Reviews Wesco

Your site is problematic and outdated: - my wife was blocked claiming a card rejection problem by our bank. However, our card works very well elsewhere and the bank confirmed that there was no rejection on their part. - when trying to place an order and there is this famous rejection, we go back to the beginning and wait for another payment method to be proposed. But not only is this not the case, but also our entire order has disappeared. Result: my wife needs to set up her nursery and was supposed to order nearly €1000 worth of items. The first order started with you represented more than €500 but due to the problems encountered we ordered less than €300 from you. And we are in the process of ordering the rest elsewhere. - As a result, having to restart the operation and re-enter the items several times due to these malfunctions, we also did not request a quote for a discount. Finally, we called your support several times to try to resolve the problem but no solution was provided or even sought, and we only encountered unproactive people on the phone. What does one have to do with you to get someone to take charge of a customer's problem? Hoping to be heard.

Disappointed because of inadequate packaging that damaged the card! Partial delivery, I'm missing one card and the storage tube! For a Christmas gift, the gift is late!

I paid for a chronopost for nothing hoping for a delivery scheduled for Monday 5/12 in vain because the address I wrote during payment was only communicated halfway, yet it was to be delivered to the only care house in this location, which I had also indicated, but neither wesco nor chronopost called or emailed me to resolve the delivery, nothing before my call to only understand that I was the only one penalized by this communication error between wesco and chronopost despite the address indicated on the wesco site.

I never received my order even though it was shipped on November 17. The customer service is unreachable so I don't know what's going on. I sent an email and they offered me a complaint that will be processed within 10 days, unacceptable!

You entrusted my order to a terrible carrier who left the 4 packages on my doorstep for anyone to see, risking them being stolen. This is unacceptable. I was not at home since the delivery was scheduled between November 16 and 18. The order seems correct although I have not assembled the beds. I have no issues with the quality of your items. Avoid this carrier GLS in the future, which many say does a poor job; the packages were left haphazardly and prevented my neighbor from leaving his house. The carrier is also unreachable. Thank you.

Package never received, even though we were on tour: no tracking.

Complicated navigation as soon as we go to another page. The site does not keep the chosen section and the items placed in the cart. Always have to redo it!

2 missing items in my package, no response to my complaint email. The material is quite quality but in case of issues, don't expect the site to compensate or respond!

Hello, very angry, the deadlines are not respected and we are very poorly received on the phone despite an order of almost €10,000!!!! We are opening our nursery on September 1st and we will not have tables or chairs for the children.... We will have to go camping. We should have been informed from the start; I would have placed my order elsewhere. Not professional at all. This is my first order and my last... the director.

I never received my order, the carrier GLS indicated that it was delivered and signed. I can't reach them. Wesco asked me to fill out an online complaint form without telling me the follow-up of events. I ordered on July 14, it is now August 10 and I have no news. I paid for the item not received and the delivery not made. The after-sales service is deplorable.

Items received by mistake

The order received is incomplete. I cannot assemble the play kitchen. For the price paid, I expected a quality service. I will go to IKEA next time...

I was not informed about the order tracking and I don't know if it has been delivered

I have already ordered several items from Wesco and have always been satisfied, but in this specific case, the item was damaged during transport. I find this deplorable, especially since it was the Easter bunny gift for my 4-year-old grandson.

Damaged package and broken item. The complaint has been made.

I tried several times to place an order on your site, but it didn't work. So I ordered from another store

Poster unprotected, arrived damaged, unusable.

They sent me the wrong item, another item is not suitable and the return costs are at our expense. I usually order from Hoptoys and they are the best, last time I order from Wesco!!!

I paid 12 euros to have it in 2 days, I received it in 5 days after!

The item arrived damaged in several places and one board was broken! I am very disappointed because I paid extremely dearly for it, €370.

The package containing the 4 legs and 4 wheels was open, I refused it, it only contained 4 legs and 3 wheels.

The delivery person left the package in front of the door... luckily I have a nice neighbor who took it in... the delivery person signed in the name of the association, frankly borderline....

I ordered garbage bags for a bin that you sell (30 liters, size 45 x 25), I received bags that are totally unsuitable because they are too small, with such a thin thickness that they won't even be useful for picking up my dog's waste. 8 euros in the trash... without bags!!!!

Error in delivery... My 7-year-old son chose the red color and we received an orange balloon.

Catastrophic. Order placed in November for a Christmas gift... Received at the wrong address in early February. Huge disappointment as I have been working with Wesco for a long time.

Order arrived damaged. Very disappointed.

The product is not of quality at all for the proposed price.

1 star because you can't give zero! Ordered 3 shopping baskets received children's toys instead.

Purchase made on November 16, receipt of the beads on December 30!!

Inability to obtain an invoice before delivery which took 1 month and a half.

I absolutely do not recommend this site, deplorable, I waited a month and a half for a Christmas gift for a child, a gift supposedly in stock at the time of the order... then delayed... then unavailable in January... I received instead the catalog whose shipping costs were charged to me and not refunded of course... the phone contact with customer service was very bad, very unpleasant and totally ineffective person; In short, I do not recommend it to anyone.

The site bugs constantly, I had to persevere for more than 2 hours to finalize an order (I absolutely needed one item, otherwise I would have given up...). I will never order through the site again. I was supposed to have free delivery, as I had reached a certain amount. Big disappointment: I had to pay because I needed to activate a 'benefit' code (impossible to access on the site). So in the end, while I am very satisfied with the products received, I will avoid placing a new order from now on. Too bad, I had tried as a 'private individual' to see, and to recommend other items for the children's party that I run as a 'professional.'

Very surprised by the size of the bricks for the price!!!!

I am extremely disappointed not by the products which are always of quality but by the order, I did not receive the right product. The child will leave without their gift. Unless the team reacts very quickly and sends me the turtle rattle before Friday.

Very disappointed, order placed on October 14 and received on December 1 after following up with them. I would have been better off ordering from Amazon

Long delivery times. Error in the received order (only half of a certain lot, item not ordered received...) Very poor after-sales service, with which I had to send about ten photos of my package for them to agree to send me the missing items. Moreover, I am asked to return, following a voucher sent by email to print at my own expense, the package received in excess (just a lot of empty cardboard).

Chair arrived defective, we are still waiting for a response from customer service.

3rd order, 3rd product with a manufacturing defect. Customer service not responsive enough!!

Unfortunately, Wesco takes advantage of its excellent reputation in terms of product quality to mislead its customers about a so-called Club "ADVANTAGE" Premium card.

I sent an email to report my problem without receiving a response