hello and thank you for sharing your feedback. We sincerely regret that you encountered navigation difficulties on our site. Our teams work daily to improve the fluidity, but slowdowns can occasionally occur. Regarding free shipping, there are three possible scenarios on our site: either you reach €250 in purchases and free shipping applies automatically, or you use a promotional code that only activates under certain conditions. For example, for the code "Neige" currently in effect, here are the conditions: "Free shipping on orders over €59 on the website http://www.wesco.fr. Offer valid once per customer from 11/10/2021 to 10/01/2022, on all delivery methods except express delivery, not combinable with any other promotional code. Offer visible in the cart after logging in or creating a customer account." At any time, you can find our current promo codes on the page https://www.wesco.fr/codes-promos.html. The last possible option to benefit from free shipping is to join one of our advantage clubs (the conditions are detailed here: https://www.wesco.fr/clubs-avantages-wesco.html). We hope that in light of these elements, you will trust us again and visit our site soon. Our customer service is of course at your disposal at 05 49 80 01 66. Have a nice day.
1
/5
★☆☆☆☆
Very surprised by the size of the bricks for the price!!!!
Acheteur Vérifié
purchased on 13/12/2021
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Answer from Wesco
Hello and thank you for taking the time to evaluate this product. In addition to the product photos, we specify the dimensions of the pieces in the description to help you make an informed choice. We regret that despite the detailed information, this product does not meet your satisfaction. We hope to have the opportunity to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
I am extremely disappointed not by the products which are always of quality but by the order, I did not receive the right product. The child will leave without their gift. Unless the team reacts very quickly and sends me the turtle rattle before Friday.
Acheteur Vérifié
purchased on 07/12/2021
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Answer from Wesco
Hello and thank you for your feedback. We sincerely apologize for this order preparation error. Our customer service has taken your request into account and will send you the correct product. We are sincerely sorry for this situation and hope to have the opportunity to see you again soon on our site. Have a nice day.
1
/5
★☆☆☆☆
Very disappointed, order placed on October 14 and received on December 1 after following up with them. I would have been better off ordering from Amazon
Acheteur Vérifié
purchased on 14/10/2021
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Answer from Wesco
Hello and thank you for taking the time to write to us. We sincerely apologize for this particularly long delivery delay and we understand your dissatisfaction. On a global scale, shortages of raw materials have been felt for several months, resulting in delays in product supply and consequently extended delivery times for the final customer. We regret this situation just as much and our teams do their utmost every day to limit the impacts and best satisfy our customers. By ordering from Wesco, you are choosing to support a small business and French jobs, and we sincerely thank you for this commitment. We hope to have the opportunity to see you again soon on our site under better conditions. Have a nice day.
1
/5
★☆☆☆☆
Long delivery times. Error in the received order (only half of a certain lot, item not ordered received...) Very poor after-sales service, with which I had to send about ten photos of my package for them to agree to send me the missing items. Moreover, I am asked to return, following a voucher sent by email to print at my own expense, the package received in excess (just a lot of empty cardboard).
Acheteur Vérifié
purchased on 10/11/2021
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Answer from Wesco
Hello and thank you for sharing your feedback. We apologize for this preparation error and the inconvenience caused. We completely understand your disappointment. The photos are necessary for our customer service to identify the products to be resent. Your satisfaction remains our priority and we hope you will give us a second chance by visiting our site again soon. Have a nice day.
1
/5
★☆☆☆☆
Chair arrived defective, we are still waiting for a response from customer service.
Acheteur Vérifié
purchased on 07/11/2021
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Answer from Wesco
Hello and thank you for taking the time to share your experience with us. Our customer service will proceed with an exchange of the product. We thank you in advance for your understanding and patience. Have a nice day.
1
/5
★☆☆☆☆
3rd order, 3rd product with a manufacturing defect. Customer service not responsive enough!!
Acheteur Vérifié
purchased on 09/11/2021
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Answer from Wesco
Hello and thank you for your feedback. Our customer service is doing what is necessary to send you compliant and quality parts. As Christmas approaches, the excitement is palpable but our teams are doing their utmost to respond as quickly as possible. We are sincerely sorry that you have encountered quality issues multiple times and we apologize for that. Have a nice day.
1
/5
★☆☆☆☆
Unfortunately, Wesco takes advantage of its excellent reputation in terms of product quality to mislead its customers about a so-called Club "ADVANTAGE" Premium card.
Acheteur Vérifié
purchased on 09/11/2021
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Answer from Wesco
Hello and thank you for sharing your dissatisfaction with us. First of all, we sincerely apologize. Your experience has allowed us to identify an inconsistency in our communication about the Advantage club and we thank you for that. Our customer service has offered you a commercial gesture which we hope will alleviate your disappointment regarding the Wesco brand. Your satisfaction remains our priority and we hope you will give us a second chance by returning to our site soon. Have a nice day.
1
/5
★☆☆☆☆
I sent an email to report my problem without receiving a response
Acheteur Vérifié
purchased on 07/11/2021
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Answer from Wesco
Hello and thank you for leaving a review. Our customer service has indeed received an email from you and is doing what is necessary to provide you with a solution. We thank you in advance for your cooperation and hope to have the opportunity to see you again on our site next time. Have a nice day.
1
/5
★☆☆☆☆
It's been a month and I still haven't received my package
Acheteur Vérifié
purchased on 25/10/2021
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Answer from Wesco
Hello and thank you for alerting us this way. First of all, we sincerely apologize for our late response. Indeed, our investigation with La Poste took longer than we expected. Today, in the absence of a response from La Poste regarding the status of your package, we are proceeding on our side with a new preparation of your order. Our teams are doing their utmost to ensure that this new order is shipped as quickly as possible. Your satisfaction remains our priority, and please know that this situation, which is beyond our control, is just as disappointing for us. We hope that in light of these elements, you will still choose to visit our site. Have a nice day.
1
/5
★☆☆☆☆
I would have really liked to leave a good comment but I ordered on September 26, it is now November 6 and I still do not have my order. I have called customer service at least ten times but nothing has worked. Should I contact fraud prevention?
Acheteur Vérifié
purchased on 26/09/2021
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Answer from Wesco
Hello and thank you for your feedback. Your order was shipped from our warehouse on September 29 (3 days after your order was placed). In your case, one of the two packages was lost by the carrier, independently of our will. Initially, you refused a partial delivery and then agreed to receive your order in two shipments. The lost products have been reordered with us. This new order is being prepared and should reach you by the end of next week at the latest (considering the holiday this week). We remain at your disposal at 05 49 80 01 66. Have a nice day.