Reviews Wesco

Still haven't received the order, we needed it for the holidays.

I still haven't been delivered and there's no way to know where it is, shameful.

I bought the advantage card which never worked for free delivery despite several emails sent, no solution found and after several requests for a refund of this card no response... I am very disappointed!

Very, very disappointed. I ordered 3 items. I was only delivered the activity ball which was all greasy and full of oil and impossible to inflate. I am still waiting for the rest of my items and have been unable to get a clear response so far. I will never order from this site again.

I still have not received the product..

Debits the amount, credits it back, and debits it again. A site where there is zero trust regarding banking details. As for the delivery, for your information, the delivery people do not come up to your home but park double-file and leave the packages at the bottom of the building.

Not satisfied at all

Order not received in full, report made without feedback

Hello, I am more than disappointed with this order: a kitchen trio for my guests, one piece arrived with broken knobs. A second has screws longer than the other furniture and thus the screws damaged the facade. Emails and complaints. No response. Aside from all this, the quality of the furniture is top-notch.

Order from 02/08 (1 month before school starts!) for pencils for my daughter, received on 11/08: 3 walking ropes! and no pencils despite the correct delivery note inside, complaint made online on the site + 2 phone calls (16 and 23/08) (there is a lot of delay in customer service!) Conclusion: 15 days of waiting still no news from customer service nor pencils for school starting in 1 week. Not serious and not responsive! I do not recommend!

About €200 of order and no commercial gesture mentioned for my previous order of €1300, very disappointing. So more than disappointed with WESCO for product quality, prices, customer service. I do not recommend at all.

Good quality products but item received not in accordance with the site description. Returned free of charge. I received a credit note to use on the site, but with shipping costs to add. I am unhappy with this experience.

Disappointed, damaged product

I did not receive the package

Mediocre quality!

Great disappointment, no respect for delivery deadlines (over 10 days) and no communication when there is a problem with the delivery even though the phone and email details were provided.

The colors of the product received do not match the item presented on the site. Why did I insist on going through your site when these colors were available on other toy sites for 15€ less...

We have not received anything to date.

Order not received although it is noted as delivered to my mailbox.

Your site is problematic and outdated: - my wife was blocked claiming a card rejection problem by our bank. However, our card works very well elsewhere and the bank confirmed that there was no rejection on their part. - when trying to place an order and there is this famous rejection, we go back to the beginning and wait for another payment method to be proposed. But not only is this not the case, but also our entire order has disappeared. Result: my wife needs to set up her nursery and was supposed to order nearly €1000 worth of items. The first order started with you represented more than €500 but due to the problems encountered we ordered less than €300 from you. And we are in the process of ordering the rest elsewhere. - As a result, having to restart the operation and re-enter the items several times due to these malfunctions, we also did not request a quote for a discount. Finally, we called your support several times to try to resolve the problem but no solution was provided or even sought, and we only encountered unproactive people on the phone. What does one have to do with you to get someone to take charge of a customer's problem? Hoping to be heard.

Disappointed because of inadequate packaging that damaged the card! Partial delivery, I'm missing one card and the storage tube! For a Christmas gift, the gift is late!

I paid for a chronopost for nothing hoping for a delivery scheduled for Monday 5/12 in vain because the address I wrote during payment was only communicated halfway, yet it was to be delivered to the only care house in this location, which I had also indicated, but neither wesco nor chronopost called or emailed me to resolve the delivery, nothing before my call to only understand that I was the only one penalized by this communication error between wesco and chronopost despite the address indicated on the wesco site.

I never received my order even though it was shipped on November 17. The customer service is unreachable so I don't know what's going on. I sent an email and they offered me a complaint that will be processed within 10 days, unacceptable!

You entrusted my order to a terrible carrier who left the 4 packages on my doorstep for anyone to see, risking them being stolen. This is unacceptable. I was not at home since the delivery was scheduled between November 16 and 18. The order seems correct although I have not assembled the beds. I have no issues with the quality of your items. Avoid this carrier GLS in the future, which many say does a poor job; the packages were left haphazardly and prevented my neighbor from leaving his house. The carrier is also unreachable. Thank you.

Package never received, even though we were on tour: no tracking.

Complicated navigation as soon as we go to another page. The site does not keep the chosen section and the items placed in the cart. Always have to redo it!

2 missing items in my package, no response to my complaint email. The material is quite quality but in case of issues, don't expect the site to compensate or respond!

Hello, very angry, the deadlines are not respected and we are very poorly received on the phone despite an order of almost €10,000!!!! We are opening our nursery on September 1st and we will not have tables or chairs for the children.... We will have to go camping. We should have been informed from the start; I would have placed my order elsewhere. Not professional at all. This is my first order and my last... the director.

I never received my order, the carrier GLS indicated that it was delivered and signed. I can't reach them. Wesco asked me to fill out an online complaint form without telling me the follow-up of events. I ordered on July 14, it is now August 10 and I have no news. I paid for the item not received and the delivery not made. The after-sales service is deplorable.

Items received by mistake

The order received is incomplete. I cannot assemble the play kitchen. For the price paid, I expected a quality service. I will go to IKEA next time...

I was not informed about the order tracking and I don't know if it has been delivered

I have already ordered several items from Wesco and have always been satisfied, but in this specific case, the item was damaged during transport. I find this deplorable, especially since it was the Easter bunny gift for my 4-year-old grandson.

Damaged package and broken item. The complaint has been made.

I tried several times to place an order on your site, but it didn't work. So I ordered from another store

Poster unprotected, arrived damaged, unusable.

They sent me the wrong item, another item is not suitable and the return costs are at our expense. I usually order from Hoptoys and they are the best, last time I order from Wesco!!!

I paid 12 euros to have it in 2 days, I received it in 5 days after!

The item arrived damaged in several places and one board was broken! I am very disappointed because I paid extremely dearly for it, €370.

The package containing the 4 legs and 4 wheels was open, I refused it, it only contained 4 legs and 3 wheels.